I went over to Valvoline on Apple but they were backed up with 4 car so I drove to the one on…read moreBroadway. There was no line. They did such a great job on my car. They were quick, efficient, and friendly staff. I had concerns about my filter hose so they checked it to make sure it was connected. It was a little spendy but thankfully I had a $20 off coupon for the service. Overall it was great service! I'll definitely be back!

I'm extremely disappointed with my experience at Valvoline. After an oil change, I discovered an…read moreissue with my vehicle that ultimately led to damage to my car. What has made this experience even more frustrating is the constantly changing explanation I received from the staff. When I initially brought my vehicle in, I was never informed of any scratches, dents, or damage to the drain pan. Later, after returning to have the issue looked at again, I was suddenly told that my drain pan was scratched and dented. If that damage was supposedly there when I first came in, why was I never told about it? At that point, because the explanations weren't adding up, I filed a claim through Valvoline and returned to speak with the manager. The manager repeatedly suggested that I must have hit something. I know my own vehicle and would certainly know if I had hit an object. Eventually, he told me there was nothing he could do unless I took the vehicle to a mechanic. I took it to Larry H. Miller, where they inspected the vehicle and determined that the damage was consistent with a previous oil change. I brought all of the documentation back to Valvoline and showed it to the manager. He spent some time on the phone with his manager, only to come back and tell me that they supposedly didn't have enough evidence to do anything. What made this even more frustrating was that the manager later told me that Valvoline had done everything correctly. I pointed out that the drain plug had been reinstalled cracked, and he told me that wasn't what happened and that it was actually my drain pan that was cracked. I later found out that statement was not accurate either. At no point did I feel like anyone was genuinely taking responsibility or trying to make this right. The manager offered no compensation or meaningful resolution. Instead, he repeatedly apologized and told me that this was a "training opportunity" for him as a manager. While I understand that mistakes can be learning experiences, that does nothing to address the fact that my vehicle was damaged and I was left to deal with the consequences. I gave Valvoline multiple opportunities to investigate this situation and provided documentation from another automotive shop, yet I was ultimately left with no resolution. The inconsistent explanations, lack of accountability, and complete lack of customer support throughout this process have left me extremely disappointed. I will not be returning to Valvoline, and I strongly recommend that anyone considering using them think twice and thoroughly inspect their vehicle before leaving.

Quick and fair price. They will check lights, battery, air filters, and sell fuel treatmentsread more

Avoid taking your automobile here, patch up work will be done with out your knowledge. Got oil…read morechanged at this location. In apirl 2023. They installed a "piggy back" drain plug with out my knowledge, and cross threaded the pulg so when i went to get my oil changed again at a different shop they realized the threads came out when they pulled the plug out. I reached out and filed a claim, they said it wasn't them. And took no responsibility. Now I have to replace my oil pan at least $500, something Valvoline doesn't do. The employees that did the job nonlonger work there and no responsibility was taken by the company. Extremely disappointed, and will make sure that family and friends avoid these shops.

So incredibly sad that this shop is closed now, they were the absolute best in the community…read more Always fair and professional, never upcharged and always had the car and owner's best interest. Sad to see you guys go!

The absolutely best small business care service. They don't treat customers like numbers, but as if…read morethey truly care about the vehicle and the safety of the owner. They don't push services. Stopped by yesterday and found they're no longer in business, but the mass car dealer bought them out. Sad day for our community.

Did a great job with my truck, were quick, and super informative and professional through the whole…read moreprocess!

I had to get my oil changed so I took my car to the Jiffy Lube on Broadway. I have had excellent…read moreservice everytime I go here, and this experience was no different. I try to go first thing in the morning so there is never a wait for my car to get worked on. The waiting room is clean and comfortable enough to wait for a while, while my car was getting it's oil changed. I feel that the service providers are all friendly and polite. I appreciate that they let me know if my car needs other services such as new wind shield wipers, fluids, filters, etc. But I never feel pressured to purchase these items from them (though I usually end up doing that so it gets done). And the cherry on top of my service visit is that they vacuum out my car which always makes it feel 10x cleaner when I get back in.

I do not recommend this location of Jiffy Lube. I visited it on 12/21/21 for an oil change. I had a…read moremoment of hesitation when I drove up because it didn't look like there were any other vehicles they were working on, which seemed unusual. I should have listened to my gut. I have visited other locations of Jiffy Lube in the past and never had a problem. My experience at this location felt "off." First, I was in and out way too fast. The employee was not able to answer my questions re: the difference between the $49.99 versus $89.89 oil change satisfactorily. He simply said that the more expensive option was because it utilized synthetic oil. All engine oil is synthetic. When he rang me up, he did not review what was done and struggled to answer whether or not my oil level was low upon arriving. I asked another employee if he had ensured my tires were properly inflated. He didn't know what the manufacturer's recommendation for tire air pressure was or where to find that information. I drove home and immediately popped the hood. My oil was significantly overfilled, which can cause engine damage. None of my fluids had been checked and/or filled. My windshield wiper fluid was very low. My coolant was dangerously low. My brake fluid was low. There was oil spilled on my engine. I ended up having to take my vehicle to a real car mechanic to remove some of the oil, clean the oil off the engine, as well as fill the other fluids. I don't know who owns and operates this location but they need to be much more actively involved in overseen the services being provided. 1/6/22 Update: I posted my review the evening of 1/4/22. By early the next morning, I received a response from John Scholl, who is the new owner of this business. He expressed concern about my experience and asked that I email him my contact information so he could call me and get more information. Within a couple of hours of responding, he called me. Although I did not request a refund, he promptly told me that he was going to issue me one. He listened to and acknowledged my concerns. The next morning, he went to this Jiffy Lube location to address my concerns. Although I initially gave this business a 1 star review, I am changing it to a 3 star review based on my 5 star experience regarding the owner's responsiveness and sincere efforts to remedy the issues of concern. Given John Scholl's years of experience, leadership and management style, I have every confidence that he will provide his employees with the training and supervision necessary to ensure future customers receive the high quality level of service Jiffy Lube is known for. Thank you, John!

Took my 2005 Jeep Liberty in. Had to have new rack and pinion, struts. Price wasn't bad. Jody…read moretheir master mechanic is not just a mechanic, but an automobile craftsman. Drives so much better. Jody even went so far as to take me on a test drive afterwards to show me the difference. So if you need work, go to 5007 W/ Overland in Boise!

Not sure who was working this evening, but this business is lucky to have them…read more.. While checking out, I noticed that I had grabbed the wrong product. I was willing to make due, but before the cashier could complete the transaction, who I assume was the manager, had the right product before me. Customer, not consumer. I dig it.

Dishonest and corrupt shop that uses their contract with AAA and relationship with all of the…read morerental agencies to cover-up for the rentals who put customers in danger or injured with a car that breaks down (even on the freeway). Lean on you to save a few bucks (another mechanic) then "cancel the rental contract." Then, they block you from getting any evidence of the defect.

These guys were really communicative and did a good job on the services we agreed to have done…read more They did take a long time to diagnose one particular problem and when they attempted to fix it and it didn't work, they didn't charge us for that repair. I really appreciated their communication, not recommending things that didn't need to be done, and for taking good care of my daughter's car who is there in college.

From the owner: Welcome to Downtown Boise’s automotive repair shop! Dowdy's Automotive is a local family-owned…read morebusiness serving the Treasure Valley area since 1984. The mission of Dowdy's Automotive is to uphold an establishment founded on trust. We offer an array of services like engine and transmission services, factory maintenance, brake work, heating and cooling system services, and so much more! We feel every customer should receive respect, honesty, and fair pricing. Customer satisfaction is our priority, and we strive to earn lifelong trust through personalized service and an honest work ethic. For auto repair service you can trust, stop in or give us a call today, we look forward to getting you back on the road!

They guys down here are great. Thanks John! Trustworthy…read moreservice you can trust. -connor

I live in the hills about 1/2 hour outside Boise. This morning I was trying to help my daughter by…read moregetting a leaking tire patched. I thought that might be difficult on a Sunday morning, but found Firestone online advertising that they were open Sundays. I drove down and the place looked deserted. I stood in the lobby for a few minutes and finally a man came walking out of the work area and asked what I needed. I explained and then he said something like, "Sorry, I don't have anyone in today. I'm only here to take care of three cars that weren't finished yesterday." Whether you are open for business on Sundays is completely up to you. But, if you're going to advertise that you're open for business, then actually be open for business and don't waste other people's time. One person handling the entire store? Not only did you not help a person with a potentially dangerous situation, but you also lost out on a sale of four tires in the next month or so, too, as well as any potential business on our cars.

Huge shouts to Britain ! He's the man !! Their 'competition' laughed & talked down to me like I'm a…read moredumbass when I told them the vision. But these guys got it instantly and knew what's up. Great folks great service very easy & cool to work with

Their vast knowledge, excellent service, and incredible product leaves them unbeatable! I highly…read morerecommend!

I honestly didn't know where to go when my car started having problems. I had been dealing with the…read moreissue for months, and it became a huge headache. My car would shake terribly while I was driving, and sometimes I would have to turn it off and restart it just to get it to run properly. I was confused, frustrated, and honestly didn't know who I could trust with my car. I did a lot of research and read through the reviews before deciding to take my car to Auto Metrics, and I'm so glad I did! They were able to find the problem and fix my car. It was such a relief to finally have my car running properly again. Everyone was very professional, the shop was clean, and I felt like I was treated honestly and fairly. Their prices were reasonable, which I really appreciated. I'm so happy I found a trustworthy mechanic right here in my neighborhood. I would definitely recommend Auto Metrics to anyone in Boise looking for a professional, honest, and reliable mechanic. Thank you, Auto Metrics, for taking such good care of my car!

I've used Auto metric for repairs and general maintenance since owning my Volvo and have been very…read morehappy with them. They are honest, fairly priced and good people. I'd recommend them for any work you may need on your vehicle.