I went over to Valvoline on Apple but they were backed up with 4 car so I drove to the one on…read moreBroadway. There was no line. They did such a great job on my car. They were quick, efficient, and friendly staff. I had concerns about my filter hose so they checked it to make sure it was connected. It was a little spendy but thankfully I had a $20 off coupon for the service. Overall it was great service! I'll definitely be back!

Truly awful experience. Earlier we had had our break lights and blinker lights replaced. It didn't…read morework. We took it to a garage and they found out the bulbs were not replaced. In fact the dirt on the car looked like they'd been there but didn't replace them. Today I needed an oil change. Told them what happened and gave them the benefit of the doubt-- maybe they either got sidetracked. I said make us some allowance and we'd be good. Kid was good about it. Then the "manager" or whatever he is came out and said we'd have to go online and fill out a whole thing about an incident. We got to them just before they'd started. So we left. Went down the street to jiffy lube. Went well. All they had to do is give us a discount. Throw us a bone. Certainly he has THAT little bit of authority. Everyone fouls up. It's how you react that matters. I will NEVER go back. I almost never write yelps. Run away from this place! And, I'd wager, from ANY Valvoline.

Got my oil change here once. Guys do a good job and seem to do well. It's a little more speedy…read morethan other shops around but not by much. I trust their work and I get a free coke and newspaper while I sit and wait.

This place is amazing, I've been coming here since they opened and have been treated with the…read moreupmost respect and kindness. I'm a widow so it's hard for me to trust people when getting repairs done. They explained everything to me and did not push anything on me that wasn't necessary. They always take such good care of me and I will always bring my car to them. Great job guys, you all are amazing and wonderful. Great business.

Horrible experience. They did not tell my wife price for oil change upfront or give options. It's a…read more2014 van it takes conventional oil. Nope did not ask stuck in synthetic and charged us 98.00 Don't go in unless you have money to waste!!

I brought my car into Valvoline at 3930 W State St Boise, Idaho for an oil change. On my last…read morevisit, it was suggested that I get a manual transmission service performed, so at this visit, I paid for the transmission service along with the oil change. 35 miles later as I was pulling into my parking spot at work the transmission completely seized up due to the lack of oil.  It was later found by a local mechanic, that the drain plug was not properly tightened as well as the crush washer not having been replaced on the transmission. While Valvoline did take responsibility for the transmission and cover the labor, they left me to pay for the clutch and flywheel. They told me the mechanic said it was normal wear and tear. When I talked to the mechanic later, he said that was never said and that it was damaged from the transmission seizing. Valvoline lied to me to get me to agree to their terms so they wouldn't have to pay for the parts. When I confronted them with this information they still refused to pay for the parts even though they knew they had gotten me to agree under false pretenses as well as only verbally, they still refused to pay. In short a $99.99 service is now costing me $700 and I was without a car for just under 2 weeks. Don't go here unless it's an emergency, last and only resort. You might only make it 35 miles before you're car is toast. Thank goodness the oil change was fine otherwise they probably would've gave me a bare block and said the rest was normal wear and tear nevermind the absence of oil.

Very nice group here! No pressure on things you may need to have done but don't choose to. Fixed up…read moremy car quick and gave me a lot of information. The most affordable prices as well. I will definitely keep coming back!

Jiffy Lube is the best on State Street in Boise, we always get the best customer service. The…read moreprices are good compared to other places. I was in there today September 3rd forgot my coupon I asked if there would be any way to get my 15% off reply no problem. The other thing I like with newer cars Jiffy Lube will send a reminder to get air filters changed. Thank you to all Jiffy Lube employees you are the best!!!

Did a great job with my truck, were quick, and super informative and professional through the whole…read moreprocess!

I had to get my oil changed so I took my car to the Jiffy Lube on Broadway. I have had excellent…read moreservice everytime I go here, and this experience was no different. I try to go first thing in the morning so there is never a wait for my car to get worked on. The waiting room is clean and comfortable enough to wait for a while, while my car was getting it's oil changed. I feel that the service providers are all friendly and polite. I appreciate that they let me know if my car needs other services such as new wind shield wipers, fluids, filters, etc. But I never feel pressured to purchase these items from them (though I usually end up doing that so it gets done). And the cherry on top of my service visit is that they vacuum out my car which always makes it feel 10x cleaner when I get back in.

They had a guy named Max... should be a manager... took care of me... I will definitely be backread more

Excellent experience. Workers were kind, and the place was quite literally the cleanest shop I've…read moreseen. It's nice being able to watch them ACTUALLY do an oil change. Will be going there again and again!

Quick and fair price. They will check lights, battery, air filters, and sell fuel treatmentsread more

I have been going to this franchise for over 10 years. Today they put the wrong oil in my Mercedes…read more350 ML but assured me it was OK. They did not check my air pressure. They did not reset my maintenance warning in my vehicle. I will not go back to these guys again. Terrible service, terrible attitude, and a piss poor way of treating a regular customer.

The quality of the work done was great. And was somewhat done quickly. The one thing I did notice…read morethat they had a young gentleman working there. I believe his name was Llovani. He was a very polite and well educated gentleman. What disturbed me about this visit is that I believe it to be the 2 managers of the location I believe a female named Lindsay and a male with glasses not sure his name did nothing but run around yelling at the 2 younger gentlemen. They were yelling for all the clients to hear. I think I would double think on who you have running your business. That Llovani was super helpful and very professional even under the pressure of being yelled at for something he was not at fault at. The other younger one made sure to check in with me as well. He did not have a name tag but he had bleached hair. Was so happy to see the younger generation acting more mature than the adults. Those young boys earn the stars for sure.

Zero Stars- if possible! Apparently, this Jiffy Lube #2540 has a D- with BBB. More like an F- in…read moreJiffy Lube University. Complete fail. I was the last customer, stopped in at 5:40-checked out at 6:04 PM (per my receipt.) Closing was 6 PM. The pit guy confronted me in the waiting room asking if I was getting a "last minute oil change." After yelling about being at work since 7:30 that morning. I could hear all the yelling from the customer waiting area. Never would I have thought that someone's hurry to get off work would equate to destroying my engine. Followed up next morning when they opened. Didn't have the bay doors open at 8:10. Was told my check engine code and severe knocking was a bad camshaft sensor by Mike the manager. Knocking continued, so I followed up the next day. Offered a free oil change, talked down to, Mike the manager avoided me completely. 3 Jiffy Lube visits (within 3 days) 9.9 miles later my car was inspected by a certified MB mechanic, stating I had minimal oil, and oil all over the engine, with clear photos that the oil plug was leaking brand new oil. They destroyed my engine by not tightening the oil plug. Denied all responsibility, refused to provide insurance information. Requested a call from regional manager, told I would get a call from Steve. Later, Mike the manager LVM for me, saying he wanted to inspect my car (forth time.) I don't know how many screw ups someone can have. I don't feel safe nor do I feel that Mike, the manager, has the authority to check my car after numerous failed attempts. Oil pressure controls the camshaft, having the wrong pressure is what caused the malfunction/sensor error. * I am filing this complaint regarding serious negligence and unprofessional conduct at Jiffy Lube #2540. After an oil change was performed at this location, my engine was damaged due to the oil plug not being tightened. Corporate regional needs to get in touch with me ASAP.