Usually great hands on customer service today was weird maybe I came at the wrong time service has…read morebeen better than it was today

Andrew and the team have been fantastic to us this summer! I came into the shop asking for a quick…read morelook over our bikes before we took them to the coast. Andrew looked over my bike and said it could hold off until after the trip for an inspection and changed my husband's inner tubes on his bike, filled them with air and sent me on my way. After the trip, it was determined my husband could use a new back tire and gave us two options. He replaced it with Andrew's recommendation and told me I was still good to go for another 50 or so miles. The service has been honest, fast, reliable, and convenient given our proximity to the shop. I also really like their philosophy of allowing kids to work there and work towards buying a bike of their own. Thanks Andrew!

This place is fucking awesome, I talked to Keelan not sure on the spelling, but I'm certain he was…read morewhite and Irish and the most helpful individual I've ever met in my entire life. I went as far as to tell them the exact type of cycling shorts I wore, he told me Bert, we don't got that shit, but we got something even better. Let me hook you up with Rafa mann I can't wait to wear these spin shorts and my shoes. Here's the icing on top with the cherry on it. I said brother can you make sure that when my friend comes in to get my spin shoes we get a couple red cleats. Keelan said to me, Bert I - I'm the motherfucker that's got your motherfucking back. I'll put them shit in for you.! End of quotation as far as I'm concerned Atlanta cycling has a monopoly on my heart and I wish I rode bikes more often. Just so I could interact with the people that work at this great institution on a daily basis. As a matter of fact, I may ride a bike across America just because the service that Keelan provided me. I hope one day I can repay his kindness by buying him a beer, I'll be standing in a bar maybe I'll recognize his voice or see a trek T-shirt on him, or maybe even a Atlanta cycling shirt. I'll look at them and go wait, are you Keelan, to which hill Smile grin, That, Keelan, Gran, and say yeah, Bert? Will Laugh have a beer hi-fi get on our bikes and pedal in separate directions because that is life. A love story through commerce And yes, I just voice texted this whole thing so that's why it reads like a third grader wrote it

Helped me for free! Showed me how to fix the front wheel bracket. Significant bike repair…read morecapabilities it appeared as well.

I ride an older Trek FX2 (circa 2018) pretty much every day, and it had developed several shifting…read moreissues after going a few years without much TLC. I usually do my own bike work, but I kept putting this off and finally decided to take it to a local shop. Loose Nuts did an outstanding job. They were upfront and clear about the timeframe and cost, the pricing was very reasonable, and the bike now rides great. It's refreshing to find a shop that's both professional and genuinely helpful. Highly recommend.

These guys are absolutely awesome. The service was top notch. Super friendly, super reasonable…read more Definitely recommend this shop for all your cycle needs and accessories. Lots of selection, great value. 10/10.

I went in for a simple brake alignment. Paid up, cycled 5 blocks. BOOM, like a gunshot, the front…read morewheel exploded in heavy Moreland traffic. I was shaking. I thought it was an overinflate issue. The wheel locked, decimated. CARRIED my bike 5 blocks. So piss'd off. FWIW I do not blame the person who did the original realignment. It is not his fault. It's the manager for setting up a bad chain of command and her appalling gaslighting. They said "Yeah your rim was already indented, and look, it's the back rim too. When the brakes applied to that, this front wheel rim split, caved in and exploded.". That'll be $85 more, they said. New wheel, inner tube, costs. Uhm. What? The alignment of the brake pads is done when you align them TO THE RIM OF THE WHEEL. You cannot align the brakes without aligning the rim, they work together in a pair. That is the time to tell the bike-rider of the impending catastrophe. I was so angry. They didn't tell me. Or warn me or make it known. I requested a discount from the manager. I'd just had the brake adjustment. This lady nicked and dimed me. They fixed the brake alignment and must have seen my coming back for more. Jeez. Switch bait. She gaslit my Every. Single. Sentence. Blamed me for not having a service earlier, for not noticing it myself and said it wasn't their responsibility to tell me about the rim. Uhm, it's LITERALLY your responsibility. I'm not the technician. Brake pads apply to wheel rims. It's Literally. Your. Job. argued I told her I felt very unsafe and didn't trust this shop now. She argued my every sentence. She said anything she could at every turn to make herself look good. Lady. At least have the COMMON decency to agree with a sentence out of my mouth. I shouldn't have to argue over and over or defend myself when I'm telling the manager I feel unsafe. When leaving, she told me to take care of servicing and to come back for adjustments. Lady, if you think I'm ever coming back to this store, you're crazier than I already think you are. And I'll expect her to reply to this with yet more gaslighting.

Awesome, quick, friendly, knowledgeable, and got service on a Sunday. They went above a beyond…read more Thanks for recommending my Saris bike rack. Price was fair.

Super awesome shop! Always great service when we drop in! Everyone is super friendly and welcoming!read more

Booked an appointment to get a professional fitting for my tri bike. Could not be more satisfied…read morewith the overall experience. I worked with Robert and he made the process very enjoyable and I learned a lot from him as well. I feel much more comfortable and confident in the saddle from all the adjustments we made. Highly recommend booking an appointment if you need a fitting for your bike. Super cool shop in general as well.

Fine coffee drinks, Alon's baked goods, puzzles, games, books, exceptionally friendly service --…read moreall in a fun, casual, comfortable atmosphere. Plus, there's a master bike mechanic in the back with decent prices and quick turnaround time. This is an exceptional place with wonderful local character

Great spot, excellent coffee, nice people. Just a traveler doing some work in Decatur, this spot is…read moresolid! Closed Mondays but otherwise perfect.

I love everything about this ike and this company. Great product, great customer service, local…read moremaintenance. Highly recommended.

I purchased a bike for my husband for the holidays. They…read morewere amazing fr the start. Personalized service, very accommodating, and top notch product. P.S. they did an amazing job with my assembly needs.

Darnell was more than helpful and made it possible for me to get the bike I initially went in for…read more Will definitely go back for another one.