So, much like many of the other posters here, I had a few poor experiences. I was picking up a 30.06 hunting rifle from the store which I had ordered from an online retailer. This is something I have done dozens of times at multiple places in Atlanta. I saw that this place had a cheaper ffl fee relative to surrounding areas that were further away. I had previously purchased ammo there; although expensive, it was convenient enough for me to ignore the markup (35% relative to Adventure outdoors)as I checked out.
I call the store after receiving email confirmation that the rifle was dropped off. I even waited for 2 days before I called because I know busy ffls can take a while before processing the gun. So I call, and a very curt man on the phone asks what I want. I reply, "Hi, my name is Matt xxxxxxx I am looking to pick up a gun from you today, and I was wondering what time I could schedule an appointment to pick it up." to which he replies, " Well, what the hell do you mean pick up a gun?? Are you gunna buy one here, did you have one delivered? Do you even know what you're looking for??" A bit taken aback at the brashness of the response, I replied, "It should be a Ruge-" But before I could even finish my sentence, I was immediately cut off with, "Well it either is or it isn't, what the hell do you mean should be? Don't you even know what gun you ordered??" I didn't know that semantics were part of the customer experience.
Starting to realize I may be dealing with someone who was running low on blood sugar, I spoke very clearly, "I ordered a Ruger, 30-06 in Wolf camo from Online Retailer and I have recieved confirmation that it was delivered to your ffl. The tracking number is xxxxxxxxxxxx, and the order number is xxxxxxxxxx. I am calling to ask if you have finished processing this gun, and when I may schedule a time to complete the 4473 and pick this gun up."
I was then told to "Come by tomorrow" followed by a click and a dead line. No time specification. No fucks given. I went into the store the next day at open, picked up my firearm, filled out my forms, and left, grateful to have my hunting rifle, but feeling such that if I had mentioned anything wrong with how I was treated on the phone, or how poor the experience I had was, I was not going to get my gun. I felt like my gun was being held hostage, and the only was to free it was to deal with these stuck up assholes' comments, and let them condescend with impunity.
I know that they are busy, they are one of the only local gun shops, and I am sure they are knowledgeable. The bottom line is that you will never win anyone over to your side by being condescending or patronizing. Know-it-alls may win a lot of arguments, but they don't win many friends.
As a result of my experience, I will Gladly pay 200% the price of the ffl fee and drive 25+ miles out of my way to pick up my next gun. Which, thanks to this stimulus check, will be very soon.
I hope this review finds you before you set foot into this place because it is not worth spending a single cent in. Supporting this business is supporting the worst representatives of the gun and hunting culture I have grown to love. These are the exact kind of people that make new gun owners think all gun owners are these narcissistic gatekeepers of the knowledge and freedoms that come with owning a firearm.
They paint the good gun-guys in a bad light because they will be the first experience that new gun owners have. And those new guys will think, "Damn, those guys are mean, I don't think I wanna go to the range and learn how to use this thing if the other gun-guys are like that" It makes our second amendment rights seem like a club exclusive to insiders too greedy to share knowledge, and too condescending to attract the kind of positive attention and enthusiasm that new firearms owners deserve.
-Matt Skinner read more