This Intown Ace Hardware in Virginia-Highland is rated very high on Yelp for a reason: outstanding customer service. During my visit, it seemed everywhere I turned, an employee was there to greet me and ask me if I needed anything. As I approached the key stand to get some keys cut, there were two employees ready to help. Shout-out to super-friendly Sahil for proactively asking me about my keys as soon as I pulled them out of my pocket. She let me know what my options were and I chose to have three standard keys cut at $2.98 each. Three total rang up to $9.74 after tax. Sahil told me this is the "fun" Ace Hardware and I could see why. The staff trended younger and more "hip." I'm a fan of Ace Hardware in general because each store feels like a small, local, and unique business. This one especially so. It's popular among locals with a strong sense of neighborhood and community. And, like other city Ace Hardware stores, it was densely-packed with all sorts of useful hardware and garden items. If you've never visited this location before, be sure to check out the beautiful plant room. They have a good selection of plants and a big wall of seeds. They even sell King of Pops here. Limited free parking is available on-site. I visited during a peak time and was able to snag a spot. If no spots are available, just park on Drewry St NE (also free). The lot is reserved for Intown Ace customers only. read more

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I love this place. They are BEYOND helpful. I've been here multiple times as I moved and needed help with many projects. Sometimes I'd get 20 minutes of help when I only ended up purchasing $2 worth of screws. Their vibes are flawless, music is great, cats are friendly. 10/10. read more

I moved into a new neighborhood 14 months ago. Finding a good hardware store is essential when you move. I found mine: Intown Ace on North Highland. The clerks are invariably helpful on all those crazy chores that a new house requires. Scott helped me this weekend figure out how to keep my the guests from the B+B that is across the back alley from me from driving on my garden when they turn around. (Don't ask. I am always amazed at how inconsiderate people can be. Especially that woman who blocked my garage with her car on Thanksgiving weekend.) Intown Ace has a larger garden center than I initially thought and behind the store they have a great selection of the larger garden tools and landscaping stuff. But the key point is these folks make you welcome when you walk in the store and have got home repair experts to explain not just what you need but how to do it. Plenty of parking. Masks required inside the store, read more

Very good customer service. Let me try out an Allen wrench to make sure it was the right fit before I bought it.

A big, loud, boisterous shout out to this fantastic answer to the B.O.D. ("big orange douche"). Granted, the nearby, big-box Home Depot provides jobs to American workers and for that I'm thankful. It's just my preference to work with folks who are in-town, managing a locally owned business. I feel seen here, whereas in HD I feel like a lost three year old searching for mommy in a supermarket. Intown Ace has almost everything for which you're looking - with friendly, attentive service and a great selection. I was pleasantly surprised by the breadth of garden selection. On this particular day I was tasked by my partner with a list of specific herbs and a vague idea of the decorative pots I wanted on the property. they had everything I needed, and the plants and pots were all in great shape - not banged around or mistreated. The lesson? Skip the angst-ridden visit to the monolithic shelves and orange aprons in favor of direct help and a friendly hand. read more

The absolute best. Compare the service you receive here with that of the Big Box stores. You will find a world of a difference. If you want to end your shopping experience with a smile, give these folks your business. Top notch. read more

Love going to our local ACE for Christmas trees . Amazing Selection always when it comes to trees , wreaths and Christmas ornaments. Love all the gifts ideas they have inside . read more

They may not always be the least expensive, but they are definitely the most helpful. Service and speed are the two pillars that support brick and mortar retailers and Intown Ace capitalizes on it. They provide honest opinions and will redirect you to another store if that's the best solution. read more

I absolutely love this place. First off, the staff is so genuinely kind. Immediately every time I've walked in so many people offer to help and guide me where I need to go. Literally the opposite experience I've had at Home Depot or Lowes. They also have SO much cool stuff! Fantastic hardware department, I got a face lotion I love, and an unbelievable plant section just to name a few. They are DEFINITELY worth checking out! You will not be disappointed. There is a reason they've been so successful for so long. EXCELLENT customer service and quality goods. read more

Second day at my new job and I am LOVING it! Today was a bit interesting...I felt like I was experiencing the movie "The Devil Wears Prada." Upon entering the office, I had a list of errands to run...coffee mugs, make keys for the office, pick up lunch, etc... I mean I do work for a very small company and have to wear many different hats (sales, marketing, account management, interior decorator, office manager, etc...). Plus, there are only two of us and someone has to do it right? :) Anyways, it gave me additional opportunity to drive the Jeep around so I was game. My main mission was to get additional keys made for the new office space. Of course, I went to Lowe's since I have used them before and was quite upset when all 3 keys did not work and I had to go back out there. Because of Lowe's, they recommended that I get the keys done at Ace Hardware. I need to stop by Lowe's tomorrow to thank them since I had the BEST CUSTOMER SERVICE EVER!!! Everyone at the store was super nice and super helpful. I felt like I was in a mom and pop shop. It's been a long time since I have been to an Ace Hardware and forgot all the cool things they sell besides the typical hardware goods for your home. Cool toys that I haven't seen in like forever and unique items that both Home Depot and Lowe's do not carry. Well I went back to the office with the 3 shiny new keys and guess what...they all worked!!! I am definitely going to start shopping more at Ace Hardware. Down with the mega-stores and yay for the ones that treat you like family! read more

Intown Ace - VA Highlands Location - Hardware Stores Near Me - Atlanta, Georgia

Great place to find indoor plants, especially specific calathea and philodendron varieties you might not find in big box stores. They also have a section for air plants ($4.99-$19.99 depending on size). I probably wouldn't buy the more common houseplants here (monstera deliciosa, philodendron brasil, golden pothos, etc.) because they're a little more expensive than they would be at a Home Depot/Lowes, but great selection if you're looking for something less common. Also, found some really cute mini cactus/succulents for $1.99-$4.99. Staff is friendly and accommodating. read more

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Hey guys! I needed several particular screws for my SmartTV flat screen television stand. I went to this Intown ACE Hardward shop in Virginia Highland (Atlanta), with my TV stand and screws. The guys who assisted me were very helpful. One of the guys told me to keep my receipt and if the screws didn't fit, to bring the receipt back, and we'll figure it out. Or give a refund. I love this type of personable customer service! read more

What a great place, Intown Ace has always been. Everyone is always so friendly and helpful. Even the landscapers who purchase from here are helpful. Pricing is very competitive if not lower than competition. This is not your typical buy a fern garden center, they put real effort into remaining unique. Atlanta In town resident since 1984. read more

Have never had a bad experience here! Everyone who works here is super nice and helpful and the plant selection is much better than the Home Depot a few miles away read more

Thank God for this place! Nice to have a neighborhood hardware store and not have to wander the caverns of Home Depot and deal with clueless or inaccessible help. The workers here are always helpful and make a point of finding things for you. read more

I love being able to ask any question and get handed the answer with explanation. Also, favorite gift shop!

"If we don't have it, you don't need it." -- Intown Ace's current reader board Those 9 words capture the essence of Intown Ace. I am here -- or sending my partner here -- once a week, be it for a tool that we misplaced [again], massive ferns for our porch, a funnel for a costume, or a recommendation for a landscaper. I've never not found what I've needed here. Unless it's a super specific or luxury item. But for all the staples and the occasional random thingermajigger, they fit all my needs. But what's especially standout here is the friendly, knowledgeable service. It really epitomizes Southern hospitality, with a cast of colorful, diverse folks. I love my local Intown Ace. I feel really fortunate to have such competent and nice people to help us make our house a home. read more

My new go-to spot for plants and any other related items!!!!! The service is excellent - we were asked if we needed help and the staff was so knowledgeable and patient while we were trying to decide what kind of potting we needed and what size planters we wanted. They showed us around and gave us a ton of useful tips about the best environment for growing specific plants. They had an HUGE selection and the prices were very reasonable, especially for a lot of the beautiful ceramic planters they offered. They also have ample room for parking which is very helpful in that busy area. read more

The folks up at the local Ace Hardware are a great compliment to the neighborhood. We go there often because they are close and I try to shop with them when possible instead of going to the big chains. I think that everyone should try to frequent smaller businesses, even if sometimes you have to pay a little more. These guys are very knowledgeable and nice. I hope they are here to stay for a long time. read more

Have to say the staff here is always helpful and friendly! I typically go for one thing and end up looking around, because they have cool home/plant accessories as well. I appreciate a local establishment that tends to it's customers and I'd pick here over a large chain any day! read more

Love the BGE, Love the BGE accessories section, cool plants, cool items, and drumroll please.... they sell Safari hats! The shop keepers are really knowledgeable and friendly and are just great guys. They stock lots of hard to find items such as Diatomaceous Earth, which is the best organic (kid and dog friendly) way to keep creepy crawlies out of your house/kitchen. Just a great hardware store, and it's such a bonus that they are fully stocked on Big Green Egg, grilling supplies, Smoker and Grilling wood chips in different varieties and they're helpful when you have ?s. read more

I love this store. I don't even live in the highlands, but somehow everytime I go to Osteria or Belly, I wind up going into Ace. There's always something we want to look at or need. And the staff is so frakin helpful. =) I've had keys made here. Someone helped us with a hole in the wall repair kit. Then we talked at length with a guy about a little Weber grill and never bought it. He didn't care, he was just happy to help. Stores like these are what make me happy. And they remind me of Central PA and small town stores. So yea! ;) read more

I don't think I ever need to step into a Home Depot again, unless I'm building a deck or buying a lawn mower (both HIGHLY unlikely). This Ace Hardware is great for small household repairs, paints, garden supplies, random tools and items and people who know what they are talking about. My boyfriend (I love him dearly and hate to publicize this) is a bit challenged in the home repair department and luckily the employees at Ace are incredibly knowledgeable and honestly try to help. Today, we went in search of flat paint and caulk for the bathroom. My boyfriend was getting all excited about getting a huge tube of caulk and the manly caulk gun when the employee who was assisting us said "You're just caulking a small area right? You don't need that tube and the gun. This (handing us a small tube that did not require the gun) will be plenty." Thank you for not letting us by crap we didn't need! When I bought a bunch of supplies for gardening, I spoke with the gardening specialist and he helped me find everything I needed as well as helped me pick out plants to buy based on my space. Most notably, when my bathroom fan broke and I need to replace it, the one I bought from Home Depot was too big but it was the smallest fan they carried. I went to Ace in search of a smaller one when an employee showed me the fan motors and suggested I just replace the motor, rather than the whole thing. Perfect. So I'm really a big fan of this small hardware store. The employees treat you right and help you get the job done right. Plus, they always have random cool stuff everywhere! Yay! read more

Mainly echo-ing what the other yelpers have said: This hardware store is the prime example of what a neighborhood, locally owned shop should be - friendly, helpful, hospitable, and intentional about providing the best shopping experience for their customers. Every time I've been here, I received help rather quickly and can get what I need and head out in a few minutes. The staff is really knowledgeable about the nuts and bolts of any project you may need help on. The store is a bit small and the lanes are narrow, but you can still find what you need in a quick manner. Store is more for smaller repairs/improvement/projects. Take note of their lazy cats usually hanging out by the registers. Their laziness makes me wonder why I try to run around and get everything fixed so quickly. read more

In comparison to the big-box competitor nearby (which I rated a few days ago), I am a fan of the Intown Ace Hardware. When I need one 1/4"-20 tpi bolt in 3/4" length, they have it, and they don't make be buy twenty of them in one package. Staff is always ready to help, taking me exactly to what I need, and offering advice on whatever I'm working on (if I ask for it). And I'm grateful for that, because sometimes the historical samplings of loud hair-band music throughout the store can override my ability to put thoughts together. This time, however, I did well. This time, I'm attempting to make a picavet. Thanks to the folks at this Intown Ace, I'm going to be able to complete the project for less than $7. And that makes me very happy. read more

They did it again. 3 useless plumbers & 2 useless specialty plumbing stores later, I went to Intown Ace on the remote chance they'd be able to fix a plumbing problem. They had all the parts needed ("completely unavailable" according to useless specialty store #2) to repair the problem. The 5 other "experts" were talking about hundreds of dollars in plumbing work because "there was no way to find the parts that would otherwise fix this." Well, actually there was, and I should have just gone to Intown Ace in the first place. They are the oasis in a desert of morons. I will forever love this store. read more

Great hardware store. Excellent service, good selection, fabulous location. I've had nothing but good experiences here, from Big Green Eggs to auto supplies read more

This ACE is the perfect example of what a neighborhood hardware store should be: Convenient, Friendly, Helpful, knowledgeable & well stocked. While you probably will not buy materials for larger projects here they have a great selection of home repair items as well as an outstanding garden center. read more

The staff here are very knowledgeable and helpful. I prefer to go here over any larger hardware store.

Love Intown Ace! Went in there this week for a belt for my busted dryer. The worker knew they didn't have it (no hardware stores do), but I left my number and he called a local distributor who had it then called me. He went way above and beyond, even though they weren't going to make any money off of me. So refreshing!!!! read more

In this day & age, it's difficult to find family run businesses that care about customers & know what they're talking about. I love this place, such a great atmosphere! Joe at the front desk is incredible, super friendly, knowledgeable, & funny! I would gladly sit in traffic & drive across town to give them my business instead of other big chain hardware stores. read more

This is the locally-run hardware store that every neighborhood deserves -- an astonishing number of items, super-helpful employees, and just a good vibe about this place. My kids loved going to this store when they were growing up and they still love it when they're home from college. read more

Ask questions..... The staff is knowledgeable and beyond helpful. They are patient and genuinely want to help. Thanks again Cliff (17 years). read more

Hands down the best hardware store in all of Atlanta. The cumulative 4 and a half to 5 star rating is no coincidence.

Man it sucks to be a hater but I really don't like this place. It is so close to my house I have stopped by during several occasions and always feel a like the storekeepers are kind of patronizing. Yes I am a girl but no I am not clueless. Also, they are pretty overpriced. These days I drive the extra half mile to go to Home depot on Ponce. read more

We often visit this ACE when visiting our daughter who lives in a tiny apartment not too far away. Every time we go in, there is adequate, outgoing, knowledgeable staff, eager to help us find whatever we need for our next DIY project(s). They execute excellent customer service with ease. We can pick up 10-15 DIY items there in 15 minutes, which would take well over an hour to hunt down in one of the big box stores. The large wind chimes I got from there last Christmas make our patio sound like a cathedral every time their is a slight breeze. Browsing their isles is so much fun, it gets our creative juices flowing and we wind up fixing more things in her apartment that we originally planned. It's the place we love to shop for hardware DIY project supplies. You can even purchase a single nail or screw if that is all you need. read more

Bought a new Weber grill at Intown Ace Hardware. Phillip went above and beyond to help us. We had a grill that squirrels had chewed on and a mouse had moved in to the bottom. Phillip added some wiring to the back of the new grill to prevent any critters from taking over. After bringing it home we couldn't get the gas to work. Phillip took time on his lunch hour to come by to discover we had connected 2 gas lines which prevented the gas from coming through. He fixed it and refused a tip. He was happy he figured it out. Great neighborhood hardware store with incredible service! Happy they're down the street. read more

I love this hardware store! It gives you the best small town, local retail experience right in the middle of Atlanta. They have everything you need, without feeling too crowded, and the employees are very friendly and helpful. I went in not knowing exactly what I needed and walked out with just the right supplies. read more

Small Ace that is conveniently located with a great garden center. Employees are super helpful and even stayed open for me when I ran in to grab a few things 1 minute before they closed. read more

This place is the hardware store every neighborhood hopes for. Great, knowledgeable, friendly staff that always take the time to answer your questions and take pride in solving your problems. read more