Nice break from the big box store! I went here because this is the only store in the area where I could donate unused paint. I could have dried it out and disposed of it myself but why not let the professionals do it? I like this store it's almost nostalgic, the staff was helpful and friendly. read more

Literally one old guy checking people out who can't work the system and one guy greeting who was a complete idiot and just stared while people stood forever in line ; asked him to get some more help and he just shrugged his shoulders . read more

I love this place so much. The people that work here are the nicest and most helpful people I've ever met. Today I went in to look for an anchor to hang my tv. The man (I didn't catch his name but I wish I would have) helped me get the screws and anchors that I needed and he walked me through how to use it. Then a lady gave me bbq sandwich for free for the green egg demo. I genuinely love coming here read more

Lewis the manager ended up being the one to re-key my sliding glass door lock. The other person did not know how to do it . Yvonne the assistant manager had recognize that things weren't going well with the rekeying of my door lock and offered for me to come back and give them a second chance. Which I thought was very customer service oriented! Regina the cashier was wonderful and signed me up for Ace Hardware reward points not only was she courteous and informative but she had a very nice customer service attitude! I do wish they would require customers to wear mask and also keep more of an inventory of how many people were in the store as it was very crowded both times I've been there. read more

Bates Ace Hardware - Front entrance - Hardware Stores Near Me - Atlanta, Georgia

All you last-minute needy people skip the big-box and head for Bates. Avoid those long parking lot hikes and 20-min checkout line waits, and only spend the medium bucks here at Ace. While most other stores have been pillaged this time of year by the incoming GT student throng, you'll be able to find exotic necessary items like shower curtain rings and plungers on the cheap. Save some time as well without having to drive OTP for a non-empty shelf. The only delay for us was picking from the mildly vast choices for each item. Should it be the plastic rings in one of three colors, or metal? Which of the five plunger types? We could stay for hours, but let's not get carried away. Near the register we noticed the array of fun non-hardware type items for sale. We'll have to hit that section up next time when not running to setup a college student's bathroom on the fly. Friendly speedy checkout experience--nearly surpass the Big Green Egg aroma outside the front door, almost. We'll drop these items off with the college peeps and head back to the burbs until next round. read more

Wow, I'm surprised there hasn't been a review written for Bates Ace Hardware. This place has been around for a long time. It's located at the intersection of Howell Mill and Bellemeade, just one light north of the busy Howell Mill-Chattahoochee intersection. Nothing against Home Depot and Lowes, but Bates, like many other Ace Hardware stores, has a smaller, more personalized and welcoming feel (e.g. "mom and pop") for a hardware store and I like that. In terms of physical space, it's not nearly as large as the big commercialized chains, but I almost always find what I need at Bates. For example, a couple days ago, I walked into the store with shelving bracket in hand. I had made no more than 10 steps inside when I was approached by Albert, one of the sales supervisors, who looked at my bracket and asked me what I needed. He led me to the back of the store where the screws were located and asked me what kind of shelf I was mounting and how much weight it would be holding. He then supplied me with a small bag containing the exact number of the screws and wall anchors I needed to properly install and secure the shelf into the type of wall and studs I was dealing with. Great, polite service. I did not have to walk from giant aisle to giant aisle trying to find a free employee to help me find what I needed. I've come to this Ace Hardware for a variety of other issues, such as tools and equipment for fixing a bathtub drain and getting keys copied. Checkout has always a breeze. They even have a home decor section and a lawn and garden center with a live nursery. Last year, I had the inside of a condominium fully restored and most of the supplies and equipment used in the restoration process came from this store. If you come often, you should sign up for their free rewards program. #Yelp365 - 7/365 read more

I had a bad experience here but decided to give it another try. What a mistake that was. Both times I've been, nobody is helpful or around to help. The last time I went, the cashiers were super rude and lazy. I was appalled when I was checking out that this was a place of business. Do yourself a favor and just go to Home Depot or Lowe's. read more

So I was in Atlanta helping a friend of mine move in/settle into her new place. She needs some help in setting up a closet as the closet that she had in the house that she was renting did not have a bar. The issue was that her closet had a slanted ceiling. So off we went to see if could figure it a fix for this. We were honestly a little lost as I've never really spent alot of time in a hardware store as well...I hire a handyman when I need something done...:/ Cuz well you see I'm a little bit of a klutz...lol But Kerry saw us and saw that we needed help right away and he basically walked with us all over the store and have us so many hints and thoughts on what should be done to hang up a bar. He never got tired of answering our questions and was so helpful. I wish that there was a Kerry in every single hardware store to help people like us. Kerry is a true gentleman and a gem!! He was extremely helpful and knowledgeable about all things that were in the store. 9/100/2020 read more

I've been here several other times so giving it 3 stars as this was my first bad experience and it was really just one of the employees(the woman at the register). Such bad customer service and attitude...I understood her frustrations(I picked out a plant that had arrived outside but wasn't yet priced...she said "oh, people are just taking the plants off the cart before you can even price them?") but her delivery to a customer was completely unacceptable. Our country needs positivity and if you are one of lucky ones to still be employed (during COVID19) and interacting with the public - the attitude needs to be checked at the door. I still interact with the public in my job and I put on my smile and positivity right away. She needs to be taken off the cash register and sent to a different part of the store as her attitude (maybe about working during this?) is not acceptable. read more

Hey Folks, When I find out how to delete my previous review of Bates Ace Hardware I will do it immediatley. I purchased the correct batteries from Amazon, they arrived and I still can't het the dang battery in correctly. I have returned the batteries to Amazon and will be taking my Gate Fob to Bates Ace Hardware and let the folks that know how to do it, and do it correctly get my Gate Fob back in order. I apologize for the haste in posting my rather rude comments. I have been using this H'Ware Store for over 17 yrs and they have never failed me. Again, I apologize for my previous post. read more

They won't let you use a visa gift card. So weird. Really don't understand that at all.

I love the small, homey hardware stores. This location is no exception. I've never encountered bad service here; everyone is so helpful and nice! It is a little cramped in here... but its always neat and they have a nice variety of items. If they don't have it, they aren't above telling you where to get your item! They really care about customer satisfaction. read more

Worst store do not go here. The manager is rude and not helpful, wants to argue and I just asked for help to reach something. To which he said I'm not much taller than you in a very sarcastic tone. Then he wanted to come back to ask me if I wanted help and I said I don't want to engage with you. I said no thank you I don't need your help. I wanted to get what I needed and leave. The manager wanted to continue to argue. He was Unprofessional, crass and his behavior was absolutely unacceptable. I left and he wanted to walk to the door and continue to rant and Argue while I was in my car. Horrendous and Awful experience. It was my first time there and will be my last. Bad business for the neighborhood. Not everyone is welcome. read more

The overall store is great. And I've actually bought a few prosumer Stihl lawn machines there (blower, trimmer, edger). I went out of my way to go here. But the guy at the stihl service counter fits perfectly - he is a tool. He knows his stuff but treats customers like crap like he is doing them a favor. I went out of my way to come to Bates Howell mill and he personally ran me and all my future business off. I should have paid more attention to the person at the counter before me as he was showing impatience with them. Then when I tried to explain what I need we both cut each other off. He then said "we can act like 12 year olds and interrupt each other." I should have known he had mind reading skills and knew everything about my situation already. Having been client/customer facing role my entire career I have a perspective on how to read customers and provide service. Not sure what threw this guy off the rails so bad but he cost them some business and a formerly loyal customer. read more

Every time I come to this store I am received with the best service. I'm the plants department there's always someone knowledgeable. My most recent problem with a set of Adirondack chairs I bought was quickly solved. The staff are gentle, patient and full of knowledge. This is most important for me because I don't know much about plants, paint or wood. Also, they give away delicious pulled pork sandwiches on Saturdays. :) read more

I wish I could give this review 0 stars. My shopping experience started out great and slowly took a nose dive. The goal was to buy two bags of mulch. They requested I go around back to have it loaded and handed me a pickup ticket. I did so and had to wait so long that I walked back into the store to confirm someone would come help me. The store associate finally did and without checking my ticket, asked if I got "nuggets" and then proceeded to put two bags in the trunk. Not knowing any different, I left only to find out he gave me the wrong type. Drove all the way back to ask for correct mulch and a complete on one bag for the inconvenience. The cashiers had no idea what to do and apparently the manager refused. Didn't even show his face. It's a shame a "helpful place" like Ace would have such poor customer service. Save yourself the hassle and please don't go! read more

This is a great store for when you just need one or two things. Everyone is always very helpful. I also have found many fun gadgets and gifts here. read more

Ace Hardware really is the best hardware store out there. Lowe's and Home Depot can suck it! Sure the prices at Ace might be a little higher than the other stores, but it is well worth it to pay an extra buck for the excellent service offered by Ace Hardware stores. Saturday I needed an air filter, nothing really special. Anyway I was passing this location of Ace and dropped in. As soon as I walked in the door there was a guy waiting that greeted me and asked me if I needed help finding something. He pointed out the exact location of the air filters. Once back by the air filters another employee asked if he could help, I told him the size of the air filter I was looking for and he pointed it out right away and asked if I needed anymore help. It doesn't matter which location of Ace I've been to the employees have always been on the ball and know exactly what I'm looking for and where to find it. If they haven't had the item, they've always been courteous enough to tell me where I might find it around town or to look it up to see if they could order it. You won't get this level of service at Lowe's or Home Depot. read more

I've been spending a lot of time here recently, due to moving, and the staff is always friendly and helpful. All staff wears masks. read more

Ace filled up my 100lb propane tank up with 28 gallons. which cause the emergency release valve to open a year ago. The max that should be put in is 23 gallons 80% with room for expansion. I been going for the last year to fill propane tank for my food truck. they get it right half the time. Today the employee wanted to let me know it would automatically stop when it's filled up. I explain to him that would be over 80%. I let him know that in the past it put me in great danger when they over filled it before. He said if I wasn't happy with their service I can go elsewhere instead of trying to find a solution. The manager, Lewis came over to express the same feeling. I will gladly take my business elsewhere. When your not the owner of a business your quick to tell someone who spends $100 a week on propane to go elsewhere. JUST BE WARE! read more

Ace Hardware is hands down my favorite hardware chain. The staff is incredibly helpful. I believe they must have a team rule where you always ask the customer if you can help them whenever they pass by. The store has a lot of different products (a lot of which I wouldn't expect to find in a hardware store), and even when I think I can find things on my own, the staff has always known where to find it faster than me. I was recently able to get a large amount of shopping done all at this one store, which made me feel so accomplished when really the accomplishment was Ace's. I was able to get Christmas shopping done for some construction tools and headlamps, I got a replacement light bulb, found screws for a home repair, and though I didn't have space in my car, I did see they had the exact fencing I needed for a fence repair. They also have many fun/cute/practical gifts, bird feed and feeders, pet food and toys (my dog loves the Buddy Biscuits Ace sells), plant pots, kitchen tools, and lots of other regular hardware supplies. I've also gone to Ace for small plants (I found small ferns for a terrarium), and it's good to note they have a larger selection in the warmer months. I had one especially good encounter at my last visit - I was looking at the headlamps and a staff member helped me by unlocking the latch for me (this headlamp was a bit expensive, so it was latched to the rack to prevent theft). Without missing a beat, he also asked me if I needed the batteries for the headlamp. I never would have thought to get the batteries, and I'm so glad he asked! He took me right over to the battery rack and knew exactly what I needed and handed it to me. How perfect! I shop small when I can, and I love shopping at Ace Hardware. No matter which location I visit (and I've visited 3 now), it's always a pleasant experience, and I almost always see something new and delightful at the store that I wasn't expecting. read more

I called and asked a very simple question, "do you print double sided keys," and was put on hold for several minutes. Then the woman picked up again and said hey do you mind waiting longer, and before I could even say a word, I was placed back on hold for several more minutes. I eventually hung up and called Shep's Midtown Ace and got an answer in seconds. Bates needs some improvement in customer service. read more

I had the best experience at this location today! Every single staff member greeted me sincerely and helped me in my product search. They even welcomed my dog into the store and gave her a treat at the check out lane. I love the cozy home feel of this hardware store and appreciate the excellent customer service, especially when there are dog lovers on board :) read more

Outstanding customer service, the second you walk in you are directed to the right location. I love this, as I'm normally walking around for a good 5mins before finding what I need. All the staff are great, they want to help you, they are professional and very polite. I've always got excellent customer service and great tips to help with my home projects.. Well done to management for running a consistent high quality store.. read more

It's always a pleasure visiting this Bates Ace store. The employees are ALWAYS helpful, as soon as you enter the store you are guaranteed to be greeted by someone with a smile. Update Review When I say I love coming to this hardware store, that's exactly what I mean. I've going the HELL!!! with this lawnmower I got. And have taking it to several lawn repair shops as you can see from my past reviews. But note to myself... I need to do a update for one in particular. What I have spent on this thing, I could have bought a brand new Craftmans mower or a top of the line mower. I came into Bates and spoke with Shayne, a explained my frustration and he told me exactly what was wrong with the "DEMON MOWER" He explain everything in detail like he was a elementary school teacher and I was his new to the class student. He didn't make me feel dumb about not knowing anything the lawnmower. And I truly appreciate that. Today I pick up the mower and he stood outside and cranked up the mower so I could hear that it did start and how it sounds. And recommended that I need a special gas to have a better running lawnmower. Hmm! The other parts store didn't start it nor did they recommend anything. All I got to say is thank Ace for hiring Shayne and let me say it's another gentleman, a older guy that works there, that is very professional and a pleasure to talk to. I'm sorry I can't remember his name but the next time I visit "I Will" get his name and put it in a update view. read more

Last week while mowing my lawn, my mower's engine cut out. I changed the oil, checked the filter... still nothing. So yesterday while looking for places to take my mower, I called up Bates Ace Hardware and spoke to Bradley in their power equipment department. After a detailed discussion of the problem, he told me to bring it in. I'm so happy I did. I pulled around to the side of their building, pushed a button to ring up Bradley, and he came down quickly to meet me. He took down my information and told me he would "call me tomorrow" and he promised he would get it running again quickly. Five hours later, Bradley called me and told me my mower was ready to pick up. He had taken the engine apart, cleaned it, changed two parts, and put it back together again. Moments later I had picked it up and I was on my way home again (after Bradley showed me that the engine starts and sounds good). Bradley even wished me a Happy Father's Day on the way out. Ace Hardware knows they have to compete with Home Depot, Lowe's, and any other hardware store. Therefore, they go above and beyond in customer service and satisfaction. They are very friendly, understanding, and fast. The cost for the repair was a reasonable $85, and Bradley assured me that if the cost is ever over $100, that they call first to let the customer know the problem and the estimate. If you ever have lawnmower problems, call up Bates and you will be taken care of. read more

Hate having to write negative reviews, but the truth is this place sucks. Went out there with my manager and told the guy that I needed a copy of each key and if he could PLEASE had the one he just copied back to me when he is done. Evidently I speak Chinese because not only did he do what he wanted, he made the copy of the same key TWICE! Pretty pissed off because the entire reason we came here was to make a copy of the keys to switch out a lock box. This is the closest place unfortunately that can do it, so out available options are to either drive there again, NOT HAPPENING! Or to come back another time. Pretty pissed off and will never go back to this location. I was gonna give this place a two just because I have always loved ace but this location doesn't deserve my time. Oh, and by the way, if you are expecting some leg room when you get out of the car, FAT CHANCE! read more

Bates Ace Hardware is fantastic. Lewis and his entire team are incredibly helpful. You can go into the store with the simple need for a screw and/or bolt and will get help. This doesn't happen at big box stores... Lewis is very well trained on green egg products and just an overall helpful guy. read more

This appears to be one of the bigger Ace's in the A, but the employees have a way of making you feel like you're the only person in the store without being pushy. I came here looking for a specialty sponge, I can't even remember the name of the dumb thing now. One of the employees scoured the entire store for me, and when neither of us could find it, he offered to special order it for me out of the catalog. As we stood there poring over the catalog, I looked up and realized we'd been standing right in front of the very last one they had left in the store all along! He didn't get agitated or snarky with me, and we both laughed about it. Lots of other cool stuff here. Check it out. read more

I stopped into Bates Ace Hardware on my way to work one morning and was pleasantly surprised. When you walk in, they have someone who asks what they can help you find and radios someone to help if need be. I waited a few minutes at the key desk and two different people came over to help, apologizing they weren't faster. Great customer service. I needed a key copied and it was fast and easy, not to mention affordable. They seem to have tons of hardware gear, though I didn't look too closely at the inventory. They don't let you bring backpacks in the store, you have to leave them up front or put them in your car. The woman was apologetic but that's their policy, which I understand. Definitely recommend if you're in the area and looking for a friendly and helpful hardware store. read more

Not sure why I have never reviewed this Ace Hardware. West Midtown's handy hardware store. I frequently visit this store. Walking in here is like taking a step back in time. They have an old school customer service style. I am always greeted at the door and walked to the item(s) I am looking for. I was leaving the store a few minutes after closing last week and watched as an employee held the door for customers pulling into the parking lot. Even waving one in who noticed the time and started backing up. They consistently have awesome customer service and great handy suggestions. Their prices are reasonable, but for their level of service it is worth the small additional cost. read more

I visited Ace Hardware yesterday to purchase a lawn mower. Finding one in my price-range, I notified an employee of my decision. She was extremely helpful, but I noticed that the machine seemed to be assembled poorly as the handle was very loose. I asked them to tighten it and they instructed me that a repair man would have to do it the following day. I left my name and phone number to be contacted when it was ready. The next day, no one ever bothered to call so I stopped by the store on my way home from work. I was met by a very grumpy repair man in the back of the store who insulted me by saying that I shouldn't have chosen such a cheap lawn mower and that is just how they are made. I immediately left and purchased a mower from Lowes. Coincidentally, the same mower that was apparently loose because it was cheap was at Lowes put together properly. Now, I understand if this employee felt that I made a poor choice in mower. He should have explained the benefits of another rather than insulting me. Prior to that, he should have called to explain his opinion as they said they would. Honestly, I would have paid more for a different mower had the employee treated me like a human being to save myself the drive across town to a big box store. I am very disappointed in this customer service. I've been going to Ace for years for all of my tools, hardware, and yard needs, but this unfortunate incident will surely keep me from making any large purchases there. read more

I work at Bates ACE and enjoy everyday there. My co-workers are a great bunch who try very hard to help all our customers. Our product selections is great. Our parts and service department is incredible. Thanks. read more

See all

The older staff are really helpful. The only issue I had was with two kids who work there. They were just rude in general. I was looking up products and they were cleaning isles and fooling around most of the time but what annoyed me was that they didn't speak or say anything like "excuse me" or anything polite when it came to pushing me out. I was going to move because I'm a decent person lol but it's annoyingly when you have two kids with no manners who are just laughing right next to you, not really cleaning and then forcing me out of an isle without saying anything. Just giving me a rude "can you move" stare. They gave me privileged vibes read more

I will always remember the advice my grandfather gave me on my wedding day: "If you need a good screw, Ace is the place." I later found out that my grandfather had been dead for forty years and it was actually Matthew Lesko wearing a fake beard and a monocle. Either way, the adage holds true. I used to have to go to Tosche Station to pick up my power converters but I have come here the past eight years for whatever random tools or supplies I might need. The employees are always helpful. Just recently I had to replace a window on my car which had a torque screw and the employee walked with me out to the car with some screwdrivers to see which one fit before purchasing them. That was cool (and useful). They can make a copy of a key in about a minute. Even old World War II safe keys with Hellfish logos pose no challenge to them. You can buy just one screw or a box of them, which I guess I could go to the Clermont for, but this place does not charge me to get in. Sometimes I will run in Walmart for basic tools, but if you need to stock up or something not mainstream this is definitely the place for you. read more

Lewis and his team at Bates are the best! From hardware to gardening, everyone is helpful and friendly. They are also very accommodating with pickup orders. A special thank you to Francesca and Jack for landscaping suggestions and to Regina, at the register, for helping with curbside delivery. read more

I love his place, I come here all the time to pick up this and that! The people are very helpful! I always buy all sorts of shit off the $1.50 table and its exactly what I need. Scrub brushes, stupid 9V batteries, those silicone brush thingies that you use to put BBQ sauce on ribs... Half of the stars for this place come from its convenience to the west side. You can't beat its location, the nearest Home Depot is at Piedmont and Sydney Marcus so bump that ish. read more

Bates Ace Hardware is one of my two favorite stores in Atlanta (the other one being Your DeKalb Farmer's Market). It is a fairly small store, but what distinguishes Bates from other Aces and other hardware stores is their customer service (and they have just about everything in the world). Their extraordinary customer service starts the moment you get in the door with a greeter stationed by the Big Green Eggs ready to get you help or point you in the right direction. They also have a pretty kick ass selection of plants in their greenhouse. As someone from California, I've been shocked to get amazing succulents and cactuses in Georgia from Bates Ace Hardware at a fraction of the cost that I'd expect to pay in Los Angeles. Come to them with your project and fix-it needs, Lewis (store manager) and his very capable team will never steer you astray! They also recognize many of their frequent shoppers when they come in - whenever I go in I get asked about how whatever my recent project was (this may in part be because I have a tendency to lug broken lamps, etc. over to Bates Ace hardware to make sure I buy the right size doo-hicky the first time). Smallish store, as I mentioned, but it is rare that I go away empty handed. They have everything you could ever want (and somethings you forgot you needed). Prices range from cheap to decent. Wide array of everything, and you can expect them to give you their candid advice (which often results in saving customers money over higher priced unnecessary items). Can you tell I'm a fan? When I leave Atlanta the two places I'll be most sad to leave are YDFM and Bates Hardware!! read more

Convenient location, friendly helpful staff, wide selection of hardware supplies, but unfortunately it's so much more expensive that I left this location and went to a big box hardware store. If you need a board cut they charge $.50 per cut. The big box store cuts your wood for free but you have to wait on an assistant at the big box store. So if convenience is most important to you this is your place. read more

I called to inquire about whether or not they had eclipse glasses (which I'm sure is annoying and has been happening all day), and before I could get "I'm calling to see if you have..." the woman cut me off said "Nope, we're out the whole city is out and I'm sure the whole country is out...bye." and hung up!! I couldn't believe it. Now although annoying calls to customer service are just that, annoying, it's still CUSTOMER service. I was polite and gave her no reason to be rude and to hang up on me. Very disappointed. read more