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    Bates Ace Hardware

    3.5 (71 reviews)
    Closed 8:00 am - 7:00 pm

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    9 months ago

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    6 years ago

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    6 years ago

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    4 years ago

    They won't let you use a visa gift card. So weird. Really don't understand that at all.

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    Page 1 of 2

    Ask the Community - Bates Ace Hardware

    Review Highlights - Bates Ace Hardware

    My purchase included a cooking lesson, and Lewis even gave me his phone number if I had any questions.

    Mentioned in 7 reviews

    Read more highlights

    Shep's Grant Park Ace Hardware - Sustainable packaging

    Shep's Grant Park Ace Hardware

    (30 reviews)

    Grant Park

    The employees at this location truly operate by the value- The helpful place. This is a smaller…read morelocation but neatly organized, with everything one would need for their home project diy or pro. The staff is attentive and provide valuable insight. I walked in looking for sand paper like a rookie and picked one that goes like a belt on the tool however I was looking to use it by hand. The staff members approached me and helped me pick the right one with correct coarseness for my project. The checkout process was a breeze and they helped me learn and signup for their rewards program. I'm glad this is my neighborhood Ace Hardware. There is ample of parking besides the store. It can be seen from regular traffic. They offer plastic free packaging. Shopping is a pleasure here, kudos to staff and a management.

    On May 6, 2025, I stopped into this establishment to purchase some black spray paint for an art…read moreproject. I am an African-American male in his early 60s. I usually dress in a suit; that's how I was brought up to always look your best. As I am being rung out at the register, the cashier, a middle-aged Caucasian male, looks at me and says, "Your address awfully nice for going out tagging." Then he chuckled. I found this to be highly offensive when I called him out on it. He responded well: " I don't see anything wrong with it. I was just making a joke." I informed him that words hurt, and if I were a Caucasian male, he would not have made that statement. Due to my experience, I will never go back to this or any Ace Hardware's

    Intown Ace - Their free parking in front

    Intown Ace

    (60 reviews)

    $$

    Virginia Highland

    I love this place. They are BEYOND helpful. I've been here multiple times as I moved and needed…read morehelp with many projects. Sometimes I'd get 20 minutes of help when I only ended up purchasing $2 worth of screws. Their vibes are flawless, music is great, cats are friendly. 10/10.

    This Intown Ace Hardware in Virginia-Highland is rated very high on Yelp for a reason: outstanding…read morecustomer service. During my visit, it seemed everywhere I turned, an employee was there to greet me and ask me if I needed anything. As I approached the key stand to get some keys cut, there were two employees ready to help. Shout-out to super-friendly Sahil for proactively asking me about my keys as soon as I pulled them out of my pocket. She let me know what my options were and I chose to have three standard keys cut at $2.98 each. Three total rang up to $9.74 after tax. Sahil told me this is the "fun" Ace Hardware and I could see why. The staff trended younger and more "hip." I'm a fan of Ace Hardware in general because each store feels like a small, local, and unique business. This one especially so. It's popular among locals with a strong sense of neighborhood and community. And, like other city Ace Hardware stores, it was densely-packed with all sorts of useful hardware and garden items. If you've never visited this location before, be sure to check out the beautiful plant room. They have a good selection of plants and a big wall of seeds. They even sell King of Pops here. Limited free parking is available on-site. I visited during a peak time and was able to snag a spot. If no spots are available, just park on Drewry St NE (also free). The lot is reserved for Intown Ace customers only.

    Lowe's Home Improvement

    Lowe's Home Improvement

    (256 reviews)

    $$

    Edgewood

    I went to this location to buy some paint to repair a wall that needed to be repainted after being…read morepatched up. I took a chunk of the paint in hopes of getting a match. When I arrived at the paint section, I was told that the paint matching system might not show all of the ingredients since it sometimes doesn't read white paint well. Seeing me hesitate proceeding with the paint match, the paint associate went out of their way to go ahead and run the paint sample, knowing there was a slim chance that it would be able to identify all of its ingredients. I'm so glad that she did this because it was able to identify all of the ingredients from the paint sample. Overall, it was a really positive interaction with associate being patient and helpful!

    This isn't my favorite Lowe's location--though I can't say I loathe it (no pun intended). Parking…read morealone is a challenge here. The lot is tight and hectic, and I've actually had my car door hit while parked, which immediately set a negative tone for my visits. Inside, experiences with staff have been inconsistent. The front desk employees seem somewhat engaged, but not fully. On one visit, a staff member confidently directed me to an item, only for me to return and ask again--at which point they looked it up and told me it was on the opposite side of the store. Unfortunately, they still didn't have what I needed, and that scenario has happened more than once. Over time, those repeated issues led me to stop shopping at this particular location. I genuinely like the Lowe's brand overall and have had much better experiences at other stores--this one just hasn't met the same standard for me.

    The Home Depot

    The Home Depot

    (183 reviews)

    $$

    Midtown

    Today I had one of the worst customer service experiences at Home Depot. The lumber area was a mess…read more- a half-pallet stacked under the wrong label, with pricing more than 3x off. The associate cutting my wood ignored my requests, told me "he knows best," and left me with rough, incorrect, unusable cuts. He asked me five separate times what the measurements of my cut were. Not once did he write them down.I did not realize he cut based on incorrect measurements until I returned home to my project. Now I have unusable pieces of wood. When I called the store for help, I was disconnected, left on hold for 45 minutes, argued with, and then dismissed by a male manager who repeatedly told me, "ma'am, we cannot do that" before hanging up. All I wanted was a small corrected piece I could have picked up locally. Instead, I was treated like I was asking for something ridiculous. As a woman who shops at Home Depot weekly- more often than my grocery store- I felt completely dismissed and disrespected. This is unacceptable treatment of any customer, let alone a loyal one.

    Reserved a truck several days in advance, paid the deposit, and received confirmation details…read more Called the evening before to verify. After 30 minutes on hold, I gave up and stopped by the Ponce location while running errands. Customer service was dead on arrival. I asked about my reservation and was told, as if I were the idiot, that there was no truck. Apparently, paying a deposit and having a confirmation number means absolutely nothing. I was also told someone was "ahead of me," which no one could even explain. I asked for a manager. After waiting about 20 minutes, it became clear I had no choice but to cancel the Home Depot reservation on the spot. They refused to verify I would actually get the truck I reserved, and I had zero confidence they would not mess with the deposit. It was pure Seinfeld-level nonsense. Standing there, I called U-Haul. While I was on the phone, the Home Depot employees could not have cared less. Total indifference. Hourly workers with no concern for customers or the business. Save yourself the stress. Pay the extra $20 to $30 and use a company that actually rents moving trucks for a living. Call it a "no hassles fee." BOOO!

    Shep's Midtown Ace - One entrance.

    Shep's Midtown Ace

    (47 reviews)

    $$$

    Midtown

    I'm a fan of Shep's Midtown Ace and Ace Hardware stores in general. As opposed to big box home…read moreimprovement retailers like Home Depot and Lowe's, Ace stores are smaller and really exude a more genuine and authentic neighborhood feel. Generally, I've found the folks at Ace to be more accessible, knowledgeable, and helpful than those at the bigger stores. Shep's Midtown Ace is no exception. Shep's Midtown Ace opened in January 2015. I watched from across the street, from inside my dentist's office, as this place came together. It's certainly one of the nicest-looking Ace stores I've seen to date, especially in terms of its facade. Like other urban and in-town Ace stores, they efficiently pack a lot of useful inventory into the store. This one has two levels. The store is located at the corner of Juniper and 7th. Free parking is located inside the deck next door. Enter via Juniper. You don't need to enter any of the gated areas inside the deck. There are street-level spots reserved for Ace customers that will be on your right just after entering the deck. You don't need to grab a parking ticket or anything. I came here needing a tool to replace a recessed light bulb in a high/vaulted ceiling (about 14 feet high). Shortly after I entered the store, an employee greeted me and asked me if I needed help finding anything. I told him what I needed and he told me exactly where I could find it in the lighting section upstairs. The bulb changing kit has a telescoping pole that extends to 11 feet and three attachments: one for recessed and track lighting (a suction), one for standard incandescent bulbs, and one for floodlights. It cost $27.21 after tax which I thought was a little pricey, but not excessive (otherwise, I wouldn't have bought it). I was satisfied with my experience and will definitely return. I like this and the other Ace Hardware near me (Bates Ace Hardware on Howell Mill) about the same. They're both good.

    I have been to Shep's Ace a few times now since I moved in nearby. Every time I come in somebody…read moregreets me near the door and asks if I have any questions or need help finding anything. I recently went in for advice on how to mount a tv into metal studs and Mark talked me through the different options I had and gave me his recommendations afterwards - it was all I could've asked for and more. I definitely recommend coming in for all of your handy needs. Plus they have free parking right around the corner!

    Bates Ace Hardware - hardware - Updated May 2026

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