Avoid Custom Closets of GA - Dishonest, Unethical, and Unreliable!…read moreI hired Custom Closets of GA in January 2023 and paid a 50% deposit ($5,900). Initially, they were professional, but after construction delays on my home, I had to pause the project. When I asked the owner, Jamason, if I could cancel due to budget constraints, he refused, claiming my materials were already cut and stored. He insisted that canceling would mean forfeiting my entire deposit, which was completely unfair.
Fast forward to December 2023, when we were finally able to install the closets. On installation day, my superintendent informed me that the closets were cut on-site, contradicting Jamason's claim that they had been pre-cut and stored. Had he been honest about this, he could have extended some courtesy to a client dealing with major construction setbacks.
The installation itself was sloppy and incomplete, with exposed areas where drywall was not leveled. I informed the installer that I would be paying 90% of the balance, holding the remaining amount until final corrections were made. Immediately, Jamason called me multiple times, demanding that I pay the full amount that day because his workers had a Christmas party that evening and needed to be paid. He mentioned he was leaving for Singapore for the holidays that night and needed the guys paid before he left. I'm not sure why any of that was relevant to me--at the end of the day, a job should be completed fully before final payment.
I trusted him to finish the work, but of course, he never did. Till now, Jamason has not personally come to inspect the work or offered a viable resolution.
When we finally moved into our home in December 2024, I noticed that one of the closets was missing an entire column of shelves that I had paid for. I contacted the company to either have the shelves installed or upgrade to a bank of drawers and pay the difference. The associate informed me that the drawers wouldn't match the original white and instead offered me a $300 credit for the missing shelves.
Apparently, they omitted the shelves because a door would have swung into them--but as a paying client, I should have been notified and given options beforehand. Instead, they chose not to disclose this at all. Had I not personally reviewed the installation, I would have never received any credit.
Final Interaction - Unprofessional and Unethical
After the $300 credit offer, I reached out via text, the associate asked me to call Jamason directly. I politely declined, saying, "I'd rather not, thank you." Shortly after, Jamason called me and sarcastically asked, "Am I so scary to talk to?"
At this point, I was already exhausted from dealing with this company. During our call, he rescinded the $300 credit, claiming they had stored materials for me--something he had never mentioned before. All materials were at the job site, so if there were any supposed storage costs, he should have addressed them upfront.
I explained how unethical I found their business practices, how I was still waiting for a punch list of work to be completed, and how I had paid for missing shelves that were never installed. Instead of resolving the issue, he hung up on me.
This company is dishonest, unprofessional, and lacks integrity. They fail to communicate, refuse to take responsibility for mistakes, and do not honor their commitments. If you value honesty, professionalism, and quality craftsmanship, I strongly advise you to take your business elsewhere.
