Been meaning to write this review for a while now, so anyway here goes. I was travelling from San Diego to San Bernardino in our Ford Explorer, when engine felt like it was misfiring. I nursed it over to Raceway Ford and rented a car while they worked on it. The prognosis was that there was a broken valve spring and the recommendation was a new engine for $5,000. When I asked about just repairing the spring, I was told that the upper engine would have to be overhauled and that would require that the engine be removed. While some people may fall victim to this sort of tactic, I knew better. An overhaul of the upper engine doesn't require the engine to be removed, just the heads. I provided Raceway Ford with three quotes that I got from a Ford dealership in San Diego and two others from non affiliated mechanics. Only that convinced the Service Department to change the quote to a lower more reasonable price. However, I still paid $500 more than the highest of the three other quotes that I got. Avoid the service department at all costs. If you car breaksdown, have it towed how ever many hundreds of miles you need, in the end it will be cheaper. read more

My wife and I bought a car from Raceway Ford yesterday. Chris Hughes was our salesman and really nice, no pressure B.S.. that you get from most sales guys. Totally professional and courteous, what a pleasure. We have bought many new cars and this was actually enjoyable and not stressful, from sales ,to credit and finance. could not be happier and Raceway Ford will not only get my business in service on our new Mustang Gt, but also on our Ford Raptor. This is where we buy our fords from now on. Thanks again Chris you were awesome man. read more

Had a great experience with Race Way Ford! I was there this weekend and purchased a 2016 Ford Fiesta. After being to two Nissan dealerships and being treated like crap we decided to try Raceway Ford from a recommendation of a family member. We were treated respectfully and actually enjoyed our experience. We got a car for the price we wanted and no fight with the help from Jacob And Brian. When it came time to work on the financing Angel went above and beyond to help me with my financing since my credit is not the best and got me a good rate and a low payment. I'm very happy with my purchase and would recommend this dealership to any potential buyers. Thanks guys! read more

Raceway Ford - Me and my baby! - Car Dealers Near Me - Riverside, California

Good morning California, I have a little story to tell you. I started out to buy a used ford truck on saturday morning. I March 15, 2014 and had an appointment at RACEWAY FORD in Riverside, CA. It was a beautiful RED 2010 ford sport trac Adrenaline model fully loaded "leather, Navigation, Sunroof etc. It had the very look I wanted and the comfort as well. My wife and I test drove the truck and we agreed to buy the truck and told the salesman Chad lets do the paper work. We were on our way inside the dealership to sign some papers and noticed that another salesman was rolling down the windows. I asked my salesman Chad what was going on. He replied that someone else had an appointment to drive the truck as well. I said wait a minute, I said I'm buying this truck and you are now showing the same truck to someone else. He said yes. I was pissed off to say the least as we drove approx. 100 miles round trip to purchase a truck and this is the type of professionalism we got. He asked me what about the other customer. I said tell the customer your sorry but the truck is sold to another customer. I said you are NOT going to play customers against customers because someone is going to loose and have his credit dinged. I made a few comments and then I told the salesman that I do not need to do business with a company like this and left the lot without what should have been my truck. QUESTION" Do you think this is right or wrong???? I emailed the Manager and he never responded to my email but the truck was pulled off the web site the same day My father worked for FORD in Dearborn, Michigan Glass & Transmission department. I have personally bought over 10 fords to date. I'm a true FORD FAN. But you know, with businesses like this representing FORD products I wonder what William C. Ford and his sister Elena Ford and of course the old man say about this. read more

Terrible service. Will never go back. The entire staff is rude and pushy. I didn't listen to the reviews on here but I really wish I would have 0 stars read more

I must say I am really happy with raceway ford . They made what I thought was the impossible possible!! Lisa the sales manager was super nice and very professional. The salesman Alfredo and John were also great they had us in and out in know time. I also loved how they went over everything and I mean everything about my new truck. I went to like 4 dealerships before I came here and I thought I wasn't going to be able to get a truck but Lisa made it possible. I most definitely will be back here to buy my next vehicle. Thanks Lisa, john, and Alfredo read more

Before coming here, I read all of the reviews on yelp and a few other websites. I have to admit I was really skeptical about going to Raceway Ford. But they had a vehicle I really wanted to look at, so I made an appointment. When i got there they had the vehicle out and ready to view. It looked just as clean as the pics online. So I took it for a test drive and I was sold. Eric was taking me through the whole process of haggling for a price for my trade in. I finally got an acceptable deal after a few back and forth negotiations. Then Angel walked me through the financing. All in all it was a pleasant experience. I love my Escape! read more

Many thanks to Raceway Ford for making car buying experience a happy day to remember for many years to come. The sales staff was surprisingly knowledgeable about the vehicles on their lot and the features they each had. Mark Borsack, Edwin and Ish took great care of us and definitely made us feel like family. We will for sure be returning in the near future for another purchase. Thanks Raceway Ford!!! read more

I had a great experience in dealing with Raceway Ford and Mr. John Wachenheimer of the internet department. I love my new Escape Hybrid Titanium and look forward to driving and towing it behind my motor home for many years to come. read more

I bought a used car from Raceway Ford a few years ago. This was the first time I had every bought a car. At the time of the sale, we asked for a Car-Fax report on the car. At first, the sales guy and office manager made a big deal about Car-Fax being down and they couldn't give us the report. That was a deal breaker. We were about to leave, when miraculously, Car-Fax started working again and they gave us the report -- which was clean. After driving the car for awhile, it became obvious that the driver's side door was misaligned. I took the car to a different dealer where they told me the door was misaligned because the car had been in a accident at some point. I took the car to Raceway and asked them to either fix it or take back the car. They told me the car had never been in an accident and the door was misaligned because A FAT MAN MUST HAVE LEANED ON IT. Long story short, I ended up crying in the parking lot while the sales manager waited for me to leave. Fast forward a few years. I was recently purchasing insurance, and the insurance company pulled records on this car. Turns out, the car had been in a major accident that cost $17,000 and is still in subrogation. Why this did not show on the Car-Fax report, I have no idea. From the behavior of the sales people and the date of the accident, I am fairly positive the dealership must have been aware of what happened and went out of their way to keep potential buyers from knowing about it. Sleazy people. read more

UPDATE: I spoke with Angel Payan, Manager at Raceway Ford. He listened to my concerns and very respectfully offered to rewrite the contract. This was done at a cost to Raceway Ford. i then received a call from Gary Hertica, the General Manager. He reviewed my concerns with me and explained that he had authorized the rewrite of my contract. Now, they had my attention! This was a 180 degree turn-around. I called Saturday morning to review the terms of the new ageeement. I then got in the car and drove over 60 miles to sign the contract. I was there for 5-10 minutes!! Everything was taken care of. NOW, I AM IMPRESSED. Thank you Angel! read more

Hands down the best car buying experience yet. Our sales guy Chris Ancona was awesome. We live in San Diego so some might think it odd we drove all the way to Riverside Co to get a Ford. After an exhaustive search for a 2014 Ford Taurus Limited with low miles AND Ford Certified, I was only able to locate two within a 150 mile radius. One was actually in San Diego at Mossy Ford - but it wasn't certified. [As a side note, I will tell you that I would walk through a scorpion infested desert barefoot before ever dealing with Mossy Ford. However, they possibly had the car I wanted so I had to consider them. And true to Mossy and their ever consistent level of incompetence, they couldn't even find the car when I called to set up a time and it wasn't certified.] But I digress. That left us with Raceway Ford. I emailed Chris and said I was interested in the car but in no way, shape or form were we going to drive to Riverside for a car that wasn't absolutely pristine. In a short bit of time Chris emailed me a video of his happy smiling face showing us in close detail how clean the car was, the sticker, and describing the Ford Certification. I should also note that on an iPad Chris' head may have appeared disproportionately large so we were relieved when we met him in person to discover he was not, in fact, a bobblehead. My husband was very impressed by Chris' efforts to be thorough and attentive to detail. Long story even longer, we drove to Raceway Ford at 2:00 p.m. on 7/18 in the middle of a monsoon to look at the car. Within a short period of time, and after confirming the car was in fact just as mint as Chris explained, we entered a brief period of negotiation. And by negotiation I mean, I just glared at my husband and informed him I was going to go home with that car. It was a fair price and I think everyone was satisfied. Of course I would have loved to have paid a little less, and they probably would have liked a little more. We already had our financing do things moved smoothly. Angel was very thorough and explained all the warranties and other details completely. We did have to go back to correct a small typo and AJ were very thorough as well. We ended up with writer's cramp from signing all the docs one must sign to leave with a car. Truly Mark and I cannot say enough nice things about the crew at Raceway. My husband wants a truck pretty bad so I suspect we will be back at Raceway again! read more

This is the worst place to shop for a car. Buyers be ware!!!! I'm not kidding. This dealership will lie, cheat, and take your money. They told me that I my first payment does not start for another 2 months and yet I get a bill in the mail 3 weeks later. The customer service SUCKS as well. They don't even bother to help you or give options. Please don't believe anything they say but if you do read all the documents that are presented because they will not tell you the hidden fees. If sounds to good to be true please rethink and go to another dealership. I don't want anyone to make the same mistake. Marcos and his supervisors are liars. Please anyone who reads this, take heed!!!! read more

I forgot to update. They took another look and was very accommodating. Raceway Ford was indeed helpful after all.

I highly recommend Steve Overton...his service is outstanding. My husband and I have purchased 8 vehicles from Raceway, 6 of which Steve sold us. Each purchase, Steve handle our transaction professionally, and accommodated our needs. We are so please with Steve, we traveled from Arizona to have Steve handle our newest transaction. He's a great guy, give him a try! read more

Management stepped in to make this right. After my Yelp review...I was contacted by the owner of the company and he gave us a gift card for dinner. We had a pleasant meeting and walked away with our promised dinner. We were told that they are working with the salesman so that this doesn't happen again. Thank you for doing the right thing. read more

I worked with Marcos in Internet Sales via email for a few days. I contacted Him with the Truck I wanted and the Price I wanted. Marcos was Great to work with. He never Pushed Me to come in to the Dealership to "Make the Deal" or anything. We came to an agreement by email after He found the exact Truck I was looking for. (I had also contacted several other Dealers and none of them could find the Truck I asked for)... When I finally did visit the Dealership He had all the paperwork ready. We took the Truck for a Drive and then He filled it with a FULL Tank of Gas and had it Detailed while I signed all the papers with the Finance Guy. I also have to say the Finance Guy was good to deal with as well. He offered an Extended Warranty but when I turned it down He did not try to push me into it like other dealers have... I have purchased both New and Used Vehicles from Multiple Dealers in the past. After this experience I will continue to come to Raceway Ford in the Future... Thank You... read more

By far the easiest and most pleasant experience I've ever had car shopping. They are very family oriented and truly caring for their potential customer's needs. The teamwork between Ryan, Brian, and Mark was truly one for the books as they went above and beyond to make sure my son and I left in the car of my dreams within my price range. I would recommend them to any and everyone! read more

Dont buy any ford that uses the Dual Clutch System! This is a terrible design and Ford knows it. Took my totally driveable 2012 focus in with a check engine light on. They did some three stooges stuff to my car and didnt fix it and when i went to pick it up they did something to my car it was was non driveable. They swore up and down they did nothing but i beg to differ! Any how almost six weeks later and $4300 out of my pocket my car is now working but feels exactly as it did when i took it in the first time when it was drive able ! I think the service dept is a complete rip off! Avoid this company at all means I'm sure not all ford dealers are as bad as these guys read more

DO NOT take your car here to get serviced! It took 2 weeks to get my oil changed, recall repairs done and my brakes fixed. After several unreturned phone calls and talks with supervisor (that went no where), I had to make 2 trips down there just to get a status. When I finally got my car back, I wasn't allowed to see the service order as now they email it to you (which I have not received) Driving off, I immediately noticed my brakes were not fixed. I drove straight home and I noticed 2 dents in my door, 1 is a bad crease (new car by the way). I'm disgusted. Do I trust that the recalls were fixed or that they even put oil in the car? Yeah, don't stress yourself out with these guys, take your car somewhere else. read more

I have a 2017 Ford Focus that had been having problems with the transmission "shuddering" when I accelerated. Since my car is still under warranty, I took it to Redlands Ford near my work. They had it all day and sent a shuttle to pick me up after work. They said they knew there was a problem, but it wasn't serious enough to fix and to let them know if it gets worse! I decided I would never take my car back there (or purchase a car from them either)! Since I live near Raceway Ford, I decided to get a second opinion. I'm really glad I did! Except for a minor glitch with their online service scheduling (I suggest calling in for service since their online service for some reason isn't tied in with the service center's schedule) my experience was as good as what we would all expect. They squeezed me into their schedule when I called to confirm my online appointment 2 days before I was to bring the car in. Jim Moore, the Service Advisor, updated me several times via text or phone to let me know what was going on with my car. They fixed it by replacing the clutch and it was covered under warranty. I got stuck in traffic trying to make it to the service department before they closed and they were accommodating when it looked like I couldn't make it, by leaving the paperwork and keys with the sales manager. Alfredo Cortez got my keys for me and helped me find where they left my vehicle. Best of all was driving home with a car that felt brand new again! My husband and I will definitely be using them again for any of our service needs and would seriously consider buying our next vehicle from them when we are in the market for a new car. Thanks guys for a job well done! read more

Update 12/8/14: This dealership did exactly what they said they would. Brian S. was my salesman and he was very courteous and attentive. I traded in two cars and he was nice enough to drive me home an hour away. Mike C. internet director took care of my issues and concerns right away. He was prompt and attentive. I would recommend these two gentlemen to anyone looking to purchase at Raceway Ford. read more

My wife and I recently purchased a used vehicle from Raceway Ford. After doing our research and shopping around, Sam Arieta, was able to get us the best deal. We drove from Riverside to Orange county in search of a Titanium Ford Escape within our budget. Sam was able to earn our business with his honesty. The sales managers were able to work within our budget, which allowed us to purchase the vehicle we truly wanted. I would purchase from Raceway Ford again. read more

They are incredible. Mark on the desk, and AJ in finance make all the difference. Dawn the internet lady is so cool. You'll love her. If your looking for a place to buy a car without crazy game, call Mark. You will tha read more

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I recently purchased a new Ford Focus at this dealership. From start to finish the process was simply outstanding. No pressure and everyone involved was very helpful and friendly. I was given what I wanted for my trade and was able to get financing and a payment that fit my needs perfectly. Many people don't enjoy car shopping but here at Raceway Ford it would be next to impossible not to enjoy it. A special thank you goes out to Bill Chamberlain and Jerry Lennox. You guys rock!!! read more

Jacob Medeiro, the Internet Sales manager, took exceptional care of me last night when I stopped by to test drive the new F150s. It was about 30 minutes before closing and he was a blessing put me behind the wheel of 2 trucks. There was no hard pressure and he was honest in telling me to go and test drive one of the engine options that they did not have available at the time before I make the purchase. I really appreciated the opinion and his time even though there was no deal made. read more

Saji was excellent. The entire team at raceway was professional, laid back, and worked very hard to get what I wanted.

Race Way Ford wasn't the first dealer on our list but our last due to selection of explorers. Well after visiting 4 other Ford dealers and being lied to about stock in hand and vehicle on lot. We did Visit Raceway Ford in the afternoon because they did have what we were looking for and it was on there lot, I was greeted right away test drove explorer and loved it. I bought it the next day and had an even better experience even though it was a rainy day. Alfredo, Lisa and Jacob I thank you for a great transaction and purchase. read more

So my 80 year old parents with excellent credit came in to buy a used truck, it took at least an hour for the bank to approve which of course they did. So all they were waiting for is to sign the contract and 3 hours later they are still waiting and finally are leaving without the truck. Customer service is awful here. I guess they are not really interested in moving cars. The funny thing is they let them walk out with an oh well attitude. Ok next day they went back and Marcos was very helpful and the loan was done and they gave them a extra year extended warranty. It was a stressful situation but they did handle it for us after all. Thank you read more

Ok, so I just want to give you a heads up that this may be long. Two years ago I filed for bankruptcy and when May 2015, came around I decided to try and get a different vehicle as my current one (2011 Chevy Aveo) was going bad on me, also because I began receiving auto loan offers which helped encouraged me. I shopped to get an idea and after visiting a couple of dealers I became distraught because the moment they say my credit score it was basically a waste of time we would both agree to not even attempt finance even with the pre-offers I had in hand. Then I received a reply from RACEWAY FORD. I informed them of my current situation and they asked that I give it one more shot. I went there and they asked me why I was looking at "used" when I could go for "new". I was shocked because they were the first to be so enthusiastic with me. Other dealers were like "you need to understand and work with us", whereas Ford was "WE want to work for YOU!" I will not lie, was there all day but they made it happen. They got me approved with Capital One at that time since C.O. tends to take Post Bankruptcy and obviously the APR rate was a scary 17.98% on a 72 month lease with $1000 down, but I desperately needed this and I figured I technically could afford it for right now until my credit moves up. Needless to say I did walk out of there happy. Fast forward to now July 2015. My credit has jumped by slightly over 100 points, it was A LOT of work, but I did it! I began considering to refinance my Ford Focus until my mother mentioned "Why don't you try to trade it in and get the Fusion, it was what you REALLY wanted, right?!" She was right, so I began window shopping again. I went online and spoke with a Customer Service Rep. and they connected me with Josh Duguay. Josh got in touch with me roughly an hour later. I didn't get back to him for at least 2 days due to just being busy. We eventually spoke I told him what I wanted and he said that he would have it ready for our appointment. Then a friend of mine suggested Volks Wagon so I decided to check them out. I visited VW in Moreno Valley off Moreno Beach Drive. It was last year all over again! They pulled up my credit report and came back with a sad face. I immediately left as I felt I was not going to get the help I wanted. I emailed Josh Duguay that day and said that I would be canceling our appointment since my credit is severely different than from where I thought it was and because of that I wasn't sure that I wouldn't get what I wanted. He replied almost instantly and asked for at least a chance since I am already part of the "Ford Family", call it corny, but I appreciated that he had put it that way. So I agreed to stick with my appointment. The following day when I got to Raceway Ford located in Riverside off Sycamore Canyon Drive, Josh was ready and waiting. He immediately took me to look at a Ford Fusion Hybrid which was my top choice, but I felt it would be out of my price range and it turned out I was right. I was ready to leave, but right then the Sales Manager Mark Borsack stepped in and said he was positive he could get me into a new 2015 Ford Fusion (non-hybrid of course which was my second choice) under the terms I had set. I went in there and told them I could give $1000 down tops and refuse to pay any more than what I was paying for my current vehicle. I was there for about 4 hours, Josh and the team had kept my mother, children and I entertained. The finance team over the phone was attempting to ask for more money at $600 a month! I wasn't having that and neither was Mark. He worked his way up to the top and the 4 hours there was so worth it! I walked out with a WAY better deal than I thought I would have received. They got my payments to be close to what I was currently paying which was under $500 with an extended warranty and other little bonuses, took me away from Capital One and brought me back to Ford Auto Finance, FINALLY, they even shorten my payoff term! That I wasn't expecting, only because my credit is not the best. It is average, but it took a lot to get my credit to average and Mark Borsack saw that. The whole Raceway Ford team really did make me feel like family and in the end I was very happy! The do work for you and not you for them! I really did feel like family. read more

I wanted to thank Raceway Ford for the stress free experience we purchased a Ford Fusion SE 2012 today for our Son I will post a pic. Never in all our years of purchasing vehicles have we had an experience like today's it was easy going an flexible my husband an I were talking about our visit that it was so stress free an not once did we ever feel pressured into a decision. We will definitely recommend Raceway Ford to our friends an family. We give them two up thanks again read more

Raceway Ford - Our Son an his new wheels Thanks for a stress free visit - Car Dealers Near Me - Riverside, California

These guys have been very helpful. I have brought my vehicles here for work and they have been honest and fair. Mike and Austin at Quick Lane have been easy to work with and honest. They've also had great prices and even helped file the rebate for me. I recommend the dealership and the service departments. read more

I have been to the dealership service department a few times for my tires, one in particular, and they always got me back on the road in a timely fashion. This time, however, they went above and beyond and replaced things for me and took great care of me. When it wasn't ready in time for a Dr appt they gave me a rental so I could get there on time. I have Nothing but great things to say about Raceway Ford and all its departments, including Quick lane. I love this Dealership so much that I took my mother in to buy her first car in more than 40 years and she loves it also. Thanks Edwin, Mark, Lizzy, and Mike @ Quick Lanes for putting up with me. read more

Just bought a brand new Ford Focus 2016 from here. I was dreading going to the dealership because I knew I was going to be there most of the day, which I was but Rick, Mark, and Brian made it a pretty fun and exciting day for me. I went in expecting to get a used car but they were able to get me into a brand new car at a really low interest rate and really low monthly payments. I felt comfortable the entire time and not like I was being pushed into anything. This was my first purchase without my dad being there and the guys took really good care of me. Mark the Sales manager really hassled the bank and surprised me when he told me what my monthly payment would be. I definitely recommend Raceway Ford, ask for Rick Auzanne. read more

Took my car here for ONLY an oil change. They had "fixed" the recalled door handle on my car during that time without telling me. I was okay with it because I thought they were doing me a favor. I had to drive to texas from California. When I drove back home with my dog in the back seat, the door flew open in the highway and my dog almost fell out, she got scared and jumped in the front seat on my lap and we almost crashed. I finally was safe with my dog in the middle of nowhere at a rest area. My dog was too scared to get into the car. The door that this place "fixed" wouldn't close due to the handle wouldn't shut. By this time I'm sure anyone would have a high heart rate and low patience. I tried to call the front desk and the lady was scared for me which I appreciated her for that. The financially guy in that department couldn't care what happened. I told him I could've died with my dog and he stated "I don't care." Not sure if it was the heat of the moment, but that was unacceptable to me. I was left out there by myself with no help. He wanted to tow my car and leave me there basically....like I said in the middle of nowhere...real helpful Ford! Being alone with a scared dog and all of my stuff in the middle of nowhere at a rest area with a phone that was low battery and barely any service connection just sounds like a bad movie waiting to be made... the guy ends up hanging up on me with no regards to my safety. I took my shoe laces out of all of my shoes and tied my back doors together. I couldn't lock my car so I had to drive straight home with hundreds of miles left to go. I went back to texas and went to this other Ford place with not a good feeling of hope that my door will be fixed. The people at Northside Ford were nice and upset with the way this place took 'care' of me. I'm glad my dog and I did not die on the highway and I'm blessed we made it back home, but with NO HELP from Ford. I can only be happy with Northside Ford here in Texas, but I will never ever get a Ford again or tell someone they should get a Ford. True event. No lies. Go somewhere else please to ensure you're getting what you pay for. read more

This dealership helped me out so much! My front bumper to my truck got really messed up and they fixed it and made it look brand new in a matter of 24 hours! They have really good service and really nice people here!!! read more

Raceway Ford is awesome! Great deals and service and pricing beat out 2 other dealers! I highly recommend this dealership for the best pricing! read more

This review is for the service department. Over the past couple of years we have brought our work trucks here for service and each time they can never diagnose the problem, they tell us they will call us with a status they never call so we have to call them. Then we are told it will be done by the end of the day and after no call, our trucks end up there for 4-5 days. The final straw was my son took his car in for a noise. Again they told him they would call with an update. 4 days later they never heard the sound and were unable to diagnose the problem and we had to pay $125 for the "diagnostic"! The kicker is the second my son backed up in the parking lot at Raceway the sound was so loud and obvious so my son went back so they could hear it and they told him that they were too busy to help him! Terrible service and terrible customer service!! read more

We went looking for a car and Sanji helped us. He was so sweet, caring and listened to what we wanted in a car. He picked us up in the golf cart and drove us around to every vehicle we wanted to see, (it was hot outside!) on our test drives he was very informative but not pushy. We left not buying a car yet, wanted to sleep on it, and he gave us his card but didn't seem angry or pushy. Prices were pretty reasonable too! read more

We recently bought a car here, all the staff members were involved and made a quick and easy transition. Definitely beat our all their competition and no bs. Would highly recommend to anyone great experience thanks team for all your help and helping find our family a great car will definitely come back and refer to anyone. read more