I ordered a brake kit from them and they apparently switched so you have to order through amazon. I was directed to amazon to buy the kit. They came in and on to the install. Car was up on the rack and new rotors on, but apparently they sent 2 left rotors in the kit instead of a left and right. I called to get it resolved but they said it was amazons fault and they could not help. Amazon said the kit is pre sent out to them from R1 and they could not do anything unless I took the whole kit off and sent them the whole kit back. So now I'm out a car for another week or so and the customer service of R1 has been completely unacceptable. All I was asking was for a right rotor send and I would send the second left rotor back, but they were unwilling to help. I will not recommend buying from them because if you do and its not perfect you will be out of luck getting the problem rectified. read more

I came here for the first time and I was impressed .. Ralph and Tec helped me out ! I bought new Rotors and Brakes for my BMW and I am happy ! read more

R1 Concepts - My new rotors and brakes - Auto Parts & Supplies Near Me - Carson, California

I entered the facility to pick up brakes and rotors for my car. The place is super cool and the staff was very nice and helpful. The brakes and rotors that I later installed felt amazing and I know they're going to last a very long time too. R1 makes quality stuff. read more

No warranty on these brakes. My Lexus kit is pulsating in less 1 year. I contacted them and was told there is no warranty except if they were warped when you get them. read more

Came here today for the Kuya Model Expo 2 this is located in an industrial area so not much parking people were parking in other business lots that were available or street parking. Thank you R1 for hosting this event it was a great turn out. read more

R1 Concepts - Auto Parts & Supplies Near Me - Carson, California

I am quite happy to say that James with R1 Concepts worked really, really hard to resolve some issues I had with one caliper. They have rebuilt it and I'm a happy customer. Good on R1 Concepts for standing behind their product. I will buy from them again. read more

Bad Customer Service! Beware if you order online you need to be a mechanic, website misleading on parts to order, Received wrong parts as ordered per Website as accurate as website would let you on drop down menu, called in to get a shipping label to send wrong parts delivered as been the right parts Rude customer Service! R1 will not provide you a shipping label on the wrong parts their website specified as being the brake rotors needed for my application!! Extra cost; from mechanic shop taking vehicle apart and installing the wrong part, also cost on shipping back the wrong product sent out.. I don't recommend this Company or ordering from them, or get stuck with the extra charges!!! read more

Update review from 7 months ago the brake pads and rotors still squeak and at high speed on the freeway the car jerks hard had to change brake pads even though the r1 pads have still lots of life yet . And the rotors still make noise. read more

R1 is my new line for my vehicles. Quality is great, upgraded my RAM 1500, and was very pleased. The Beast stops on a dime, even when towing. I slowly changed out all my other cars. Price is great for the value. A pleasure to do business with this company. read more

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Terrible products. Terrible customer service. Doesn't honor 1yr warranty. Loud screeching noise when braking. Took my car to several mechanics to ensure it was not my car that was the issue. Overall, spent more than just going OEM. Truly regret giving them my business. I will never purchase from them again, nor recommend anyone to use their products. read more

After waiting countless months and years for my rotors to wear out, it was finally time where I could find a reasonable excuse to stop by R1 and get on the performance braking game. It's crazy to see how much they've grown over the last few years and I feel like there are cars with R1 logos on them everywhere in SoCal so it's cool to finally be part of the experience. I thought about placing an order online but opted out to contact them via phone. I was immediately transferred to James (sales team) and placed my order for four new Drilled/Slotted Eline rotors for my 2009 Civic SI. The order and payment was all done in no longer than 15 minutes and to my pleasant surprise I was told that they had my parts in stock and that I could pick them up the following day. Went into their office/factory the next day and picked up my order and that's all said and done! They also threw in some sick R1 concepts gear along with my purchase. Who doesn't appreciate free things? Quality service. Friendly staff. Great parts. Highly noticeable increase in performance, quality, and looks. Discounts left and right. Can't wait to see what they've got coming out next! read more

R1 Concepts - Close up of my E-line Drilled&Slotted Rotors - Auto Parts & Supplies Near Me - Carson, California

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Replaced the rear pads on my Z 6 months ago. Yesterday started hearing what sounded like metal contact and felt vibration when coming to a full stop. Figured "oh something must be stuck in my pad/rotor, better check it out" NOPE the rear passenger pads were just completely gone and had disintegrated. I replaced both sides and found what the defective side should have looked like. Heres the proof read more

R1 Concepts - Defective/extreme wear after 6 months. Pad is completely gone on one pad and almost gone on the other for passenger side. - Auto Parts & Supplies Near Me - Carson, California

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Worse service ever.. bought $600 worth of brakes and rotors .. brakes dust up within a hour really bad called customer service and they said they couldn't do anything about it waste of money waste of product.. worse service way to lose a good customer read more

First time here and they offered me a good discount on rotors and brake pads for my Infiniti G37S. Sales person at the front desk is very helpful and made sure I was getting the right parts for a good price! It wont be my last time coming here read more

Bought some a set of rotor pads eLine OE Replacement and they got rusty in the center hub within the next day. Other basic rotors don't go bad within 1-2 days. This is supposed to happen within months or years. I've bought drilled and slotted and brake pads before. They don't want to exchange or do anything to provide loyal customer service. read more

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Bought a front pad/rotor/hardware kit for a 2018 Nissan Altima. Hardware did not fit - tried to bend/cut it to fit, but after a few days it began rubbing. Contacted R1 and asked for a new and correct set of hardware. They refused to do so without the part numbers off of the boxes containing the hardware, which were thrown away after the job was finished (wrong hardware added two hours to the job, and now it has to be re-done again). You would think that for the price they charge (they are higher than most other vendors) they would back their products, particularly a simple brake hardware (not rotors or pads) issue. Will NEVER purchase from R1 again - avoid them at all costs. read more

An over due review for these guys. Want to give big thanks to R1 Concepts in Cerrits and an even bigger thanks to the sales associate James T.. He helped me with my purchase for a set of eLine drilled slotted rotors for my 2014 Nissan 370z with sports package. Purchased them over the phone on a Thursday afternoon and received them at my door early next day! This place is awesome and super friendly as well as helpful. They have definitely earned my business especially since they are local. Will define coming back for when I need rotors or pads for either my 360z or Tacoma. Great Customer Service at its Finest! read more

R1 Concepts - Auto Parts & Supplies Near Me - Carson, California

A few months back an acquaintance (someone who works at a local brake shop) recommended that I take a look at R1 Concepts online. That night I looked at the sight. I had a question so I reached out to R1 and was responded to by James T at R1. James answered my questions and was clearly knowledgeable and very helpful. I place an order and about a week and a half later received my new Carbon Geomet Slotted and Drilled Rotors and Ceramic pads. I had been looking at a set of StopTechs. I had read the R1 reviews and with James' help, I was confident in my purchase. I have accumulated about 2000 miles or so on the brakes and could not be more impressed with them. No fade, smooth and the initial bite is outstanding. My son had purchased a similar looking set of rotors and pads via Ebay about a year ago, but they turned out to be terrible. I let him drive my car and he immediately asked me to order a set for him. (He paid, of course.). I reached out to James T, who by the way had provided far more after the sale follow up than any other 'online' or phone sale that I have ever experienced. He truly wanted to be sure that I was happy. So after a little back and forth via email James and I figured out what would be best for this sale and I placed the order. Those are now on the way. I want to make sure that anyone that reads this knows that 1. The product is superior and the value at the price point is extraordinary. 2. The process of placing the order and the help in getting the right thing for you Is easy and .....3. The service from R1 and James T is OUTSTANDING. R1, give this man a raise. I will tell anyone and everyone that I encounter to reach out to R1 and buy from James. You have earned a loyal customer and a spokesman for your company. Gregg Irving. read more

Terrible customer service And bad parts. Have warped rotor with pictures that they won't refund.

It's been a week since I purchased my set of rotors and brake pads and my car feel smooth when I brake!! im very satisfied with R1 ! Also I have to mention that they have great customer service Lily helped me and didn't hesitate to take my product all the way to my car she had a very energetic vibe and she was also very quick. Love the product and love the fast and friendly service. read more

Came in to pick up my brake rotors that I ordered from their website. The salesperson that helped me out was very helpful and answered any questions I had about the product. While waiting, any worker that was walking by would ask if I've been helped yet. After they brought out my order they even helped bring the products out to the car. Overall my experience with this company was great and I would recommend to anyone looking to purchase rotors/brake pads. Their customer service is welcoming, friendly, and they have the answers to any questions. read more

Pretty terrible brakes. I even got the "Carbon Geomet" series that are supposed to be better than OEM and great for spirited driving... well, they weren't, they weren't even safe to put on the car. They actually worried me and so I replaced them. The second pair of rotors were EVEN WORSE. Within 30 days they were already shaking like crazy! DON'T BUY from R1 Concepts! read more

Customer service for this company is the WORST I've ever experienced with any company. We tried to save some money and we are now out 200+ dollars because of it. I have called and sat on hold with them for hours at this point with no resolution. They are so sketchy and change their story every time you call. They constantly talk over you and don't let you get one word out. Absolutely will NEVER return or refer them to anyone ever again. Do yourself a favor and spend your money elsewhere. read more

Picked up a 2L of ate type 200 brake fluid and the customer service are great, fast, friendly and reliable. 2nd time coming in here and the experience is always good. read more

I've been a customer for about 5 years I always buy their drilled and slotted rotors with ceramic pads and am always satisfied. So far they're on my Integra, Type S, and 3 series. Customer service is helpful and consistent. Their new location is clean, organized, and not too far from the past location. Come check them out! read more

I could not be more impressed with their product and their Customer Service! Products are absolutely beautiful and their calipers are works of art! I had a part problem with a rotor and Sebastian took great care of me and the problem......Absolutely recommend R 1! Thank you....... read more

This company has great customer service and is on top of everything and Very helpful figuring out which product would fit my needs. I've heard many great things about their products and can't wait to install everything. read more

Awesome people! Peace was very helpful! Can't wait to get my R1 Concepts Forged Series BBKs for my SQ5! read more

R1 Concepts - Auto Parts & Supplies Near Me - Carson, California

I needed some new rotors and Jack helped me out! Amazing service and quality. Would 100% recommend for anyone looking to get brakes.

Just bought their E-line drilled and slotted for my fox,can't beat 30% off for that!cant wait for them to arrrive,hope they throw in a sticker n license plate frame as a gift lol read more

I ordered a set of carbon rotors, ordered them on Dec. 10th, and received them on Dec. 22nd. They were the wrong ones, not to mention there was metal shaving all over the rotor; no problem blew them off with an air gun. Called customer service, and they were nice and said they would ship out the correct ones in 24-48 hrs. I called 48 hrs to get tracking info, and CS told me they had to get the other rotors back before they would send out new ones. I didn't feel like waiting another 2-3 weeks to get rotors, and CS didn't care to just send the correct rotors even though it was their mistake and didn't seem to care. This was a testament to their quality and Customer service. read more

I can find the right brakes for my Audi A4 2011 and did some research and found R!1Concepts. I ordered a set of rotors and I'm doing review after 4 months of having them and the reason why I have to switch in the first place was because of brake pads I was getting from AutoZone just kept on this weren't meant for this car and I was hearing grinding and squeaking noises so so far so good I haven't had any complaints they look cool or drilled and slotted and I was able to actually go since I live in SoCal and pick them up at their warehouse read more

Worst Customer Service. Sent the wrong parts twice. Wasted my time and money. I am still waiting for an explanation but to no avail. I requested for a return and prompt refund. read more

Ordered and paid for two sets of rotors on Sat, 9/11; one shipped from Amazon and one from R1. The order from Amazon arrived Monday, 9/13, without issue. R1 called me on Wednesday, 9/15, to tell me they're out of stock on my other rotors. They offered to upgrade both and have rotors to me by 9/18. As of 9/18, I have no rotors. They took my Amazon rotors and provided none back. Disgusting. read more

Came in for a quote and was greeted right away, a lady called Kevin C. the sales rep and the experience with him was great. Gave me good recommendations for my wife's 2007 Honda Pilot. Highly recommend this place It's not just for performance vehicles. A+++++++ read more

Ordered parts for my Rs7, audi shop verified their parts do not fit this car, contacted R1 concepts they then try to say you ordered the wrong parts, and want to charge you for a return shipping label. Save your time and money and go elsewhere, and the customer service is a joke and absolutely no help. read more

R1 has the best Rotors and Break pad in the industry, I showed up with out a order and they where very fast and friendly to help me place , pick and receive my order all in under a hour. read more

sent wrong parts . they make it difficult to do returns. Started return and now waiting for that return shipping label. I told them that I am waiting on the return shipping label. They respond back twice by just returning the email I sent him with no reply attached. So now we play the waiting game while Ioose money. Carefully read all negative feedback because that is pretty true of my experience as well as others read more

I wanted to share my review about this company - couple months ago I purchased brake pads and rotors for my car I usually don't do reviews but I think it's well deserve because after months my brakes are still pretty smooth and I have had no problems with them. I also wanted to add that the customer service was amazing my Boyfriend and I were pleased to meet The young lady there not sure if her name was Lilly -she didn't let us carry our own parts and she seemed like a very joyful person. I recommend this place if you need brake parts and great customer service! read more

Great supporting local shops Atmosphere: I've only shopped online, but there's usually discounts and the prices are great. I never knew they had an office, so I might have to stop by. Product: The products speaks for themselves, they have low price products to high end products. You get what you pay for. In my case I got the slotted and drilled not too shabby. Looks better then stock too! Highly recommended over stock. Service: Awesome service, no complaints and live chat is always provided. Tip: New Sign Ups get 10% or look for promotions on Holidays. They are usually good with these types of things. read more