We are so glad we found this plumbing company. We wanted someone local that's knowledgeable, responsive, and has good customer service. REI Plumbing completely met these and exceeded our expectations! They answered our initial call promptly and came out the same day. They performed our tankless water heater maintenance and found some serious concerns from the install and quickly repaired those along with a few other items. Prices were incredibly fair and upfront. We will be using them for all our plumbing needs in the future. read more

Don't use this outfit. They'll give you a "fixed" price before even knowing what the problem is! It took them literally 15 minutes to unplug the kitchen drain and they charged $275! Unbelievable! read more

REI is a one man show that fast talkes the unknowing..RUN !! Horrible workmanship !!!!! Can't believe this guy calls himself a plumber. Roland takes full advantage of an unknowing woman who calls to have a leak fixed. View these pics and invoice and see for yourself that this is subpar plumbing work. BEWARE!!!! Has no clue what he is doing... when I told him that the faucet line should be straight down, unable to be stepped on. Roland replied with. " just don't stand on it" NEVER USE THIS GUY !!!! below is proof in these pictures I had him come back and fix the 2 pipe monstrosity (see pics) and then he called the exposed pvc, acceptable. And just don't step on it he said???? What the hell ??? For $1900 ? read more

See all

We discovered a dripping/leaking water heater today. Using Angie's List I requested a quote from R.E.I. Plumbing and 4 others for an emergency water heater evaluation. Roland called me back in less than two minutes and had someone at our house 30 minutes later. None of the other plumbers even called me back. They stayed late on a Friday to change out our water heater and make sure we had hot water before we went to bed. Price was more than reasonable and there was no 'emergency' or special charge for working late on a Friday night. R.E.I. and Roland will have my business from here on out. I highly recommend them. read more

Roland was quick to respond late on a Saturday night, came out an hour later, very professional, fixed the issue. I'd recommend REI.

Very prompt, professional, and courteous. Great communication with the customer. Maybe a bit on the pricey side, but that may also be related to the type of equipment we have. Highly recommended. We will definitely be using them for our regular maintenance and if we have the need for repairs. read more

Responsive, on time, knowledgeable... REI Plumbing repaired a defective bath tub faucet today. I called around 8am, and the job was completed by 10:15am. The plumber knew exactly what to do and executed the work efficiently. read more

We had a Navian Tankless water heater leak during snowstorm and freeze. Roland came to check and ordered the part as it is in the warranty. He said that there will be a small fee to fix it, he came back to fix and said the small fee is $500. I asked him to charge $400, he threatened to take the part with him and will be back after a month to fix it for $400. He is very RUDE and UNPROFESSIONAL. When I agreed to pay what he asked then he fixed the part and again there was another problem which he charged another $607. Till this point I have paid him $290(to find the problem) + $1007.65 (repair) = 1306.65 He replaced the parts and left even without checking if the hot water is coming or not. Again in the evening we have to call him and tell him that the hot water is not coming. He came and checked to identify another problem - there is a water back-feed from the manafold distribution panel into the water heater. He said the manafold block needs to be replaced. He needs $775 deposit to order the manafold as it is make to order and it will take 2-3 weeks for it to be delivered. Total cost including labor to replace is $2000. HE LIED to my face - There is no shortage of manfold blocks they are freely available in Houston everywhere. I called the manafold manufacturer and they have provided the distributers in Houston area and I have contacted them there are 25 units available among different distributors. The manafold manufactured suggested me to buy it with a distributer and file a warranty claim for them to review as it is only 4 years old. I bought the manafold block for $350 with the distributer and to file the warranty claim (instead of $775 what Roland was asking). Plenty available on Amazon for $300. I was able to replace manafold block by myself and it took just an hour. PLEASE AVIOD THIS ONE MAN COMAPNY! HE IS EXPLOITING PEOPLE BY TAKING ADVANTAGE OF THEIR SITUATION!! read more

Roland was very determined in replacing our water heater. He came to the rescue on short notice at night and did not rest until our hot water was back to functioning 100%, even if he had to haul a 100lb unit up two flights of stairs. This service was professional and punctual. Highly recommend. read more

This guy, Roland, who sold us and installed a tankless water heater for cash (supposedly at a discount for cash) came back to our house because the heater was not working. After over 10 minutes of examining the heater he quoted $225+tax to fix it, which we reluctantly agreed. After 10 more minutes of work I was presented an invoice on his phone where nothing was readable. I paid and signed the credit card. I found out he has charged more than he quoted. When I called to see why, he said your unit is different from what I quoted. This is definition of absolute fraud because he had examined the unit and the unit is what he sold us. This guy is a crook, if you ask me. There are better people to deal with. read more

Roland did a great job. He as on time, professional and courteous.

We got backflow flooded during hurricane Harvey, shower drain let a foot of water into our home. REI Plumbing (Roland) offered to install a sewer backflow valve for over $3500. I politely declined. He then offered it for $2900. I again politely declined. I then dug the shallow hole myself and had a local plumber install a backflow valve for only $299. Price gouging, especially during a crisis, reaps reviews like this Roland. read more

We had a cracked toilet and needed to replace I i with a new one. Called this company this morning for an appt and had a plumber here several hours later. Less than 30 mins for the new installation. Would use again. read more

I was charged $680.00 for a 2hr repair requiring 1 man w/truck on a weekday at 2pm. with $20.00 worth of material. You decide if you want to pay $300.00 an hour for a simple repair. read more

REI called a few minutes after I sent out a search on Angie's List. An appointment was set up for later in the day. Roland showed up right on time, assessed the problem, informed me what it was and how much it would cost to repair. The price was reasonable and the parts were available. Since I agreed to have the work done, there was no service charge My tankless hot water heater was up and running within half an hour. I couldn't have asked for asked for more prompt or professional service. Would definitely use this plumber again. read more

If I could give this company a lower rating, I would. I would never recommend him or do business with him again. I can't explain how violated I felt after doing business with him. He told me a job would cost thousands of dollars to fix and then it only took a couple of hours to do the work. Did he align the bill with the work.... No. He charged thousands of dollars for just a few hours of work. My experience with the company and the technician was terrible. Maybe the worst interaction that I have ever had with a contractor. Take my advice. Look elsewhere for quality work and ethical people. read more

Don't hire Roland. He came out to repair a leak in a bathroom. After several tries to find the leak(one try damaged a shower head and the pipe feeding it), I asked if it could be caulking around the soap dish. His reply was "no." Then he proceeded to cut a large hole in the sheetrock backing to the shower/tub area which was located in the garage. Nothing appeared to be leaking there but water was still evident when running the shower. He went back in the bathroom and said it had to be the soap dish. After putting silicon around the soap dish, leak stopped. He provided a bill for repairs and replacement of one toilet flapper, $300+ dollars. It took over an hour for me to clean up in the garage, remove the blue tape he left around the shower delivery pipe, and clean the tub area left in a mess. Previous repairmen used left the repair area, minimally, as clean as it was on arrival. The leak is fixed with an effort of about 15 minutes, but I have a several hundred dollar repair needed to replace the sheetrock damage. I'm not a pleased customer and will not use this company again. read more

R.E.I. Plumbing uses poor business practices. I am very disappointed. During Harvey, he supposedly unclogged my AC drain due to an active leak. He charged $129 for inspection and then $375 for the unclogging of the drain. Also, he would only accept cash payment. Red flag. Now, a mere 3 months later, that same drain is clogged and backed up. A different plumbing service said it wasn't done right to begin with and urged me to call Roland. All Roland would offer was to come back out for another $375. (Even though he admitted that it shouldn't be plugged up again). Roland says his work is only guaranteed for 30 days. I will never recommend him and I will try to warn as many people as I can. STAY AWAY!!! read more