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    R and R Climate Control

    3.7 (12 reviews)
    Closed 8:00 am - 5:00 pm

    Services - R and R Climate Control

    HVAC installation or replacement

    HVAC system repair

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    Air Man Heating Cooling & Plumbing

    Air Man Heating Cooling & Plumbing

    (16 reviews)

    I live in Marengo, and I would recommend these guys any day of the week! I called their office on a…read moreFriday evening and Mark, the owner, picked up on his cell. He was able to help troubleshoot an issue with me, and it turned out that I needed a new hot water heater. Communication was great throughout the process. Steve was who I met at my house (technician or foreman, not sure) - he was also super kind and helpful. If I ever have any other issues in my house, I'll be sure to call Mark.

    Completely lazy customer service, with mixed/improper expectations. Called for 3 days, each day…read moretold would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization. On the 4th day (today) , was told someone came out the prior evening but no one was home. I was home all day/evening and was awaiting the pre-call that I was told repeatedly that I'd receive, so I wasn't sitting by my door waiting for someone to knock. When I explained I got no call, they read back the phone number they had, which I had repeated every time I called, and the last 4 digits were swapped. The rep just said, "Oops, that's the problem then." Yeah, no one read call my number to confirm and recommended they start doing that after the rep gave another excuse of "receiving so many calls to their office." When I asked to get priorized today as my young child would be coming over for the weekend today and was told they could "try, but..." and when I explained this has become ridiculous they defaulted back to saying "no one was home last time we tried" and I referred back to THEIR expectations set that they would call when ON THEIR WAY, then why still show up when no one answered because they called the wrong number? The rep got incredibly irate and aggressive and I asked if I should call another company since they can't seem to keep up/adhere to expectations, to which she yelled "yes, I think you should" be hung up. I know this is the hot season and it's busy, so give proper expectations, confirm you have correct contact information, keep your customers updated and for God's sake, take accountability and hold your temper... Unprofessional, unreliable, incredibly unpleasant company to interact with.

    Hampshire Heating & Cooling, Inc. - Quality Work Backed By Integrity

    Hampshire Heating & Cooling, Inc.

    (11 reviews)

    I used them with good results in the past (5 stars) but they appear to have been bought out by…read moreanother company that is trying to live off their reputation. I had a request from them to do an annual checkup. Since I knew them I scheduled this service. Turns out it was actually another company that was using their name. Another big company that is all about upselling and NOT local. I will avoid in the future.

    Fast HONEST service!…read more Our furnace started making noises as we came out of the -30F Polar Vortex. Since we had a good experience with a humidifier repair a while back, we decided to give Hampshire Heating and Cooling another call. They came out on Monday afternoon, and everything seemed to check out OK. Bob, the tech, said that sometimes these things could be intermittent, but that they would come back if the problem happened again. Today the furnace was making the noise again. I made a quick video and sent it to them. When my wife came home at about 3PM, the furnace was making a loud buzzing sound, but was not putting out any heat. I called Hampshire Heating again, and they had Bob call me back to say he'd be out around 5:30. Bob found the problem quickly; we needed a new blower motor. Fortunately he came prepared with the proper part. He finished the repair, and was able to get us up and running quickly. Since he'd been out the day before, there was no additional trip charge. The cost of the blower motor was actually a bit less than we expected. We are very pleased that they could come out quickly, and get the unit fixed so we did not have to go a night without heat. We will definitely use them for our future HVAC needs.

    R and R Climate Control - hvac - Updated May 2026

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