This is one of those rare reviews that is split into two. To start off with, this is NOT about the technicians. This is about the sales people, specifically about one. I've used Combined before and I have to say the techs that came out were spot on, professional and courteous. This is about the behavior or lack thereof of customer service of a certain salesman. I called three weeks before to schedule an appointment, this was on a Friday (May 9, 2025). The receptionist took me number and said the salesman is out but would call back ASAP and even on a Saturday if he could. I thought wow, that's service. Boy was I wrong. Three weeks went by without a telephone call from a salesperson. During the fourth week, from that Friday on Wednesday ( May 28, 2025) of the fourth week, I called Combined again and she transferred me to the salesman who happened to be in. I asked him why he didn't call back and his response was " I have your info right here, I meant to call Back" that was a red flag but I decided to ignore his comment. We set up his visit for that Friday ( May 30, 2025) two days from Wednesday's call, for 3 O'Clock. Come Friday 3 O'clock, no show. 3:30, 3:45 no show, no call. I call Combined to find out what happened and they transfer me to the sales desk. His buddy picks up the phone and tells me that my salesman is in but in the toilet so he put me on hold. This "sales guy" answers the phone while in the background I hear him buckling his belt, WTF I'm thinking to myself? I ask him why he wasn't here for the appointment and he says that he was coming after 3. What? I ask him what does that mean after 3? Could he give me a time estimate and he raised his voice and said " I said after 3" I was stunned, I took time off, had a medical emergency with my dog, and this fool's response was after 3 while buckling his pants. I got agitated and wanted a normal response of an actual time and he responded "you are getting off on the wrong foot with me" ,I'm thinking to myself, who does this guy think he is, I',m the customer and he's talking to me like I was a child? He's representing a company, talking and raising his voice to a customer and not even allowing me to say anything constantly interrupting me and trying to talk over me. Before I could ask for another salesperson he said something nasty and rude and slammed the phone down on me. I was shocked!! I guess I interrupted his day and he didn't need my business nor my subdivision's, my recommendation to the HOA board and to my neighbors is ZERO. I guess the company has no controls as it shamelessly allows their representatives/salespeople to abuse and talk back to customers. I recommend the company hire some professional real salespeople that know how to talk to customers without insulting them. In the mean time I guess they really don't care about making money they must have too much of it. read more