they are the BEST!! they came out on a Sunday for me and we're reasonable and very nice. Got my…read morefurnace working in less than an hour, and I found them very responsible. I would not hesitate to recommend them to anyone!

We are so pleased with the service that Always Air provides. They are professional, efficient and…read moreon time. Last but not least the customer service was great!

Just wanted to thank Air Tech for doing a great job on our AC. Not only did they fix the compressor…read morefan they fine tuned everything like the blower fan. Now when I'm alone in the kitchen I can hear the air flowing through the register. Never noticed that before. Our AC is working better than ever. Thanks to the owner Bob Tasovac! In addition I called on a Saturday morning during 90 degree weather and he was out by Noon!

Great services provided by Air Tech. They have been my Heating an Air Conditioning Company for…read morewell over 15 years. Bob the owner is very knowledgeable and thorough. Kyle and Dan are very kind, patient with me and always provides service with a smile. Last year during the cold snap and snow, Bob and Kyle were ready in an instant to provide service to my no heat situation. Their ac service is spectacular as well. Air Tech in Cary provides superior service. I will not use another company because they are number one in my book!!!

This is an excellent company to work with. They are kind and knowledgeable, honest and fair. We…read morehave used them for 2 system installs, as well as maintenance, and have always been really happy with their work. They are timely and neat, and just such nice people. I highly recommend them!

I had Vince do a 25K full heating install in a 4 unit property I have. The job required putting in…read morea new heating system that would adequately heat each unit. Vince told me base board heating with a large boiler in the basement was the way to go. The house is old and required a lot of tricky ingenuity from vince which he seemed to manage no problem. It was fully rented throughout the entire process and he did a pretty good job coordinating with tenants of his planned work schedule, with a few minor hick-ups. Overall, he did a great job, and everything is exactly as he said it would be. My only complaints would be the typical complaints with contractors: The project took almost 10 months to complete from first phone call to finish, and there were times where it was very difficult to get a hold of Vince either by phone call or email, going weeks without hearing any response. But I agree with others, he knows his stuff, he does a good job. I don't know where his pricing stands because I don't have anything to compare this type of job to, but he quoted me 23k and it ended up being 25, which I think is an acceptable margin, after all, it was a huge project. He seems like a very fair guy. 5 stars if not for the communication problems.

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Had them come look at an Samsung induction that suddenly stopped working. The error code indicated…read morethat there was something wrong with the control board. No issues with the technician would did spend a bit of time taking the oven apart. He tested the control board and said it was the issue, collected my service fee, then an hour later sent an estimate for more than the price I paid for the oven two years ago. I can look at the part online and they are wanting to charge double, plus $500 for roughly the same labor that they just spent doing for a $65 service fee. So while they were quick to respond and nice enough... I'm still up a creek with less money and more wasted time.

I have been using Rick and Brian since moving to the area 4 years ago. They are always so…read morefriendly, kind, and helpful. I first needed a new AC on my 21 year old unit and then I have them come out for yearly maintenance. They are very reasonable with the charges and do such a good job. I cannot say enough. I would and do highly recommend them every time I get the chance. It is such a pleasure working with nice guys.

STAY AWAY.Charged $506.00 for one man 45 minutes to repair dripping pipe.Then Rick comes and makes…read moreout large bill.Im quadrapalegic and my room is right across from basement stairs but he wouldnt explain the charges to me.He took advantage of my 90% blind wife to write check.Bill says for parts $198 for air vent and$50 for 12" pipe to stop leak.Then charged 2 hours labor for 2 men when 1 man did complete job in 45 minutes.I looked up exact air vent from supply house for only $16 and he charged $198 for the part.This part just unscrews and screw new on in,maybe 1 minute.This is elder abuse.Rick wont answer calls or reply to messages.I do have photos to back up my complaint about this thief.Charges for labor and service call were outrageous.Very evil man.Stay away,do not trust this company.

The most honest HVAC contractor I've ever worked with. He's highly knowledgeable and extremely…read morefair. We've taken to calling him "Good Steve" after prior experience with "Bad Steve". He takes a personal touch as well with a handwritten Christmas card every year!

Kal heating & cooling quoted me a price for repairing my furnace. The quote was$900 higher than…read moreanother company. Steve(owner) quote included parts and labor that were not needed. He is not honest or trustworthy. I would never call him again.

Fast, communicative, thorough, and honest, all for a great value. Angel arrived as scheduled,…read morediagnosed the exact problem, gave the timeline for repair, and everything was done as promised. Part was replaced and heat was back on in no time. Trust the Yelp certification, Cook's will be our go-to for our HVAC needs.

Right before our last heat wave our AC went out. The owner came out that light to take a look and…read morequote us. The next day the tram came out to install a new AC and we haven't had any issues since. Don and Brian were both very knowledgeable, friendly, professional, and quick. The quality of work is worth the money; great value.

I truly can't say enough great things about this company! They are incredibly responsive, easy to…read moreschedule with, and their pricing is very competitive. The owners are absolutely wonderful and genuinely care about their customers. They were recommended to me when my AC died on the hottest day of the summer, so I cold-called them in a panic. Even though I ultimately needed a full furnace and AC replacement, they temporarily charged my AC for free to get me through the weekend while the new system was ordered. They then overbooked themselves to make sure my installation happened ASAP, which I greatly appreciated. When a small snafu occurred, they handled it immediately and made things righ,t including going above and beyond what I would expect a company to do to make things right. Since then, I've replaced my AC, furnace, and water heater with them, and also had a whole-house humidifier installed. They service my AC and furnace twice a year, and drain my water heater and clean my dryer vents once a year Their Comfort Club membership is absolutely worth the cost for the value and perks alone. Between the outstanding customer service, quick scheduling, responsiveness, and competitive pricing, I would gladly give them more than five stars if I could!

During this current cold snap, our furnace had an issue (and on a Sunday nonetheless). My husband…read moreand I were 1,000 miles from home and needed instant service. I made a call on the road to Com24 and Jay was out within an hour. Fortunately it was a simple fix and it didn't cost an arm and a leg. We couldn't be happier with the service and lack of upselling. We will definitely be using them again. A million thank you's to the team for the incredible help in a pinch!!!

Compass Heating & Air is a top tier contractor that puts focus on quality installation and customer…read morecare. Mike and his team successfully installed a Daikin VRV system in our home literally right before our old unit died. His team of installer/techs not only were cordial but extremely knowledgeable. As a business owner myself I am not shy about the cost of the solution we provide. I am a firm believer of "you get what you pay for". This fit the old mantra to a T! We had quotes ranging from 5k to 17k. No one knew the product as well as Mike and no one offered multiple products like he did. It was either cheap or the extreme. We are very happy with the installation, product, and responsiveness that Compass has provided to us. I can confidently recommend Mike/Compass to anyone looking for a quality product and install. Best part of all. The Daikin unit is so quite that you have to stand next to it to hear it run. It is very impressive and efficient. Compass Heating & Air - 5 Stars all day!!

I can't recommend Compass enough. Especially if you are in the market for a Mini-Split like I was…read more This is a major purchase and must be done right. I discovered Compass through a referral from another HVAC company. Think about that for a minute! Mike and his crew were excellent in every way, every step of the way. Usually after large purchases I tend to second guess if I could have done better or gotten a cheaper price...not this time. Mike's knowledge and expertise is obvious once you meet with him and that's all I needed to know I was in good hands. It was a no pressure sale also. Thanks Compass!