I came here based on the reviews, glad I did…read more My iPad was not charging at all, so I assumed it was time to have the battery replaced. The shop owner told me that he wanted to try charging it for an hour before doing anything unnecessary to my iPad; such as opening it apart. I later received a phone call that my iPad was just fine, it was just an issue with the charger. I was not charged for the diagnostics but I decided to buy the charger and an iPad cover from him, just because he was so kind and honest with me. We need more repair shops like this. Unfortunately most places will just fix things that don't need repair and charge you for it.

One of my lenses were cracked (Samsung)- it did not affect image quality but it bothered me so I…read morehad to get it fixed. I would avoid going to the mall kiosks as they charge whatever they want, tells you it will take x minutes to fix even when it shouldn't take that long and uses off-brand replacement parts. I did a Google search & decided to give this place a call- Vijay ordered the Samsung lens for me and 2 days later, I drove 30 mins. here & got it fixed for a very reasonable price. He was a cool guy- always responsive, friendly and it took him less than 15 minutes to replace the lens. Highly recommend I Fix for all your tech repair needs *call first*. They also sell phones, prepaid plans & accessories.

I came to this T-Mobile location to grab my T-Mobile Tuesday perk, which was a very nice tumbler!…read moreWhen I walked in, every associate was busy helping other customers. However, one associate who was on the phone still took the time to ask if I was there for the special tumbler. When I said yes, another associate came out from the back, greeted me and the other two people waiting, and quickly handed out our perks. It was very quick and friendly service, and the store was clean inside and out! ¡Vine a esta sucursal de T-Mobile para recoger mi beneficio de 'T-Mobile Tuesday', que fue un termo (tumbler) muy bonito! Cuando entré, todos los empleados estaban ocupados ayudando a otros clientes. Sin embargo, un empleado que estaba hablando por teléfono se tomó el tiempo de preguntarme si venía por el termo especial. Cuando le dije que sí, otro empleado salió de la parte de atrás, nos saludó a mí y a las otras dos personas que esperaban, y rápidamente nos entregó nuestros beneficios. ¡Un servicio muy rápido y amable, y la tienda estaba impecable tanto por dentro como por fuera!

Nav is so calm, patient and knowledgeable. Everyone in the store is welcoming and ready to help and…read moreNav stayed with us until all of our needs were completed.

They take care of their customers very well! They go above and beyond. Will only do business with…read morethem. A+++

Great service, professional knowledgeable and affordable! They have a great team. Answered all my…read morequestions and taught me how to do things i wanted to do myself. I highly recommend A&S Wireless

I visited the Jericho Verizon store today and it was a very positive experience. I was serviced by…read moreGregory Kaladjian, who was polite, knowledgeable and patient. He addressed my problems and worked out solutions for me to my satisfaction. I highly recommend Verizon, and particularly Mr. Kaladjian. Richard L. Rosen

Verizon reminded me to drop off a device. I showed up thinking that they would just take the…read moreequipment from me - instead I've been waiting for more than an hour. Their reason for the long wait is that they are under staffed. And this is the only store that takes in dropped off devices. Truly disappointed with their service. Why even sign in when people skip the line and ask for help. Truly disappointed. Dont ever get Verizon and if you do, I would switch. And don't ever come to this location. Such the worst experience.

Sold me a 3rd rate iPhone screen. Brown tinge, not even 1080p (forget the 2796 x 1290 pixels…read moreoriginal), definitely no way close to factory display: Super Retina XDR OLED display factory..... you really don't even get what you pay for here...

I was completely impressed with their level of service and professionalism. I needed a battery…read morereplacement for my iPhone, and was also experiencing difficulties in charging my phone. Arthur could've easily charged me for a new connecter, but he calmly reassured me that all I needed was a cleaning, as dust had accumulated in the charging and speaker openings. While waiting for the work to be done, I was able to relax on a comfortable couch and watch movies on a big screen television. I was also indulged with unlimited gourmet chocolates. To say I was satisfied with the service would be a great understatement. I was 100% pleased with every aspect of my experience, and would recommend them to anyone in need of trustworthy iPhone service or repair.

Beware of this franchise that decides to charge for anything they feel fit…read more My fiancé came to transfer his information from a broken phone to a new phone and these people charged $15 to move information. He didn't even get the phone working and told my fiancé to call boost himself to be able to make phone calls. I decided to call cooperate and they said this is not the usual policy. The girl on the phone asked her supervisor about this and it turns out franchises can charge as they please. I would suggest calling before coming here for anything. They may charge you for a sneeze.

Place is horrible not only do they charge way more then the price they seem to make up their own as…read morethey go along....Went in there to switch to Boost and the guy who was working there seemed less than interested to help me out switching carriers so I left and went to another Boost store where they were fantastic in that store.....

This is the first time I actually went inside a Metro by T-Mobile around this area (Hicksville…read morelocation). I initially went in there for the T-Mobile offer and then I wanted to conduct a little business at least that was the intention . I walk in this guy "Sam" is a guy who is waiting on me. I first asked him about the T-Mobile offer which is for the free apron It also says that you need to be in a "Metro by T-Mobile store and when you click on Save stuff in the app the timer appears because you need to be in the location and they (the employee) give the item to you. First off this man proceeds to be extremely argumentative with me about the offer, then continuously cuts me off while I'm talking, then questions ME while he's practically laughing at me as to the absurdity of why I'm coming in there inquiring about a "free item" that blatantly states on the T-Mobile app I am to go into any Metro T-Mobile location for the item, and the fact that he didn't even know about the offer ( the promotion) is ridiculous in and of itself, but yet try to make it seem as if I was crazy. I found him very disrespectful and rude and I absolutely will not be back there! After that entire exchange I retracted on doing any business with that particular location, but before I left I wanted to inquire about specific cell phones of Interest even though I've already spoken to other metro by T-Mobile locations and they've already given me price quotes Etc. I wanted to compare and see if he quotes me the same price or at least a better value I wasn't sure which is why I inquired . He gives me this "sorry but, not sorry" spiel about his attitude then he pulls up my account and actually tells me a price that is DOUBLE than what I've been told (what I have already done my research on, and spoke with other metro by T-Mobile employees in other locations at least two) i walk out of the establishment and he yells out this SARCASTIC "have a nice day "so not only is he completely disrespectful he's also a shyster, and just a down right condescending A*HOLE! I absolutely do not recommend this place or more to the point this location at the end of the day it's up to you what you want to do this is just my opinion . The Levittown location on Wantagh Ave (I believe ) is a lot better for starters where the employees there actually have respect for their customers and don't have that air of arrogance thinking that they are "better than you" by right because they're a man and you're not!

I 've been using the metro service for about five years. I randomly came to this store to activate…read moremy line on my new phone and add another line. The person there, named Sidh, tried to deceive me and insisted on using the old SIM card. Also, he changed the service fee several times. After a long delay in doing this, he finally sought help from someone else over the phone!!! and recharged me twice for a simple task of activating my new phone.He had no knowledge and consistently lied, only wasting my time and taking additional charges.

They're thinking about putting this place on the market... I hope they don't Sell Mart though…read morebecause with the service and issues here I doubt they could give it away ;) Stopped in here while staying on Long Island a little while back, to see about getting a screen protector, because mine was being shady. Was told that the whole screen needed fixing for about $100. I didn't want that done but he was pretty insistent about it and that just made me not want to buy a screen protector here - so I got one a few days later instead. One star added just for being a family place.

Horrible service! Went today to get a screen protector and case for my daughters iPad and the guy…read moregave me a quote for 70 bucks. I knew it was expensive but still said yes because my daughter was having a hard time using her iPad. As he's about to fix my iPad another customer comes and he asks me can I just show her the iPhone covers on the other side because I will have to clean your iPad and put the cover on which takes time. I said sure np. After five minutes of him showing the other customer (which came after me) iPhone covers, I look over and he's literally doing the same thing for that customer that he was supposed to be doing for my iPad ( putting a screen protector on). Good customer service would be - ok let me handle the previous customer first. I will be right with you. I still waited. After he was finished - he started getting personal calls on his cell which he was busy looking at. I just left. I can't deal with unprofessionalism and stupidity. Please take your business elsewhere to a business that has some common sense and will probably be cheaper. Wasn't fun standing there with my toddler watching this guys stupidity. The best thing - losing a $70 sale didn't even bother him one bit. ‍

This place is absolutely atrocious. I have come years ago once and had a decent experience, so I…read morecame back again to fix 2 ipads. They give you one price, fix the device which takes forever, then increase the price when it's all done. They also force you to use cash or zelle, to evade taxes... which is fraud. Go elsewhere to fix your devices!

I called yesterday to ask about pricing for my shattered iPhone 16 screen. It seemed reasonable so…read moreI brought the phone in today at the scheduled time. I was helped right away and I sat on the couch to wait for it to be repaired. About 5 minutes later the gentleman that was working on it showed me that my screen protector had shattered but the screen itself was perfectly fine. I think we all know how easy it would be for him to not have been forthcoming with that information and I am grateful for his honesty. He replaced the protector for a nominal charge and won a customer for life!

Very rude and unprofessional poor behavior definitely does not belong in this family oriented mall…read more I went there to check out some phone accessories, and the guy couldn't be more rude. He was on his phone on a personal call during my visit there as a customer who was going to make a purchase. I would definitely not recommend this business because the person is anything but professional.

Not to be confused with Seal Express, which got kissed from a rose on the grey apparently…read more Stopped in here while staying on Long Island a little while back, to see about getting a screen protector, because mine was being shady. Was told that the whole screen needed fixing for about $100. I didn't want that done but he was pretty insistent about it and that just made me not want to buy a screen protector here - so I got one a few days later instead. One star added just for being a family place.