GO ANYWHERE BUT HERE! Gary is the worst at customer service, Baj is thouroghly incompetent and Lehar interjects herself and interrupts you at any opportunity. Had to go there THREE TIMES just to pick up new phone and transfer data! First time I was there for 1 HOUR & 45 MINUTES! They messed up the purchase order, they needed to call THEIR tech support 3x, Baj CONSTANTLY was out of his depth asking them what to do next. I had to go to a doctor appointment and they DGAF. I finally left when transfer was 22% done, went to doctor and when got home transfer stopped!! I had to go back there as they were closing and I told Gary he can keep the phone just put it all back ill go somewhere else. He said 1) we're closed, cant do it now 2) it will be a $50 fee! He then offered to try to fix it. He said it stopped transferring because my original phone which he reffered to as a "dinosaur" had less than 20% battery so transfer wouldn't go thru. I countered that battery would have been FINE if they didnt take 95 minutes to transfer! A d if Baj knew it wouldnt work below 20% why didnt he charge it during transfer?! Garys reply? "Were busy". Not my problem. "He's new". Not my problem. "We had problems on our end" Again I said, not my problem!!! The only thing he could fo he said was "I could return tomorrow to finish transfer or to return phone with a $50 fee!!" I was incredulous. I said that's not acceptable and he replied "it's all that can be done right now". I again said that this is not acceptable. He flippantly replied "Well the phone is working". Again I could not believe what I was hearing. "I said I have half a phone, half contacts, half pictures and nothing is going to get my lost time back! What are you going to do about it?". Gary reiterated six times that I could come back tomorrow for either option. I explained that maybe we're having a communication breakdown, I would like to know what he's going to do to address the situation and a dissatisfied customer. He then stated that he would throw in a screen protector or a case for "my troubles". He also said, for what seemed like the dozenth time that I could inform the Verizon corporate office about my experience. I replied that regardless of how it was resolved I planned on doing that anyway! THIS got him REALLY upset (with a look of genuine concern) and he started barking at me that it was my fault for not bringing in a fully charged phone! I responded that "I can't fucking believe what I'm hearing". At this Lehar jumped in for the dozenth time saying "I can't use profanity there. Its a place of business and they're already past closing time and trying to do me a favor". I had had enough. I yelled (apparently profanity not directed at them and raising your voice was their cue to band together and try to get me to leave) at ALL of them that "they are a bunch of clowns and this whole situation rests on their shoulders". Gary, with his still contorted face screamed at me "Sir! There are cameras recording" pointing up to the cameras. I replied "Good! When I go to corporate they can review it!". Sensing I was getting nowhere I took the items and asked them what time they open tomorrow. Gary managed to grunt out "9:30". Baj still hadn't changed his deer in headlights look and refused to make eye contact; Lehar continued closing the score as if this was the most normal situation in the world. I again reiterated that they were a bunch of clowns and I'll be back at 9:30 tomorrow. Addendum: They fired Baj for incompetence and now that's MY PROBLEM per Gary. Apparently my phone was not meant to be free without a line upgrade. In addition barge forgot to take my old device for the trade-in. Now the phone that was supposed to be free is $800!!!! Gary told me there's nothing he can do and I could take it up with corporate because his system won't allow him to do anything. I went to the corporate store and spoke with Charles at the Verizon store on 106/107 in Jericho. Charles told me direct quote, that Gary only said that to me to get me out of the store. Moreover there was nothing that the corporate store could do I would have to call 611 for Verizon assistance. I did call Verizon assistance at 11:03 today. I am currently still on the phone with them at 3:55 this afternoon!!! GO ANY WHERE BUT HERE!!!!!! read more

I have always used R&K in the past at the West Islip and Bohemia location and I try have always helped me with all my Iphone needs,I recently had to get a new phone that I was long overdue for,well the guy could careless about helping me at all!! I am disgusted with this Version location!! I needed my pictures and contacts transferred from one for to the other which is a simple thing!! He told me he can send me down the block and pay $25,ummm no thanks I took it to my usual place for iPhones,I am disappointed and disgusted that he made ZERO ATTEMPT to help me!!! He also asked me where I purchased my phone,my response I bought it from Verizon he treated me poorly after that which is irrelevant I have Verizon and and have had ALL my phones through them,he acted very shady and weird!! SHAME ON YOU VERIZON!!!!! read more

Bought a phone off a friend and couldn't activate over phone. The Verizon agent said I had to go to Verizon store to get a SIM card. I verified I wouldn't be charged. So I went to R&K as I have for over 5 years (and when you guys were in Babylon) for every other phone I have gotten for both myself and my wife. I just added a line too back in July... Well since I didn't buy the phone there, wasn't changing my plan, or anything else they said they had to charge me $10 because they are not a corporate store. I mentioned that I've been coming there for a long time but the guys there didn't care. I won't be back again nor recommending you to anyone else as I always have. Your store was also not busy as it usually is (because of the snow I'd imagine) so it was not like I was wasting anytime from helping another customer. Hope the $10 was worth it. Went to corp store down the road. read more

If you need to return or exchange anything from this store DON'T believe the time line they give you....I purchased a phone which had problems I went back repeatedly and it was the same conversation each time...you have till the 14th to return or exchange...finally I returned all the other items on the 11th (wanting to return the phone as well) he said you have till the 14th and my son was there with me...I gave up and on the 12th I went back...that's when they said Sorry you had till yesterday to bring it back...the salesman who sold me the phone was off...we called Tech support they said it's up to the manager...the manager said it's out of his hands...even Samsung wouldn't do anything...so my advice is don't use Version or Samsung..(( it's a shame I like note 9)). read more

Terrible location. Went in on a Tuesday to order a new phone, they did not have stock. They placed the order and said it would be there by Thursday. Called on Thursday and they said no come back tomorrow. Called on Friday and spoke to a young man who did not seem to know anything about his job. He told me he didn't see my order in the system and has no shipments of the phone coming in. Went in anyway to speak to him in person. He had the phone in his hand and told me he couldn't give me the one from stock and that the phone I ordered wasn't going to be available till the following week. Called Verizon customer service and they located the shipment of my phone and it was there the entire time. Do not recommend this place at all. read more

I always go to this Verizon, mainly because of AJ. He has always gone above and beyond to help us with any issues as well as give us the best deal. If AJ is not there, everyone else is just as helpful. They are very personable and seem to really want to help. Definitely a more friendly helpful vibe than other stores. I would definitely recommend. read more

Always satisfied when I go in for an issue. The staff is great and friendly and always willing to help. I use to sit at verizon for hours and leave unhappy since R&K came around a couple of years ago its never an issue. All the staff is great. I highly recommend this verizon branch. read more

A friend recommended this place because he's friends with someone who works here. It did me no good. Everyone here was smarmy and I'm convinced they gave me an old/refurbished phone for the price of a brand new phone. I don't trust the people who work here. Go somewhere else. read more