Amazing customer service, very vigilant. Not only are they courteous but very diligent to hand you your drink. Worth leaving a tip

I placed three separate orders because of the Paze promotions, and unfortunately, the experience left a really bad impression. The employee became visibly upset and made it seem like we were inconveniencing her simply because we placed separate orders to use the promotions. If the promotion allows separate transactions, I don't understand why customers should be made to feel guilty for using it. The attitude was unnecessary and made the entire experience uncomfortable. We were simply trying to take advantage of a promotion that was being offered--not asking for anything unreasonable or outside of the store's policy. To make matters worse, the boba itself wasn't even that good. For the price, I expected much better quality and flavor. The drinks were underwhelming, and after the way we were treated, I honestly regret spending my money here, especially using my credit. There are plenty of other boba shops where the drinks are better and the customer service is much more welcoming. Promotions are meant to attract customers, not make them feel like a burden for actually using them. Definitely not an experience that makes me want to come back. read more

My husband ordered us drinks and a snack from here, via third party app. The ordering processes was simple. You can choose your sweetness level and ice level as well as the toppings you want. We also decided to order an Oreo puffle waffle. It was delicious. Not overly sweet. And you get the Oreo taste it would be delicious with ice cream! read more

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I love R&B tea, I've been going to different locations throughout SoCal for years now. Discovered this location one morning and was pleasantly surprised by the flavors offered, so I returned with my partner that evening. I ordered the same thing I'd gotten in the morning at a lower sugar level, he ordered the same thing he gets at every other R&B location, 100% sugar. When we tasted them, something felt off. I tasted his, it wasn't sweet. Mine was even sweeter than it had been in the morning, even though I got a lower sugar level. We assumed there was a simple mix up, and returned to have new drinks made. Instead of just remaking the drinks, a particularly rude associate came out to argue that the drinks were prepared correctly. I tried to explain that mine was even sweeter than it was that morning even though I ordered a lower sugar level, but she insisted I was wrong. I'm not a difficult customer by any stretch, but I do know the customer is always right. I'm not sure how she could defend the drinks were made correctly so strongly without tasting them herself. It felt like I was being treated like I wanted a free drink, as though I don't come to R&B all the time. Of the hundreds of drinks I've purchased at other locations, I've never even had an issue with an order before this. The sales associate continued to admonish me and assert the drinks were made correctly in front of other customers, and after she offered to make my drink with NO sugar and my partner's with 130%, I was very discouraged. I didn't want adjustments, I just wanted what was ordered made correctly. I was so uncomfortable with the whole interaction, I just told her to make them. She finally remade the drinks, and would barely look at me when she handed them over. Obviously, I received no apology for the inconvenience of driving back. I will not be returning. Still love R&B tea. Cannot recommend this location less. They really need to give their staff some customer service training. read more

First time here: Refreshing drinks: Pineapple Tea, Ube cofffee Delicious bubble waffle with cheese read more

R&B Tea - Coffee & Tea Near Me - Norwalk, California

Very cute spot! You'd never think this was tucked away back here. Very clean inside. The service was very fast and the mangonada did not disappoint. Sweet and tangy. Music selection matched the name and the decor is really nice read more

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This is my son's favorite Boba spot. We have been to a lot of Boba places, but he enjoys the drinks from here the most. He is a fan of matcha and usually orders something from the matcha series. Bubble waffles are also sold here and goes great with any of the milk teas. The place is clean and the staff is always friendly. Hopefully, this will become one of your favorite Boba spots too. read more

Always great drinks! You can modify the sweetness, even on the Vietnamese coffee!! I've tried the tiramisu coffee, ube, matcha and all are delicious! My go-to is the ice blended coconut coffee ! It's a frozen treat! Love this place! read more

I've been here before, but didn't have a chance to leave a review. They have a kiosk where you can order, but I ordered at the counter because I was hoping they'd do something off the menu. Unfortunately, they couldn't accommodate me. Oh well! The drinks I ordered were average. read more

R&B Tea - Menu - Coffee & Tea Near Me - Norwalk, California

Order two large 24 oz drinks. Received two 16oz drinks with "large" printed on them. See photo. read more

R&B Tea - Two "large" 24 oz drinks that are actually in 16 oz cups - Coffee & Tea Near Me - Norwalk, California

Dont sleep on these little boba spots. I believe they have a couple locations. Feel like R&B need to invest in some foodie influencers to promote their social media cuz they dont get any love on IG or TikTok. Milk Teas are good, there is variety and sometimes look amazing insta-worthy aesthetics haha Ive had their Matcha, mango teas and some other brown sugar drink. All good. Service is ok, staff is nice. Plenty of parking up front its in a strip mall(kinda shady). read more

Love this place!!!! They have so many options from teas to coffees to matchas to milk teas and even some bubble waffle options to snack on! The workers were very fast and friendly! I ordered the Thai Green Tea Milk drink with black boba and it was so yummy. My brother got the strawberry green tea with mango popping boba and it was so refreshing and tasty! I hope to be back soon! read more

The black sesame Latte I ordered the other day was amazing so I had to reorder this amazing drink. Wow I've never tried anything like this, it's so delicious. So happy to find a great drink spot this good. read more

R&B Tea - Black Sesame Latte - Coffee & Tea Near Me - Norwalk, California

I loved this little spot . The tea was absolutely tasty. I didn't like that you order from and iPad instead of a person but it was okay. The cup I happened to get was super cute. Staff was extremely nice, my first cup actually had a sticker on the design and I tried to take it off and it ruined the cup. The staff replaced the cup for me with no problem . I would come back here again read more

R&B Tea - Milk tea - Coffee & Tea Near Me - Norwalk, California

The drinks are so good here! Love their banana matcha, they also have really delicious teas here. The Oreo bubble waffle is also yummy! I love coming here and the service is great. Very clean as well. read more

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Very cute boba shop I stopped by while out and about running some errands! The menu was large, the shop was very clean and had nice little tables inside to sit at, staff was friendly, and service was fast. Also, it is in a shopping center with lots of free parking. The boba tasted very fresh and the lychee green tea had good flavor, overall I would definitely come back to try more drinks on the menu! read more

R&B Tea - Lychee Green Tea with Lychee Jelly and Boba - Coffee & Tea Near Me - Norwalk, California

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I keep coming here for puff waffle and when i was there on 8/25 at night the girl who helped us was sooo kind and friendly. I wish i had gotten her name, but thank you!!! Love this place!! read more

So good and it's made with real pumpkin, try it while it lasts. Other than this I love their strawberry coffee, and their sparkling teas, so yummy l. read more

R&B Tea - Pumpkin Cream Coffee (seasonal) - Coffee & Tea Near Me - Norwalk, California

We got the jasmine milk tea, honeydew slush, and pineapple coconut slush. All of them tasted so good and refreshing! I've never seen pineapple coconut slush at any boba place so this was a nice surprise read more

We ordered pick up and it was ready incredibly quick! Absolutely delicious drinks and would recommend to anyone. I would like to see more milk substitutes as we were only able to see an almond milk substitution for our drinks, and we are lactose intolerant and allergic to almonds BUT stomach pain is a small price to pay for these drinks I WILL be back!! read more

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Place is a chill boba spot. Stopped by to kill some time between errands and grabbed a Thai milk tea and my husband had a jasmine green tea. Prices are reasonable for the size. Jasmine tea was floral and not overly sweet. Thai tea was fine but nothing spectacular. The buns were good! Cute little bites to snack on. I got the coconut custard bun which was lightly sweet and delicious. I would get them again for a quick snack. The BBQ pork bun was sweet and savory. read more

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If you want matcha--I would not come here. I ordered ahead so I can't speak on the decor or the customer service, so this review is solely based on taste! The matcha is unfortunately very, very gross here. :( the color is nice but something is wrong with the flavor. sadly won't ever return because of that. read more

R&B Tea - Matcha - Coffee & Tea Near Me - Norwalk, California

The customer service representative was rude to me during our interaction. I was trying to ask a question and explain my situation, but she spoke in a disrespectful tone and seemed impatient. Instead of listening carefully, she interrupted me and made me feel like my concerns were not important. I remained polite throughout the conversation, but her attitude made the experience unpleasant. Customer service employees should treat customers with respect and professionalism. Unfortunately, her behavior left me feeling frustrated and disappointed with the service I received. read more

I Ordered some bubble tea from DoorDash to fill my cravings, though it didn't taste right and it took over 40 minutes to get to my house when it's only 20 minutes away. So we asked for a return online and went to the place to pick a new drink! Boba tastes great, and workers were friendly! The insides are modern and decorated with fall leaves and a Christmas tree! Would recommend going to the place instead of ordering online. read more

Cute, clean little shop tucked near the corner of the strip mall kitty-corner from Cerritos College. Service can be a little slow when they're busy, but everyone there I have encountered has been friendly. I generally place orders online for pick up, and they come out spot on and fairly quickly. Their teas definitely have that fresh brewed taste. I've tried their regular milk tea, Thai tea, and wintermelon milk tea and all have been really good. Their boba is pretty standard, and their egg pudding is firmer than I've had at other places (so anticipate loud slurps at the end of your drink). A newfound favorite is the pineapple iced tea. I ordered a couple for my coworkers and they loved it -- super refreshing and a perfect pick-me-up for the hot weather we've been having. We will definitely be back for more! read more

R&B Tea - Pineapple iced tea. - Coffee & Tea Near Me - Norwalk, California

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When it comes to music, R&B isn't my jam But when it comes to boba, R&B is my jam! I tried Krak Boba, also in Norwalk, the previous week and ordered a brown sugar milk tea with creme brulee. As delicious as it sounded, it was underwhelming. Fast forward a week, and I decided to try a different boba shop in Norwalk. Just like Krak Boba, R&B Tea is just east off the 605 freeway, but at the Alondra Blvd exit instead of the Firestone Blvd exit. R&B Tea is located next to Golden Pho in a strip mall on the northwest corner of Alondra and Studebaker. On Google Streets, it may not show up because it opened sometime last year. If you see Doris' Hair Designs, that is now R&B Tea. The sign above the front door is black, and the logo above the word "TEA" kind of looks like a basketball. When I came in at 4 PM on a Sunday afternoon, I saw underneath the bright neon OPEN sign a menu for steamed buns from Linh's Bakery. I don't know where Linh's Bakery is, but it's nice to know that you can get something to eat to go along with your drink. Since I wasn't hungry, I passed on the steamed buns, but I hope to try one or two on a future visit! There were a couple of customers enjoying their bubble tea drinks at the near corner of the boba shop. There were also a few dining tables on the opposite near corner. 3 girls were working behind the counter, and there were just as many TV screens off to the right that showed the drinks they can make for you. One of the TV screens showed the most popular drinks at R&B, a normalcy at any boba shop you go to in case you are undecided about what drink(s) to get. However, I had a difficult time associating each of the popular drinks with a section on the menu. It would have taken a while to conduct a one-to-one mapping between the TV screen showing the popular drinks and the TV screen showing all the drinks under different sections. I did ask about what a couple of the section headers mean, like Stormy. How do storms and boba go together?? The cashier I conversed with was well-trained and answered all my questions with ease. The menu on the TV was quite hard to read. I would recommend for R&B to add a 4th TV so they can show all drinks for all series in two screens rather than one. With such a comprehensive menu, it would be difficult to read from afar if you are waiting in a long line, but luckily, the cashier did point out the same menu right at the order counter. That menu was much easier on my eyes, and I certainly didn't want to feel like I was at the eye doctor trying to read those eye charts! After studying the menu, I came to the sudden realization that if I had exactly $6 in my pocket, wanted boba in my drink, and I didn't have the Yelp app on my phone*, the Brown Sugar Boba Milk might be the only drink that would satisfy both requirements. This drink is under the Pure Milk Series and already comes with the boba. However, I believe for the Milk Tea Series, none of those drinks come with boba, which would be an additional 75 cents. Other 75-cent add-ons include egg pudding, grass jelly, aloe vera, and lychee jelly. If you want one of cheese cream, crystal boba, Oreo, or vanilla ice cream, that would be an additional 90 cents. After paying, I asked how long the wait would be. The cashier said only a minute. I was expecting at least two, but no joke, it was ready in 30 seconds! I barely had time to snap a few photos of the cozy interior with a couple nice shrubbery backdrops that I might call Insta-worthy. When the bobarista handed me my drink, she recommended I shake it since the brown sugar had settled on the bottom of the cup. At Krak, I actually had to ask if I should shake it, and I was told it was more personal preference. Definitely a noticeable difference in customer service! Even though the drink doesn't come with creme brulee, it tasted so good! Who needs creme brulee after all, right?! Well, maybe I do on another day, but this drink was exactly what I needed to get me through the Sunday night blues! The girls made the drink just right despite not even asking me for my desired ice/sweetness levels, and the boba was definitely QQ! The only problem I had with the drink was when I poked the boba straw through the lid, my clumsy self created a mess. My visit to R&B reminded me somewhat of when I visited Taty's in Westminster. Both shops are located in unassuming plazas that don't have the best choice of businesses there, but the interior is just the antithesis! R&B doesn't compare to Taty's though, especially since it's definitely not as big, but if you're in Norwalk and want to treat yourself to a drink in a nice, relaxing atmosphere, this would be a great spot to do so! Need a little R&R? Head to R&B! :) * There is a Yelp check-in offer for 10% off your order. If you use that on a drink from the Milk Tea Series and add boba, then the total would be less than $6. Whatever you order, if you have the handy dandy app on your phone, do not forget this check-in offer! read more

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Decided to try this place since it's close to home. Went with the classic milk tea & lychee Yakult drink with 100% sweetness. Both were perfectly flavored. Will definitely be back to try more, but I think this will be our go to boba shop. read more

The drink selections are awesome! My go to is the Hawaiian Fruit Green Tea. I like the fresh fruit that they infused into the teas here, it's aesthetically pleasing as well. Service is great, always friendly and efficient employees. Highly recommend this place for teas. read more

R&B Tea - Hawaiian Fruit Green Tea - Coffee & Tea Near Me - Norwalk, California

I wish I could rate this business better but when it comes to quality, customer service is so important and is half of the experience. That being said, with the 4 employees that were crammed behind the counter, you would think that at least one of them would've smiled and been friendlier considering we attended their "grand opening" and they are a new local business. I wanted to love this place so much since I always get boba outside of Norwalk but how can I favor this place when it's not any better than the competition? I already mentioned the service is lacking and the choices of drinks offered left much more to be desired. I would only go here if I didn't have a million other choices for tea and boba. Sorry, but if the customer service was better, I'd return. read more

R&B Tea - Coffee & Tea Near Me - Norwalk, California

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I will make an effort to write this review today since I just got back from here. If you are reading this and in the Norwalk / Cerritos area their BOGO is still active but you will only have a few hours left. Also, you're able to use the Yelp check in for 10 percent off. ( I just basically gave that back as tip). This R&B seems to be owned by a nice Vietnamese family. The mom was handing the orders out and the dad was capping the drinks by the machine. This store is pretty much lengthwise (how most places are nowadays). Inside there are maybe 4-5 tables but I applaud them for being very efficient despite the grand opening line today. As for the drinks, we got the stormy series: Mango, Strawberry, and Taro They are a bit on the sweeter side, with the strawberry being the sweetest. We did't do any adjustments because we have been to multiple R&B locations such as Artesia (terrific), Huntington (also terrific), Rowland Heights (not so good) and this place is up there with Artesia and Huntington Beach! We also got the mangonada, it was slightly chunky and tart, but nevertheless it was still terrific. If you are going 605N , just get off at Alondra, make a right and it'll be immediately on the left hand side along with those other pink building in the strip mall. Today is also the last day for their raffle, I mean how great would it be if you got a drink and won a TV? read more

R&B Tea - They are crazy efficient here - Coffee & Tea Near Me - Norwalk, California

Hidden gem in Norwalk and definitely worth a try. The decor is nicely done inside with vibrant colors and a great backdrop for pictures. The drinks were on point with the right amount of sugar and sweetness. Also, the Boba was fresh and tasty. read more

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Best prices and our order of drinks were amazing. The service was quick aswell. It a cute clean little hole in the wall lil boba places. read more

R&B Tea - Watermelon oatmilk - Coffee & Tea Near Me - Norwalk, California

Super fresh jasmine green milk tea . Cute and very clean interior . Right across the street from in and out with tons of parking . Staff is friendly, efficient and professional both times I have been. read more

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This tiny little spot is easy to miss but once you find it will be worth it. The drinks are actually better than a lot other high hyped places. The service is great and the place is super clean, including the restroom which is a plus! We ordered the Bubble waffle and it was delicious, especially when it comes out nice and warm. Try this spot and you won't be disappointed. The classic milk tea taste great too! read more

R&B Tea - Coffee & Tea Near Me - Norwalk, California

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I went 3rd time this week and it was sooo good. I tried the Classic Milk Tea with Cheese Cream. Its a Must! read more

R&B Tea - Classic Milk Tea with Cheese Cream - Coffee & Tea Near Me - Norwalk, California

I love a good boba and stopped by to try this place while in the area. I always go with a standard classic black milk tea when trying a new boba place. I thought the flavor was fine and the boba was okay in terms of texture and flavor. Overall I'd say this place is average. I appreciate its freeway close location and ample parking lot. Decor was nice inside too. read more

First time at this location and hands down one of the best. Drinks were on point and service was great. I definitely recommend this place for boba lovers! read more

I ordered the jasmine green tea latte and it did not disappoint. Perfect sweet to creamy ratio. Friendly and quick service!! And their cups are so cute haha read more

R&B Tea - Coffee & Tea Near Me - Norwalk, California

Nice local place, but damn expensive for the size given. Understandable with price increases on everything, but still. My rating of 3 is due to the taste of the lychee milk tea. I tasted something floral to it and also because of the lychee jelly. I got the lychee milk tea with lychee jelly, less sweetened and no ice. The jelly had some kind of coating to it because something as I chew the jelly I would end up with paper thin textures that I'd spit out on several occasions. Don't know what that's about, but be sure to pay attention to that if you order the lychee jelly. Their bubble waffles are good, all the flavors are, but I'd stick to the basic one. read more

I come here all the time and today was the first time of many that I did not like the service. Placed my order at 3:04, I was physically in the shop, placed my order before 2 groups of 3 and more people came in and everyone was getting their order that came after me. I didn't get my order till 3:30 read more

R&B Tea - PLACED MY ORDER AT 3:04 - Coffee & Tea Near Me - Norwalk, California