At first we were super stoked to find this ranch, where our dog could run and play with others. We…read morerescued our bull terrier mix last November from the local SB shelter. We set up a play date knowing we were unsure how he would do (not really knowing his history or past experiences). We visited the ranch on a few play dates before we decided to leave him there while we traveled for a week on vacation. The day play dates were perfect for our rescue dog. He'd come home tired and exhausted, not to mention well exercised. He was always excited to go back. We did learn, after our first play date- that he cannot be run with other dogs- as he gets too excited and starts to push his weight around, causing some annoyances for other dogs. That being said- the ranch was willing to work with him and stated they wouldn't run him in a group setting, yet instead run him in a horse pin up the road. We were stoked they were willing to make the extra effort and work with him.
So the time came for us to leave him for a week while we traveled on vacation. We were out of cell range for the week, but had left phone numbers where we could be reached on a landline phone. Not once did we receive a phone call. The night before our return, we were able to find cell service and texted the ranch about what time we were planning on picking up our dog. At that time they stated he had been in a little scuffle, but it was nothing big, not to worry, and asked if we wanted them to bathe him (an extra $25), to which we said no.
The next afternoon, we arrived at the ranch to find our poor pooch pretty scraped up. They had just finished running him so he was exhausted. We gathered his food and felt like they were rushing us out- stating they had other dogs to run. So we got in the car and headed home.
It wasn't until we arrived home and bathed him that we saw the extent of his injuries. He had 2 big scrapes on his ear, 5 good sized scrapes across his forehead, 2 deep cuts on his nose, 2 puncture wounds in his neck, and all his paws were bloodied and his nails has been pulled away from his pads. Not only were his wounds much worse than we expected- but they were full of dirt and grime. I felt like they didn't even bother to clean him up after he sustained these wounds.
When we asked about what went down while we were gone, the owner kept changing her story, that he was actually in 2 fights, and that he went after one of her ranch dogs (that he yanked the leash out of her hand and attacked her dog). Yet- at pick up, nothing was said about any other dog being injured, yet they made it very clear- that had our dog injured another dog- that we would be responsible for any vet bills. Yet here our dog was totally battered and scarred and not once did they offer to pay for his vet bills. Nor did they bother to tend to his wounds.
It has now been 3 weeks since we picked up our dog from Sam's Doggy Dude Ranch, and he still doesn't have any hair on his scrapes, one of his puncture wounds on his neck is still healing, and I'm pretty sure his black nose will be scarred forever with 2 nice pink stripes from the cuts his sustained. His feet, pads and nails have healed nicely, as we soaked them in epson salts twice daily followed by using paw conditioning cream. They totally over-ran him up there EVERY SINGLE DAY! We had stated at drop off he didn't need to be run every day, as he's used to neighborhood walks and bike rides.
Overall I feel the ranch was negligent in watching our dog. Any owner would be disappointed if they arrived to pick up their dog and saw him in this poor condition.
I would have only given them one star, but I settled on 2 since the single day play dates seemed to work well for us. The ranch was willing to work with him, knowing he was a rescue and we didn't know his history. The staff at the ranch seemed nice and caring, so perhaps this incident was just a mishap. They did rip up our check, and didn't charge us for his week long stay, but I still feel they should have taken better care of our dog.
Would I recommend this place to my friends? No. Would we ever return to Sam's Doggy Dude Ranch? No. And we're super sad about it too, because in the beginning we thought we had hit the jack pot.