No rating for this terrible place. My friend went to have them check a chain to see if it was real…read moreand he grabbed it and said " nope it was fake and dropped it back in her hand" not even trying to check it with the weight or tester. Until she pointed out it was a 10k chain and he actually did check it and apologized after. It was super unprofessional of them to do that. He confused it with a 18k chain. Don't run a shop if you don't know what kind of jewelry you working with.

This is my first Yelp review ever because both of my experiences really stick out for both pawn…read moreshops and businesses in general. I've been here twice and the first time, the pawn broker wouldn't stay open 10 minutes before the closing time and just flat out denied me because I had to go home and get my renewed paper license. I get that it's his call on when to close but the excuse he gave was that it would take him 30-40 minutes to get me into the system and anyone who's ever been to a pawn shop knows that that's blatantly false. I just went today for the second time, I thought maybe last time was a fluke. So I show up, present my items and he gives me a quote on only 1 thing and that was $4. He was going to ring it up but I asked for it back because I needed to groceries by today and I would've liked to get ride of the other 3 things I had instead of going all over town. I asked for it back and he straight up accused me of "talking at/looking at [him] like [he's] an a**hole" simply because I asked for the item back and told him why. I still have zero idea why he thought or said that. I was disappointed and looked him in the eye and said that I didn't mean anything by that, I was only disappointed because I would've had to go to another city to try pawning there and I was more or less out of gas. it was just a big inconvenience at that specific moment but I absolutely said nothing bad or negative to him. We briefly talked about it and he backed off after which I packed my things and amicably split from him. I googled a pawn shop closer than his referral to go to another city and luckily it was still open so I went in, sold my all my stuff and got about 100 dollars in the span of 10 minutes. I've been to a few different shops here and there and VIP was easily the worst experience I've ever had at a pawn shop. I was reticent to write any sort of review the first time because maybe it just wasn't a good day but the service person (tall, big guy, shave head with a beard) confirmed himself to be a run of the mill jerk. I'll never go back there nor will I recommend it to anyone. Just a weirdly random aggressive interaction from that dude. I don't act any differentLu at any other pawn shop or business and I did try to take that into thought after I easily sold my stuff at the second store so I'm confident that I wasn't trying to do anything. Also the other pawn shop told me that he doesn't have a good reputation with customers.

I came here to get a chain for my boyfriend and who I believe is the owner gave me 25% off and my…read moreboyfriend loves it! I spent about 35 dollars on a silver chain and I'm so happy about it :)

Perry is simply the best. Easy to,talk to, fair prices and lots of guns. He knows guns!!read more

Cody is awesome! We brought our little ones in for a look around, and he offered our daughter a…read morequarter to get some candy from one of the in store machines while we browsed. We picked up a pretty pair of jade earrings for a reasonable price. There was also a wide range of firearms for sale.

Owner is rude and really doesn't understand how to treat people. Avoid this business.read more

Plenty to pick from in this shop. Prices are expensive, more than other pawn shops in the local…read morearea. The owner here is MOSTLY friendly. If you can't find what you're looking for next door, Provo pawn is a safe bet

Customer service was great. Went in to buy a gun and the store associate made it clear and easy…read more I've been around slc for the same thing and have had terrible service which guided me all the way to Provo. Worth the drive. Thank you! Didn't get discriminated against because im a girl.

List items online and then don't honor the sales you make. Do not shop here. You'd be better off…read moregoing to a big box store.

Jared & Rhete are the coolest guys. Not only are they friendly and approachable, but they also…read moreremembered us. I will think of them when I want to sell/buy something as my first choice for sure!

These guys are the biggest tools in Utah. They won't even look at you when you walk in and seem…read moreannoyed that you're even there to begin with. Like you've somehow inconvenienced them by coming into their establishment. It's no wonder their reality show tanked - they are the worst.

When I go back I'll update my review. I traded in some good chargers towards a new power tool…read morebattery, and when I got home the battery didn't work! Always buyer beware. The owner was nice and offered a refund, but the doors had been closed for a couple weeks and that never happened. I'd love to love this pawn shop, hopefully better experiences to come

DJ was so helpful and informative during our visit. We walked in and he was instantly attentive and…read moreready to answer our questions. The way he educated my partner and me on style, size and cost was very enlightening and quite a relief. We are looking forward to creating a custom engagement ring with the expertise of DJ and the skill and craftsmanship of Dan the jeweler. We have full confidence that they will help us create something beautiful, unique and sentimental to last for decades to come! Thank you, DJ!

When I needed to resize my wife's ring they helped out super quickly and did a great job cleaning…read moreit too!

the fairest pawn shop in Utah! nice people who are easy to deal,with. I've bought a number of guns…read morehere and have always felt I was treated fair by a friend

Owner of the shop needs some SERIOUS counseling, the most confrontational business owner I've ever…read moremet. What ever is going on in your personal life you need to learn to leave it at the door. All your items are over priced and your attitude is $hit. judging by your reviews I'm sure your aware. People don't shop here take your money elsewhere.

Always an amazing experience with Sierra West Jewelers, Gary Branscomb and his Family. Today…read moremarks our 5th purchase and we are extremely pleased with the amazing quality and value. Highly recommend for Diamond Rings, watches and Men's bands.

I've been here a couple times, and have not felt welcomed when I walked in. There's usually just…read moregroups of employees chatting, and they do not greet you or ask how they can help until I ask! However, I will say they have a good selection of jewlery. I bought my diamond rings here and loved the information they provided me with. I was referred, and found that the employee who helped me was very honest and friendly.

I sold a ring here and the staff that helped me was super friendly and helpful. I'm happy with the…read moreprice I got, and the whole process was easy. Thank you Alyssa and Mari!

Make sure you test whatever you're buying before you leave! Decent selection of stuff, staff will…read morehelp when asked. They don't pay very much if you bring things in, but their sale prices are better than Provo Pawn!