Clean, professional medical center in Reno servicing imaging medical services. Friendly staff…read more Process quickly.

I have been a patient at Reno Diagnostic Centers for many years and previously received reliable…read morecare. While some staff members continue to provide excellent service, my recent experiences highlight several areas that need improvement. Scheduling and communication issues have become a significant problem. My doctor ordered both a diagnostic mammogram and ultrasound. During my initial attempt to book the appointments, the first representative was inflexible and insisted I use a different location instead of the Sierra Rose site I requested. On the day of my appointment, I waited more than 30+ minutes past my scheduled time only to learn that the appointment order had been changed without notice. The sonographer performed the ultrasound first, found everything clear and benign, and, after review by the onsite doctor, recommended canceling the mammogram. The sonographer was very professional and thorough; however, the issues were clearly outside of her control. This was a front office and scheduling problem. The overall coordination was poor and confusing. Compounding the frustration, I received a follow-up call the next day informing me that I still needed to schedule the mammogram. This was especially stressful and confusing, as it directly contradicted the previous day's assessment and my doctor's original orders. For the next couple of days, RDC continued calling me persistently about scheduling a follow-up mammogram. The representatives had difficulty communicating clearly, and the calls ended without resolution. I'm also unsure whether it is standard practice to override a doctor's order for a diagnostic mammogram when one was performed within the prior 30 days. Additionally, as a self-pay patient, I was charged a 3% interest fee on my credit card (waived only for cash or check). This practice feels inconsistent with industry standards and adds unnecessary burden to patients. In today's largely cashless society, this feels like an unnecessary burden on patients. Medical practices can typically deduct these fees as business expenses, making it preferable for the office to absorb them rather than pass them on to loyal self-pay customers. It appears the center has undergone an acquisition, and many team members seem to be in training. These changes appear to have impacted service consistency and communication quality. I requested to speak with a manager and sent a follow-up email, but I have not received any response. I hope management will address the scheduling processes, staff training, coordination with referring physicians, and billing policies so that Reno Diagnostic Center can restore the high level of care it was once known for. This review is intended to help bring these issues to their attention.

Staff are competent friendly and professional! Open on time, clean facility, efficient staff, and…read moreeasy registration!

I took a chance and dropped in yesterday hoping I could walk in to get my labs done quickly. It was…read moremy lucky day, I was the only one there! The ladies up front were great and pulled up my labs, so I didn't have to go and come back. I was in and out within 10 minutes tops. That was with a potty break before heading back. I used to have to get lab work every 6 months for a years, but this was the only time I didn't mind getting my blood drawn. I wish I would have wrote the tech's name down that did my blood draw yesterday because she was phenomenal. Young Indian lady didn't even pinch me! I wish there was a way to request her in the future. Thank you again for being the only one that didn't hurt me with a blood draw. Thank you to the friendly receptionists, I appreciated your friendly small talk and laughs. It made my busy day so much better.

They were quick and comforting! When I jwalked in they greeted me and took me back for my lab…read moreservices immediately.

Have always had a positive experience with the Renown labs I have visited. Easy to make…read morereservations online, never have to wait beyond the scheduled time and you have easy access to your results using MyChart.

I was able to walk-on with my doctor's orders, and see a technician in less than twenty minutes…read more I've waited longer for appointments in some places. I've gone to this location several times. Staff was friendly and were helping patrons use the self-check in kiosk.

The office is always clean on the med group as well as lab.The receptionists are always…read moreprofessional and the lab techs are amazing..Great office but would be nice to stay open a little later than 4

I enjoy this office and all the staff. There is a patient portal where I can check blood tests,…read moremessages to and from my doctor, and make appointments. I have been coming to this office since before Covid. The front-of-office staff is always cordial, knowledgeable, and informative. There are several doctors at this office. Each doctor has their own nurse. The office is clean and has a small waiting area. It is located in a Business Park with a large parking lot for each of the offices.

After 10+ years of using this place in Sparks-PCP went concierge. All about the $$$…read more NOPE. No can do. Shows how patients really R NOT priority any more. Healthcareless

The staff at this location are all very nice and do the best they can. Every blood draw has been…read morepainless. If you are in a wheelchair don't come to this location. It is very difficult and dangerous to navigate from a wheelchair.

I needed some lab work done that did not allow me to know what specific day I needed to get my…read moreblood drawn, so I decided to do a walk in here at Renown's Lab location on Sierra Rose. Upon entering, there were about 4-5 people ahead of me with appointments, so obviously those people were seen first and then several people came in after right after me. Ultimately, I was in and out within 25 minutes, which I felt very reasonable considering I walked in without an appointment and several people ahead of me. I found this location to be very convenient and the staff quick and friendly.

Needed a new primary physician and was referred to Shannon Scarbrough APRN at No Valleys Renown…read moreoffice. I couldn't be happier with the service I received from front office staff first off. I had checked in on line which saved me about 15 minutes. Paid my co-pay, waited about 15 minutes and was called into a room. Vitals done, check then a brief wait for my " New Primary"! She was friendly and extremely thorough, we spent an hour going over my medical history and I got some orders for routine bloodwork and a bone scan which I've never had. I'm happy to have Shannon as my new PCP and asked her to please not leave! ( She said she wasn't planning on it!).

This review focuses on the Urgent Care side of this location…read more I've come here twice in the past 6 months. I've booked an appointment online ahead of time and have had great success with getting an appointment in a shortened booking window, aka the day before or morning of. The first appointment was after Thanksgiving 2023. Staff was super efficient and seemed to care. Sometimes during the holiday season, I've encountered gruff employees who are just over the season. But not here. Staff took their time and focused as if I was the only patient in the building. I was in and out with my appointment in record time. My second appointment was right after new years, or so I thought. I don't think I completed the appointment booking process, but staff was super kind and got me in as a walk in. She told me there were two ahead of me, so I hunkered down thinking I'd be waiting for an hour or so. Nope, 15 minutes and I was back being seen. It seemed that one lady was being trained by a guy, so my only critique would be that I was told she was training because I was certainly confused why I had two nurse people this time and only one the last time. The Nurse Practioners/Doctors I saw each time were very caring and thorough with their diagnosis/prognosis/aftercare. Would Definitely recommend this location.

I went there today for a common female issue. The staff was friendly and professional. Total time…read morethere was about an hour. I recommend.

The worst ER.My daughter went there in pain just for them to tell her she was constipated when it…read morewas clearly not the issue they also said she had no uti we took a home test she was positive for uti.The fact that they didn't even try to admit her to run tests to see what exactly is going on in her body instead they discharged her.I will never go there nor my daughter.Youre in this field to help the ppl out and to reassure them all will be ok.Not discharge them and say I can't do nothing more to me was BS!!!!The night staff was shitty!!!!!!!!!!!