We have been in the ER waiting room for 1 hour. I have asked for a bag of ice for my husband's knee…read more4 times. He had knee replacement surgery 7 days ago and it hurts a lot. We just needed a bag of ice until they can see him. An hour later, still waiting and his pain sitting on the wheel chair for so long is getting worse.

If you weren't sick before your appointment you'll sure to catch something waiting with all the…read moresick coughing sneezing people who should have stayed home and gotten seen via a phone appointment or went to the emergency room. Every Doctor there really hates their job and whatever medical assistant or whatever Kaiser uses for nurses pretty much is just trained to show you to your room and ask stupid questions. The lab is so unorganized and old that if you're disabled,good luck navigating around. They closed the pharmacy near the OBGYN so now pregnant women have to linger with the previously mentioned sick coughing sneezing people at the office pharmacy. Avoid if you can.

This facility is a clinic not a hospital so we can only get limited care. There's no optometrists…read more(you'd have to go somewhere else). I think specialty care has to be conducted elsewhere. But you can get to see practitioners and get vaccinated here. I'm really annoyed at this clinic. I'm tired of these clerks/staff (whoever is slotting appointments) rescheduling our appointments without our knowledge. The fact that they call the day before to confirm your appointment then cancels it is unacceptable. The person at the desk stated that the tech that changed my appointment said "I came in to change it which makes me laugh. I never changed it. She confused us with patient. I wouldn't be so upset except that this is not the first time that this has happened. I'm just glad another patient was nice enough to give us her appointment slot. I hope this is the last time this happens. The quality of customer service when it comes to scheduling is really mediocre and needs improvement. However. I don't have any complaints about their clinicians or doctors as they've always seem caring and friendly. Also the clinic is clean which is another plus.

My auntie recommended this place and I absolutely love this place. My primary doctor is here and…read morewhenever I'm not feeling right or simply need a checkup I can rely on this place! There is plenty of parking but I bit confusing where to find the actual office as long you read the signs you will find the place. To check in you have to ring a doorbell and a nurse will let you in first taking your temperature. If everything is fine you will be about to come in and fill out paperwork if needed and are seated right away. A few minutes later a nurse will come in and take you across the hall where the patients rooms are. They will do the regular procedure to checking your blood pressure and weight all that good stuff lol. They will have you wait for the doctor once the doctor will come in and check you out and see what your concerns are. If you need bloodwork they will refer you to a laboratory up the street! Honestly feel like this place does look out for their patients and make sure their patients are taken care of!

This is my 2nd time coming here for a last-minute physical for school and both times I have been…read morehelped by nurse Brooke, who's hospitality I really appreciate and would like to highlight in this review. Brooke is very knowledgeable, attentive, and has a way of dissolving your nerves! Today, an embarrassing moment happened while she attempted to draw my blood. I began to feel very unwell and Brooke was very accommodating to me and my needs at the time. She casually took out the trash and carried on with her job as if nothing happened, which, oddly, made me feel even more comfortable. I really appreciated that. I've done many blood draws on an empty stomach but today a valuable lesson was learned.

I've had amazing experiences here every time I've needed to come in. The staff is always friendly,…read morewelcoming, and very thorough. During my last visit for a TB test, through a different medical institution, I experienced a brief fainting spell due to anxiety. I let Wellness Mart know ahead of time, and the Concord team was incredibly understanding, supportive, and helpful throughout the process. Their compassion, professionalism, and accommodations made me feel comfortable and well cared for. I truly appreciate the excellent service and would highly recommend them to anyone needing their services!

Great fast service. They were able to help me with my insane schedule! The lobby area is tiny but…read morewhat matters is the care not the location. The staff was extremely friendly and helpful they gave me answers to my questions and they reassured me every step of the way. I went in myself to get a MRI that my doctor ordered I'm familiar with These machines and I had them done before. It all went smoothly and I look forward to useing this place again if we ever need to because it was fast and convenient

Very long wait, had me waiting an hour and a half even though there was only four people before me.read more

Would give 0 stars if I could. I called to ask about…read morefollow-up care after an ER visit while I'm still waiting for my Medi-Cal to be approved. Before I could even finish explaining, the person who answered cut me off and said, "that's an ER visit," in a very dismissive tone. I tried to clarify that I had already been to the ER and needed follow-up care, but instead of listening, I was met with rudeness and ultimately hung up on after expressing my frustration. This was extremely unprofessional and disappointing--especially for a place people rely on for medical help. Basic communication and respect should be the BARE MINIMUM . I never feel the need to leave reviews but I don't want others to have my experience. Seek elsewhere

I couldn't get my new health insurance app to work - and I needed care for my son asap - made an…read moreappt here for the next morning. The clinic is beautiful, well organized and so clean. The front desk staff were so sweet and helpful. NP Bautista is a star and provided educational and high quality care to my son. We are blessed to have this clinic here at the Streets of Brentwood!! Their mission statement says their goal is to offer high quality accessible and affordable care to the community, and they absolutely do all of that!!

I really wanted this visit to go well. I have loved Planned Parenthood in the past and completely…read moresupport their mission, but unfortunately this was a very disappointing experience at this location. I understand that medical offices can have unexpected delays, but a little communication goes a long way, especially when people who arrived 45 minutes after me were seen within minutes. I confirmed my appointment multiple times by text, completed the online check-in the night before, about 12 hours in advance, and arrived 15 minutes early for my 2:00 PM appointment. After waiting an hour and a half and still being told nothing beyond "sorry," I canceled my appointment and left.

You make an appointment don't be 10 min late or it'll be cancelled!But show up on time and you'll…read morewait 45-1 hour over your appointment time -- a JOKE. The manager of this place needs to make sure their team is booking appointments accordingly and not overly booking. This is a joke.

Dr. Ankit Patel and his nurse, Joylene treated me for knee swelling and pain. They are wonderful,…read moreit is refreshing to be treated by a doctor and his nurse in a caring and helpful manner.

Nobody wants to be here. Recently my husband had a pretty…read moregood fall on his dirt bike. He was fine but had some injuries I wanted checked out for my own peace of mind. Scheduling was easy with my app. Parking is easy. You must sign a waiver before seeing the Dr. that AI will be listening and involved. -- this is the world we are living in, CRAZY! In the end I got my peace of mind.

Yes they were quick and courteous. If you need to get tested this is the place to go.read more

I dropped my daughter off and was treated so rudely by front desk staff. Then they call Capri…read more She said she was the owner what horrible service I received I had to leave and go somewhere else. Sue was sick and they wouldn't help us behave she couldn't find her ID. do not go here