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San Bruno, CA

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Labcorp - Building and entrance

Labcorp

2.3(124 reviews)
4.7 mi

Ya know...you have to judge a business on what they can control. So, you know what, Labcorp did a…read moregreat job. What they couldn't control: -people who don't check in and bombard the front desk staff. They are there to verify your insurance and your lab requisition The front desk person was super nice and the phlebotomist, Trina, was amazing. She was so sweet to my grandma. She took her time assessing which arm to use and did it in one shot. Lemme give y'all some tips. Check in on your phone or on their kiosk 10-15 mins before your appt. Don't expect a timely walk in. This location is super busy. Check in, sit down, and they'll call your name. The front desk person does not check you in. The kiosk does.

Very slowww staff today even by appointment only. Bummer! People are stocked up waiting…read more Although they are still accepting walk-ins. Lab tech is calling walk-ins ahead of appointments. And taking so much time between patients. After being called, lab tech have a very heavy hand. He shoved the needle into the vein to draw blood. When I said, it hurts a lot more! He said, because your arm is bent. I always have my arm positioned the same way as before but it didn't hurt before. As I walked out, I told the other patients waiting for their turn; "it hurts, you are an in for a torture. He has a very heavy hand!" So anyway, even with an appointment, I waited for almost an hour before being called and being assaulted by the lab technician.

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Labcorp - Front Desk and  Check in Kiosks

Front Desk and Check in Kiosks

Labcorp - Hours as of November-2023. .

Hours as of November-2023. .

Labcorp - Front sign and building entrance

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Front sign and building entrance

Quest Diagnostics - The queue

Quest Diagnostics

2.4(139 reviews)
4.1 mi

My experience with Quest Diagnostics has been a mix of frustration and relief, depending on which…read morepart of the visit you're in. The check-in process feels cold and impersonal. There is no traditional front desk and no staff member readily available to guide you, which can be confusing, especially if it's your first time or if you're already feeling anxious. You're left to figure things out on your own using the kiosk, and the overall atmosphere in the waiting area feels a bit unwelcoming. That part is definitely a drawback. That said, once you are called in for the actual blood draw, the experience improves dramatically. The phlebotomists are skilled, patient, and professional. I am extremely nervous around needles and have a history of feeling faint, so this is not something I take lightly. The staff here take their time, explain what they are doing, and make sure you are comfortable throughout the process. I have consistently felt like I was in capable hands. They are also very gentle and efficient. I have never experienced bruising here, which has not always been the case elsewhere. Compared to Labcorp, where my husband had a difficult experience with multiple unsuccessful attempts, Quest has been much more reliable. So while the front-end experience could really use improvement, the quality of care during the blood draw itself makes a big difference. If you are someone who is anxious about needles, the professionalism and skill of the staff here can make the visit much easier.

The door open for business is 7 am, that means if I had happened to the first on walked in at 7 am…read morethan I should be the first one to be service before the spot time at 7 am ? That's why I tried walking at 6 am since I'm diabetic and had been fasting since 4 pm yesterday I've ask the technician that can I get in first and I was told is by appointment that there's nothing I can do Help. Help.

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Quest Diagnostics - Self check and it's very automatic. My appointment is at 1240 pm

Self check and it's very automatic. My appointment is at 1240 pm

Quest Diagnostics - Lobby

Lobby

Quest Diagnostics - Lobby

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Lobby

Sutter Mills Peninsula Medical Center, Burlingame Campus - View from ER parking lot

Sutter Mills Peninsula Medical Center, Burlingame Campus

2.7(425 reviews)
3.1 mi

A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

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Sutter Mills Peninsula Medical Center, Burlingame Campus
Sutter Mills Peninsula Medical Center, Burlingame Campus
Sutter Mills Peninsula Medical Center, Burlingame Campus

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BayPLS- San Bruno - laboratorytesting - Updated October 2026

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