This quest is very unprofessional and very understaffed prepare to wait all day long especially if you don't t have an appointment! There should be an appointment line as well as for walk in patients! read more

This is the longest quest ive ever been too. Only one employee in the front. And everyone has a million questions so even if you have an appointment it wont be on time. Look elsewhere to get your blood done. read more

Office is running 30 minutes behind on appointments because they book 4 appointments every 15 mins when they only have 3 people to actually perform the blood draws. Plus a ton of walk-ins. Given COVID, nobody wants to be stuck in a room/area for an extended period of time with other potentially sick people so why would Quest's booking policy be this way??? It's not only annoying but downright irresponsible. Do better Quest. read more

This location is clean, cheerfully decorated, quiet, comfortable and spacious. The front desk receptionist and lab staff are friendly. They have an efficient billing system to look up how much your insurance plan will cover and simply charge your card for the difference on the spot. Results are sent to physician quickly. What more could one ask for?? And now they even have a digital running estimate of the time each patient will need to wait ! Ohhh darn, that's just the time until they take your paperwork, not the time until they take you back :/ read more

I made an appointment for a few tests during the Covid outbreak. When I arrived it was an easy check in and the reception was courteous. I ended up arriving a whole day late because I had been confused about the days. The reception assured me that it was not a problem because there were only three other people waiting. Once my name was called just a few minutes later, the phlebotomist took me to the room and prepped me for the blood draw. He was very well covered in safety gear and the room looked clean. The blood draw was easy, which is a relief because I have tiny veins. After he checked to make sure that my info on the vials was correct, and I was free to go. Now I am just waiting on the results. I don't write many Yelp reviews, but the service here was so spectacular I felt obligated to give them kudos. Thanks guys! read more

They were fast and the facility was clean and comfortable but an hour after I left from being there for my 3 hour glucose test and getting poked 4 times, I get a call from someone from here asking me how many times I got my blood drawn?!? Ummmm, YOU TELL ME! You guys are the "professionals" here who took my blood! I told them 4 times and she tells me that they can only find 3 draws?!? I gave her a description of the people who did each draw and we end the call. 5 mins later,I get ANOTHER call from them and I'm being told that the lady I described as being the last one who drew my blood "couldn't have" drawn my blood because the lady I described "went home" earlier. What?!?! So, I created a fictional character that drew my blood?!?! They called BACK saying they could only find 3 of my blood draws. I tried not to be rude with the woman but I have never read more

I've been here twice in the last 2 years and both times I arrived before they open at 6:30am. I recommend going at least 10-15 minutes before they open if you don't have an appointment. On both occasions I was seen within 20-25 minutes. The phlebotomist on my most recent visit did a fair job but it hurt a little bit. I was just happy the whole process took about 30 minutes. I will continue to come back because they open early. You should be able to find street parking if you arrive by 6:30am. read more

I took one of the residents here from the group home where I work to get a blood draw last night. He has Down Syndrome and can be quite volatile when he is upset, which, understandably, he was because his last experience at another facility was not so great. The staff was very patient (with both of us!) and tried very hard with me to convince him to let them do the draw. Ultimately, they were not able to do it because he started to become physically aggressive, but I really appreciate how hard and how long they tried with me to get it done without an iota of frustration. They even told him he could have a piece of their pizza if he complied (which almost worked!). I thought that was so incredibly generous and above and beyond what most people would have done. read more

And a year passed... here we go again... Really glad we have found this place... open Saturday, no long lines, very clean and super friendly staff! =D On-street parking, in and out in less than 20 mins. Turned in the paperwork, waited for about less than 5 mins... phlebotomist are friendly and very thorough in making sure that you are the correct person on the label on the tube. Please see my previous review - mistakenly put it under Green St location. read more

This is the second Quest labs I have been to. This one is miles above the other. Parking in front is Handicap parking only. There's parking Structure just across the street. Street parking is hard to come by. Service was quick. Have your paperwork, insurance card ready and you should be out in no time. I was out in less than a half hour. Nice waiting room with a/c, old magazines a and plenty of seating. Staff was courteous and competent. Make sure you have some water before coming. You may need to supply a urine specimen. read more

Friendly front office staff, in and out in 20 minutes. Clean facility. Register online. When you walk in they have two sign in sheets - appointments and walk-in. My phlebotomist was great! No digging around my vein, quick and easy. Street parking on Bellefontaine and Fairmount. Don't forget to bring your insurance card! read more

Save yourself the trouble. These tightwads won't pay for actual humans to answer their phones and their automated phone system simply SUCKS. Go somewhere else. No headaches. read more

I came in for blood tests and they needed to take 5 vials. Generally, I have very easy to find and good veins. I pointed my best vein out to the person taking my sample given I really hate needles and wanted to be swift about this. She said it wasn't good and chose my other arm. She missed my vein and proceeded to move the needle in and out looking for the vein - it was very painful, and seemed quite unprofessional so I asked her to stop. She said it's very common to miss and she may not hit my vein the second time. At this point, I just asked for a new person. This was a pretty awful experience and I'm surprised it even happened to be honest. Who licenses these people who work in a lab in a building with multiple doctors offices? There's a great lab by Huntington Hospital just off Fair Oaks, go there! read more

Although the waiting room is clean, the receptionist was kind, and the phlebotomists were occasionally kind, the same phlebotomists also exhibited an astonishing amount of unwarranted impatience and disrespect toward me. This was one of the most unpleasant experiences I have had in a lab. I hope the phlebotomists can be trained on how to be more respectful to patients. read more

I have been to other Quest offices and they were great but this one was not the case. The front desk is rude, extremely slow, and not helpful when I had questions. When I finally got in for my appointment after a long wait, the technician was also very rude and barked orders at me. Their terrible behavior put me in a bad mood and ruined my day! There are plenty of Quest offices so I recommend going to another one. read more

The check in and paperwork is ridiculous. Every time I come In I have to give them the same information and insurance card even though it's on file. They don't even check you in all at once, they make you sit down and come back up, then sit down again and come back up. And then they don't even know how much your co-pay is. They told me to pay $200 but that it might be less after they bill insurance and then I'll get a refund. When I told them I couldn't afford that today they said "OK, no charge today, we will just bill you". WTF. read more

They're sufficiently fine. Just know if you make an appointment, it doesn't matter if you show up an hour early, on time or 30 min late, you'll wait at least an hour to be seen. Honestly, you'll wait about that if you don't make an appointment, too. Just be sure to confirm that they have your lab order or you'll wait all that time and they'll send you packing; they don't check when you check in they check when you are being called back. Again, all just fine but really frustrating if you aren't proactive yourself. read more

This is the worst Quest Diagnostics I've been to. This review is mostly for the receptionist Micaela who oversaw the check-in process. -Long Wait Times: The waiting room was not that full. I had an appointment and had to wait over one hour. Several patients came up to the receptionist to ask how much longer the wait was. -Unorganized: The receptionist could have sped up the wait time by asking patients who need to do urine samples to do that first, but she didn't. She also forgot to distribute the urine sample wipes that should come with the cup. The person who took my blood was awesome. But I would not come back for the sole reason of how poorly organized the front desk is. read more

OMG! I am so impressed by service I received from his lab. I checked in and within 5 minutes I was called in. Lucy took my blood and she is a pro. In the past, nurses had trouble drawing my blood so I was very scared but Lucy did it within seconds like a pro she is and thats why I am writing this review. All staff I encountered was friendly and professional. read more

If you like the feel of visiting a 3rd world country doctor...this is for you. The actual office may have been relocated from Bratislava and dumped right where some nice palm tree used to be. Anyways. Filled out the web form on the same iPad as everyone else was touching. They should keep those clean as they are probably dirtier than the door handles in that building. The Doctor didn't write my name on the form. I'm getting a blood draw for a physical. They turned me away. I must look like some guy who gets blood drawn for kicks. I hope that some good company that has ... brains... replaces this 5$%^-show. read more

This is the second time I've been here. The 1st time was to get my 2yr olds blood drawn and they were fast and got it on the 1st try. Today I got my blood drawn and it was fast, painless and on the first try!!! I did make an appointment and was seen in less than 10min. Great experience. read more

Customer service is HORRIBLE. I refuse to deal with them again at any point in the future.

There is no way to speak to a representative here. Even if you press the doctor line it will tell you that they are busy and to call back later. It's easier to speak to someone at the DMV than it is to speak to someone at this lab. They told me they are waiting to hear back from the doctor but if the doctor line is consistently busy, how do they plan to hear back from her? read more

This lab has messed up my billing so many times. They have cost me hundreds of dollars and are impossible to deal with if you try to call customer service to sort out any kind of problem. They resolve nothing. I won't use this lab or any Quest lab anymore. Mistakes have happened more than once. If they are this careless with basic billing and coding, what else are they being careless with? Don't take the risk. Go to a lab that is responsible, consistent, cares about patients and does their job competently, and that's not Quest. read more

UPDATE: A week later, I get a call from my doctor's office. They tell me that Quest did the test wrong. Completely wrong, as in they didn't even DO the test. Now I'm out of town for two weeks with high blood pressure and have to wait over two weeks to have the test redone. In the doctor's office this time. You should be ashamed, Quest. I'm complaining to corporate. You're horrible. read more

Nice new digs for this lab that used to be located at 10 Congress St. However, and this is a big however, I don't recommend this facility. It is crowded and understaffed. The phlebotomist that I was assigned didn't greet me, but said, "Do you know a good place in town where I can get my oil changed?" I know my veins well, and I told her not to try a specific vein, it never works. She ignored me, and stuck me anyway. I showed her a vein that works, and she refused to try opting to go in through my hand. It was painful and didn't have to be. Then she adopted an attitude, sticking the tubes right into my face, right on my nose! She asked me to confirm my name on the tubes. I pushed the tubes away from my face and complied with her request. I have my blood drawn frequently, and i felt she was either inexperienced or unsuited for the job or both. read more

I can't say I'm a fan of having to ever go to Quest Diagnostics as I hate needles and blood tests but since I had no choice, I was glad I chose this location. I was able to make an appointment online and it was a super easy choice to choose the Bellefontaine location because it was the only one that had appointments before 8:30am available. The actual clinic was easy to find and was spacious and clean, which I find super important after seeing some other ones that weren't so nice. I was seen immediately (didn't even have to sit down in the waiting room at all) and was done in 6 minutes! Now that is efficient and I was just super grateful they didn't have to drag out my misery of having blood drawn from my arm. LOL. The gentleman who assisted me was super nice and tried to make conversation with me to ease my nerves. The best part of it was that he did an excellent job and there was absolutely no bruising on my arm at all and it barely hurt. I was pleasantly surprised. Needless to say, this was one of the better experiences I've had at one of these clinics. I will choose this location next time I ever need lab tests done. Parking: garage across the street. $0.80 for the first 20 minutes. read more

The staff is not very friendly, and a "I don't give a shit" attitude. They sit around shooting the shit about partying and their drinking habits when they should be working and getting shit done. They told us that it would be about an hour wait, so we sat outside for 10 minutes. We waited around for over an hour before realizing they called our name within 10 minutes of signing in and then telling us we have to go to the back of the line and start the wait all over. WTF?! That's crap!! This policy sucks! Sure, it's my fault for missing the name call, but back of the line??? Really! Shitty policy. The lady who worked the front said she called our name 3 times... BULLSHIT. She only called it once. It was the name above ours that was called 3 times... JACKASS! read more

Absolutely, unequivocally the worst lab I've ever been to. The staff is extremely rude, disorganized and overwhelmed. There are many better options, do yourself a favor and avoid this place at all costs. read more

Not the greatest service from the staff in my opinion. I understand that there are procedures but be more polite when dealing with patients

I am a post-transplant patient from Colorado who has to get regular monthly labs. Quest has a standing order, since I spend half the year in Pasadena. This office routinely cannot find my labs and cannot locate faxes. In the midst of their incompetence, they are rude and totally discourteous with me, assuming everything must be my fault (it's not). I always leave here feeling like a criminal! Recently I went in on a Thursday to make sure my orders were in the computer--they assured me they were, repeating the doctor and the order. On my Friday morning labs, they could not find them. Again. A terribly run office that needs a tutorial in competence, courtesy, and service. No please, thank you, or I'm sorry here. Ugh. read more

NEVER COME HERE. I came here for a series of 6 blood tests. After I checked in, I was given a receipt and noticed that 3 of the orders were for the wrong tests - the codes on the receipt did not match the codes on my referral. Fortunately I pointed this out to the phlebotomist before she started drawing blood, but then she accused me of not knowing what I was talking about. I insisted that she double-check the order, and they were indeed wrong. The front desk keyed in the order incorrectly. It took about 20 minutes to fix, after which I insisted on double checking the final tests that were going to be performed. The nurse started getting angry with me, asking why I need to check, but eventually let me see the orders so I could make sure they were right. After gave the OK, everything went fine until the phlebotomist removed the tourniquet too early, making the last vial take an entire, painful 2 minutes to fill. WHEN SHE REMOVED THE NEEDLE, SHE PULLED IT OUT NEARLY SIDEWAYS, SCRAPING THE INSIDE OF MY VEIN AND TEARING MY SKIN. When I gasped, she asked, "Oh, does that hurt?" in a sarcastic tone and handed me a cotton ball. WHAT THE F***? I AM STILL BLEEDING PROFUSELY 8 HOURS LATER. I have never had a blood draw go like this. You don't want one like this either. read more

I had an appointment today and was in and out of there relatively fast. Esmeralda was my phlebotomist and she made me feel very comfortable. She was very personable and we chatted about our children. They except walk in's but I'd recommend setting up an appointment on their easy to use website because a lot I walk in's come in this location. read more

I don't know if I've ever really left a review in my life, but I left Quest crying (which is hard to do). The guy at the front desk was SO nice and I really appreciate him. But the tech that took my blood was a middle aged woman with an accent (maybe Russian?) and she was very mean to me. She couldn't draw my blood and blamed me for not drinking enough water (even though I forced myself to drink over 60 oz before coming in). And then blamed me for using the restroom before I came in, as if that could rapidly dehydrate me again. I also asked if I would be able to document the experience (I'm a full time content creator and I'm making a video about my health journey) and she very rudely said absolutely NOT, it was against the rules and I should've seen the signs about it coming in. Which is totally fine, I understand. But it became aggressive when she asked "you didn't take any photos or videos in the lobby did you?!". I rarely cry and I felt so bad trying to fight off my tears as she barked orders at me, and blamed me for her mistakes. I would hope that someone working in the medical field would have empathy and compassion for patients, especially as they deal with scary health concerns. PS, the other arm drew blood quickly meaning I was not dehydrated. But the guy at the front desk is a gem and I appreciate him making me feel welcome as I arrived. read more

First time here and the experience was okay. Parking is definitely confusing. I parked at a lot I wasn't supposed to park in but I didn't want to pay $4-$5 at the structure. You check in on these iPads that are pretty simple to use. Staff was alright. There's a male at the front who was friendly. They have a TV that shows how much longer you need to wait before they call you in which was convenient. Just some advice, don't get the blonde older phlebotomist with the accent. She is very rude and has a bad attitude. She poked me once and nothing came out because it was a tiny vein. She gave up right away and made me wait again for somebody else to try. She didn't even apologize and was straight up moody. Overall I think the experience and my review would have been better if I didn't get her. But yeah I wish I had gone to a different location in Pasadena instead of this one. read more

They did a good job drawing blood from a one year old baby. If you have a baby, ask Monica. She is skillful. It took her 10-15 seconds to find the baby's vein. read more

Model of inefficiency. I'm currently waiting in their office for a follow up urinalysis test. Which means I just need to pee in a cup. My doctor said no appointment was necessary because they put my order in. So I expected to walk in, put in my name, and pee in a cup. But no! I have to wait before everyone else who needs blood drawn before they actually get to me. So 40 minutes later, I am still waiting to get a cup to pee in. I guess they don't realize that if they separated the people into categories according what needs to be done, they'd probably get through the people faster. There's a guy who walked in and had to drop off a specimen...guess what? He has to wait too. Guy at the front desk told him he should have made an appointment. Seriously, an appointment to drop something off? That's ridiculously stupid. read more

This lab actually pretty nice compared to some other Quest facility. Parking is across the street and this lab open on Saturday. I usually just walked in but they do have appointments which makes it faster. My doc always e script the lab requisition and they got it right. The lab tech usually very gentle although one time I was left with bruises which I'm not sure what caused it, might be my platelet count was whacked. Wait period is acceptable and usually I got a bill later which I can pay through their website. read more

My daughter had an appt at 10:15 . I got there at 10:05 and was told by the unfriendly receptionist they don't keep ins info. So went back home to get ins card. Returned at 10:27 and the receptionist with attitude said I had to sign her in again and she was now on the wall in list since they only honor appts if less than 10 mins late. When I asked her her name she evaded the question and assured me my daughter had only one person ahead of her. Her attitude changed real quick when I asked for her name. Why do people have to be so rude and unfriendly. I totally understand they have policies to abide with, but the way you deliver them to your patients is very important! Keep that in mind Quest lab receptionist read more

Unfortunately I've visited a lot of Quest offices and this was by far the worst. My phlebotomist didn't know how to enter my information in the computer. I had a time sensitive blood test that was drawn late due to the lack of computer experience. I couldn't pay my copay because of "computer issues". I received a call from my phlebotomist 1.5 hrs after I'd left and she said she didn't draw all of my labs and I needed to come back. She needed 2-3 more vials of blood. In addition to all of this, the actual stick was extremely painful and remains painful hours after my blood draw. I have some of the easiest veins to draw blood from. I will not be returning to this location in the future. read more