My blood draw was handled with all the skill and sensitivity of a muffler repair shop. Front desk…read morewas cool, but they might consider training their nurses. That was the worst blood test I've ever had.

The counter help is atrocious - rude, dismissive, Incompetent. The ONLY positive thing about this…read moresite is the team manager, who is gracious and helpful, hence two stars. ... without him, it's one or zero (if only I could sometimes) .... but it's a drag getting past the counter buffoons. They suck.

This is why monopolies are illegal. This is why they should be enforced…read more You can make an appointment all you want. It doesn't matter. They do not care about your time. You can wait two hours for an appointment. Do they know they can't handle the number of people they schedule? I'm sure they do. Do they care? No. There is no customer service to be had here either. Sorry, you don't really have any other options. Pack a lunch, take the afternoon off, and bring your work with you. Cause you live here now.

I had 2 appointments at this location, both 1 week apart. While it's difficult getting an…read moreappointment (availability is usually 1+ week out from the date you're booking) it's well worth it! On both occasions I've arrived to my appointment and checked in 15 minutes prior as it recommends and I've been called back at my EXACT appointment time on both occasions. I've never had to wait past my appointment time. Check in is self serve on a kiosk (there's no employees / front desk to help) or you can check in on your phone via the text message they send to you. I've been in and out within 20 minutes both times (counting me arriving 15 minutes prior to my appt time) I had a great experience and will definitely return.

This place is soooooo unreliable. They sporadically close and provide no indication as to why or…read morewhen they will reopen. Pretty surprising that a company of this size could be so bad at predictably being in operation. So, definitely plan on calling ahead to make sure this business is, ya know, being a business today. Otherwise, go buy a lotto card and stop in and see how your luck is on that particular day.

Having a needle stuck in your arm is not a fun experience. A huge shoutout to Shawntel, who is…read moresuper experienced and made the process easy and anxiety-free. I've never had a phlebotomist with such expert, perfect technique.

Agree with other reviewers about receptionist woman. She blatently ignores your existence and when…read morespeaking to you, she won't even look in your direction, she'll talk to you looking down or ahead like she can't be bothered to acknowledge that you're a human being standing in front of her. I can tell that staff are strained working with her by their manner of dealing with her. It's too bad, as they're very sweet and seem to take over doing parts of her job bc she's nasty to ppl and lazy. I'm purposely going out of my way not to get labwork done at this location.

Went in today to get some labwork done. The receptionist was super nice. But the lab tech, I asked…read moreher if she could use the smaller needle because as someone living with chronic illness, I have a history of severe pain from needles and IVs and her response was all, we'll see about that and she proceeds to give me the larger needle which causes burning pain up my arm. As a patient I just want to be listened to and taken seriously. Never coming here again.

"We got bought out by another company and no longer accept individuals with no account" in other…read morewords if you need to sample a material from your home as a homeowner you'll have to hire a company to do it for you that'll obviously will charge you 700 $ plus, rather than you doing it for 100$ or less.

Friendly staff and fast service…read more I really like that they are open on weekends. I was able to drop off a sample Saturday noon and get the results back Sunday noon. They are a bit pricier than the competition, but they are more professional, more organized, and more customer-oriented. I'll definitely use them again.

They are always so nice, everything is clean and professional. I wish they had another location…read morethough . Definitely recommend.

I have been bouncing between other hospitals in Oakland for a few years now. It feels so good to…read morebe back at the Oakland Clinic, where they actually have my back. Best medical care in the East Bay, by far.

I saw earlier that today is National Doctor Day, and I couldn't let it pass without recognizing…read morethree incredible people: Dr. Brian Ruhle, Dr. Travis Miller, and Nicholas Wiseman, PA. Dr. Ruhle and Dr. Miller are not only outstanding surgeons, but they also genuinely care for their patients in a way that goes far beyond medicine. I consider them not just my doctors, but part of my extended family. After my major surgery on 04/25/25, them made me feel safe, heard, and cared for like family. They were both incredibly proactive throughout my recovery following an almost 8-hour procedure, and that meant everything to me. It truly made my day when Nick Wiseman checked in the very next day after surgery to see how I was doing. The three of them will always hold a special place in my heart. Thank you for your compassion, dedication, and the exceptional care you provide. One day I hope to make it to Emeryville to see you all again ~~~ and finally get a photo of us together. Forever grateful and thankful.

The nurse and other aid were delightful. Kind and thoughtful. My doctor, Leslie Tim, was awful. I…read moredon't think she ever smiles. Cold demeanor and how she spoke to me. Would not sign a form so I could possibly move from the location in the senior building I rent. This would have a big impact on my health. I realize doctors are very busy and given limited time to see patients but that doesn't mean they can't show compassion. I am a senior citizen and I've been in pain after falling 11 months ago. I've been through many tests but have yet found out what can be done. Dr. Tim showed no interest or concern. She just wanted to get me out of there as quickly as possible. Now I have to start all over to find a new PCP. I waited over 2 years to see her. What a waste and disappointment.

Check in is automated and efficient. The wait was short. I was in and out quickly. The staff wa…read morefriendly and helpful.

I go here for most of my blood draws. Always receive excellent service--and honestly, never had a…read morebad phlebotomist! Painless and kind. Pauline is the best!

I came here for surgery and this is the third time I've been here. Each experience was very…read morepositive - even when it was painful. They are leagues ahead of Richmond, which is why I may change my medical care to this facility. Ironically, I came here 30 years ago for surgery and had a good experience. but the surgery was a drive through and I arrived in the morning and went home in the afternoon. This time I stayed for four days, in a private room, and was so taken care of. The nurses were amazing and my doctor, the one who operated, and the doctor overseeing the operation, were wonderful. They really know how to talk to you and see you and actually answer your questions, unlike Pinole where my doctor dismissed everything I said and told me that I was in menopause because she knows my body more than me. She also refused to do the surgery earlier because she said it was cosmetic without symptoms. I had symptoms, but she didn't listen. But Oakland was so different. Even the food was good, I had choices. The Indian food was good. Some of the other options were bad because anesthesia affects how we taste food (for some people). I'm also grateful for my scare of it may be cancer, because it meant that the monster at Pinole was not operating on me and I was in a lot of pain, but I would have moved mountains to get another surgeon. So I didn't have cancer - thank goodness! But the nurses on the floor were caring. They didn't always answer the button when I pushed it, but they were doing their best, and being on an oncology floor, I know that there were a lot of things going on. I have more pictures and will post. The only wrinkle was that transport was slow to respond to my request to leave, but I learned that there were only two people on deck that day, so it took a while. Even he was really nice. I love this medical center.

I thought I have already done a review of this hospital. I have attempted to see which facility do…read moreI prepare a reviee. Is it 3600 Broadway or 3701 Broadway? Upon checking the address of this Kaiser, it is the one where MacArthur Broadway Shopping Center used to be over 50 years ago. (3600 Broadway) I have visited this Kaiser to get my prescription refills because the Alameda Kaiser pharmacy is temporarily closed. The cafeteria is a decent one to have breakfast and lunch. They have a nice atrium with plenty of plants. Last year in April, I was hospitalized at this facility. I had a mild heart attack and remained there for about four days. The nurses during the day shift were wonderful and took care of me. However, the nurses on night shift wete not as attentive. I had to use the bathroom in the early morning (3 AM) and I pressed the button numerous times for help. Nobody checked to see what was the problem. I couldn't do a pee pee dance while lying in bed. No assistance? Desperate time calls for desperate measure. Okay, I placed my feet on the floor and that triggered the alert button in the reception area. Immediate assistance! They did not want me to get out of bed without being escorted to the bathroom. What was I supposed to do when I could not get any form of assistance? Thank goodness I did not relieve myself on the floor. Drawback: The line for the pharmacy is hella long with people waiting in the hallway to pick up their prescription from the pharmacy technicians. There aren't too many chairs for people to sit and wait. That is bad for people who have problems with prolonged standing. Such is the case for me when I have sciatica issue and the feeling and my being is a pain in my butt. Parking in the garage can be problematic, too, especially when the garage is full. Ugh!

I needed a coned beam CAT scan. I got a prescription from my otolaryngologist who didn't know how…read moreto get the test as most hospitals don't have such a scanner. Thank goodness for Reveal Diagnostics. They have several different sites. Mica from the diagnostics team was super helpful in scheduling the exam and coordinating with my ENT. The owner was overseeing the scan because it was not a routine dental scan. A major issue was my titanium caps interfering with the imaging on regular CAT scan. This is where the technician Makayla was able to do what other major institutions which shall go unnamed came in. With the research grade scanner she was able to adjust conditions to virtually eliminate the interference and image the area of interest in a phenomenal way, so I really owe all of them a huge thanks. They corresponded with the medical center and got them the imaging to them very very quickly. The scan is rendered into 3 dimensions that the doctor can look at from all angles. This was just a single picture taken at the imaging facility . I have the entire scan with a viewer that I can see the entire study from. 5 stars to the max!

Ricki was AMAZING she was thorough, professional and friendly. My scan was completed in a timely…read moremanner and I would recommend Reveal for all of your dental imaging needs.