Horrible customer service, crappy website. I went to the W Lake Mead office to have lave work done two of the kiosks aren't working, sign in and they're not talking walkins and I have to register for next available appt, 4 hrs later. I complete the process and although the kiosk said confirmed, no appointment was scheduled. Had to use my pc to sign in and register with confirmation. read more

They have modernized their facility and the online scheduling website works better. I typically need blood drawn while fasting so I really love the online scheduling feature. Upon arrival the check in is now faster and more efficient. My typical wait time for the past couple of years has been no more than about 15 minutes (with an appointment). The staff that I've encountered have been friendly and efficient. Most of the time that I've had blood drawn it has been with no pain nor problems. Sometimes I don't drink enough water which makes it more difficult to draw my blood (be well hydrated!). read more

I was set to give a 4/5 star review; however, I just got very unlucky with my nurse. My appointment was set for 9:20. Arriving at 9:10ish, the screen displayed I was 4th in the list. 9:20 arrives and my name is taken off the screen meaning I am next, however a lady who's appointment was for 9:10 signed in and she jumped over to the top from the 8 people who were already on the list. I don't think that's fair. Anyways, I'm waiting and seeing other people who were supposed to go after me get through and I asked what was up with mine. It took 3 nurses to figure it out. It's 9:44, I've been fasting, I feel lightheaded so I ask at this point to get assigned a new nurse. I get to go in and I was told that the nurses pick their patients and mine happened to have some sort of emergency they had to deal with. Next time, I think they should notify and let another nurse take over that scheduled patient. Again, if it wasn't for this personal experience, I would've given a 5 star rating. They have a kiosk that keeps everything organized. read more

The worse customers service, got there early huge line I was standing at the door finally the nurse came I try to get her attention she just ignore me after couple more intents she said cut and dry you have to wait, so we waited 1/2 hour another male nurse came and took a a person that just walking in so I said that we were first he said I didn't know, to make short the worse service read more

This location is nice and clean. It is really busy in the mornings, so unless you are fasting and want to get your blood drawn ASAP, come in during the afternoon hours. I made an appointment online for 4:30 PM for a Tuesday the day before via the internet. I arrived exactly at 4:30 PM and got called up at 4:32 PM. There was only about 5 other people there. I was walked out at exactly 4:40 PM with everything done! I doubt this will happen to you EVERY TIME, but from this situation, I've learned to always make an appointment. It will save you time in the long run. read more

Both times that I went to the lab were wonderful. The lab technicians went out of their way to help me since the labs weren't available when I arrived, like they were supposed to be. Both lab technicians took my blood painlessly. They were both super nice. The wait was very short for me. The second time I went, I arrived on the dot of close. They still saw me. They made it into it an enjoyable experience. read more

Checked in at 10:41 all done at 11:11. The lobby was pretty full and I thought I had to wait an hour since I didn't have an appointment. Luckily, this was not the case. In and out with pleasant service by Jill. read more

My girlfriend and I had to go here for a pre employment drug test for her job. We walked in without an appointment, but we only waited about 5 minutes. The place was super clean, wait wasn't long, everyone was really friendly and the process itself was efficient and quick. We were in and out in no time at all, and the nurse took care of the paperwork that is submitted to the job! Very good experience and would use them again. read more

I always make an appointment before going for bloodwork. This Quest location is one of the few that have hours on Saturday. It is busy on Saturday, but if you make an appointment well in advance (2 or more weeks out), they do take you within five minutes of your appointment time. This is good for bloodwork you know you'll need in advance. Appointments take priority over walk-ins. They have later weekday appointments available too (4-4:30pm) which is nice if I don't want to drive there on a Saturday, or if I need a more immediate appointment. The work areas are clean. The staff is always pleasant. I have small veins where normally the phlebotomist needs to poke my arm a couple times to draw the blood - they have experienced phlebotomists who can get the vein on the first try. They are always kind and professional. I will continue to use this location, even though there are several closer to my home. read more

This location is now fully automated and it is difficult to get simple information. The machine does not give a full range of options. There is no option given to speak to someone. It is really frustrating and I would not recommend this location. If your employer is not mandating the test to be done at quest diagnostics it would be much easier to find an alternative company/location read more

I made an appointment for a glucose test (this is a 2 hour test) for a Saturday so it would not interfere with my Mon-Fri 9-5 schedule. I went to their website and selected routine testing (how am I to know this is not accurate). I arrived for my 1:15pm appointment at a little before 1:00pm. When I was called up to the front and I showed the woman my paperwork it was about 1:10pm. She said "This is a 2 hour test." I responded with "OK" at which point she informed me that their lab closes at 3:00pm and I wouldn't be able to get my test done. She asked why I didn't come earlier! I was beside myself!! I told her that was the earliest they had available on the website when I made the appointment. She said that I selected the wrong test that this is not considered routine (again, how am I supposed to know this). She asked some of the staff to see if they would still be able to help me but 2 different people said no. I couldn't believe that I was being turned away because of 10 minutes. Not only that but she told me to drive to the location near Flamingo and Eastern which is another 20 minutes away. I was 7 months pregnant and you are not allowed to eat anything for 14 hours before the test, I don't know how many people can relate but this was excruciating. I was in tears leaving their lab to drive to the other side of Las Vegas where they completed my test. Since then I have called the 800 number to file a complaint, the woman said that someone would get back to me within 24-48 hours. A week went by and I still had not heard anything. I called again and they connected me with a manager who again took my information and said that he would pass it on to the manager of this location. That was last Thursday 2/26. I still have not heard anything. I'm so hurt and sad that this seems to be OK treatment. I understand that people want to go home when they are done but I would've really appreciated a little compassion regardless of being pregnant or not. read more

Usually go to the Grand Montecito location but they do not do the TB test so had to make an appointment at this location. Simple enough to check in on tablet, however their system is faulty. Overheard staff complain a number of times it was down. Was called back about 15 minutes after my appointment time. They took a guy that walked in after me before they even took me, so they ignored their rule about taking appointments first. The first girl that took me back must've been out of her element. She had me in her system as a different person with my same name. I caught it and watched over her as she entered my details and I believe she put in the correct test order. I hope so! Then for the blood draw she was totally useless. She was no where near my vein. She stuck me twice. As she was doing this she was talking to herself under her breath and acting very anxious. I felt like I was her first patient ever. I asked for someone else. The second gal then came in and she had to use my other arm and she immediately got the needle in perfectly and drew blood. The first girl never told me her name but she needs to be trained. The second gal told me her name but unfortunately I forgot it already. Quest, please offer all tests at all your Vegas locations so I can go where I know you have good staff! I hope the proper test was run for me ( it's for employment) because if not I will have to find a different location and start over and that would be very inconvenient. read more

If you need your test results ASAP, don't go to Quest Diagnostics at all. I have no complains about that location, ( I checked in pretty fast and the staff was ok ) the problem is getting your test results, you will have to wait and beg! They take their sweet time to send the results to your doc ( my doc never received them) and you can't get a paper copy in person, everything is "handled" online through their non working website. After a month of waiting, I had to call their customer service to get my test results. At first they refused, then they transferred me to 3 different call centers in the US, after 1h over the phone I finally spoke with a very understanding customer representative (in Florida!) she apologized and faxed my test results... I will NEVER deal with Quest Diagnostics again, it's a ghost company. read more

Considering it was a Saturday and I was a walk in, they got me in and out in an hour. Checking in was pleasant. I did not catch her name but the lady was so friendly. The phlebotomist was also great and gentle with his needle stick. I have to give props where they are due. I have been to other labs where all the staff is grumpy, wait times are long, and they even have lost the specimens. This location was fabulous today. read more

ARIS was awesome. The onli e scheduling software sucked last night but today's service was the best , considering there were two of us today with two vists a year. Thank you. read more

We have been to this quest almost weekly since oct and the service has been prompt. The staff so far have been friendly and professional. My only negative is that There should be more chairs available in waiting room. read more

Usually a long wait. Very rare to get in quick if you come in without an appointment. They do take appointments. read more

Quest Diagnostics - Front desk - Laboratory Testing Near Me - Las Vegas, Nevada

Leaving this review because someone blantly lied. I called to ask if this location does the blood glucose test at 6am on Saturdays. She said they don't do those test, at all, at any location on Saturdays.... But I've came up there before on Saturdays just later in the day. Not sure if she was just having a bad day or what but completely gave out the wrong information. read more

I went to get a drug test to volunteer as a coach. I arrived at 2:15 and waited 45 minutes to be called only to find out that I can't get the test done after 2pm. Just be aware of your procedures. read more

DO NOT GO HERE! Extremely rude staff. No welcoming feeling and everyone is in a poor mood. Sure they are busy, but they should still have good manners with their patients. This is not my first time at this location. I have stat labs ordered through my doctor and have no insurance. Per Quest Diagnostics you can make payment arrangements. I have done this before on my son's lab work who also has no insurance. His labs were drawn and I was billed. The woman at this location told me I have to call and discuss that with the billing department FIRST who is not open on the weekend. I have not had to do this before. Well that's fine - here is what I am not okay with. She said I have to pay over $1000 TODAY before she will draw the labs. I'm sorry, but I can go on the website where it lists the pricing of ordering my own lab work and it would be under $200. When I told her this and that I wanted to see the cost breakdown she REFUSED. She told me no I'm not allowed to discuss costs with you. However, she was quick to tell me that I WILL be paying $1037 TODAY. I will be contacting billing and corporate Monday. This is NOT okay. PLEASE BE CAREFUL NOT TO GET SCAMMED HERE! Do your research. It is not okay that they refuse their patients a billing summary. read more

I haven't been to this location for about a year, so I was surprised to see how the interior of the front office area had changed since then. They've completely removed the billing area and walled it in so there' s zero personal contact with an actual human being when you walk in. As others have said, it's now fully automated here. You'll see several kiosks to be used for inputting your information (which I'm sure can be difficult for elderly/ill people to use). I understand the pandemic has prompted these changes, but I wasn't overly thrilled with the complete removal of their billing dept. The second change was that the lab tech is the one who does not only the blood draw but also does all the financials - taking the credit card payments, figuring out the co-pay and other insurance issues, etc. This ended up making the visit twice as long, because the lab tech is basically doing two jobs instead of one. I think this is a terrible system and also not very hygienic from the standpoint that the tech is handling credit cards, paperwork, punching buttons on the computer, etc to process patient payments. I was really surprised to see this type of thing and do not think it is at all a good idea. I also felt somewhat sorry for the tech, having to basically handle what used to be a front office/billing personnel job. Quest needs to get back to a normal front office reception type set up instead of this crazy way of doing business. It burdens the techs and patients alike. And while the "fully automated" style of doing business may seem like a good idea, it ends up creating MORE problems. Just my two cents. read more

When I arrived the waiting room was full, however I was in and out within 30 minutes. Mariel was my phlebotomists and was just amazing. She was very sweet and I honestly didn't feel a thing. I will request her for all of my future bloodwork. It is obvious she cares about her clients, this is more than just a job to her. She takes that extra time and effort to make sure you are comfortable, and as quickly as you sat down in her chair, you are back outside in the heat. Thank you Mariel !!!! read more

First off the lady in the front is completely rude. Second i waited over an hour for a simple drug test and told the lady I had to use the restroom half way through for my urine test and she told me to either hold it for 30 more minutes or use the bathroom and have to wait. when i waited 30 minutes (like she said) i STILL wasn't called i had no choice but to use the restroom and it was DISGUSTING!!! it smelled like pee and there was trash etc. all over the floor.. looked like a gas station bathroom. This place is gross, unorganized, unprofessional, and rude... read more

This location seems to be the only one people go to, even though there are multiple locations. This is why I hardly go to this location. even though you "Sign In" they apparently dont go by your appointment time nor what the screen says, I even heard a staff member say "Dont follow the screen up there, its never right and we dont go by it" I dont get how a they are always soo far behind, even when you have an appt. I was called like and hour late (late for going back to work too) then after they took my tests, the guy seemed like he didnt know where anything was nor what he was doing. makes you wonder how much effient the staff is or well trained, I have been to another location and they seemed to be on top of their game here, Quest needs to reevaluate their locations and check in processes. I would go else where if I were you because you will sit here and wait. read more

Love going here! I barely wait more than 15 mins, I'm always in and out. Very professional staff and friendly! Great location and good service. The phlebotomist who took care of me was very gentle and listened to my concerns especially since it's hard to draw blood from my veins. read more

Ok so when I posted this review I was upset about how I thought things were going to go. Like they say never send an email when your angry....so this is my opportunity to say I was wrong on my assumption (never assume.....ass out of you and me) in any event the test was done correctly and I am more than happy to acknowledge I was wrong for my first review and as rare as this is in today's world I am happy to say that I was wrong because I went on emotions and assuming that the test would be done incorrectly. Soooooo to the lady at quest who drew the test my apologies for assuming it would go south. Happy to take my licks but makes me a better person because of it and we can all move on. PS don't tell my wife I admitted to being wrong... read more

I had to go back for more testing. They never explained the test or how to take it properly. I had to google instructions after having to take the same test twice on my dime because their lack of care. Upon googling I found out they left my specimen out of refrigeration for too long when jacking around with me. It can only be out for 20-30 minutes yet it was well over an hour. To top it off the blonde hefty girl with heavy eyeliner in the front kept my ID. Upon calling the next business day they denied ever having it yet it was the only place I've gone. Go to another quest for sure. read more

During busy times there can be a long wait for drop ins and difficult to schedule if you need an early time (fasting blood draw). The staff is usually very nice and pleasant. read more

Whatever you do, don't request help from Quest on a faxed order from your doctor. My doctor faxed an order twice (and confirmed it was successful). I went thru great lengths to speak to a live body at this location. My first attempt was met with a 30 minute hold time and I abandoned the call. My 2nd attempt was met with "No, didn't receive the order and can't call the doctor". The automated attendant is awful. It just sends you into a continual loop. My time is valuable too. Thanks for nothing. read more

I never write bad reviews for companies because I tend to just brush things under the rug and forget about it.. BUT this, I am definitely speaking up. I am really upset and furious about the way one of the phlebotomist or whatever she is was talking to me and handling the situation (she is a semi young black girl that was working around 5pm on Tuesday 1/25/22). First, I went there and had an appointment at 410 .. I had a lab-work order email from my surgeon. The original girl that was dealing with me (red haired green eyes white girl) was very nice but she told me she couldn't take the labwork order through email and that I needed to print it out so I went to fedex and came back as a walk in , she helped me out in a timely matter when I came back. When I came back the black girl was in the small room with us and helping her fill out some information on the computer, she was very rude and kept complaining about the time and that she had to be gone a long time ago but that someone had her do this test or whatever two times mind you she's complaining about all this the whole I'm in the room and while she's asking me certain questions she has a big nasty attitude. She asked if I had insurance and I gave her my work insurance card and she snatched it and yelled out my work place aloud and said "this isn't no medical insurance this is vision and dental!!" I apologized and said oh sorry I don't think I signed up for medical then but it's okay I'll pay for it out of pocket. Then again she had an attitude and said a loud "you're gonna pay out of pocket?!?" Like questioning me and I said yes and asked her the price. She then told me and I told her to give me a second to transfer some money into my account so I can pay (mind you this whole process took less than 5 minutes). While I was waiting to get some money transferred she said with an attitude .. "how long is this going to take because I have other patients waiting!?!" And I replied and said "it's okay I can just go then" then the other white girl that was originally helping me said "it's okay I will take over from here" (because clearly we can both tell this lady has NO MANNERS or respect) the white girl had told her she would take back over like 2-3x and the black girl completely ignored her and kept doing her thing while complaining about being there late so I don't understand why she didn't just let the original girl that was helping me finish dealing with me like she had asked. I am a paying patient and was not asking for discounts or freebies, I was even willing to pay out of pocket and this is how this employee wants to treat me and talk to me?! I just can't believe how disrespectful she was. She ruined my whole day and made me cry from how frustrated I was.. I hate to say someone has that much power over me but someone working in the "medical" field should have a little more compassion and patience. I am beyond disgusted by the way she carried herself and treated me. If she hates her job that much then she shouldn't be working there anymore. I will be calling tomorrow and getting their names so I can update this review. read more

in and out in under 20 min. tech was courteous and the location is next to the new Sprouts off Lake Mead. Wish the DMV was this fast, read more

Quest Diagnostics - Wow, they're going automated. Was in and out under 20 min. Tech was professional, location next to the new Sprouts, pretty convenient. - Laboratory Testing Near Me - Las Vegas, Nevada

They mislabelled my samples and did not even bother to call me and tell me. When I reached out to my doctor a week later he said that they should have called me and asked me to go in again. The tech with the initials KMK was on her Bluetooth while doing my blood draw. I wasted 2.5 hours on a Saturday only to get my labs mislabelled. I am a student doctor and such mistakes can cause so much hassle. This is not acceptable. read more

Super unprofessional here. I had to get a drug screening for a job and got sent here. The website/paperwork I got for this office said that they stopped drug testing at 6 pm today. I called to confirm the hours and the first person to answer couldn't even tell me when they stopped drug screening and had to transfer me. I was then told 8 pm. I got there and checked in on a kiosk (front desk person was super rude) then I sit in the waiting room for 15 minutes. My name is called and I am told (very rudely) that I checked in at 5:32 and they stopped drug screening at 5:30 and sent me to another location clear across town about 45 minutes away. WHY WASNT I TOLD THIS SO I DIDNT WASTE 15 MINUTES IN THE WAITING ROOM?! I am so upset, NEVER USE THIS RUDE, UNPROFESSIONAL LOCATION. read more

Every time I was at this place service was excellent. Sometimes you have to wait because is lot of people there but with great, kind service is OK.(I have to do blood testing at least 10 times a year and mostly there).Thank you!!! read more

Scheduled an appointment for 10:00am. Have to wait in my car to be called. It will be 2 hours in my car, in the middle of a heatwave (112 degrees today), in order to be called in, when I scheduled an appointment (Las Vegas, Lake Mead/Buffalo Location). All because they are taking walk-ins before appointments. ????? What is the point of having an appointment? Way to put your customers at RISK! read more

I had to get blood work today after work. White, red, Calcium and Potassium. While waiting my turn there were maybe 6 people in the room. My name is called LOUDLY. I went to the counter where the "nurse" started to say in the same tone, "you have an outstanding balance of 79.23. We will not do a draw until this is paid" I was mortified. I explained, " I just went through breast cancer surgery Oct. 21, port placement on Nov. 21Monday and chemo on Wednesday. I worked enough to to pay my rent. I don't get paid until next Friday. I don't appreciate that you felt it necessary to say this so loudly. I will phone my Oncologist and explained that you would not do a draw until I paid the balance." I heard a man's voice behind me saying, "there's no need to do this to her. I will pay her bill. He touched my back and said God Bless you and keep up the fight." I thanked him before I melted into tears. The "girl" never batted an eye at telling him what I owed and how was he going to pay for. Handed him a receipt that had my name on it. I have no proof of this payment. Who's to say it gets lost and they come after me again. I have to go to this location due to my work hours and location. Very poor service. The girl who took my blood was kind and quick, although left a quarter size bruise, on my already bruised up arm. read more

Wait time just to check in is over and hour with an additional waiting time of 30-45 minutes before going back. The best part about this is watching the staff NOT respond quickly. Seems like when it's busy they are working in SLOW gear. Thanks for the dedication? Waiting 2 hours and now they cannot find the doctors lab order read more

Busy, irritating check in process for scheduled appointments (look to counter on right, that's where you sign in, not under the large "Check In Here" sign, ridiculous), but the staff was friendly, and the location was clean and neat. read more

I would not recommend ANYONE come to this location. Every single employee I encountered was rude and has a puss a mile long. I had to bring my 11 month old in for a blood test and phlebotomist was rude and very abrupt with my baby. The way she pretty much yanked her arm was rude. She asked for help & the other lady rolled her eyes and made sure she took as long as she could while my baby was screaming in pain. Like hello does anyone here have any type of compassion when working with a baby?! My gosh. Won't be coming back here! Even ladies at the front desk are rude!! read more

This place is so unprofessional. They employees have no manners and talk about their personal business very loudly. One of the employees told another that she was going to "stick her food up her a$$ if she didn't give her the right paper work", another talked about her boyfriend in prison. After signing in I waited 45 mins for them just to get my insurance information. After that I waited another 30 mins to get my blood work. I don't mind the wait, I understand they have a lot of paper work but there was only two people before me. I just find it very uncomfortable to hear yelling across the office and it's all personal conversations. Very disappointed with the staff. Will never come back here. read more