I had a very upsetting experience at the Quest Diagnostics location at 7891 W Tropical Pkwy in Las…read moreVegas. I checked in for my 8:10 AM appointment and waited while monitoring the patient queue board, going in and out of my car to ensure I didn't miss my name. At some point my name disappeared from the board even though other 8:10 names were still listed. When I went inside to ask about it, staff would not explain what had happened for approximately 10 minutes. An employee named Eric eventually stated that he had called my name three times and that I would have to check in again and be placed on the standby list. When I calmly asked whether an exception could be made since I had been actively monitoring the board and waiting nearby, he told me to "lower my voice" even though I was not raising it, and then closed the door while I was still trying to understand what to do next. After another wait, he came out and waved me back, which made me believe I would finally be seen. Instead, he informed me that it was now 9:02 AM and implied that because I had mentioned wanting the test done before 9:00 AM, they would not perform the test. When I attempted to clarify that my doctor had only recommended testing before 9 AM, he dismissed me and said he had other patients. This interaction left me extremely upset and in tears. The lack of clear communication and the dismissive manner in which I was treated were unacceptable for a medical facility. I hope management reviews this situation and addresses both the communication process and the level of professionalism shown to patients.

Janice was amazing!!!! Her skills were on point and I'm a hard stick. Very quick, thorough and…read morepainless. She stuck me in a vein that nobody usually attempts unless they are very good because you can't see it. You have to feel the vein. Only issue with this facility, was it smelt like poop inside. Maybe someone had an accident. I heard someone ask for room deodorizer. Hopefully, it doesn't smell like that all the time. LOL Overall, 10-15 min experience with an appointment from start to finish (with another colleague asking a question)!

I had blood work done this early afternoon at Labcorp inside Summerlin Hospital Medical Center for…read moremy kidney doctor. When I first walked in, I handed the front desk lady my paperwork and was told I needed to fill out the registration. I asked where to do that, and apparently the registration was on an upright iPad near the front. Silly me for missing it. A lot of the people in the waiting room noticed how rude the interaction felt, and several people even commented to me about it afterward. I honestly tried to give grace because she may have been stressed or overwhelmed, and I know healthcare can be difficult. But the reason I'm writing this review is because of Dana, the blonde phlebotomist in the back. She was absolutely wonderful. I hadn't had much water that morning because of an earlier appointment, so finding a vein was a little difficult, but Dana stayed patient, calm, kind, and professional the entire time. She talked with me, joked around a little to help me relax, asked how my day was going, and truly made the whole experience better. Dana has such a beautiful soul and gave me one of the best experiences I've ever had getting blood drawn. Employees like her deserve recognition because they genuinely make a difference in people's days. So while the front experience may not have been ideal, Dana completely turned it around for me. God bless you, Dana -- thank you for your kindness and for making my day better.

Had an appt shower up 10 min min early woman at front was rude to every customer even co-workers…read more One woman checked-in waited to be told they couldn't perform test to go elsewhere no apology very rude. Then I waited 45 min to be told the same and treated rudely as well. If you know you can't perform a test why check them in take Info and make them wait and complain how busy you are. She told everyone how busy and behind they were. Be smarter and more efficient and less rude

I normally wouldn't think to review a lab intake location, but why not? I had to get my routine…read moreannual stuff done and my Doctors office doesn't draw blood anymore. Anyway, went to this location two weeks ago and unfortunately due to an admin screwup at my doctors office, Quest never got the order and we couldn't resolve it on the phone quickly and I had to leave. The first time the phlebotomist basically had no personality, and like a lump of protoplasm just sat there. Fast forward to today.... I made another appointment after double checking to ensure the lab order was there. Got to this location did the quick check in and waited 15 minutes. As an aside, this location probably draws a lot of its clients from sun city and Aliante in general. I always feel like I'm the youngest in the room among the waiting folks (and I'm getting up there). But what strikes me a bit off is the fact that a good number of older folks seem to have a problem using the automatic check in kiosk dealie. I've had to help folks check in on several visits. I get that having a human at a desk is costly, but it seems like it would be an improvement here. Anyway, got called (the phlebotomist actually managed not to butcher my name), went into the drawing room and verified all my information. But lo and behold..... she (Crystal) actually had a personality and was cheerful and engaging and acted like she enjoyed chatting with a patient and not just dealing with an arm and a hard to find vein so to speak. Thank you Quest!

If I could give Quest Diagnostics a -5 star review, I absolutely would--but unfortunately, one star…read moreis the lowest option. The only reason my family and I continue to go to this location is because it's literally across the street from our house. Pure convenience. Other than that, every single experience we've had here has been awful, and today was the final straw. I had an appointment scheduled for 11:20 AM. Knowing how busy they usually are, I arrived early at 11:00 AM, went inside, scanned my barcode, scanned my ID, and followed every single prompt on their check-in machine. I then sat and waited. After nearly 45 minutes of waiting without being called--while watching others go ahead of me--I finally got up to ask a staff member when I might be seen, especially since I had another appointment to get to at 1:00 PM. The employee checked the system and told me I was never checked in and that I "didn't do what I needed to do" to get my name on the board. That was incredibly frustrating because I absolutely followed all of their instructions. Being told it was somehow my fault, after doing exactly what their system required, was beyond infuriating. To make matters worse, the woman I asked for help was extremely rude, unkind, and clearly annoyed that I even approached her for assistance. There was no empathy, no attempt to resolve the issue smoothly--just attitude. The care was horrible. The atmosphere of this location is also terrible. The waiting room is tiny and completely impractical. There's barely room for people to sit, let alone for patients who come in with wheelchairs, oxygen tanks, or other mobility needs. It feels cramped, uncomfortable, and honestly not accommodating at all. On top of that, it always feels understaffed, which probably explains the constant chaos--but it doesn't excuse it. Overall, this Quest Diagnostics location is disorganized, unfriendly, and incredibly frustrating to deal with. Convenience is the only thing it has going for it, and even that isn't worth the stress anymore. I do not recommend this location to anyone if you have other options.

WOW / What an amazing experience! My appointment was at 1:00…read morePM, but I arrived at 12:35. The check-in process was very easy. After signing in, I waited maybe one or two minutes in the waiting area before being called in. The staff were extremely polite and professional. Honestly, I have never experienced such excellent service before. I had two tests done, and both were completed within five minutes. I just have to say it again: WOW and thank you again for this great service. 5* + more!

These gals are so my favorite they are very good at what they do. The office is always neat and…read moreclean.

Amazing service I was dehydrated, sick with flu like…read moresymptoms Not able to keep any food or drinks down. I scheduled a for in house appointment visit for 1:45pm I called just to double check if my appointment went through and it was confirmed I was able to schedule it earlier. Marcia came around 12:50 and she was amazing I told her my symptoms and she was able to recommend stuff to help levitate my pain She was very friendly, professional and she made me feel comfortable IV BAG went in and my body finished it in 18 min which shows how severe my case was I would make an appointment again with Marcia. Thank you for being flexible and comforting

I went a little too hard at my 40th birthday party and I needed to be okay the next day for a…read morefamily lunch and the Backstreet Boys Concert. I tried a few other inquiries but LV Mobile IV Therapy and James got back to me very quickly. He was coming from Henderson all the way to me in West Summerlin at 7AM on a spontaneous call. I felt like crap since I woke up at 4:30 AM that day (went to bed at 1:30 AM). After 20 minutes of their Myer Drip with some extra pain killers and anti-nausea I was able to sip water and eat some bread. After resting for another 30 minutes post drip, I was able to go about my day as if I did not wake up hung over, dry heaving, with a huge headache. James was great.. very professional and informative. I highly recommend their business, though a little on the higher side of pricing, I believe it's due to their quality and promptness. Hope to not have to use them again but if the time comes, I recommend giving them a call.

Labs are my least favorite thing in the world because I am terrified of needles. However, I had to…read morehave it done, so I scheduled an appointment, and went in. Their online check in is the easiest, and the best. As on as I pulled up, I whioped out my handy-dandy cell phone, and checked in. Within five minutes I received a response to proceed to the front desk. The receptionist who greeted me was very nice, and pointed me to the room. As I waited I watched As one of the labs tech walked around complaining about a previous patient. She didn't have anyone in the room with her, so I assume she was on the phone. After about 10 minutes, that same woman with redish-orangish hair walked in and asked me my name. After getting all of my information she proceeded to prepare my arm. As I turned my head, and squeezed my husband's hand, she angrily said, "What are you doing?!" I wasn't sure what she was referring to, so I asked her what she was talking about. She said I was acting weird (?) I told her that my husband is my support system, and I always hold his hand because I don't like needles. She said, "The next time you go into a lab, let someone know you need a hand to hold." Again, I was confused by her statement because holding my husband's hand didn't require a lecture. I'm not sure what was going on with her, but she clearly was in an argumentative mood. When she was done, she told me to advise my doctor of my fear of needles. For someone who has willingly come in for labs, being treated disrespectfully is unnecessary.

Went in she said didn't have orders called Dr office they say sent. Asked if I could email-had…read moreorders there. That email was not going through. Lady would not help. We r never going back told Dr to fax to Qwest. We r done with labcorp.

I had to bring my son in for Lab work. Made an appointment, no waiting at all. She did so well with…read moremy son. Thank you Lisa. You are truly amazing at what you do.

I don't often go out of my way to leave reviews, but today was one of those days I felt compelled…read moreto, thanks to the outstanding service I received at Clinical Pathology Laboratories. I cannot say enough wonderful things about Lisa, who truly went above and beyond to help me when I needed it most. I had driven across town with only a short window of time in a very busy week, and I wasn't aware that I needed a lab order, which my psychiatrist hadn't provided. Lisa didn't need to go the extra mile--but she did, without a second thought. She took it upon herself to call multiple offices to track down my psychiatrist and have the lab order written up, sparing me a lot of stress and hassle. She handled it all with such warmth, kindness, and patience. Lisa was incredibly sweet and went out of her way to make sure I was taken care of, even when it was outside her responsibilities. She's truly the salt of the earth--a compassionate and dedicated phlebotomist who genuinely cares about her patients. I'm beyond grateful for her help and will always remember her kindness. not to mention she is the best at her job when it comes to blood draw. I didn't feel a thing. Thank you, Lisa.

This was my first time visiting this Quest Diagnostics location, and I honestly didn't even know it…read moreexisted before now. I went online to schedule appointments near me, but the closest location had no same day availability. This Decatur Blvd location was the next closest, so I booked three appointments...one at 10:30 a.m. and two at 10:40 a.m. for my daughters and myself. Parking was a bit limited right in front, so I ended up parking closer to Sprouts. Inside, there were a few seats available. The check in kiosk was somewhat frustrating to use since it's a tablet behind a plastic screen and very finicky with touch. I checked us three in on each three kiosks, and the one on the far right worked the best. Although our appointments were scheduled for specific times, we weren't called back until about 15 minutes after the first 10:30 a.m. appointment. Once we were taken back, however, we were seen one after another without any further delays. The first phlebotomist (Room #10), who drew blood for my youngest daughter and myself, was professional, friendly, and helpful. My youngest was nervous at first, but she relaxed once the needle was inserted, thanks to the phlebotomist's calm demeanor. Unfortunately, the experience with the second phlebotomist (Room #4), who drew blood for my oldest daughter, was not pleasant. She was rude and unfriendly from the moment we entered the room. During our visit, another employee asked her if she could help with a client who had a shy bladder because he needed to go to lunch. She responded rudely, saying, "Did you not get the email that we can't change donors?" It was clear he hadn't received the message, or he wouldn't have asked. She could have easy spoke to him much nicer, especially since we were also in the room. Overall, while part of the staff was great, this interaction felt unprofessional and lacking in courtesy, which really impacted the experience towards the end of our appointments.

I went in for employer drug test. Care quality- Marisa and…read morejasmine did a wonderful job at assisting me when the computer went offline. They helped do the paperwork manually. My office experience was amazing because I was able to book same day appointment. It's strongly recommended. Also their location is no longer by the dentist office. Google maps directs you to the wrong location. Just look for petco and super cuts and you will see the quest diagnostics center

This was the easiest way to get my employer drug screening. I was literally in and out in about 15…read moreminutes. Appointments are not necessary, and everything was easy and smooth. I would definitely recommend this location for any lab needs.

I had a full panel done here by Audrey. She is fantastic. She got my blood drawn on the first try…read moreand I barely felt a thing. She's also very informative and sweet. I I would highly recommend her if you're in Las Vegas. 20/10. Thank you girl!

I arrived at 10:30 a half hour early for my Appt as instructed. I had checked in via my phone the…read moreday before. My four stars are only because at 12:30 I still had not been called. I had changed my clothes in the dressing room and then proceeded to wait. Finally the tech called me into the procedure room. She was VERY thorough in asking me questions to follow up on the answers I gave the day before. One being did I have an extender in my breast. I could not remember since it was so long ago that I had that procedure done. Because if it was in there they would not be able to do the MRI today without an X-ray and I couldn't get that done on a Saturday. Well, the tech went above and beyond searching for this information on my behalf so I wouldn't have to reschedule the MRI! Lo and behold she found it way back In my medical records and I was able to have the MRI today after all. So I would give 5 stars except for the fact I was kept waiting for such a long time. I would go back here in a heart beat because the employees really know their stuff!

I had my daughter complete an MRI at the Steinberg Diagnostic location on Rainbow on May 1st. The…read moreactual MRI appointment itself went smoothly and the staff during the imaging process were fine. Unfortunately, getting the results afterward has been a very frustrating experience. We were originally told results could take up to 7 days. Today is May 11 and the results still were not available on the portal, so I called the records department for an update. After being on hold for a long time, the representative I spoke with was extremely rude and dismissive, acting as if I was bothering her simply for asking about results for a service that costs a significant amount of money. When I asked about the 7-day timeframe we were originally given, she responded by saying "7 days or more." I asked what "or more" realistically meant in terms of days, and she basically said she didn't know -- implying it could be 30, 40, 50, or 60 more days for all she knew. That level of uncertainty and lack of professionalism is unacceptable when patients are waiting on important medical information. What made the experience even worse was being told that maybe I should contact the physician who ordered the MRI so they could try to get the report interpreted sooner. Patients should not have to chase down their doctor to pressure a diagnostic company into doing its job in a timely manner. Very disappointing customer service and communication from the records department. I understand delays can happen, but treating patients like an inconvenience when they are simply asking for results is not okay.