This was my first time visiting this Quest Diagnostics location, and I honestly didn't even know it existed before now. I went online to schedule appointments near me, but the closest location had no same day availability. This Decatur Blvd location was the next closest, so I booked three appointments...one at 10:30 a.m. and two at 10:40 a.m. for my daughters and myself.
Parking was a bit limited right in front, so I ended up parking closer to Sprouts. Inside, there were a few seats available. The check in kiosk was somewhat frustrating to use since it's a tablet behind a plastic screen and very finicky with touch. I checked us three in on each three kiosks, and the one on the far right worked the best.
Although our appointments were scheduled for specific times, we weren't called back until about 15 minutes after the first 10:30 a.m. appointment. Once we were taken back, however, we were seen one after another without any further delays.
The first phlebotomist (Room #10), who drew blood for my youngest daughter and myself, was professional, friendly, and helpful. My youngest was nervous at first, but she relaxed once the needle was inserted, thanks to the phlebotomist's calm demeanor.
Unfortunately, the experience with the second phlebotomist (Room #4), who drew blood for my oldest daughter, was not pleasant. She was rude and unfriendly from the moment we entered the room. During our visit, another employee asked her if she could help with a client who had a shy bladder because he needed to go to lunch. She responded rudely, saying, "Did you not get the email that we can't change donors?" It was clear he hadn't received the message, or he wouldn't have asked. She could have easy spoke to him much nicer, especially since we were also in the room.
Overall, while part of the staff was great, this interaction felt unprofessional and lacking in courtesy, which really impacted the experience towards the end of our appointments. read more