From the moment I walked into the medical office, I felt genuinely welcomed by Katrina Lynch's warm…read more"Good morning" greeting. I was then directed to Vanessa in the financial department, who made what could have been a nerve-wracking chest port removal appointment feel far more pleasant. She went above and beyond--finding a stress ball to help calm my nerves. That small, thoughtful gesture truly made a difference during a difficult procedure. Her supervisor, Maria C., was also kind and accommodating. When it was time for the procedure, the surgical team--Noely, Feje, Jaydee, and Joanna--were nothing short of exceptional. Their professionalism, compassion, and care stood out every step of the way. Thank you, SDMI, for such an outstanding team of genuinely caring individuals.

My insurance pre-approved by treatment. I contacted Steinberg with referral and the insurance…read morepre-approval, scheduled my appointment with a person after dropping into their AI hayl system. AI kept trying yoschedule me for a service i was nit requesting. Days later their system canceled my appointment, rescheduled without talking to me, went back to my insurance company to get approval which created confusion on my insurers part thinking I was getting a second procedure. My procedure was delayed. I had to reschedule appointments with my doctors and specialists because of this and treatment has been delayed. Today, I got a random email saying we got approval from your insurance. You need to schedule an appointment. Call back in fight the AI again and then get with someone who confirms my appointment was still in the system. I asked to be transferred to someone in management to talk about their faulty AI and the auto generating system that was failing clients and get someone who theoretically was supposed to be management. Turns out it was another scheduler, and they had no power to do anything. Another Steinberg fail. After this test I willl not be going back to Steinberg and will be helping my friends and family to go to other providers as well. Why help them? Because so many can't fight their way thru the AI super ststem and just give ip. This is medical need not an impulse buy. The Steinberg of even 5 years ago is gone. The service you get is not worth the hassle and fight thru their subpar systems and poor customer care center. If only there was a zero star option.

Located inside of the hospital, on the 2nd floor. I checked in 10 mins early but was called about…read more15 mins after my apt time- not too big of a deal. The lady helping me apologized and was super nice.

I came in as a walk in in the morning, the earliest slot was 3:10. I guess their walk in system…read moresets you up with the closest appointment available, which was convenient for me since I got the day off. At 3:01 Miss Claudia took me back, and by 3:06 she was done. Very efficient, profesional, and quick with her blood draw. 10/10 great overall!

I had a very upsetting experience at the Quest Diagnostics location at 7891 W Tropical Pkwy in Las…read moreVegas. I checked in for my 8:10 AM appointment and waited while monitoring the patient queue board, going in and out of my car to ensure I didn't miss my name. At some point my name disappeared from the board even though other 8:10 names were still listed. When I went inside to ask about it, staff would not explain what had happened for approximately 10 minutes. An employee named Eric eventually stated that he had called my name three times and that I would have to check in again and be placed on the standby list. When I calmly asked whether an exception could be made since I had been actively monitoring the board and waiting nearby, he told me to "lower my voice" even though I was not raising it, and then closed the door while I was still trying to understand what to do next. After another wait, he came out and waved me back, which made me believe I would finally be seen. Instead, he informed me that it was now 9:02 AM and implied that because I had mentioned wanting the test done before 9:00 AM, they would not perform the test. When I attempted to clarify that my doctor had only recommended testing before 9 AM, he dismissed me and said he had other patients. This interaction left me extremely upset and in tears. The lack of clear communication and the dismissive manner in which I was treated were unacceptable for a medical facility. I hope management reviews this situation and addresses both the communication process and the level of professionalism shown to patients.

Janice was amazing!!!! Her skills were on point and I'm a hard stick. Very quick, thorough and…read morepainless. She stuck me in a vein that nobody usually attempts unless they are very good because you can't see it. You have to feel the vein. Only issue with this facility, was it smelt like poop inside. Maybe someone had an accident. I heard someone ask for room deodorizer. Hopefully, it doesn't smell like that all the time. LOL Overall, 10-15 min experience with an appointment from start to finish (with another colleague asking a question)!

From the time you walk in the door at CPL and check in to the time you leave, the employees are…read morefriendly, helpful and supportive to all your needs. They are very caring and take time to explain what is going on and needed during your blood draw or other labs ordered by your Dr. I love going in to room 1 because of the cute jungle themed mural painted in the room. I definitely will be returning for any other labs my Dr requests.

I'm leaving this review specifically to say that if you're a person that hates getting their blood…read moredrawn or passes out, you might want to try this specific lab. KEOSHIA was my nurse and I've passed out before but when she drawn 9 TUBES OF BLOOD from me, I DIDN'T FEEL A THING AND DIDN'T PASS OUT. SHE KEPT THE CONVERSATION GOING AND FOUND MY VEIN IN JUST ONE SWOOP. I had bad experienced with lab corps before and I'm glad I went to this one instead. If you guys are squeamish of blood, have high anxiety etc regarding blood. Try to request for KEOSHIA. She'll make your life easier and would give you the care you need. Speaking from experience. AWESOME CLINIC!

Horrible and suddenly closed it's business without any notice. All furniture was cleared out and no…read moresign on the door.

I walked into Quest in SW Medical Assoc on Tenaya today with my order for fasting bloodwork, sat…read morefor 20 minutes, then was called and told that they were refusing to do my bloodwork because my doctor was not with SW Medical. When I complained that I had always had my bloodwork done there from that same doctor, they pointed to a sign that said "Only Optumcare patients" but I am an Optumcare patient, and my doctor is an Optumcare subscriber. It was kind of humiliating they way they did it, in front of the whole waiting room of people. I was stunned. It was 7.00 a.m. and I was hungry, fasting, and had driven over 12 miles. They were kind of rude about it, like "hey idiot, can't you read." So I called SW Medical hotline. They said my doctor is not an Optumcare doctor too. But then I had another procedure that same day at SW Medical, in radiology, and they said he was an Optumcare provider and had no problem with me and my order for that procedure. So what a stupid #heutshow!!

This SW Medical location for Quest is the best. If you are lucky to have Denise help you, your…read moreexperience will be very positive. I could hardly tell she was taking several bottles of blood. She is kind, gentle and does an excellent job of taking your blood. For someone who has had numerous surgeries and countless tubes of blood removed, Denise is one of the absolute best there is. She is an expert and I highly recommend her. If her boss reads this you should make sure you pay her enough, she worth every dollar!!

I arrived at 10:30 a half hour early for my Appt as instructed. I had checked in via my phone the…read moreday before. My four stars are only because at 12:30 I still had not been called. I had changed my clothes in the dressing room and then proceeded to wait. Finally the tech called me into the procedure room. She was VERY thorough in asking me questions to follow up on the answers I gave the day before. One being did I have an extender in my breast. I could not remember since it was so long ago that I had that procedure done. Because if it was in there they would not be able to do the MRI today without an X-ray and I couldn't get that done on a Saturday. Well, the tech went above and beyond searching for this information on my behalf so I wouldn't have to reschedule the MRI! Lo and behold she found it way back In my medical records and I was able to have the MRI today after all. So I would give 5 stars except for the fact I was kept waiting for such a long time. I would go back here in a heart beat because the employees really know their stuff!

I had my daughter complete an MRI at the Steinberg Diagnostic location on Rainbow on May 1st. The…read moreactual MRI appointment itself went smoothly and the staff during the imaging process were fine. Unfortunately, getting the results afterward has been a very frustrating experience. We were originally told results could take up to 7 days. Today is May 11 and the results still were not available on the portal, so I called the records department for an update. After being on hold for a long time, the representative I spoke with was extremely rude and dismissive, acting as if I was bothering her simply for asking about results for a service that costs a significant amount of money. When I asked about the 7-day timeframe we were originally given, she responded by saying "7 days or more." I asked what "or more" realistically meant in terms of days, and she basically said she didn't know -- implying it could be 30, 40, 50, or 60 more days for all she knew. That level of uncertainty and lack of professionalism is unacceptable when patients are waiting on important medical information. What made the experience even worse was being told that maybe I should contact the physician who ordered the MRI so they could try to get the report interpreted sooner. Patients should not have to chase down their doctor to pressure a diagnostic company into doing its job in a timely manner. Very disappointing customer service and communication from the records department. I understand delays can happen, but treating patients like an inconvenience when they are simply asking for results is not okay.

As someone with Leiden Factor V and Celiac disease, it took FOREVER to get diagnosed. In the…read moreinterim, I've had a bazillion scans done to figure out what was causing my issues over the years and I've been getting scans done at this Simon Med for years. They're super fast, they're on top of things and I've never had an issue with their machines (other locations have had issues with machines not cooling properly.) Staff is great. One time they called me when I had a stat order for imaging for a potential blood clot a few years ago and told me they could fit me in if I could get there in the next 10 minutes. I had four different scans today with contrast and their staff is great about getting the needle in painlessly and on the first try. Latest visit: April 2026

Same waiting room torture device chairs-- but what a difference in staff!!…read more In and out in minutes... just as promised and the tech was kind and compassionate-- even sensitive to my pain!

My experience was good. 1230p appt started @ 1245 for 3 tests. Done by 130p. The techs were great,…read moreas was front office. No complaints here. I recommend LV Radiology for imaging needs.

They are unprofessional. They don't pick up the phone and take forever to return the calls. Go out…read moreof state for mri.