Use the appointment app on phone and had made my appointment 2 weeks in advance. Appointment was for 9:20 and as I pulled into the parking lot I checked in using a text message Quest sent me. That was my check in , easy peasy!! The waiting room was clean, organized and they had an electric board up in the waiting room to show what place you are in line for the phlebotomist. The phlebotomist was kind and caring. She engaged in small talk. She confirmed my insurance and identification. She was very professional and courteous to my needs. Was a great experience as there was no pain or discomfort from the blood withdrawal. Close to home and in and out without an issue. I hope to use this location more often. read more

Quest Diagnostics - Laboratory Testing Near Me - Jacksonville, Florida

See all

Reviewing a medical facility feels a little odd, but I had such a great experience I just had to share. I had an appointment and checked in on my phone before I even walked in. I was seen 5 minutes before my appointment time. The office was extremely clean and well maintained. I am EXTREMELY scared of needles. It took me years of gathering courage to make this appointment. I let the woman at the desk know that I am very nervous and will likely pass out. She said that's okay you'll be able to lay down. Kenya was the one who took my blood and she walked me to a back room. I was able to lay flat and the curtain was closed so it was calm lighting. Kenya was extremely understanding, compassionate, and patient. She did a fantastic job! Very little pain and even kept some small talk going to make sure I stayed calm. She let me lay there as long as I needed afterwards and I didn't feel rushed at all. Upon walking out, everyone congratulated me for doing it! I felt so supported and their kindness meant a lot. Overall, a really great experience and it's worth making an appointment beforehand so you can be seen quickly. read more

Experience was ok. Had WBC and urine orders marked STAT. Results mattered, High numbers meant back to being admitted for 72 hours of IV antibiotics, within normal or even high normal remain home with oral antibiotics. I verified that labs were not being sent to Tampa/Gainesville, means same day results. Here I am 72 hours later and nothing. Dr is sending me to the ER (New Years Day). Quest should have turned me (and others) away if they were so overwhelmed that could not do the simplest of labs in a timely manner. read more

I've been here a number of times and I think they have this down to a science (pun not intended I think?). On this last trip I made an appointment a week ago online, got reminders all the way up til the day, checked in when I got in the parking lot and parked, went in and sat down no longer than 30 seconds before they called me to the back. I felt bad that there were other people waiting in there for what looked like much longer than me but it wasn't my fault. I did everything right. Precious the Phlebotomist was amazing. She found my vein in my right arm much easily than anyone else and I was out of there in about 5 minutes. Definitely love this location. read more

When I went to get my blood work done the check in process for me was pretty quick when I walked in they immediately called my name the lady at the desk that was checking me in was very friendly and professional when I was getting my blood work done this young lady was very friendly and so sweet she drew my blood professionally afterwards I started to feel light headed she took good care of me she offered me some water and she gave me a wet paper towel for me head and she stayed there and waited for me to get better I recommended this place . read more

I had a great experience, I got taken back before my appointment and the process was quick and easy. I don't like getting blood drawn, but the lady doing it was very nice and helpful! I'd include her name but I didn't catch it. read more

Lenora was absolutely amazing!! I've always had a lot of anxiety getting my blood drawn, but Lenora's kind and calming energy made it such a great experience. I can't thank her enough, she was so incredibly gentle. If I ever have diagnostics needed in the future I'll make sure I come here:) read more

Was good and efficient service. Just got the run around because I was booked for a test that the facility I went to didn't do even tho they were on the list of approved sites. Accidents happen so not a deal breaker. They were great once I was at the right place so it's all good in the end. read more

The young girl asked me questions about my information and such. I replied affirmatively. She began laughing. I asked what was funny but she continued to laugh. She told me how much of copay I needed I said I didn't have it and walked out. As I was leaving she was laughing hysterically. Never again will I step foot in that disgusting, disrespectful place again. Zero stars is more appropriate. read more

Would not recommend this specific location. Doctor ordered some routine blood tests so I came to Quest. This is not my first time at Quest, but it was my first at this location. This location is super convenient as it's like 3 mins from my house. I checked in online which is also super convenient. It was clean and nice inside. I got into the office and scanned my phone to check in. Your name is on the screen so you know your place in line, love that. But I noticed after about a minute of my name being in line, it disappeared. I thought that may have been because I was 2 mins past my appointment. I checked in again, same story. I walked up to the front desk as other patients kept being called before me.. nobody assisted me. I spent about 25 mins here before just walking out. I drove to another location on beach blvd and literally was taken back within 3 mins of arrival. I had my blood drawn and back in the car within 10 mins. Love Quest as it is super convenient, but Southside location is a joke. read more

Quest Diagnostics - Entrance - Laboratory Testing Near Me - Jacksonville, Florida

I have been here four times now and have never had a bad experience. The check in system is hands free and easy to use, I have never waited more than a few minutes. I havent gone as a walk in so I cant speak to that process. The staff has always been really friendly to me , and my results are back to me within a few days. If you make an online account with them, you can see your results from the comfort of your own home. If you have to get bloodwork, this is the place to go! read more

Rude staff leading to low quality of care. They hold up the standby line for hours, not taking anyone from it and ignoring them. Appointments have to wait much longer than is reasonable as well. There is no way to speak to a human in the waiting room, and also not if you call them because it is only a robot answering machine that doesn't really ever address what you're calling for. read more

This location allows drop off test samples without an appointment, they also have a window where you can talk to the staff and they are helpful and friendly. I didn't have as pleasant of an experience at the Old St Augustine Rd location where it's kiosk and appointments only. Lanette and Deborah were very upbeat and helpful at the Southside location. read more

Went to Quest this morning for some labs and it wasn't too bad. I walked in and waited about 15 or so minutes before being called back. When you arrive you can check in at the kiosk they have. Then if you are using insurance a text message is sent to your phone so you can register and enter all your insurance information. Once in the back I found the staff to be pleasurable. I was on my way in 30 minutes. read more

It was so bad that the person at the front desk just sat there and ignored the guests and I waited for an hour and she told me to leave the place! No patience with guests! No help at first time walk in ! read more

If I could give this place zero stars I would. First off, the WRONG LAB was run for the WRONG DOCTOR. my time sensitive results are delayed and possibly void if they can't retest the same vial. Do yourself a favor and chose a different location. read more

Their kiosk system works efficiently (although the instructions for dropping off aren't clear). The staff was friendly. This is the polar opposite of the Beach Blvd location. read more

The lady calling people in was terribly rude. She made my mother cry! Didn't catch her name but she was a black woman with glasses and long braided hair. She was raising her voice at my mom who just asked her if she could ask a quick question. She was completely unnecessarily rude. Very upsetting. read more

Very smooth visit. Getting an Appt. on line. Better yet. Getting the Quest App is so worth it. I made my appt. last week it's super easy. You may want to ck Yelp Reviews. Not all locations are the same. I've been using Quest aprox 15yrs. Even if you have your Labs done at your Dr.s Office you can alternate. Between your Dr.s Office and Quest. Most Dr.s offices, if progressive and have a computer system. They are able to send the orders electronically to The Quest Lab System. Unless, your insurance does not allow you to go to a Lab of your choice. Best part for me is. They have more then 1 Kiosk you walk in. Sign in by scanning your App. Or enter your appt confirmation number. And, your set. --Not Necessary to go see a Rep to get Registered when they call you in. I was thrilled Eric,Phlebotomist called me straight to the drawing room. All my paper work was ready. Eric is efficient, professional. Very gentle, honestly. Didn't even feel a pinch. Obviously, lots of experience. Excellent OSHA Standards. Very important. Noticed, updated equipment. All in all. I was in & out of facility in aprox 15 min. Quest. Don't change a thing. Very friendly and compassionate staff. read more

See all

I always make an appointment online. When I arrived, I was called back about 5 minutes after my appointment. But once I went the back, it went pretty quickly. The front and back staff were super nice. The facility is extremely clean. Wasn't too cold. read more

Quest Diagnostics - Laboratory Testing Near Me - Jacksonville, Florida

Staff were great. I had to take my 13 month old to get her blood drawn. I was very nervous because of the covid 19 and because she had to get it taken from her arm versus a tie prick. I registered online and had insurance info done before we got there. As soon as we entered we were told that we had to wear masks. Thankfully I had them for both of us. They got us back immediately. They were very nice. It took two people to hold her arm and make sure that it was a one stick job. They got it done so fast that she barely had time to cry. Very nice staff who know what they are doing. read more

Staff was absolutely horrible. First of all, on my paper test they did not let me k ow I needed a mask, once I get there this African-American lady rudely says I need a mask I reply I didn't have one so she says you need one I ask do you guys have any I could use and she says no you have to leave. IF YOU REQUEST CUSTOMERS TO WEAR AT MASK THE LEAST YOU CAN DO IS PROVIDE ONE. This is America, wake up! What a poor place of business read more

Shout out to the staff at this location for being awesome from beginning to end. I would recommend having an account with Quest or at least an appointment prior to arriving. I unfortunately did not make an appointment before arriving since none of the slots met my needs on their website, by the way, don't email them since they don't respond anyways. Upon arriving you will need to walk to the left and check-in with a tablet. Pretty simple. Once you are seated someone will then call you to the check-in desk, there's two if I recall correctly. Any-who, I checked in and my name was called almost instantly. From getting my measurements to blood, I was in and out in about 10 minutes. Again, I did not make an appointment but your miles may vary. read more

Quest Diagnostics - Laboratory Testing Near Me - Jacksonville, Florida

I made the appointment on-line a week ahead of time for 8am. Arrived a little early, signed in on the kiosk in the waiting room and they called me in at 8am. There were no reminder calls/texts, or emails beyond the first confirmation when I booked it. Dealt with one person and she was super- friendly, efficient, and I was walking out of there at 8:23. read more

No point of making an appointment here. We've had an appointment and arrived early and had dozens of walk ins go before us. On the screen they have playing on repeat in the waiting room states "appointments take priority" that is a lie. I know now to always go to the other Quest. read more

Waited 2 hours to do a drug screen only for them to tell me when I went back that the screening machine was down. Zero decency to come out and inform me of this. The best I got was a shoulder shrug and a recommendation to come back another time. I would recommend a different location if you need anything done. read more

Had a great experience this morning. I had to wait a while, but I was a walk-in so that's to be expected. Once I got in, though, everything went so smoothly! Erikka was a fantastic phlebotomist and got my vein immediately (which never happens for me). I have a lot of anxiety when it comes to getting my blood drawn because they always have to try at least three or four times to get my vein, but my experience this morning at Quest really put my mind at ease. read more

Absolute worst experience I've ever had at a doctors appointment. I waited over a hour past my appointment time for lab work. No one was at the front desk so you could never check in and see what the delay was. When people finally did get them they'd complain and get taken back immediately in front of the people who were being patient and had appointments. I would never ever recommend this location to anyone. read more

I have visited this location MULTIPLE times when I was pregnant with my first child. Of all the locations around town (I have visited three) this one is my favorite. The wait time is either minimal or non-existent. You can make an appointment online but I have also just walked in and never waited long. The entire staff is pleasant, courteous, and VERY helpful. Kesha took my blood work and as I turned away and winced waiting for that initial stab of pain to come I realized, "Oh....it doesn't hurt..at all!" You have to get your blood drawn NUMEROUS times during a pregnancy and having it a painless and a FAST process is such a relief! The room you sit in for your glucose test is also serene with a tv and a recliner. I chose to take a nap instead of watching TV. The sugary drink they give you for the Glucose to drink tastes just like Gatorade too instead of the "sugary sludge" so many of my pregnant friends warned me it was going to taste like. It was a piece of cake drinking it! I really cannot recommend the professionalism of this location enough. I asked Kesha how long she had been a Phlebotomist and she said 14 years. No wonder she's such a pro! read more

Wait wasn't bad because I made appointment online. The phlebotomist wasn't the friendliest, she asked me to look over my info and sign. I found an error so I wrote the correct portion on the paper. She got upset when she saw and muttered very fast something like, you wrote on my paper; and argued about what I wrote saying it was wrong. After that she took my blood and said thanks, but turned away immediately. All staff at this location do not look at the patients or speak to us directly. And it's probably because they don't want to waste time talking to us. But I really needed a bathroom and waited until after the blood draw to ask but had to ask like three times before she acknowledged me. So yeah, don't expect attentive staff. read more

Zero stars for this place. Waited over an hour even though I had an appt. Customer service is non existent

I went to quest yesterday for blood work and my wait time was about an hour. I was okay with that because I did not have an appointment. When I was called to the back, I realized that the phlebotomist did not have any customer service skills. She asked my for my insurance information, I said here it is, as I handed her a paper from my doctor with all of my information. She replies, so you don't have it. What do you mean I don't have it, it's in your hand. My doctor ordered the wrong test so she needed to call the office. When speaking with the doctors office she was very rude. She also said my personal information out loud where everyone around could hear it. I WOULD NOT RECOMMEND THIS LOCATION!! read more

This is 3 locations from my home. The other 2 locations do not perform pre-employment drug screenings. I arrived to discover the location doesnt open until 7am. The other locations open at 6am. They close early at 4pm. Was nearly late for work. Don't know why anyone would use Quest. read more

I was required to get a drug test for work and it was suggested to make an appointment. So I went ahead and made an appointment for 245pm. My name got called within 5 minutes after check in to go sign the the back "testing zone" where I waited an hour after my appointment to finally be seen. For a simple urine test. I don't know if they were understaffed but the way they ran the process was not efficient at all. The lady apologizes for my wait to tell me the woman who checked me in did not put that I was an appointment so I waited with the other people who had walked in... read more

Worst testing facility in the world! If you are doing pre employment screening DO NOT COME HERE!!!!!!!!! They took two samples from me and could not get a temp read out which cost me a $100,000 per year job. I hope this place gets shut down! read more

No employees available at the window. waiting for 38 minutes to deliver my lab works....My doctor said this would be easy. I will deliver my samples to my doctor and give him feedback as well. read more

Made an appointment online, Showed up 15 mins early and patiently waited. 45 minutes later I checked to see if they had missed the appointment (so many were getting called back who came in after I did) and the desk had marked off my name but never called. They asked me to wait and they would call me back. Waited another 10 mins while they continued calling back more customers who came in after I did. Finally an hour after my arrival I just gave up and left. I *won't* be coming back to this location. Horrible customer service! read more