Awesome doctor. I see Dr. Jenn S. she is professional and…read morecaring for all your needs. I have been seeing her for over two years now! I highly recommend her.

Dr. Morrison has been my doctor for over 10 years and he is great. He is friendly and doesn't make…read moreyou feel rushed. He listens to the patient. His staff is also kind and caring. I have recommended him to friends and my daughter also goes to see him as well.

Belly pain. They all were wonderful.They helped my pain.They tested me to make sure they knew what…read morewas wrong.Also wasn't there that long. About 2 hours.

Not my first time in, and won't be my last…read more This location continues to blow me away. I dislocated my shoulder last night and wanted to avoid the ER, they said come right in and they would take care of it. They weren't kidding. I was in and out in about 45 min. Everyone had top notch bedside manner, I mean, the best most sweetest people. Idk who does the hiring, but it's amazing. This isn't the first time it was like this. I've had nothing but amazing experiences here - swift, kind care, and they handle everything in house. I will never go anywhere else, this place is it. Best urgent care in the city.

I went in this morning to get some tests done, and it was a very smooth process. I was very anxious…read morebecause I had not dealt with these particular tests before, and the technician I was with was very comforting. She explained the situation in great detail, so I knew exactly what was happening. I felt heard and seen as a young lady dealing with medical stress. I would just say make sure you chat with them about how much everything will cost before actually going in. The office had called me to speak about my estimate the day before and I appreciated that. There were no surprise fees, which is great in this day and age. Thanks!

This office is outstanding. Service was quick professional and comfortable. How many times have you…read moregone to a medical office and been asked to fill out duplicate forms with all the information they already have on file? Not here I was on time for my appointment, checked in and in the treatment room within minutes. No long wait to be seen no unnecessary questions. Very impressive!

I came to this facility for an injury. When I entered, there were 2 people in the waiting room with…read morefrequent, wet coughs and blowing their noses. I asked the receptionist if I could have a mask and her response was that she wasn't allowed to give me one until I was called back to the care area. I thought that was a weird rule. She wasn't exactly pleasant about it either. I had close to an hour's wait, which was fine. It had to be better than waiting in the ER. From there, I was greeted by a very nice and friendly tech named Heather. She took my vital signs and a bit of a history and then took me to an exam room. She told me there were 4 people ahead of me, which I appreciated being informed of that. She was very kind. Then a nurse named Brenda came in and collected my history. She was also nice and informative. Megan, the NP, then saw me. She was also nice, calm, and helpful. One thing that they could do to speed things up is carry tablets or laptops. They used paper and pens to write everything down and then would have to transfer all of that to their EMR system. I'm sure this would help cut down on patient wait time.

This facility bills as if it is an emergency room visit and not an urgent care visit. Bill was…read more$900+ whereas a similar visit to a different urgent care the bill was only about $200. They blame it on insurance even though it's their fault and refuse to correct it. Do not go here, find another nearby urgent care in surrounding towns.

I've had lots of labs done and at various labcorp locations, and this is by far the best experience…read moreI've had locally. Check in at the digital kiosk couldn't be simpler, there was no wait time, and the nurses who helped me (one was new to the company and training) were professional, compassionate, and honestly really fun to hang out with for what is not always the most fun activity. I had an appointment, so bear that in mind if you're thinking of walking in. It was refreshing to be seen so fast because at a different location I had to wait an hour even with an appointment.

I show up at 8:15 (they open at 8 AM) and there is standing room only in waiting room. There is no…read moreone at the front desk. Would it kill this company to put customers above their need to slash labor costs and hire a few more people for busy times? The few times I've used them, their staff person (singular) is nice, but overworked. Come on Lab Corp - buck up and put customers first! I'm going to check with their competitor, Quest Diagnostics, to see if they are better staffed.

I was so fortunate to get into Total Access Urgent Care on their grand opening/1st day in business…read more The online checkout process was easy and quick. I was able to book my appointment and they brought me back to a room pretty much when I arrived. The staff are very friendly and helpful. I will definitely return because of the quality of care I received.

This place never read my x-rays or never sent them to a radiologist, after a nurse was the provider…read moresaid my foot didn't appear to be broken. The nurse didn't even look at my foot. I have several fractures. Called the number to speak with the person over them and they gave me a number that screens calls and no one returns calls. Do not to this place

Our loved one is getting very good care. They are turning and repositioning him since he developed…read morebed sores while at St. Elizabeth's in Shiloh last month. They found his gallbladder was in need of removal, and just good overall medical and nursing care. Nurses are very professional. Thank you!

Very dissatisfied, I was there after urgent care requested i go to ER, upon arrival at 430 super…read morenice nurse took blood n urine sample, after setting til 930 pm patently, I was approached with " whats your last name" indication I had been forgotten about, new nurse calls me in an start telling me about meds I stop taking years ago, im just here to find out if I got the lettuce outbreak, then told by female nurse with tattoos all over her arms WTF that she want know anything right now after having my blood n urine sample, obviously she don't know how to do her job , i had them removed the senseless IV n left . My complaint, why take blood and set for3.5 hours n not come n say anything. I will go across to STL hospitals before I visit shiloh again. Tall Tattoo chick with glasses diffently not professional . Will never visit this location for questions just because of her.

This urgent care is woefully understaffed. There was only one person working the entire time I was…read morethere. She tried mightily to handle customer service, testing, sanitation, coordination with off-site staff, and more--and I do commend her for her efforts. But this is no way to run a health clinic. I was really taken aback by the fact that, once I accepted a telehealth appointment with a nurse practitioner, I was expected to discuss all of my symptoms and treatment options using the receptionist's phone--in full earshot of everyone in the waiting room (though there were only a couple people; one was a minor). I question the legality of practicing medicine in this manner, ie, who is supervising the clinic if no doctors are on site? Are nurse practitioners in Illinois licensed to provide care and prescribe without direct supervision? Furthermore, while the nurse practitioner I spoke with was as kind as can be, their medical advice wasn't helpful. For an unknown respiratory issue I described, they prescribed over-the-counter meds including a sleep aid (although they knew I already had an Rx sleep aid from my own doctor), and a common motion sickness remedy (although they knew I already had an Rx anti-nausea med from my own doctor). They also prescribed a cough suppressant that was just plain ineffective. I don't doubt their intentions, but when I was able to see my own doctor days later, he was frustrated that they didn't prescribe any antibiotics (not knowing whether my infection was viral or bacterial), and at the OTC choices I was given. Moreover, he immediately ordered a chest x-ray, which found that I had already progressed to acute pneumonia. I would return to this urgent care only if--like the day I went there--I had no other choice. And that would be silly, considering there's a reputable hospital right across the street.

Everyone there is always so kind and fast. Really listens and cares about how youre feeling. They…read moreare always so thorough with everything. Much appreciated and very much recommended!