Arrived on time for appt for rapid antigen test for end of day. Waited only 30 minutes after appt…read moretime. Staff were super friendly and assured me both the rapid test sample and pcr sample they took were covered by insurance. Made appt for self and another but somehow there were 3 appts in their system for the other person and 0 for me but they were able to import my info so test results have each of our names. Had symptoms but also travel scheduled so test results needed to include relevant info in order to be accepted for travel. Specified as such in their online portal but results did not include necessary info. There is a phone number to call so will have to call to get necessary info considering test result allows travel. Update: received test results within 2 hrs but they didn't have time collected. Called 8442639994 option 2 right when they opened at 9 and after 25 min on hold the nurse said she'd add it and in 10 minutes got an updated copy w everything I needed. Once again, very friendly and helpful.

I have been here twice now. 1st time they were busy and they eventually got to me. Staff was…read morevery friendly. My 2nd visit I was taken care of right away. Again the staff was friendly. Imo this is the best place to get testing.

I was so fortunate to get into Total Access Urgent Care on their grand opening/1st day in business…read more The online checkout process was easy and quick. I was able to book my appointment and they brought me back to a room pretty much when I arrived. The staff are very friendly and helpful. I will definitely return because of the quality of care I received.

This place never read my x-rays or never sent them to a radiologist, after a nurse was the provider…read moresaid my foot didn't appear to be broken. The nurse didn't even look at my foot. I have several fractures. Called the number to speak with the person over them and they gave me a number that screens calls and no one returns calls. Do not to this place

This urgent care is woefully understaffed. There was only one person working the entire time I was…read morethere. She tried mightily to handle customer service, testing, sanitation, coordination with off-site staff, and more--and I do commend her for her efforts. But this is no way to run a health clinic. I was really taken aback by the fact that, once I accepted a telehealth appointment with a nurse practitioner, I was expected to discuss all of my symptoms and treatment options using the receptionist's phone--in full earshot of everyone in the waiting room (though there were only a couple people; one was a minor). I question the legality of practicing medicine in this manner, ie, who is supervising the clinic if no doctors are on site? Are nurse practitioners in Illinois licensed to provide care and prescribe without direct supervision? Furthermore, while the nurse practitioner I spoke with was as kind as can be, their medical advice wasn't helpful. For an unknown respiratory issue I described, they prescribed over-the-counter meds including a sleep aid (although they knew I already had an Rx sleep aid from my own doctor), and a common motion sickness remedy (although they knew I already had an Rx anti-nausea med from my own doctor). They also prescribed a cough suppressant that was just plain ineffective. I don't doubt their intentions, but when I was able to see my own doctor days later, he was frustrated that they didn't prescribe any antibiotics (not knowing whether my infection was viral or bacterial), and at the OTC choices I was given. Moreover, he immediately ordered a chest x-ray, which found that I had already progressed to acute pneumonia. I would return to this urgent care only if--like the day I went there--I had no other choice. And that would be silly, considering there's a reputable hospital right across the street.

Everyone there is always so kind and fast. Really listens and cares about how youre feeling. They…read moreare always so thorough with everything. Much appreciated and very much recommended!

At this facility they let their employees be rude, hang up on patients as well as make excuses for…read moretheir employees behavior. Susan who works as a phone receptionist for this office takes her job to personal to a level to argue with patients and hang up on them when the patients are expressing their concerns and Susan did not agree with them. This is not the first encounter I have had with Susan not liking my opinion and arguing back & hanging up on me. I called to fill my husband's diabetic medicine that I had put in a request for at our local pharmacy 2 days prior (hints: why I waited till today to go pick up also due to the holiday). I go to the pharmacy to see if it is ready. Only to be told our doctor's office has not approve it yet (our doctor's office will only fill scripts after 4pm each day) , so with that said another script request was put in from the pharmacy. I called the doctor's office to express this and SUSAN proceeds to comment "that this how we do things and sorry if you don't like it." "Also we just came back from a holiday." That is when I stated "yesterday would be the paper work from the holiday and which your office doesn't fill scripts till after 4pm so that means the holiday log should have already been worked."Not only did SUSAN express her rude tone of opinion back to me and hang up on me,but also continued to ignore 15 of my phone calls back to back. I then get a call from a non-registered number (while on hold with the office) and another lady who tells me "the phone systems are having issues" (which then means the office phones have had problems for 6weeks now also unprofessional) Mrs/Miss Susan is very unprofessional and rude as well as disrespectful to patients. I have not seen a doctor's office handle situations in such an ill unprofessional manner. I would not recommend this office to no one and I may be finding another doctor for my family of 7 since they are not for helping people and allowing their employees treat/talk to the patients and to ignore their patients. If Susan has acted and spoke to me this way just think how many others she has done this too and no one has spoke up.

This office has been assisting my family for many years. They have a great team that is caring and…read morelistens to your needs. The reason they aren't getting 5 stars is because they almost always bill me afterwards for a co-pay that gets paid at the time of visit. They also will not see patients who have not paid their co-pay.

The staff were very professional and kind. They worked very hard to see all their patients in a…read moretimely manner.

My visit at this office was pleasant and very clean environment. The staff was very professional…read moreand did everything they could to assist me. I would definitely recommend this office.

Cheryl( especially YOU!) , April and Brandy ( I think I spelled their names right) are such nice…read moreand professional Ladies! I felt so at home. It was like being on the Oprah Winfrey show. They are so sweet that you'll share your entire life with them! Thank you and the Dr. Win for being so nice and prompt. It was a pleasure meeting you all and I'm looking forward to being one of your patients. Thanks, Wil

Quality care but has no respect for time. 2nd appointment and has waited 45 mins for my SCHEDULED…read moreappointment. If you can't cater everyone in the schedule, then lessen the case load per day. Other wise, they accommodate your concerns. Staff are good. Some of them you would hear their comments on patients on the hallway while you're in your room waiting, so that's a bit unprofessional.

Awesome doctor. I see Dr. Jenn S. she is professional and…read morecaring for all your needs. I have been seeing her for over two years now! I highly recommend her.

Dr. Morrison has been my doctor for over 10 years and he is great. He is friendly and doesn't make…read moreyou feel rushed. He listens to the patient. His staff is also kind and caring. I have recommended him to friends and my daughter also goes to see him as well.