I came to this facility for an injury. When I entered, there were 2 people in the waiting room with…read morefrequent, wet coughs and blowing their noses. I asked the receptionist if I could have a mask and her response was that she wasn't allowed to give me one until I was called back to the care area. I thought that was a weird rule. She wasn't exactly pleasant about it either. I had close to an hour's wait, which was fine. It had to be better than waiting in the ER. From there, I was greeted by a very nice and friendly tech named Heather. She took my vital signs and a bit of a history and then took me to an exam room. She told me there were 4 people ahead of me, which I appreciated being informed of that. She was very kind. Then a nurse named Brenda came in and collected my history. She was also nice and informative. Megan, the NP, then saw me. She was also nice, calm, and helpful. One thing that they could do to speed things up is carry tablets or laptops. They used paper and pens to write everything down and then would have to transfer all of that to their EMR system. I'm sure this would help cut down on patient wait time.

This facility bills as if it is an emergency room visit and not an urgent care visit. Bill was…read more$900+ whereas a similar visit to a different urgent care the bill was only about $200. They blame it on insurance even though it's their fault and refuse to correct it. Do not go here, find another nearby urgent care in surrounding towns.

I was so fortunate to get into Total Access Urgent Care on their grand opening/1st day in business…read more The online checkout process was easy and quick. I was able to book my appointment and they brought me back to a room pretty much when I arrived. The staff are very friendly and helpful. I will definitely return because of the quality of care I received.

This place never read my x-rays or never sent them to a radiologist, after a nurse was the provider…read moresaid my foot didn't appear to be broken. The nurse didn't even look at my foot. I have several fractures. Called the number to speak with the person over them and they gave me a number that screens calls and no one returns calls. Do not to this place

I had a great experience. The nurse who took my blood pressure and the healthcare provider who…read moretreated me were very friendly, polite, and patient. They took the time to answer all of my questions and made me feel comfortable. Everything went very well, and I'm very satisfied with the care I received.

This urgent care is woefully understaffed. There was only one person working the entire time I was…read morethere. She tried mightily to handle customer service, testing, sanitation, coordination with off-site staff, and more--and I do commend her for her efforts. But this is no way to run a health clinic. I was really taken aback by the fact that, once I accepted a telehealth appointment with a nurse practitioner, I was expected to discuss all of my symptoms and treatment options using the receptionist's phone--in full earshot of everyone in the waiting room (though there were only a couple people; one was a minor). I question the legality of practicing medicine in this manner, ie, who is supervising the clinic if no doctors are on site? Are nurse practitioners in Illinois licensed to provide care and prescribe without direct supervision? Furthermore, while the nurse practitioner I spoke with was as kind as can be, their medical advice wasn't helpful. For an unknown respiratory issue I described, they prescribed over-the-counter meds including a sleep aid (although they knew I already had an Rx sleep aid from my own doctor), and a common motion sickness remedy (although they knew I already had an Rx anti-nausea med from my own doctor). They also prescribed a cough suppressant that was just plain ineffective. I don't doubt their intentions, but when I was able to see my own doctor days later, he was frustrated that they didn't prescribe any antibiotics (not knowing whether my infection was viral or bacterial), and at the OTC choices I was given. Moreover, he immediately ordered a chest x-ray, which found that I had already progressed to acute pneumonia. I would return to this urgent care only if--like the day I went there--I had no other choice. And that would be silly, considering there's a reputable hospital right across the street.

At this facility they let their employees be rude, hang up on patients as well as make excuses for…read moretheir employees behavior. Susan who works as a phone receptionist for this office takes her job to personal to a level to argue with patients and hang up on them when the patients are expressing their concerns and Susan did not agree with them. This is not the first encounter I have had with Susan not liking my opinion and arguing back & hanging up on me. I called to fill my husband's diabetic medicine that I had put in a request for at our local pharmacy 2 days prior (hints: why I waited till today to go pick up also due to the holiday). I go to the pharmacy to see if it is ready. Only to be told our doctor's office has not approve it yet (our doctor's office will only fill scripts after 4pm each day) , so with that said another script request was put in from the pharmacy. I called the doctor's office to express this and SUSAN proceeds to comment "that this how we do things and sorry if you don't like it." "Also we just came back from a holiday." That is when I stated "yesterday would be the paper work from the holiday and which your office doesn't fill scripts till after 4pm so that means the holiday log should have already been worked."Not only did SUSAN express her rude tone of opinion back to me and hang up on me,but also continued to ignore 15 of my phone calls back to back. I then get a call from a non-registered number (while on hold with the office) and another lady who tells me "the phone systems are having issues" (which then means the office phones have had problems for 6weeks now also unprofessional) Mrs/Miss Susan is very unprofessional and rude as well as disrespectful to patients. I have not seen a doctor's office handle situations in such an ill unprofessional manner. I would not recommend this office to no one and I may be finding another doctor for my family of 7 since they are not for helping people and allowing their employees treat/talk to the patients and to ignore their patients. If Susan has acted and spoke to me this way just think how many others she has done this too and no one has spoke up.

This office has been assisting my family for many years. They have a great team that is caring and…read morelistens to your needs. The reason they aren't getting 5 stars is because they almost always bill me afterwards for a co-pay that gets paid at the time of visit. They also will not see patients who have not paid their co-pay.