My wife and I went for blood tests prescribed by our primary care provider. The technician apparently took it upon herself to determine that her lipid test wasn't medically necessary when she entered the data into her computer prior to performing the blood draw. My blood draw was painless, but my wife suffered through being stabbed 3-4 times before the technician finally found her vein. We both were prescribed identical lipid tests but when upon receipt of the Medicare summary, my test was paid for by Medicare but my wife's was denied. The attitude of the technician displayed towards my wife was one of disdain and my wife commented on it after we left, figuring that she was biased against Asian people with the way she did her test after seeing how mine was done. Find a different source for lab work than this location. I will never go there again. read more

Best Quest experience I've ever had. I had to do my glucose test for pregnancy so I was there for over an hour and the phlebotomist made my time so pleasant!!! I also hate getting my blood drawn and she talked to me the whole time which calmed my anxiety. Will definitely go back here if I need to! read more

I checked in, opted for the text me when ready for me option because there was no seats open in the waiting room, I went outside to my car and waited around 40 minutes and never received a text. when I went in and asked they said they called my name in the lobby and I wasn't there and was very rude at every encounter I had with them. I hope I never have to go back there. read more

Terrible service. The girls that work here are lazy and fat. They left me in the waiting room to joke around in the back. While theirs nobody being served. This place is a joke. read more

Was in and out in 10 minutes! Waited 6 minutes and 4 minutes for the tech (Carrie) to verify my insurance and draw blood. Really quick and efficient! read more

Quest Diagnostics - Quest Diagnostics is on the left had side of the Heartland Women's Healthcare building. - Laboratory Testing Near Me - Shiloh, Illinois

Once again I was asked to sign a pen pad with no reason given for a signature. When I asked what I was signing, I was told I would receive a printout when I was finished signing the forms. When asked again, she said It was for Medicare surveys. I signed twice to receive a form about frequency limits on some lab work. She never looked at me or smiled during the entire time. read more

Again again last chance at quest for my same labs and person Carrie DIDNT CLEAN with ALCOHOL before drawing blood from my arm!! Rude and unprofessional. Done with quest going to hospital going forward. Unsanitary by not cleaning my ate so let's hope it doesn't affect my labs results. read more

do not take your children to this location. I had the worst experience at this place. I made an appointment for me and my 3 yr old our appointments we're 9:30 and 9:40 when my name was called the phlebotomist would not let my daughter come back with me. I said " oh she has a 9:40 appointment too and is checked in" thinking they maybe thought I was jumping the line. She very coldy said " we do you first" I was shocked. I tried to explain the situation again and she very flatly said " we'll do you first". this was alarming to me and I wish I would have just left then but we needed the blood work done so then my daughter is called into the room across the hall. my husband has to yell across the hall to ask about my daughters wt. they were about to get started when I finished and went to take over in the other room. that phlebotomist was obviously annoyed at the amt of vials she would need. my daughter was stuck and was sitting still watching as she normally does when it started so slow the flow at that time she got upset and began to move. the phlebotomist kept switching out vials turns out none of them had enough blood.the lady that was helping said they could try to send it in anyway to see if it can be used but I asked which tests they did not get at all the rude phlebotomist said " what we are trying to tell you is that they may not be used at all" I full understood what she was saying I just wanted to know which test to look for and which still needed to be complete. I left and told them not to run them bc I was scared of getting charged double if they didn't work out. now I take my daughter to quest south county and she is traumatized by the Shiloh location and is very difficult to console cry and making it very difficult she had never done that before but as usual the South County staff were AMAZING and were able to get her blood work. I want the Shiloh staff to know that when you have a little kid one time is all it takes to make something really scary for them. My daughter is not new to blood work and will be getting it frequently for a while now and they have truly made things so much worse for her in the long term. read more

Got right in with a appointment. Rude and incompetent people with bad attitudes. Had the same bad experience at the Belleville location. Both times I left with a huge welt and a bruised arm. read more

I have been going to Quest for 18 years. I go several times a year to have my blood drawn. Its usually a slight wait time to be seen. Today, there was no wait. One lady took my insurance, and I had another lady draw my blood. They were not friendliest, but they were professionals. The only issue I have with Quest, is that they constantly lose my standing order, even when my doctor sends it the day i come in. It happens everytime I come in. Its to the point where i am looking for some place else to have my blood drawn. read more

Quest (Shiloh and Belleville) can't seem to bill secondary insurance, or at least Tricare. Tricare always picks up our co-pays but Quest insists on collecting before billing, thus we'll never see a refund. Going elsewhere from now on. read more

I went on a Saturday morning with no appointment. Got right in at 7:15 with no wait! The employee who drew my blood, Mona, was fantastic! Professional, courteous, and so very friendly, especially that early in the morning! She made me feel at ease and was a pleasure to speak to! The facility was very clean and modern! read more

Had a very sweet lady as my lab tech. I went in with low expectations after a very trying day. She talked about everyday life and made the whole process hassle free and quick. read more