Made an appointment for my daughter T 1:10PM, 2nd appointment after lunch. Showed up 5 minutes early, checked in electronically and was provided with a number. There was 1 more person sitting in the waiting room so we sat on the side that wasn't visible from the back. There was another patient already in the back. After the first person left, heard her say something which we couldn't make out and the person went in. We thought ok, that could be the 1pm appointment. While waiting, 1 more person came in and sat down. After the 2nd person left, again heard something and see the new person going in. At this time, we were confused as it's 1:30 and the person working there never came out to see if anyone else was there. I then stood up and waived at her and said what happened to our appointment at 1:10? Was told "you can't be 1:10. I already had a 1:10. ". I was wait a minute, I checked in 0ver 20 minutes ago. Was then told rudely prove you have a appointment and walked away. Showed her the text from Quest but she still asked for proof. I had to pull up my phone and login to the Quest account to bring up my appointment as I didn't get any confirmation email. At this time, I was pissed and started to raise my voice just to get her to listen to us. Told her I will be calling corporate just ti get my daughter's blood drawn. Guess what, our appointment was right there in her screen when we got in the room. She needs to be trained on how to treat patients with respect and at least come out to the waiting room and not just yell from the back. I was so upset with this, After finding the customer service line, called to file a complaint. Was told that they will have this looked into. I will never go back to this location. Hope you never have to experience this if you use this location read more