I kept hearing about this place for Covid testing but quite honestly I've never needed to even…read moreconsider it, up until a few days ago. I walked in and there was literally only one customer there. As the female employee was assisting the other customer, she peered out behind the counter to ask if I'd filled out the paperwork online by scanning the code. I immediately did so while standing in line and was assisted right after. A few people came in after me and while the young man assisted me, his computer locked up and he had to refer me to the other employee. Unfortunately the customer who was waiting behind me was able to go in front of me and I ended up behind him in the Covid testing line even though I was in front of him for registration long before he even came in. I feel like they should have let me go first. It's my only complaint and a valid one since I was feeling very much under the weather. They swabbed me very quickly and I had questions to which the young lady who swabbed me referred me to a nurse for my questions to be addressed especially since I was having symptoms. I felt like they were professional, kind and extremely patient with me. I couldn't ask for anything more when dealing with a business especially a business that is dealing with my health.

Needed a PCR test with relatively quick results for travel to Canada. Found this place which…read moreapparently was able to produce results quickly. The good: -minimal wait (after I cleared the check in guy who was super slow) -tests themselves were fairly quick -PCR results were available in about 36hrs The bad: -we were told that we would be text the results but we never received the text! Had to call to ask status, which was an ordeal (see point below) -calling in was a nightmare. Hold time was 20min+ and they kept dropping the call so I had to call back several times. It took me over an hour to get through

This was one of the best LabCorp locations I've been to for lab work in Union! The staff was very…read morecourteous and professional, Ingrid / Mira, while doing my blood work; I never made an appointment, just walked in. The wait times were quick. They made me feel like I came here on a regular base, normally, I go to Ferry Street, this is where I'll be going moving forward, thank you so much, ladies, Ms Jay

Terrible customer service Horrible patient care…read more No staff No professionalism If I could give zero stars I would

The phlebotomist I saw BRUISED ME UP REAL BAD. When he cleaned the area on my arm, he went to feel…read morefor the vein again with his glove and then tried to stick me. I had to remind him to clean the area again before he stuck me. ALSO! The tourniquet was on my arm for like 4 minutes!!! And then finally he stuck me and still left the tourniquet on. Once blood was flowing, I had to remind him to take the tourniquet off! I knew I was going to bruise really bad. It's amazing how many phlebotomist's do their job wrong. You have to be on point with everything. No mistakes! I feel bad for the people who get their blood drawn with no knowledge of what a phlebotomist should and should not do. This is an important position! Never coming here again. He was also so quiet. Barely said a word. You are working with people. You are taking their blood. No empathy.

Yikes! This place is simply awful. The staff are poorly organized and they seem to want to actively…read moreminimize helping people and doing their job. I needed blood work and an employer-mandated pre hire drug screening. It should take 10, 15 minutes tops. I check in, there is no number or indication of what to do so I ask the front desk and they speak to me like I am the biggest nuisance. As I wait, multiple people who arrived and checked in after me got to go in first. By the time it was my turn the waiting room had turned from just me to half occupied. The phlebotomist was fine but their equipment was so old and the needle was unnecessarily large. I work with needles everyday as a health care provider, so I literally know all the sizes that they come in and what is needed. When I was done, I was waiting for the drug screen and after having no service or information, I ask the front desk and they pointed to the person who was supposed to help me. She saw me multiple times, didn't acknowledge me, and pretended to be busy with something that did not appear all that important (i.e. organizing some inventory). She finally gets to me and it literally takes only 3 minutes (meanwhile I waited like 20 minutes ) to get it done. At least they didn't lose my labwork! Yeesh, I guess I expected more for the location but it was really disappointing

Phlebotomist was horrible, kept switching arms and moving the needle around and still couldn't get…read morethe blood sample. Checkin was chaotic and disorganized, staff is unfriendly and condescending.

DO NOT GO TO THIS LOCATION! The photos say more than enough, but I'll share my experience with the…read moreoffice. This location is normally very crowded so be prepared to wait. Luckily I only waited about 15 minutes before being called to the back. You check in at a kiosk, then wait to be called to the front desk to hand over your prescription. The lady and the front desk and the lab tech that I had were both friendly and helpful. The tech was phenomenal! She found my veins with ease (which never happens) and had me in and out of her room in less than 5 mins. I was so nervous to get my blood drawn, that I didn't notice the condition of the room until afterwards. Then I walked into the bathroom and almost passed out! Dirty floor, sink falling off the wall, dusty pipes, no paper towels, no soap, no sanitizer- UNBELIEVABLE! I quickly alerted the front desk and she apologized and said she would let management know. That wasn't enough for me. I called corporate and of course was given the run around. I was promised a call back and here it is 2 week later and I am still waiting. They require that you wear a mask while in the office. I suggest wearing a mask and a hazmat suit cause it's disgusting in there! Stay far, far away from this place! I'll never ever visit this labcorp location or any other one ever again. The conditions of this office are deplorable and they need to be shut down IMMEDIATELY!!!!

So disappointed.....got an appointment quick enough with a promise that results would get to my…read moredoctor within a few days. Almost two weeks later I am in my doctor's office and the results are not there even though I called TopLab several times in advance to make sure they were providing the results to my doctor immediately to no avail. In my doctor's office, his nurse had to request them and then TopLab faxed pages where some of the results were not legible. My doctor called them and asked for an important specific result and they wouldn't give the doctor the information he requested over the phone. The dispensary is not very clean and the person taking blood laid the empty vials on a hand/arm of the chair which is touched by every person coming in and not a hygienic surface. When I mentioned it, the nurse said it is ok, it didn't fall on the floor. Find another lab for your bloodwork.....

First experience: my husband said it was great…read more Second experience: long wait (over 30 minutes) and this was with an appointment time. 3 business days later, still no results. I had to call and got the run around to finally speak to a live person in Customer Service - Mary - got me my results but was rude and hung up on me after putting me on hold for 5 minutes. Don't go here - would not recommend it.

Easy to schedule appt. Little wait to be seen and great phlebotomists. Pain free experience.read more

My experience at Summit Health Lab in Florhham Park NJ has been excellent. The receptionist,…read more Kerri, is phenomenally good at what she does. As I have waited for tests in the reception area, I have been deeply impressed with the way she deals with phone calls. She is so considerate of the person on the other end of the call without losing track of the people waiting to have a test done. When she got off the phone earlier today as I was waiting to be called in for a blood test, I. turned to the woman sitting next to me and asked her, "Have you ever heard a receptionist be more concerned than she is with people whose calls she is receiving? and she replied, "I was thinking the same thing myself." If you ever give an "employee of the year award," I hope you will put her at the top of your list for consideration. Sincerely, Pam Hasegawa 29 Hill St. Morristown NJ 07960 201-400-6714

Even if you make an appointment there is a long wait. Seems like they don't have enough staff to be…read morehaving 3-4 patients scheduled at the same time. Poor service

Waiting room was full. You gotta have an appointment. Nurse who drew my blood was nice.read more

I wasn't feeling well, so I stopped by city MD in Union. From the moment I walked through the door…read morewas a pleasant experience. From the young lady at the front desk to the young lady who called me back, everyone was pleasant. When I got back to the room, I was greeted by a young lady named Ashley, who was super polite and professional. Eventually, I had the pleasure of being seen by Semeelah Reed, PA. She was so kind pleasant and just overall welcoming. Two years into minutes into the interaction I felt like I was talking to an old friend. I ended up having the flu. She took the time to give me a full exam. Make sure my lungs sounded OK, took all my vitals and didn't do the typical doctor at the door you get in these times. Although I live in Clifton the next time I need to go to urgent care I'm gonna probably make that drive to union. You can't put a price tag on great customer service. Donyea T. Collins Clifton, NJ

REED, SAMEELAH PA. Horrendous bedside manner. Do not recommend seeing her for health concerns.read more

Although they pay good money for their test ..some of the staff are great but then you have a few…read morestaff that talk about other clients as i observed sitting there ...and i was told i couldn't test in one of their departments because i was late for them to read the outcome of the test ..like where's the break its the holiday season and i needed the money ..but now i cant help my kids because someone is on a power trip.