It's been a quick months since my last visit, even at 6:45 Westpac was busy. Easy self checkin at…read moreone of two kiosk's. Comfortable clean waiting area with the latest news being played. My wait was about 30 minutes without a appointment. I need to remember next time to make one it would save a lot of time. The staff was friendly, professional and very busy. I'll probably be back again in 6 months. Thanks Westpac

Sabrina who works the reception desk is very rude and does not appear to have the appropriate…read morepeople and social skills for the position she holds. I highly recommend you reconsider her being the first person your patients see and encounter. The rest of the staff was wonderful and very polite. Do better Sabrina

I visited this lab with my daughter. It's very clean and inviting, almost looking brand new. Upon…read morearrival, we signed in on the portal. We were the only ones there. The phlebotomist was nice and helpful.

Excellent equipment and very nice staff. Wait rime are not too bad. River walk office does a nice…read morejob.

Apparently they were bought out by Adventist health and now randomly don't offer things like x-rays…read moreon certain days and the lady at the front is incredibly rude. Instead of just calling the Chester location to see if they were offering x-rays, she told us we could drive over there ourselves and check. Unhelpful and lazy. I ended up calling and was told that Chester was providing x-rays but that the wait time would be extra long because this location wasn't doing them. How do we have only one location on a Friday doing x-rays? They won't be starting them again until Monday as if people don't have full time Jovan

I went there for a TSA pre-check with an appointment. The building is dingy and unmarked except for…read morea very small sign . They are aware of this as well. I went to the restaurant across the parking lot for information to the location where I was informed that everybody has to go into and ask where they are located. It has been over a week so I called to check on my status. I ended up with a male on the phone who wanted to give me the bums rush and seemed irritated. I waited a bit and called back where I received courteous help from a female staff who was polite and helped me through the process.It feels like a government contracted agency that is just their to collect tax dollars. All and all my experience was negative except for the friendly voice on my second call.

We needed TSA priority passes for a coming vacation. ARCpoint Labs was recommended. We didn't have…read morea appointment, we were lucky there was no waiting. Friendly lady checked us in she required birth certificate drivers license or a passport. We were called back by Loren after 5 minutes. My wife was first Loren asked a few questions as she entered all her information on a screen that we were able to follow. Loren entered all our information, finger prints and a picture were taken. Loren was friendly very proficient she completed my wife's application in 10 minutes. I was next she finished just as fast no paperwork everything was completed on a keyboard and screen. There is a $78 charge for each application we should hear back within a week after a background check. The time and hassle we saved was worth it. It was easy process especially with Loren she was very pleasant and knows her job well

I had to come here routinely over the course of 18 months. I was getting blood draws to monitor…read morelevels of valley fever in my blood while I was taking anti fungal medication for the valley fever infection. At one point they lost all my blood samples because their blood refrigerator malfunctioned and all the samples whet bad. It set me back many months of progress. That's unfortunate error but no one's fault really. What really bothered me about this business charged me an additional $500 for services not referred. I emailed back and forth for a long time with them and got the run around. They never resolved it on their end and I was stuck with an extra bill that should've never happened.

I had to complete lab work so I decided to go here. I've been here once before. The staff has…read morealways been kind when doing any labs here, it's usually pretty quick. It's clean and has plenty of seating. The attendant was nice as she took insurance info and would recommend the location. They seem to take care of you in a good and timely manner. There is ample parking in the back parking.

All of the staff in back were wonderful. The lady at the front desk, however, was horrendously rude…read moreand unprofessional. I think that if someone is going to be so hostile to people, they should probably seek a different job position.

I scheduled a morning blood draw at this facility and was in and out very quickly. I was impressed…read morewith the cleanliness, but mostly how effortlessly my phlebotomist did his job!

They are always awesome, no matter the day, great quality care and they do really well keeping the…read morecrowds down..General rule on Saturday.. or any day for that fact....Come early.. That's right, wake up, get the blood flowing literally. And then get In-N-Out (no pun intended), show up early without the crowds, this group was coughing, hacking & sneezing, and basically forced me to wait outside til my name was called... Ugghhhh cold and flu season sucks... HOURS: OPEN 0600 to 1700 M-F and 0700 - 1200 Saturday.

I scheduled a 10:30 appointment at LabCorp and still ended up waiting over 90 minutes to be seen…read more What's the point of an appointment if you're treated like a walk-in? The wait time was absolutely ridiculous and really needs improvement.

Professionalism & Courtesy are UNKNOWN at Westpac Labs. Their clerical process is ancient &…read moreredundant, even when an appointment is made. ( I.e. Sorry, but we can't verify that you even HAVE an appointment) Wait times are long & unacceptable. The whole process makes me concerned with how accurate test results may be. It seems like they grew too big, too fast. The actual lab 'draw staff' are polite, but initial impressions are EVERYTHING! They really need to work on making the Customer 'feel' important, and the reason they exist as a business. Otherwise, there ARE other labs for a patient to choose from.

I wish I could post the angry mob of customers at this place. That would be all that's needed for…read morethis review. They have an appointment system online, but like most medical facilities - even if you have an appointment expect a wait. There is a check-in kiosk that nobody seems to know how to use (even the workers). [pro tip: select gender when checking in or the check-in won't complete]. Staff was fine once getting lab work done.

Literally the worst; par for the course for Quest Diagnostics. I make an appointment days in…read moreadvance and call my doctor's office to get the lab order sent over. I show up early, even in fog. I digitally check in, while walking to the waiting room from the parking lot. I get the text "you will be called soon, head to the waiting area" - Fantastic! I'm already in the waiting area. I proceed to wait for 20 minutes, my name is never called. Finally, because there is zero reception, that person has been replaced by an iPad. Sad but true. I ask the next employee who opens the door. She says, we already called you. I tell her that I have been there since checking in. She says "Well, I don't know what to tell you." and then says I can keep waiting until they can call me. I had another appointment and had to leave. This is the second time I tried to use Quest Diagnostic and had a similar experience. And the attitude is just the cherry on top. It's blood testing, not rocket science, and they just can't get it right. Oh and if you think they have a phone number or any type of way to hear from you as a customer. Forget it. They don't.

Wait for hours then they tell you that they are closing And can't help you. Crazy. everyone looks…read morelike they could care less about patient care and helping the elderly. DO NOT COME TO THIS PLACE

Needed to make a trip downtown to Quest Imaging, I got right in with no appointment for a EKG and…read morebloodwork. It was 11:15 I was greeted as i entered comfortable small waiting awith TV Called back by William who drew my blood in a clean draw station no pain he was smooth. I then went down the hall where Christeen greeted me, she set me up for my EKG , very friendly and professional. were done in 10 minutes I was only at Quest 20 minutes before I was headed back to my car. Thank you Quest

Fantastic experience. Quest Imagine has hours past those that are posted and while it may not…read morealways be the case, it was for me. And boy did I appreciate that. Not having to take off work for a scan was a real treat. When I arrived after 5pm it was empty sans one employee who checked me in. There was little to no wait for my appointment and I was in and out in less than an hour. Highly recommend Quest Imaging at the downtown location on Chester.