Literally the worst; par for the course for Quest Diagnostics. I make an appointment days in advance and call my doctor's office to get the lab order sent over. I show up early, even in fog. I digitally check in, while walking to the waiting room from the parking lot. I get the text "you will be called soon, head to the waiting area" - Fantastic! I'm already in the waiting area. I proceed to wait for 20 minutes, my name is never called. Finally, because there is zero reception, that person has been replaced by an iPad. Sad but true. I ask the next employee who opens the door. She says, we already called you. I tell her that I have been there since checking in. She says "Well, I don't know what to tell you." and then says I can keep waiting until they can call me. I had another appointment and had to leave. This is the second time I tried to use Quest Diagnostic and had a similar experience. And the attitude is just the cherry on top. It's blood testing, not rocket science, and they just can't get it right. Oh and if you think they have a phone number or any type of way to hear from you as a customer. Forget it. They don't. read more

Went in today to get some blood work and had the pleasure of meeting Jennifer and Tish. Jennifer was training and wow... Tish must be an excellent mentor because Jennifer did an amazing job,.., 100% qualified. Great job Jennifer. I highly recommend this Quest. Friendly and Professional... and thank you again for excellent care and service Tish and Jennifer. Great online service: easiest way to make appointments, Checkin when arrive with courtesy text messages. Supper beneficial and helpful. read more

Quest Diagnostics - Laboratory Testing Near Me - Bakersfield, California

Wait for hours then they tell you that they are closing And can't help you. Crazy. everyone looks like they could care less about patient care and helping the elderly. DO NOT COME TO THIS PLACE read more

Had some work done there recently All staff was friendly attentive and professional in clean nice facility no waiting easy parking. read more

I really like this place. The service is friendly, the space is spacious and kept clean. I had an appointment but didn't wait as long as other places. read more

There are the most unprofessional lab I have ever dealt with. They keep billing my insurance wrong. Every time I get a bill I have to spend 30 minutes on the phone trying to correct them about my insurance but they still can't seem to do it right read more

What awful experiences! They send you to the wrong location. When you're where they tell you be but you're supposed to be somewhere else, they tell you it's just two blocks down. Then when you go two blocks down they send you to the back door that nobody answers and after ten minutes of ringing the doorbell, you're informed you're still at the wrong location. When you finally get to the location nobody told you about (3 miles away), they're locked for the day at 359 pm for an appointment scheduled 20 minutes before. Horrific customer service. Horrific online experience. Don't even try to get in touch via telephone. Absolutely pathetic quality of care. You're dealing with a 17-year old who doesn't even want to be there for the blood draw to begin with. Everyone is more interested in locking the doors than seeing patients. We definitely have the wrong people going into health care. read more

Terrible service we have an appointment and we have to wait until 2hours after because Quest diagnostics never received my husband oncologist paperwork . Went ask oncologist and explained me appointment was done week ago Nurses are rude and change my husband appointment read more

Quest Diagnostics - Quest diagnostics incorporated lobby - Laboratory Testing Near Me - Bakersfield, California

Went in today for some blood work. Sorry I didn't get the names of the two girls who were there, but they were awesome! Helpful with the registration process and the blood draw was painless. read more

I was at the doctor and he gave me labs to be done so I noticed that Quest was just five doors down. We checked and the wait time was only five minutes. The office is big and beautiful inside. I never even had to sit down,. You check yourself in on a ipad and a nice male employee said come on back. He did the paperwork and took my blood and I was out in a flash. It was so fast and efficient. The man who took my blood was also very good and didn't leave a bruise. This will be my place to get my labs from now on. Thanks for doing such a great job.today read more

I'm giving one star because I can't give "0". I had a blood test done on 4/2/24. Didn't get results, so I called them a week later, on 4/9/24. After waiting 1 1/2 hours for Quest to answer the phone, I was told that their machine is broken and that I will not get my T3 reverse test results until after they repair their broken machine, which may happen on 4/28/24. DO NOT GO TO ANY QUEST DIAGNOSTICS LAB. You may die before you get your test results. With all the money they make from us customers, they cannot replace a broken machine or rush the repairs. SHAME ON QUEST DIAGNOSTICS. read more

Great experience at this Quest Diagnostics! Comfortable waiting area. Before you take a seat, though, make sure to check in at the kiosk at the counter. They will get to you shortly. Wonderful phlebotomist. 5 stars all the way!! read more

Quest Diagnostics - Modern facility - Laboratory Testing Near Me - Bakersfield, California

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I am a cash pay customer. Before my appointment for routine labs, I received an estimate for around $300. I had my labs drawn and today received my bill for $611!! I called the billing department to discuss, but they were no help and basically said rudely "too bad!" So now I am stuck with a $611 bill. Quest lies and I will never use them again. Why lie and rip off people who are cash pay customers? Dishonest company and rude customer service. read more

I made an appointment and got there 50 minutes early. As other people checked in including walk-ins, I asked if I would be seen earlier than my scheduled appointment. I was told that it would be based on who was "next in line" making me believe that I would have priority over walk-ins. I checked in before any of the walk-ins, so I figured I would be called after those who had earlier appointments. That was far from the truth. After waiting 40 minutes watching several people check-in as walk-ins and called in to get bloodwork, I asked why I was not being seen before them. The gal said it was based on the computer telling them who is next. So, if you get there much earlier than your scheduled appointment, check in as a walk-in or you will be unjustly passed over by walk-ins. Also, the manager was defensive and justifying the unfair system they have in place when I expressed my concern instead of being empathetic. read more

Friendly phlebotomist! Easy check-in area. Definitely recommend to use their website to book an appointment because when I was there, no one was at the front desk. So it's definitely convenient to use their online booking service to book your appointment and fill out the forms ahead of time. read more

I have used quest for years. This is our link between UCLA and Bakersfield. The lab techs there are incredibly rude. I use quest every 3 months for my child. The orders standing or new never change. I asked the tech to double check an order. She didn't. I stepped out to confirm with our dr. When back in to ask her to check again. A second employee decided to argue and insert herself. Like a child rolled her eyes and said I was not being clear when I asked her to check the first time. Both employees were extremely disrespectful. Will not use quest again. read more

there is no number to call to actually speak to anyone before actully going to their office. everything is through an automateded system.

Very impressed with Arturo the young man who drew my blood last week! It was my first experience having blood drawn at this particular lab. He was very professional & I have not had my blood drawn so easily as this experience! Only one try!! Lately, other labs have had to try 2-3 times. Hopefully, this young man receives much praise for a job well done!! Great job Arturo! read more

Arturo was truly the best. I went in and realized that my lab requests weren't in the computer and he called and got them faxed over within 15 minutes. He really helped me out because I have very little time and was trying to get this done when I had a day off. Thanks Arturo and the whole team on Brimhall...super nice, on time, patient, and very professional. read more

Mel the lab technician is wonderful! She is great at finding the perfect vein for drawing blood. Wait time is always less then 5 minutes! The staff is sweet and friendly! read more