Very good experience here today. The receptionist was extremely friendly. The service was fast. We…read moredid make an appointment online for 1 PM and waited approximately 25 minutes in the lobby and we're called back. The nurse practitioner was good and very efficient. He gave us quick results and got us out of there would definitely come back.

While the physical locations for this program are efficient, the telemedicine services and…read moreadministrative communication have been completely unacceptable. I joined specifically because of the advertised assistance with the Prior Authorization (PA) process, but a total lack of coordination between departments has resulted in a four-month delay. I have been attempting to navigate the PA process since March 2026, and despite qualifying and providing all required documentation, I have encountered the following issues: - Conflicting Information: Staff members repeatedly provide contradictory information regarding operating hours. I have been directed to call on weekdays only to be told the department only works weekends, and vice-versa. - Lack of Documentation: Despite multiple assurances that my records were received, staff recently claimed there is no record of my previous calls or documentation. - Misleading Claims: Staff confirmed a new PA was submitted in June 2026, yet my insurance provider maintains no request has been received since a denial in April 2026. That April denial was reportedly due to the office's failure to include the required documentation. - Poor Communication: My attempts to follow up are frequently met with dismissive attitudes from staff, even though I am strictly following the instructions provided to me. The administrative failures of this program have made it impossible to access the services I qualify for. I would caution others to be prepared for significant delays and a lack of accountability regarding insurance authorizations.

My appointment was at 0830 just to get an allergy shot. Sit and wait. The doctor is in and out less…read morethan 10 minutes but takes forever for someone to administer the allergy shot. If I didn't need this shot, I would of walked out already. Nothing over the counter works for me due all the chemicals my body was exposed to while serving my country. I have been here over an hour now.

The type of care they provide is pretty careless. Nearly impossible to get a damn refill on a…read moreprescription needed. Pretty ridiculous they make it that impossible. Office experience I don't get to experience because they always try to do everything through phone. They would rather let you die than get you some help. Elton Tripp is a great doctor but the staff is not quite helpful at all. This is the second time they make it impossible to get a refill. Instead they try to upsell you on their pharmacy. I don't care who the provider is, if they can't even get me a refill what makes them think I will switch over to them? Highly disappointed! Better off dying instead of getting help

I've been going to this urgent care for 3 years and I've never waiting over 30 minutes to be seen…read more They get me in quickly and the staff is very kinda and they are determined to make sure you leave with the right medication to make you feel better!!! I recommend trying out this urgent care!!!

They told me they don't give refferals,however I contacted the ceo,and turns out they do give…read morereferrals... how's that for service!! No service at all,doctor only spends less than a minute with you,I'm not kidding at all

If you can avoid this place please do! I took my daughter in for leg pain & they were telling me it…read morewas because of a bug bite. There was no bug bite. Ended up at ER because I knew something wasn't right turns out she had a broken shin. They need to get it together cause clearly they don't know what they're doing.

I'm really frustrated with my experience here. I called ahead to ask if my 7-month-old son could be…read moreseen due to a condition he was having if we should either go to er or there to not waste time , and was told the doctor said we could come in Based on that, I drove over and arrived around 8:10 PM (they close at 9 PM), only to be told they were no longer seeing patients for the night. That was extremely disappointing and honestly upsetting. I could have taken my son to the ER instead of wasting time driving here, especially in cold and rainy weather. As a parent, that kind of miscommunication really matters. To make things more confusing, another parent that had arrived 10 min after me mentioned they had been seen even later than that on a previous visit. So it feels very inconsistent. If you're not going to accept patients close to closing time, that needs to be clearly communicated when people call or reflected in your hours. Emergencies and health concerns don't always happen on a schedule, thing happen suddenly and people rely on the information they're given. Overall, very frustrating experience and a waste of time.

It was easy and quick to get an appointment. The staff was friendly and welcoming. They accept…read moreseveral insurances ,which help pay for the care that I needed.

my iud removal quest: my appointment was at 9:15 am on a Friyay, i got here at like 8:20. i was out…read moreof there by noontime-30. it takes a while but it's a clinic not McDonalds :) bring a book or a crochet project or whatever brings you joy :) i checked in, waited, tv was staticky, they called my name, paid the piper, waited, moved from lobby to a different waiting room and did a pregnancy test, i think that's depending on what you're doing or standard procedure idk, wait again, go over paperwork, wait again, change into a gown that barely covers the booty and proceed to the procedure room. anyhow, that was my experience with my waiting process. i got my iud removed here successfully and replaced a few years ago. fast forward to a few years later i am back to have it removed. beforehand, i had an appointment at the Tulare location and she couldn't see the strings so she used some other mouskatools to try to go for the gold but no luck. the pain was so bad i thought i was in hell :/ i was so distraught and in pain that for the second appointment here in bakersfield (after a scheduling conflict, i had to reschedule again for the Friday timeframe) i was like hellsnah "someone sedate me" (cristina yang voice) so i opted for the iv where i was so out of it, i don't remember them removing it or feeling any pain whatsoever, but i was still awake. cool huh? i didn't even bleed one drop, unless i did and i don't remember. i do remember her showing me the iud, maybe for trust but verify haha or unless i dreamed that. the staff was fantastic, everyone there was just wonderful especially Zena, i remember the iv wasn't hitting me fast enough and i started freaking out (just breathing rapidly, nothing wild haha) and i remember she was calming me down and she was just a delight and really stood out to me. this place has great staff that have a lot of patience and help you be in a calm state of mind. it's a must for a place like this that offers extensive services. a pleasant experience is important and all of the staff at fpa really took great care of me.

I am surprised there are not more good reviews for this location. I was immediately impressed by…read morehow large and clean the waiting room is and the efficient check-in process. I was called in first to check vitals and returned to waiting room, but it wasn't long before I called in again to see the doctor. He was kind and treated me quickly with a steroid and prescription for a seriously painful strep throat.

Dr.Alvarez is the worst Dr. ever he didn't touch my body but diagnosed me with having Glaucoma for…read moremy headache due to my age. I don't know how he was able to see behind my eyes if he never laid hands on me.

I've received nothing but the best care at this Kaiser Permanente. Always professional and…read morecourteous.Dr Artinian is simply the best, takes good care of me and that's not easy, lol. The nurses are always on point. Sure things happen or can't always please everyone. The only thing I've experienced is usually a scheduling issue, nothing major. Sooo THANK YOU KAISER ON MING AVE!!! And shout out to Stockdale Kaiser, Dr Desai, my cardiac Dr, just an amazing guy this one. I feel very lucky to have the Dr's and nurses taking care of me the way they do, that's why I'm still here..8)

I love the Ming facility because its close to the house and when you book your appointment early…read moreenough in the day, you can get in and out of the clinic pretty quickly. Check-in is easy and even easier now with check-in options via text. My primary doctor is Dr. Ofelein and I've always received quality care from her. She explains in detail and always asks if there are any issues she needs to be aware about for her notes. The lab and radiology departments are also great. Customer service from the staff is wonderful. They also have flu clinic walk-ins. My experience with Kaiser Ming has always been pleasant and positive.

My little girl has had bad luck when it comes to her big toe. She lost her nail at the beginning of…read morethis year, and recently, it grew a black looking bruise, and it started hurting her. Kaiser on Ming Ave didn't have any soon appointments, so they said the only urgent care other than Kaiser on Stockdale I could take her to is Priority Urgent Care. I thought this one was the closest to me. There is parking in the front and in the back of the building, and I guess I parked in the back because we had to walk to the other side to enter. There were signs, thank goodness. I didn't make an appointment, but when we walked in, the receptionist had me check in on the kiosk where I registered and booked an appointment. While waiting in the front lobby, I noticed they accept walk-ins until a certain time or until they take too many, students needing sport physicals, and they're free!!!! Just FYI! Our time waiting to be seen was a total of 2 hours, I would've given 3 stars for todays visit, but when the doctor did come in and see us, he was very pleasant and considerate with my little girl. And that's all that matters to me!

I'm starting chronologically but it gets worse as it goes…read more An employee informed me that they lost my sample for a test they were supposed to run and when I complained about it the manager then lied and said they didn't lose it despite her not being able to produce the sample for the test. She then proceeded to make nasty comments about how they aren't a planned parenthood and that maybe I should be having my tests run there (it's a service this urgent care offers so her saying that was completely inappropriate). After a heated back and forth I repeatedly asked for her manager to which she responded that she didn't have one (I found out that this was a lie). After finally getting ahold of her superior after months of trying, the lady I spoke to pretended to be nice and understanding and then I found out after that call that she had me banned from all of these urgent cares despite the fact that I didn't do anything and it was her employee that was being borderline abusive towards me. (I wasn't banned before this phone call, I know this because I went to a different priority urgent care between the first incident and the last phone call and they accepted me, it wasn't until after the call that I tried to go again another time and was informed that I was banned). So basically they can lose samples, lie about it, belittle patients, make inappropriate comments about your medical care, and then ban you when you have the guts to report it.