Quest Diagonostics was timely and helpful. I definitely recommend making an appointment ahead of time if you can. They called me in right at my scheduled time and began working with me right away. I had the dynamic duo of Emma and Elizabeth as the folks drawing my blood. They were kind and kept the conversation lively and I barely noticed the blood draw. read more

Had an appointment at 4:10 and I was taken back immediately. The phlebotomist that took care of me was awesome. Was in and out in under 10 minutes. read more

The check-in kiosk was quick and easy. The office was a little difficult to find but there's a sign for it a little ways down the hall, but I was in and out of there in less than 10 minutes. On a saturday no less, what read more

Pretty crazy time we live in where we can walk into a room with no actual employees to help but a simple kiosk. You check in and then they call you back, it took around 15 min for them to call me back and spend around 10/15 min getting my blood drawn. Very quick experience. The lady helping me was kind and fast at her job. Would come back! read more

No way to get a person to answer a phone to make sure you're at the right location or they have your order. The person that opened the door was very rude and unhelpful read more

Please be prepared to deal with several unprofessional workers. I signed in on the computer-no human in sight. The supervisor named Abel said that I was in the computer. 45 minutes later, I asked another worker. She said my name wasn't there and to re-sign in. I did. The computer said that I was signed in, again, and to sit int the lobby. 45 minutes later they said I was still not on the standby list. I spoke to the supervisor, and he tells me I signed in wrong. Why didn't they help me sooner!! It was a complete waste of time. The supervisor would only give me his first name, Abel. The whole time my son had been fasting. Horrible business.This happened today, 4/16/25 from 8:15 to about 10a. Very unprofessional. I would recommend LabCorp or Westpac. read more

This place was not impressive at all. There is no medical personnel to check you in. You check yourself in on a kiosk. You better have an appointment. I went in as a walk in. I understand that I was on standby but after an hour I asked one of the medical assistant who open the door to call a patient, how much longer it would be for a walk in. She said very rude that it could be 10 minutes to 3 hours and went back inside. It had already been an hour that I had waited while fasting. My mistake for not setting an appointment but come on, that is ridiculous. I left and went by chance to Labcorp at Mercy Southwest. I walked in and there was an attendant at the desk and nobody was there. Took me right in. What a difference. read more

Do not go to the Stockdale Highway location!! Absolutely awful customer service from a woman in her 40s wearing a mask. Rude, unhelpful, and cruel when people are dealing with medical reasons for being there. Actually had a man who worked in the office building apologize to me for the way this sorry excuse for a professional acted. There is a reason they already have such awful reviews, go anywhere but here! read more

I was a phlebotomist 11 years ago and our basic test were sent to our local hospital labs and the results would start coming in the same day... I do not understand why Quest takes two weeks... things should be getting faster with time not slower... I don't know why doctors use quest read more

We were just at the facility for my granddaughter. We arrived at 3:30 PM. At 4:20 PM a rude individual named Angela came out and informed everybody that was still waiting that they would not be seen. She was very rude and heartless. There was a sick man in the waiting room that was turned away last time he was there and she had no empathy. Rude individuals like this need to get out of the health industry! You are dealing with sick individuals there's no need to be heartless and cruel! read more

Extremely rude, ignore phone calls. Good luck being seen as they make you jump a bunch of hoops. Better just going to Kern Radiology.

Needing bloodwork done, I logged onto the Quest website and searched for a location most convenient to me. I chose a date and time and I was all set. Before my appointment date I was sent numerous confirmation/reminder emails that included a QR code. On the morning of my appointment a hungry-from fasting the night before- but thankfully not yet hangry self walked in and checked in using the QR code. I was called back immediately. The technician confirmed and updated my information. While doing so a second technician came in and began prepping me for the procedure. The entire process was quick, friendly, and efficient. I was in and out in 10 minutes. This location runs like a well-oiled machine. Results will be sent to my doctor and I will also be able to access the results through the Quest website. read more

0 Customer service is terrible. I had to fast for an appointment next week. I didn't make a lab appointment, today. I was the first in line, there before they opened, but because i didn't have an appointment they could make me wait. I waited for almost an hour and seen the game. They could have taken care of me if they wanted to. But the lady that came in to open the office probably figured, I'm going to teach him a lesson to make an appointment. I was so hungry and felt like i could pass out or something. I quietly got up and left. Never said anything. I wasn't going to give them the opportunity to really strut there stuff. One of the worst places in Bakersfield for customer service. If you have a non appointment line, they should actually work the non appointments as well. read more

The appointment process was so simple, made a same day appointment super easily. Cane in 5min before our appointment, it was empty and clean. Checked in via a tablet at the front reception desk, no issues at all. They called us back quickly and the phlebotomist was amazing with my mom, who has small viens and always has issues getting a blood draw. The waiting area was covid set and felt very comfortable read more

Quest Diagnostics - Empty and called us back quickly - Laboratory Testing Near Me - Bakersfield, California

This to be up front the girls drawing blood are ok. They get rude but they have a 1000 patents crammed down their throats every day. My biggest complaint is the billing department! You can't get hold of a real person. Been trying to update medical insurance information without success. BUT they will call and send letters demanding payment. If you want to get paid take my insurance information. read more

It has taken over a week to receive results. Can't talk to a person if you call. The automated system is horrible. Others locations have results in 5 days Would not recommend read more

Been here a few times and never had a bad experience UNTIL we experienced a girl who (I'm assuming) never had drawn my blood before. I don't know her name and she didn't even speak to so that's why my review will refer to her as a description. ***She had long blonde hair with big fake eye lashes.*** She had the WORST attitude and disregarded anything we had to say prior to her "almost killing me" by the pain she caused me by drawing my blood. She literally was digging into my vein to draw my blood. I was on the verge of crying. I've had my blood drawn many times and never experienced this. I went to this location again on a different date and had the same girl who I felt wasn't very experienced during my 1st visit with her. I was optimistic and thought that time had past and my experience with her would be different this time around. I WAS WRONG. In fact, she was even worse this time around. My arm literally bruised after this drawing (never had this happen before). Her demeanor was the the same as the first time: RUDE. On my 3rd visit, I prayed it would be a different person. NOT ONLY WAS I SITTING IN THE WAITING ROOM 20 MINUTES PAST MY APPOINTMENT TIME BUT IT WAS THE SAME GIRL DRAWING BLOOD AS MY FIRST TWO WORST EXPERIENCES. I had another medical appointment set up so I couldn't wait any longer as she was already 20 minutes past my original appointment time. NO ONE GREETED US (per usual) and we checked in online (per usual). When I finally decided I had to go, I got up and yelled down the hall for an employee to come out so I could tell them I had to go. The same BLONDE HAIR, BIG FAKE EYELASHES rudely asked my name and then that was it. SHE WAS SOOOOO RUDE. In fact, I think I even heard her giggle after she was done with her rude attitude towards me. She was assisting some younger guy that she was probably try to hit on and made fun of me saying I had to go. MY SUGGESTION: This girl needs more training. She doesn't need more training in just drawing blood but bed side manners with clients. MY BEDTIME STORY TO EVERYONE: Once upon a time there was a girl who wore too big of fake eye lashes that she couldn't find veins to draw blood from. This girls hair was so bleached that some of her brain cells were fogged. People kept hoping if she continued to roll her eyes that maybe she'd find her brain back. Hasn't happened yet. The end =) read more

Went to give blood for some glucose work. The faculty was very pleasant. Appointments are easy to make. Check in was very quick and easy. All employees were following Covid-19 protocol. Would highly recommend if needing any blood work. read more

Don't use this location. I went in with a self-pay test. I also had a pending blood work order from my Doctor. I told the lab tech not to run the Dr's orders, it was for next February . Instead, she decided on her own to run it anyway after I said no. It is not the lab tech responsibility to decide what tests need to be done. Complete utter lack of professionalism. Don't trust this location ever. read more

Went to quest labs for a blood test. Insurance expired. They charged about $1189 for the tests. Called them and re-confirmed the price---they told me that is what I have to pay. 4 months later, for same tests, went thru healthlabs.com. They charged me $339 for the same tests. Terrible experience with Quest Diagnostics on Stockdale rd, Bakersfield, CA for paying almost 4 times the price. read more

This review is for their absolutely horrible automated phone line. The actual lab is fine. But you CANT TALK TO A HUMAN via phone. I just wanted to see what my estimated bill would be ahead of time, but there is absolutely no way you can do it. Everything is automated and takes you around in circles. I finally gave up after pressing buttons for 45 minutes. read more

Clean and very fast. I do suggest you make an appointment. The staff is very friendly and usually get your blood on first try. I highly recommend this lab over any other in Bakersfield read more

Quick and painless. The workers their are Pleasant and professional with a lot of smikes

Went to Accelerated Urgent Care on Wednesday 3/25 to get a Covid-19 test done by Quest Diagnostics. I was told by the person who took the samples that the test results should arrive in 3 to 5 days. I created a logon to their website so I could get the results as soon as possible and now 5 days later still no results as their system tells me results in 5 WORKING days. Really??? A national pandemic and they can't do business on the weekend to maybe save someones life. This is totally unacceptable to say the least. Maybe a business manager needs to be found that actually has some compassion for humanity and understands the need of a quick test result for something this serious. read more

Awful experience! Rude employees! Got there 50 minutes before appointment time. There was some stupid link on my phone that had a countdown of only be able to check in exactly 10 minutes before scheduled time. I sat there and waited. My name was up on the screen being next. They took my name off the screen for no reason! I told the worker's and they said oh you will be next! Bullshit! They kept calling other people. So I just left this shitty place! They have this new check in system which is a pile of shit! The old system was 5 million times easier and better! I guarantee you i I will never go near quest ever for any reason. The place is shit!!!!!!!! Also the workers that draw your blood are clueless how to do it properly! Every time I got blood work from quest my right arm looked bruised meaning they don't have a clue how to draw blood properly! I am waiting here at pal labs but there is 75 people in the waiting room and I haven't eaten in 14 hours so I will probably just have to leave and forget about getting blood work done!! Also I forgot to mention that I stopped taking my dad to quest because they kept sending him a bill in the mail for blood work from July 2021 no explanation whatsoever why the insurance denied it. So my dad just ended up paying it which was a bunch of bullshit! Also my mom passed away September 2021 so we have been dealing with this tragedy! Also I was diagnosed with invasive melanoma in July 2021 and had to get surgery at usc to remove the tumor on side of my neck! So my family has been through a lot recently so quest only gives a shit about $! They could care less about the people that use their facility! They are a bunch of greedy assholes and the workers there are about as clueless about how to draw blood as dmv is!!!! read more

The guy who drew blood today won the award for best blood draw! I'm super sensitive to it and I didn't feel a thing. I had some guy at another spot confuse my arm with a pin cushion and had to tell him to stop and get someone else. I walked in with no appointment maybe waited 15 min to get seen and 5 min to get blood draw. Overall everything went great! read more

Great doctors, clean facility with social distancing, temperature checking, masks, gloves and hand sanitizer.

I just went here for the first time. It was clean, quiet and quick!! The girl had me in and out of there in less than 20 minutes. Will go back. read more

Worst place ever, terrible customer service. You can't get through to anyone to confirm an appointment. Go anywhere else if possible.

Quest refuses to ever answer their phones due to understaffing, so you wont be able to call in to ask any questions. Expect to wait a long time to be seen once you get there. On our most recent visit, they had an attendant trying to manage a large line in the hallway before letting 1 person at a time in to actually check in on the touch screen in the large lobby which was empty. She didnt seem to know what she was doing and was unattentive to the closely huddled crowd. She wouldn't acknowledge new people walking in, so feel free to walk to the front and speak up so you dont miss your scheduled appointment! Having a crowd of people in the hallway in close proximity(many of which were elderly) kind of defeats the purpose of their social distancing effort. read more

OMG! I've always gone to Quest because of their efficiency and customer service!!! They have now switched to automated phones and only online service... no way to speak with a human!! I'm now switching to Kern Radiology... Shame on you Quest! So frustrating!! read more

Why have an appointment if you have to stand in line like a free clinic? Appointment was at 8, didn't get seen until 8:30 after I had to ask. Their robot check in does not have an appointment option. Horrible! read more

I think it is absolutely ridiculous that I can't make an appointment for a routine lumbar x ray. I called to make one and it's walk in only. Upon arriving, I learned that several people came in before me so there will be a significant wait time. Time is valuable and it would be far more courteous if back x ray appointments could be scheduled rather than just a walk in basis. read more

When we arrived, the waiting room was almost full, and they only had three phlebotomists working. We waited almost an hour, and I could see that the phlebotomists also had to work the front desk. Ridiculous. My phlebotomist, Michelle, was great. No thanks to her boss. Get these women some more help on the weekends. Jeez. read more

Love this place Staff does an amazing job Never wait long even without appointment Super clean. Only wish had afternoon hours onSaturday and stayed open later on weekdays. Hard to get therein time when you have disability and lots ofdoctors appointments. read more

I walked in for a routine blood draw at 7:45 am, and the blood draw was 1 week before my doctor's appointment. Sign-in was easy, and my estimated wait time of 20 minutes was posted on an overhead monitor. The facility did not appear to overly busy; however, the original estimated wait time of 20 minutes was accurate. I checked my Quest Diagnostics personal site for the results 1 week after the blood draw (same day as doctor's appointment), and the results were not posted on the site; also, the results were not transmitted to the doctor's office (a Dignity Health doctor). The doctor's office staff called for the results prior to meeting the doctor and obtained the results. Normally, 1 week is an adequate amount of time for the doctor's office to receive the lab results; however, this was not the case this time. read more

I thought I'd stepped back into the 1800s. Non professional office. Other than one sign on door advertising the lab it looked awful. Almost as if someone broke into the lab and decided to draw blood with the bare minimum. Scary! The kicker..results were not received by my physician and they currently don't know where my lab tube is! Lovely. This office needs to get it together. read more

Had to get some blood work done and the gal who was by herself did an amazing job of juggling front desk reception, taking care of multiple patients and All with a smile on her face! GREAT JOB and what a stellar employee! read more

From the greeter in the lobby, to the office staff, to the technicians--everyone here is pleasant and professional. They go out of their way to be friendly and answer any questions they can. read more

The whole system is the worst. Never got to an actual place to have tests done. Spent a long time trying to get a question about turn around time answered. When I actually spoke to a person at their national call center, she was abrupt and less than helpful. If their telephone system and call center personnel are representative of their company, I'd never trust them with a needle. read more