It is with SUCH a heavy heart I write this review - especially since other visits to this location were quite different. But, alas, because my heart IS so heavy, I feel the necessity to share this unusual situation.
As a Conservator of a severely disabled individual, it is my legal duty to ensure the care and wellbeing of this individual. This individual's physician provided a "STAT" laboratory order instructing me to have the bloodwork done immediately. Following instructions, this location was closest. Upon "checking in" and providing said paper "STAT" bloodwork order, the Labcorp employees informed that no "STAT" draws were performed at this location (Brimhall Rd) after 2 p.m. Being so stunned, I explained in detail the necessity of this bloodwork to be performed as ordered, and asked if the employee/s could phone a supervisor to get an exemption to this "rule?" Employee response was hesitant, stating "Well, I'm sure they'd say no. This is the protocol we follow..."
with firmness and glare towards me. Another employee then collaborated with the first employee, stating that only the first specific test could be done "STAT" - and to come back the next morning at 6 a.m. Trying to process all this, I said "You mean to tell me that your lab protocol is adhered to above and beyond a DOCTOR'S "STAT" bloodwork order?" Their collective, emphatic answer was "YES!" Honestly, I simply could NOT believe what I heard!!!! So, would it not follow that since this lab's protocol usurps a DOCTOR'S STAT ORDER, that the lab would be held to the same legal ramifications as a DOCTOR? Would it not?
What do you think???? Tell me, what do you THINK? IF your answer to this question is "YES" - then it would also follow that the lab would be committing such offenses towards patients as 1) Delay of care; 2) Not meeting Standard of Care guidelines; and 3) Violation of the Americans with Disabilities Act.
In my view, this corporate EDICT is TOTALLY OUT OF LINE. TOTALLY, and as such, the corporation needs (and should) be held responsible for the denial to comply with "STAT" DOCTOR'S orders since their "Protocol" carries far more weight, permitting Labcor employees to deny patients of health care.
Am I dreaming, or is this a NIGHTMARE?
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