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Queen B's Cleaning

5.0 (1 review)
Open • 8:30 am - 8:30 pm

Services - Queen B's Cleaning

Deep cleaning

Maid services

Move-in or move-out cleaning

Queen B's Cleaning Photos

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6 years ago

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Maid in Oahu - Book now at maidinoahu.com

Maid in Oahu

(359 reviews)

I can't say enough great things about Maid in Oahu, I will book with them again and again. From…read morestart to finish they were personable, professional, and reasonably priced! We booked with them for a move out of our apartment and they made the apartment look even better than when we first got it! For 2 years there were stains in the tub and restrooms that we tried everything to scrub out and we couldn't get them out! But Maid in Oahu was able to get it out and clean the entire apartment from top to bottom in less than 3 hours. Book with them you won't regret it ‍

I scheduled a move-out cleaning in preparation for putting my apartment on the market. I had used…read morethis company previously through my husband and had a very different experience, which is why I felt comfortable booking them again. Before she began, I told her that I needed to be in a different appointment by 2:00 p.m. She told me she would call me approximately 30 minutes before she was finished so that I could return for the final inspection. I was proactive and arrived at 1:20 p.m. so I would have enough time to meet her, inspect the apartment. I reminded her that I needed to be somewhere and she reassured me she would be done. I asked if I could come back after my appointment to do the inspection because it would still have been within the 5 hours they set. When I arrived, however, her car was not there and she was no longer at the property. The timing and communication throughout the entire appointment were extremely confusing. I was then rushed through the final inspection, and I immediately noticed several areas that needed to be addressed. Because I was already running late for my next appointment, I unfortunately did not have enough time to thoroughly inspect the entire apartment. Later that afternoon, I returned to the apartment to double-check the cleaning more thoroughly. I found multiple areas that had been missed, as well as dirty/oily substances throughout some areas that appeared to be residue from the cleaning products or supplies that had been used. When I called to explain my concerns, I was disappointed by the attitude I received from the receptionist. Rather than taking the concerns seriously, I was essentially told that it was my fault because I had "okayed" the inspection. I found this response extremely unprofessional, particularly given the amount of miscommunication surrounding the scheduling, arrival time, completion of the job, and final inspection. Throughout this experience, there were multiple instances of poor communication and a lack of professionalism. I understand that mistakes can happen, but I believe how a company handles those mistakes is just as important as the quality of the service itself. I was told that the receptionist would contact the manager and owner. At that point, I expected that either the manager or owner would personally follow up to address the miscommunication and concerns with the cleaning. Unfortunately, I was never contacted by anyone in management and was not offered any support or resolution from the higher-ups. It is especially disappointing because I had used this company before and had a completely different experience. Based on this recent experience, I would no longer recommend this company. The combination of poor communication, rushed service, missed areas, and the unprofessional way my concerns were handled left a very negative impression.

Atlas CleanWorks - Visible pot and bowls on stove and counter not touched.

Atlas CleanWorks

(10 reviews)

I was very excited for my clean, I spoke with their rep and she was so thorough in asking for…read morepictures and I felt comfortable in telling her that I specifically needed help with my kitchen and my living room/lanai floors due to pet stains. I was told that my entire place (bedroom, bathroom, kitchen, living room, lanai) would be a top to bottoms clean, and the price $270. I was ready to pay $300 bc I thought after this clean I'd be able to eat off my floor. I was wrong. I had an appointment at 1pm, and one cleaner came after 2pm. He came to my unit first bc he wanted to see what he needed from his car. I told him "no need to the bedroom, just bathroom, definitely kitchen (heavily emphasized the kitchen), and just a good thorough mop on my living room and lanai floors. " He told me that my place was not bad since he also cleans in worse conditions. cherry!! it gonna be a great clean! So i thought. The clean began at 230pm and he started in the bathroom first, spent 3 hours, but there was still dust on my shower door. The kitchen was next and I told him that my dish washer was open and if he'd like to load that and start it, i'll be the one to unload it. I made it ready to go by category so it was easy to tackle. so all the dirty utensils are together, all the dirty bowls, dirty chopping boards, dirty bake pans, dirty pots, etc. He filled my dishwasher's bottom half only (did not start) and handwashed the bowls and plates nearest the sink. Which was mixed with the dirty chopping boards right next to it. My stove was the only thing that really looked clean and polished. But there were still dishes and bowls in the kitchen but they were not touched at all. He had put my pans and trays in the sink and said "they're soaking" My counters were not even wiped. In the living room I made sure to move things off the floor, to also make the mop as efficient as possible. My "thorough mopping" that I was very clear about , was just a one pass with a wet swiffer. The stains were still there. When he was packing up and telling me it was done, the time was 730pm. 5 hours of cleaning and i still have to clean up after ?? and I'm hungry and beat and I could not even cook in my kitchen that night bc nothing was usable. I felt drained and defeated. I spoke to their rep and expressed my concerns about how this clean was not worth $270 , so at first their protocol is to send in another person but i just had such a bad experience that i couldn't trust hiring any cleaners anymore. fortunately they were able to discount the price. Which i just paid for reluctantly but we all work for a living so i understand. It was so disappointing and my expectations were too high maybe, but my advice to anyone hiring cleaners at all : 1. always ask if it's a team or just 1 person. 2. know exactly how long they will clean for. 3. and even when it's a "deep clean" ask what exactly does that cover. Their rep that I've spoken to helped me a lot with discussing things post clean so I'm very grateful for that.

Terrible service on my first "deep clean". No dusting of door frames, didn't clean the microwave…read more Then today, after I confirmed their 10 am appointment. They didn't show and THEY TOOK MY MONEY out of my bank account. These people are crooks and theives. DO NOT UNDER ANY CIRCUMSTANCE USE THIS CRIMINAL COMPANY.

Queen B's Cleaning - homecleaning - Updated October 2026

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