We had an amazing experience at Greens Toyota of Lexington and I genuinely cannot recommend them…read moreenough. This was the first time my boyfriend and I had gone together to look at vehicles, and honestly we were extremely nervous going into it. Our previous vehicle turned into a nightmare and we spent months putting more money into repairs than the car was even worth, so this was a huge deal for us. From the moment we met Drew "The Car Dude" North, everything felt different. He genuinely made us feel comfortable, cared about, and understood throughout the entire process. He never once made us feel pressured or treated us like just another sale. He listened to every concern we had, answered every question honestly, and took the time to really talk with us instead of talking at us. You could tell he truly cared about helping us find the right vehicle and making sure we felt good about our decision. He was so personable and easy to talk to that it honestly felt like we had known him forever. We cracked jokes the whole time and somehow he turned what should have been a stressful experience into one that was actually exciting and enjoyable. That meant a lot to us considering how anxious we were walking in. We ended up getting a 2018 Toyota RAV4 Hybrid and we absolutely love it already. Drew even went above and beyond to make sure the vehicle was ready for us that same day even though it had not been serviced or detailed yet. The amount of effort, patience, and care he put into everything truly stood out. Also huge thank you to Steve in finance. He was amazing to work with and helped make everything smooth, easy to understand, and stress free. The website was easy to use, the reviews were great, and after experiencing everything ourselves, I completely understand why people speak so highly of this dealership. Thank you all for making such an important moment in our lives feel exciting instead of overwhelming.

The good: Charm is efficient and makes an effort to make the experience expedient. The service dept…read moreis great. The Bad: There are literally door handles on every single door here. There is not one hand sanitizing bottle in sight. Plenty of sales people walking around, wanting to shake your hand. There is a whole entire restaurant in there. Is hygiene not important any more?

My husband and I walked in first thing and dude had apparently already decided that he was not…read moregoing to sell to us. He was short and didn't respond to our conversation. He acted as if he had better things to do then help us. No we don't have a lot of money but I had a trade in and was willing to add a down payment but he made no effort to help me get into a car that could have been my dream car. I found him rude and unhelpful and I was exceptionally hurt that he judged me without a second thought. Customer service sucked ass and I will take my business to someone that appreciates it. Thanks a lot asshole... Michelle Tilley

I was nervous and a bit anxious. I am a female who was buying her first car from a dealership. I…read morevisited multiple dealerships that did not listen to me, talked over me, tried to go way beyond my budget, and generally, I felt unheard and disrespected. It was definitely not the case at Brothers Auto Sales; the salesman, Maurice, took the time to listen to me, gave me multiple options. He and his coworkers are some of the kindest, most honest salesmen I have ever met. If you are a woman and are in need of a reliable vehicle, I absolutely recommend this dealership.

I have bought over 25 vehicles from Paradise over the last few years for business and personal use…read more They have an amazing selection of Cars and SUV's and if they don't have exactly what you want they will find it in only a matter of a couple of days. I can't say enough about this Company. Always the best price and always very pleasant buying experience. Rod and Alan are awesome.

I contacted Rod to buy a 2019 i8 they had listed for sale. I was also told their price was firm and…read morenon negotiable. I was told it was in great shape and had 95% tread on the tires. My insurance requires a PPI (Pre-Purchase Inspection) to be done prior to insuring it. Well.....I had it done and the car was a POS. Tires were mismatched and worn, then Ron dropped off "new tires" (have text from Rod) they were also mismatched and worn, the inspection found severe damage under the entire car (front to back), and there was 7 check engine light warnings as well. Needless to say I did not buy the car and would WARN anyone from buy this i8 from them.

I was looking for a used Subaru . While talking to Jared my salesperson, another sales guy…read moreoverheard our conversation and suggest a Mazda CX5 they had on the lot. I go this morning to pick up the Mazda all newly detailed a full tank of gas. I'm 77 yrs old and have bought and traded cars a few times in my lifetime. I had the Absolute best experience of buying an auto I have ever had. I signed a few pieces of paper and , wrote a check , and out the door. Did not feel any pressure at all . No pressure to buy extended warranty ( like another dealership in town) absolutely seamless purchase experience. Fast, easy and out the door. Guwina M.

I called from out of town to get information on a vehicle. Talked with Matt Moore. We immediately…read morehad a professional and candid conversation without any sales pitch or pressure. We went back and forth regarding the purchase and I finally got the vehicle that I inquired about. Matt was great to work with and treated me with respect and never fell into the consummate salesman role! I purchased the vehicle because of him and feel that he could be a friend , and I will certainly work with him on any future purchases. Throughout the process I also worked with Alex Martinez who was just as professional and worked with me on the day I picked up the vehicle to make sure that it went smoothly and efficiently. He was an asset and added to the overall buying experience.

Lexington Carmax is similar to Lexington itself...a less vibrant, less efficient version of its…read moreolder cousins in other cities. Carmax itself is a wonderful company that I have dealt with many times. The ability to browse the lot and enter any car is really helpful, and the fact that the salespeople don't pressure you is amazing. However, Lexington kind of drops the ball beyond that. First of all, the location isn't ideal. It's insular, and far from any highways. This means when you test drive a car, you don't get any experience driving over 45 mph, so you never get a feel for how the car handles at higher speeds. This isn't something that can be helped, and is one of the design flaws of the city itself if we're being honest. However, something that can be changed is the length of the test drive route. It was disappointingly short, and I ended my drive feeling like I hadn't gotten to know the car at all. Beyond geography, the sales staff that I worked with in Lexington were a little less helpful and personable than staff at other locations. They were unable to find a car in the system that was on the website (what? Maybe they had a good reason like the website is slow to reflect inventory, but nothing was ever explained to me other than "I can't find it"), and they were generally slower and less helpful than I have experienced before. I placed a hold on a car, then found a better one elsewhere and forgot to tell the salesman that I had been working with. It took me a couple of days to realize that he had neglected to follow up with me and try to get a sale before the hold ran out! For some this may be a good thing, but I was unimpressed. Overall, I would recommend the Carmax company to anyone. But, more specifically, I would urge anyone in central Kentucky to try and make the journey to Louisville if you can. The staff is more attentive, the lot is much bigger with a wider selection, the location is right by the interstate, and the test drive route is much longer. Sorry, Lexington, but sometimes mid-size city charm just doesn't cut it.

I am on my second car from Carmax. I should have learned my lesson the first time but didn't. These…read morecars sit for years sometime before they are sold. They give a short inspection but they don't want to know what the problem is cause then they would have to fix it. The cars suck, the financing suck save yourself the trouble and go somewhere else. Only 5 more years of payment on this POS, fingers crossed it make it half the time.

Fair warning. You are taking your financial future in jeopardy if you purchase from this…read moredealership. They sold me a car that did not make it home before it broke down. Then the manager was out sick for the next week. That was until I told them I did not car I was on my up there , all of a sudden he called me back. Then told me it was too that it was " unfortunate" that happened. I asked them to at least trade me out. They wanted 2000.00 down and ADDED 5000.00 to the vehicle. That was 2 years ago. In 2 years the transmission went out. The fuel injectors, high pressure oil sensor, etc... well the motor locked up a couple weeks ago. So I ended up spending over 8000.00 in 2 years. They told me they had inspected and serviced the car. Straight out lie. The oil was as thick as pudding. The brake pads had to be replaced and the air filter looked like coal dust . If you decide to purchase from them and things go wrong remember you have received fair warning .

Out of state purchaser - paid cash. 3 months later still waiting for title/tag. Was lied to and…read moretold that KY law required dealer to file title. Not so according to KY Motor Vehicle Commission. Nothing but lies and excuses.

I've bought and sold a lot of cars over the years and always make every effort to avoid dealerships…read moreand the games they play. I was shocked when we asked them to get some numbers on a new car and our car we were considering trading (not seriously considering, dealerships are notorious for insultingly low offers) and was shocked at what they came back with. They came down a significant amount off the new car sticker price and offered a very fair (not great, but fair) price for our trade. Thre was minimal back and forth on prices, we had reached an agreement in less than 10 minutes. The new car had some problems, which they rushed us in to get fixed, no waiting days for an appointment. The only thing keeping this from being five stars is our salesman Tim ( who I would gladly buy another car from and recommend to anyone) was not an expert on the car he sold. There Were a few small details he was unsure of with the car. Not a Problem, he's new to volvo, and will only get better the longer he works with them.

Wes, Justin, Caitlin and Maddie? Forgive me if i missed names, were extremely helpful in assisting…read moreus with routine maintenance for our initial services on 3 Escalades and a CT5. All the way from reception to service and some friendly conversation between. They even detail your vehicle when they do the initial service. I didn't feel rushed, the lobby is extremely comfortable and everyone was friendly and receptive. Thank you guys. You really go above and beyond. Best regards, Your Go Rentals Lexington Team

I did not purchase my vehicle here but I took my 2013 Ford Focus to get the check engine light…read morechecked. I called Glenn Ford first and their diagnostic fee was $125 so I called Strong Auto where their fee was $75. I got in on Saturday and was greeted warmly by the co-ownerJackie Strong. What I like about this shop is that it's family owned and operated. Jackie waived my diagnostic fee when I promised to get my repair done there. My car had a broken O-2 sensor and after an hour I was on my way. Typically, dealerships can be a lousy experience but I was pleasantly surprised by my first visit here. I'll most likely be back.

I was told by the salesman William when I purchased my car that there would be a spare key included…read morewith the cost of my car and that I would have to come later to pick it up as it would be ordered. I've tried to get in contact with William or an owner many times since and conveniently the owner is always on vacation- and William is never at his desk. 3 times I was told William would give me a call back and 3 times I never revived a call back. When I finally was able to speak to William I was told I'd have to wait for my license plate to come in before I received the spare key, My license plate came in and I again never heard back from William, It took over 5 calls over the course of 2 months trying to reach them regarding this spare key before I eventually just had to go there in person to get it straightened out- I spoke with the "owner" who basically implied I was lying about being told I was receiving an extra key and implied I was lying about what his employees told me over the phone - I never once got to speak to William about the issue because "they did not know where he was" as they consistently didn't over the 2 months i was trying to get in contact with him. They offered absolutely no solution and tried to gaslight me into thinking I had incorrect information when I did not

my dad i drove to this dealership from St. Louis (a 5 hour ish drive) for this car that was…read moreeverything that i had with my last car. our car salesman was newer to the company so we were excited to help him out with this purchase. well.... apparently they're teaching the new people there to scam buyers. the tires that were on my car were as bald as Vin Diesel... it wasn't until this recent rainstorm that i actually noticed how bad these tires were. Granted, my dad and i should've been paying attention in the moment. I don't deny my fault in this. However, it is the dealership/carsalesman responsibility and integrity to give their buyers cars that are safe to drive. Me driving 5 hours home after purchasing on those tires was a severe safety concern. Who knows what would've happened if i wasn't already being careful. So yeah if you shop here make sure you pay extra attention to what you're buying. I still love the car overall but that genuinely upset me that they did that. i want to note that, at the time of the paperwork, our car salesman specifically said something about they won't replace tires.... he almost gave it away at that point but I, again, was so blindsided about being excited for this new car, i didn't think much of it.

I have been very disappointed with the experience I have had about getting my fiancé van fixed and…read moreI have bought several brand new vehicles from you guys and have told family and friends about yall but I most definitely won't buy another one from yall or have anything nice to say about the cars I get and will recommend Bob Allen from here on out!!! Keep in mind I have an extended warranty on my finance van and it's a paint defect from the factor!!!

Had work done on my truck. Turned out to be more work than expected. Shop worked with me on the…read morerepairs and got the job done. I recommend this shop Scheller Automotive. Col. F.T. Patton

We went in for one issue and found a paint defect. No more paint defects and nothing out of…read morepocket?!! You won't go wrong!!