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    CarMax

    2.9 (32 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 3 weeks ago

    Services - CarMax

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    My new (to me) 2020 Lincoln Corsair!

    I had the most wonderful car buying experience here that I could've imagined. I'm a 24 year old woman who had never bought a car before, and the staff here made the process so comfortable and transparent. There is no negotiation involved, which makes it much less intimidating. There was never a moment that I felt rushed or pressured, which was honestly not what I expected buying a car to be like! I didn't plan on buying at first, as I was only there to get my car appraised and lightly browse. Josh, the salesman who helped me browse and eventually pick a car, was wonderful! He was very kind and helpful with helping me look for cars that had the features I was looking for in the price range I wanted, as well as helping me transition from one car to the next. He was very transparent about the car's history, pricing and fees associated. However, Leigh was the highlight of my experience. I was there pretty late (after closing for sure), as I didn't anticipate finding a car that day, and she made it a point that we weren't leaving that building until I had zero questions or confusion about the purchase. She explained all of the paperwork to me without me even asking- it's very clear that she loves her job and wants the best for clients. She was absolutely phenomenal. She and Josh were incredibly patient and helpful. I truly could not have asked for a better experience!

    Morgan F.

    I had an amazing experience, I would say my best and quickest car buying experience to date. All thanks to Jacob Hightower for making it all easy and quick! Will refer everyone and continue only buying cars through CarMax.

    The rainbow was proof it was a great choice!

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    CarMax T.

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    Ask the Community - CarMax

    Review Highlights - CarMax

    I found Kelly, Chris, and the whole staff friendly, knowledgeable, and helpful.

    Mentioned in 3 reviews

    Read more highlights

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    Don Franklin Lexington Nissan

    Don Franklin Lexington Nissan

    (15 reviews)

    Jill was fantastic to deal with. She patiently guided us through 5 test drives, and my wife and I…read moreeach picked a vehicle to buy. Very polite, patient, and the deals were more than fair.

    It's hard to evaluate a car business based on a purchase or a walk away. In the end, you're…read moreevaluating the salesperson. But, the business employs the salesperson, so the responsibility does lie with the business. Let me start out by saying that I live in Lexington. It's easier for me to buy from a business in Lexington. It's easier for me to get my car serviced in Lexington. So, I always try to work with Lexington businesses first because that's in my best interest. Enter the salesperson John at Don Franklin Nissan. John rode along for the test drive. Guy seemed likeable enough. I decide I am interested in the vehicle, but I wanted to compare prices elsewhere. John at Don Franklin Nissan says he has to have MSRP for the vehicle, nothing less, nothing more. If that's what you gotta have, that's what you gotta have. I call John at Don Franklin Nissan a couple days later. I let him know that they have a vehicle with the same options at a competitor for thousands less, and I was wondering if he could match it. Again, it's easier for me to buy in Lexington. He goes on to tell me that the competitor is factoring in all kinds of rebates and such that I would not be eligible for. I'm thinking ok, maybe John at Don Franklin Nissan is right, but I might as well go and check. The competitor came in at a price between $3,000 and $4,000 less (between 10 and 15%) than what John at Don Franklin Nissan said he had to have. I'm ok with that, but clearly in my own financial interest I'm going to go with the competitor. I gave John at Don Franklin Nissan an opportunity to earn my business, he did not, and there you go. About a week after my purchase John at Don Franklin Nissan calls me and asks me to come in, bring the wife, and test drive the vehicle again. I start to explain that I had purchased a vehicle elsewhere and John at Don Franklin Nissan immediately hangs up the phone on me. I was not rude with him. I was not critical of his business. Heck, I didn't have time to be. As soon as I mentioned the competitor, he cuts me off by ending the call. That's not professional. That's not good business. Now, let's think about how John at Don Franklin Nissan could have handled this. How about: "Sorry I couldn't earn your business this time, but I hope you will consider us in the future." "I'm happy you got the car you wanted at the price you wanted, and if you give me a shot next time you're in the market for a vehicle, we will try harder to earn your business." "I wish we could have gotten you in this car, but if you know of anyone else who is in the market for a car, please consider sending them our way." Notice that none of these responses, which just came to me in the moment that I am writing this, involved hanging up on someone mid-sentence. It was insulting, unprofessional, and unnecessary. And it makes me not want to do business with any Don Franklin dealership. John at Don Franklin Nissan could, quite frankly, use some Chick-fil-A customer service training. I'm not even in the sales business, but I do understand that the business is all about relationships. John at Don Franklin Nissan severed mine.

    James Motor Company

    James Motor Company

    (34 reviews)

    I wish there were more stars that I could give. Our Mercedes is a well used heirloom diesel that…read morehas been handed down to my daughter for her first car. The people at James Motor Company are exactly why I will keep coming back. Sincerity, transparency, honesty and integrity. They have gone the extra mile in hospitality on every occasion to keep this car on the road and under budget. The most important thing to me is that they treat her car like it is their family members car and have serviced it like we just purchased it from them even though it is pushing 200,000 miles. You can tell they are a team and go out of their way to do the next right thing, working together for the customer. They are more like family. We trust them and depend on their excellence to keep us safe. Steve in parts, Shayne in surgery and Alan in service, Thank you all for being awesome!

    Very bad experience from start to finish…read more My advisor, Allen was difficult to reach. Communication not great- had to repeat things several times to several different people. I asked them to replace a tire and not plug it- they plugged it anyway and told me it was ready. I had to call, verify it was plugged and not changed, then get in touch again with Allen (a difficult process). Now I have the car at home and after replacing the battery it is showing low again. This is either from not actually replacing it or not resetting it. I strongly recommend you make the drive to Cincy to get your MB serviced based on my experience. I will never return.

    CarMax - usedcardealers - Updated May 2026

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