THANK GOD for QUALTECH HEATING & COOLING!! They SAVED THE DAY, WEEK, MONTH, SUMMER!!! I am an absolute pessimist when it comes to repair and maintenance issues so when I turn on our AC (BECAUSE IT WAS 100 DEGREES) for the first time since last summer and it decides to start behaving more like a regular house fan (not COOLING. Just blowing that hot air all over the place. NOT "COOL"), well, I basically had a "melt" down.
I immediately call my Landlord who, is kind of freaking out, because apparently I am not his only property with this problem. OKAY.....So....I'm waiting to hear what he's going to do to help us...and....he basically asks if I can handle it and get someone out to service us because he has been trying to get emergency calls out to all of his AC repair guys but they are ALL SWAMPED with emergency calls and he can't get anyone to come out until AFTER the weekend. If I wanted it fixed NOW (which I did), I'd be better off trying to get someone myself. GREAT!!! No, NOT great.
Prior to this past week, my experience level with the local repair community has been ZERO. That's when I go to The Yelp for HELP! After reviewing the choices, I pick three to start with. The first couldn't come out until Tuesday (nope, pass!)- I am not disclosing the other businesses I called because I don't think it fair to comment since the weather provided EXTREME circumstances for all of the businesses I contacted. So not really fair to single any business out because of the inability to schedule same day appt for this particular week.
Qualtech Heating and Cooling was next on the list. At first it was apparent that my landlord was not kidding. Qualtech Heating and Cooling was also booked solid all with people like me who are having the same emergency situation. BUT! They gave me an OPTION. I was speaking with Miriam at Qualtech and I know she could hear the despair in my voice (yes, I was pretty close to crying on the phone at this point) so she did offer to keep my contact info on the side in the event that a cancellation occurred during the day. It was kind of her to offer that but I new that chances of that happening were probably pretty unlikely. I said "sure, that would be great" but deep down was not really expecting any miracles.
I went on with my quest, got a few more listings that looked ok, 3 more from Yelp, lined up to call then I was going to have to search outside of the Yelp world. I went through the 3 and same thing!! But I MUST note that Qualtech was the ONLY one that had at least OFFERED to keep me basically "wait listed" for that day.
About 3 hours later.....Miriam from Qualtech calls. OMG. Is she going to save our sweaty family!?!
YES!! She can get someone to come out later on in the day. It was a later time, between 4 and 8 but I didn't care. I told Miriam that we would not be home but close by hanging out someplace close that has AC so could they call us when they are on the way. "Absolutely, we will call 20-30 minutes before we arrive, will that work?" LOVE HER!
Yes, there is a happy ending. It was a LONG HOT day but by the end of it, Qualtech Heating and Cooling came through. By the time they were able to come out it was about 7pm but we didn't care. Francisco (sp?) was our guy. He was like Superman to us. After a quick look see, he gave us 2 choices. One was a repair that would get it up and running but not a permanent fix. The system is probably 15 yrs old and likely in its last stages so it will most likely need to be replaced after this temporary fix expires. I gave my landlord the 2 choices. he elected for the repair which I was kind of relieved at because if he opted to replace it that would have to wait until tomorrow since it was like 8pm. The repair was completed and we were "COOL" within the hour. Francisco must have had quite a day. It was unreal that he was still going so late. I think I was his last appointment though. The repair was condenser related. The cost was WORTH it. They went above and beyond to help us, that's priceless in my opinion. I have recommended this company to my Landlord and am asking him when he is planning on replacing our unit as I would like him to use Qualtech for the replacement.
Pardon my SAGA style of writing but this had to be told.
These guys ROCK all the way around. Good people. TEN stars all the way!!********** read more