A year ago I had this company install a heat pump, and while the system itself worked, the experience was frustrating due to poor communication. I left a critical review at the time. To the owner's credit, he took that feedback seriously and made a genuine effort to make things right. Fast forward a year later, I had them out for regular maintenance and the experience was completely different--in a good way. Scheduling was smooth, communication was clear, and the technician showed up on time, was professional, and did thorough, quality work. The system was checked carefully and everything was explained in a way that made sense. I really respect a business that listens to feedback and improves. While the initial install had its challenges, the follow-up service showed real accountability and commitment to customers. Based on this most recent experience, I'm comfortable continuing to use them for maintenance and would recommend them, especially knowing they stand behind their work. read more

Had a water leak from the HVAC condensation line, Jazz came out and misdiagnosed as simple condensation and told me to change filters. Eagle's Tech found the pipe causing the leak. Great service! read more

Eagle sent picture of service person. He arrived on time and was very friendly and willing to explain what he was doing. I was very happy with the work. He went next door at my suggestion and worked for my neighbor the next day. read more

I reach them initially for a problem where my drain pan was leaking water into my ceilings, they upsell me telling me I need a new unit. We had just installed a wood fence next to the old unit and I asked if the system would fit, they assured me it would. Not only they left the fence un assembled (because with the new unit the fence didnt fit anymore), but the NEW drain pan and the NEW unit was still leaking, turns out that supposeddly the unit was missing some required pieces to not leak. They put the missing pieces and apparently things worked good for a year, drain pan again not darining and unit still leaking, I had to reach out to another company and pay an extra 2K because this guys are completely unreliable. The diagnostics: the unit doesnt have the proper slope for the water to not leak to the drain pan, and the drain pan plumbing also is inadecuate therefore accumulating water that leaks into my roof. These people in my book are clowns. I do hope if you hire them you get the job properly done and I hope your experience is all positive, but I can not in good faith recommend this business at all! . Edit: after I hang up because I don't want to deal with incompetence. How on earth is the system considered working good when a water sensor was installed (that never triggered) with the $10k unit (since this was the original problem) and despite of all the solutions supposedly in place my attic continued getting full of water because the not the primary nor secondary drain pan was installed properly. Three things failed, primary drain pan (improper slope), secondary drain pan improper slope so it never drained outside of the attic and the water sensor that never tripped since the whole unit was never having the proper slope or inclination. Why would I put my trust on a company that just charged me and could not even get any of these 3 things right to solve my problem? Nah I'm done dealing with this company, not interested in being called, had to pay another company to fix the mess this company called installation read more

Eagle Air - A useless secondary drain pan since it doesn't drain due to improper slope. Water sensor never triggered. - Heating & Air Conditioning/HVAC Near Me - Livermore, California

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Just had Eagle Air out for our semi annual maintenance. As always they did not disappoint. Technician Liam was professional and thorough. I highly recommend Eagle Air. read more

My air conditioner compressor went out. These guys did the job good enough. Got a couple quotes and they were in the same as everyone else. I've tried some other HVAC technicians as well for other jobs. These guys are on par with the rest I would recommend. read more

Eagle Air is about a family taking care of our family. We had our furnace go out that was difficult to diagnose. Tim was able to trouble-shoot quickly but found out some parts were back-ordered, so we had to wait until they came in. While we were uncomfortable waiting Kimberly came to our rescue with space heaters to carry us over. Thanks Tim and Kimberly! We find value in our yearly subscription service for HVAC because we know that there are people behind Eagle Air that actually SERVICE their customers, and will try to overcome supply-chain limitations in the most efficient way possible. read more

Eagle Air was able to come over to address my air conditioning issue on short notice. The call out fee was very reasonable and the issue was resolved quickly as expected. I also appreciated Timothy's additional recommendations and education to ensure my HVAC unit functions as expected going forward. Thanks Eagle Air! read more

Good Service. Always kind and considerate. Did a thorough job of maintenance. I can always reach customer service which means a lot to me. read more

Liam spent three hours to fully reset and fix our system. Both zones were confirmed working independently.

Mike arrived on time, was courteous, explained what he was doing, and was thorough. I was very pleased with the service.

Tim Bolger is a great tech and did a good job of maintaining our HVAC system. Eagle Air is very competent and reasonable

We requested an estimate and they came a day after I called. Gave me the rundown for my problem. We signed on and they got our new air-conditioning unit and furnace installed in 6 hours. We are very impressed with the promptness and quality of their service. We highly recommend them. read more

Eagle Air - New air-conditioning unit - Heating & Air Conditioning/HVAC Near Me - Livermore, California

I was glad to see service person, Tyler, who has previously serviced my heat pump system. Tyler is personable, explains everything he will do on service call, and is respectful of my property (including my cats). read more

Did a great job checking the heat pump system to keep it running great! He is very thorough, courteous and friendly. The annual contract gives great value and peace of mind. read more

Semi-annual service. was on time and as always, very professional. can't go wrong with Eagle Air

Eagle air is an excellent company with outstanding customer service. Today was the first Time Tim was at my house and he was great. I am completely satisfied as always! read more

Eagle Air is the best! Timely, Professional, Friendly, always providing the best service and recommendations!

Alejandro was on time and friendly. He checked our heat pump and air handler quickly, and let me know when to schedule our next maintenance visit. Very satisfied! read more

Unfortunately I had asbestos in my attic covering parts of my HVAC system and only discovered it because we had attic rats that started chewing through it which disturbed the asbestos. I'm working with multiple vendors from attic cleaners, critter removal, asbestos removal and HVAC. I called for multiple estimates and Eagle Air was one of them. I expressed how I wanted to be as efficient with the timing since it is winter and I don't want to live without heat for too long for my family. I had everything planned out to have minimal disruption and living without heat in winter for only a few days. I had Eagle Air come out for an estimate on 12/2 Monday, knowing that it will take time to schedule the actual install. I already had scheduled critter control scheduled 12/10, attic cleaners 12/11 to remove insulation and clean, asbestos removal 12/12 and I planned to have HVAC come out 12/13. The Eagle Air tech (Tyler) recommended to have them come back out after asbestos was removed to do a proper estimate. I asked if they can do a general estimate of different scenarios and he still recommended to have it done after asbestos abatement. Tyler advised that he can call his manager or install team to expedite after the estimate was completed and it looked to only be a half day job. I expressed my concern that would cause a delay in the timing I setup but he seemed pretty sure they could accommodate. Tyler was very professional and I trusted his advice and I wanted to support the local business. Well, come today 12/13...Eagle Air came out (different tech), did the estimate and now they say the earliest they can do it 12/20 next Friday?! If they were to only do the proper estimate on 12/2 as I planned it out, I wouldn't be living without heat 10 days in winter! The old ducts were already removed from the asbestos abatement company so all I needed was a new plenum and new ducts connected to 7 vents (boots and vents already installed)...pretty standard and nothing extensive in HVAC work. I just called another HVAC company that did the estimate for me on 11/25, they already gave me 2 different estimates earlier (based on different outcomes of the asbestos abatement) and I told them of my situation today and they said they can do the install Monday 12/16! They remembered who I was, pulled up my estimate while on the phone, I added to the estimate a plenum replacement since that wasn't in the original quote. It ended up being $1K less expensive than Eagle Air and can get it installed sooner. I went with SAN JOSE HEATING & COOLING! I recommend them over Eagle Air based on my experience. Overall, do multiple estimates when dealing with HVAC, but I can't recommend Eagle Air as they were not thorough and accommodating to my situation even though I felt I did my part in preparation working with multiple vendors. Eagle Air failed! read more

The technician was on time, very courteous and professional, did not try to upsell the service, explained everything thoroughly.

I had a 20+ year old HVAC system. The outdoor unit was damaged by previous resident's dog urine and broke down once in last summer. Therefore, before this summer we decided to totally replace the current system with full-electric heat pump. I requested several quotes from more than 4 vendors and finally decided to choose Eagle Air, because they have a longer labor warranty than most of the vendors (5 years vs 3 years) and a reasonably priced quote. The work was done in spring, and we waited till now to give a review because we want to see how the system works in really hot weather. So far, it works perfectly. The installation process in spring was smooth, although it seems that they had something configured wrong in the initial installment so that the heat pump only generated cool air but not hot air. When I contacted Eagle Air, they immediately set up a follow-up appointment within one week and fixed it for free. The overall experiences with Eagle Air staff, from sales representative Greg to their installment crew (the initial group and the fixation group), are all positive. I just recommended them to my neighbor who has a similarly old age HVAC system. read more

Always ontime, reliable, quality and their job was perfectly executed. Easy to talked to.

I couldn't be happier to have chosen Eagle Air to install, re-duct and service my now 4 year old furnace and AC unit. The staff here is so incredibly kind, responsive, honest and respectful that I encourage you to consider them for either ongoing service of your existing unit or when replacing your old. My favorite technician is Tyler. He's so fun and engaging to talk to, he knows what he's doing and doesn't cut corners. Thank you Eagle Air! -Steve R. (San Ramon) read more

Scheduling is always super easy, Kimberly is very response on text - which I appreciate. Unfortunately we have had some issues with our new unit and but Eagle has been so quick to deal with the manufacture and get repairs done the same day parts arrive. Our technician - Tyler (great name) is awesome. Great person, super easy to communicate with and very knowledgeable read more

This is the second time we've used Eagle Air and I'm very happy with my decision. Everyone I've interacted with has been very professional, and our technician Tyler was prompt, knowledgeable, and down-to-earth. He gave honest assessments and recommendations for our HVAC system without being pushy about a sale, which I really appreciate, and we had similar positive interactions with another technician in the past when we were looking for some estimates. Scheduling was easy (phone, text, or online form). When Tyler was on his way, I got a text with his photo plus an estimated time of arrival and a tracker showing his location. The prices I've gotten on several products and services from Eagle Air have been very fair. These guys are not out to sell you something you don't need, but they will give you honest recommendations and tell you straight up if something is necessary. We ended up signing up for their Gold Service plan, which comes with two yearly services; gives me peace of mind that our furnace and AC will get the maintenace care they need to run as well as they can for as long as they can without breaking the bank. Plus, I'm happy knowing I'm supporting a local company. read more

I'd recommend Eagle Air because: - they're transparent with their options; recommendations; & quotes - their appointment reminders come in handy - the installers were on time; tidy & professional - slight hiccup in getting Final Sign-Off & Permit from City - Eagle Air promptly rectified issues - Final Permit now in hand - HVAC system works as promised; good value for investment read more

Eagle Air - new TRANE A/C - Heating & Air Conditioning/HVAC Near Me - Livermore, California

He was punctual. Friendly. Showed courtesy towards people and pets in the household. Explained in great detail what he was doing and what the results of the tests and results were. read more

The technician was on time and was able to fix our problem. We had to wait a day for parts that were not in stock.

First off, as a company the scheduling process was extremely easy and I very much appreciated their responsiveness. The cost was also very reasonable. Eagle also sent me a text and email with the picture and name of the technician that was coming. They also were punctual. First time I didn't have to hear my wife ask me when will the tech get here? lol. My tech was Trevor and I can't say enough positive things about this guy. Really likable and extremely knowledgeable. He addressed our concerns and questions about the HVAC system and put us at ease about safety concerns as it pertains to the system. Overall great experience and Eagle will be in my phone as our preferred HVAC servicer. read more

We have needed HVAC repair twice in the last two months (once at our home and once at a home we co-own with our daughter). We called Eagle Air for the first occurrence and were so happy with the result that we called them again when the second need arose. We were very happy with the experience both times. The technician, Tyler, was great, explaining thoroughly what was wrong and what needed to be done, and he took extra steps to ensure that the required parts were ordered expeditiously. We were thankful for the prompt service as we really needed a functioning AC in August! Of the three quotes we received for the first job, Eagle Air's was very reasonable. We appreciated the fact that Tyler explained the diagnostic process and took the time try the least expensive fix first. It worked and it saved us some money. When we needed help again, calling Eagle Air was a no brainer. read more

Chris is very fast and finished the job hours ahead. He was very patient with us when we loaded the apps for the HVAC and Attic Fan. Also told us to call Eagle Air if we had any problelms. read more

As always, the Eagle Air service tech was polite, on time and worked efficiently. Thank you Tim for maintaining Eagle Air's excellent reputation. read more

Great service and value. We got a new install, they were extremely responsive to all requests and concerns. They always keep you updated when en route. They support local sports which is a plus for us. read more

Alejandro was professional, knowledgeable and thorough. His work was detailed and complete. Hope to see him again at a future visit.

From start to finish, these guys were super informative and patient with all my questions when trying to determine what kind of HVAC system I could get at a somewhat affordable price. I knew when I did the initial walkthrough with Aaron to get an estimate that I'd be confident that they'd get the job done right. After I signed the quote, Matthew was leading the installation just 2 weeks later and was done pretty quickly. Everything seems to be working smoothly so far (it's only 1 day after installation that I'm writing this review). Anyways, would definitely recommend! read more

Called Eagle for a dryer vent cleaning, as our new dryer was showing 95% clogged. They sent someone out the next day who took a look. He realized the vent was not clogged at all and while the airflow was strong, it was blowing cold air, helping us to narrow it down to an issue with dryer. Trevor was extremely helpful and professional. They also didn't even charge us for the trip. Will definitely be calling them back in the future. read more

I got the pleasure of working with Tim. He was god send gift to us with 100 degree weather on a Saturday to stop by in less than 30 mins to treat our issue on high priority. He did the diagnosis and gave me a clear report on what had to be done. Unfortunately these parts were not available right away and I had to wait for 4 days for the parts to be sourced. I was unhappy at the beginning with the office coordinating the updates but after sharing my honest feedback they stayed on top of it giving game an update twice a day until the job was done. I am happy I choose them to service my HVAC. read more

The technician did all he could to. Called in an expert to support. Working warranty options. All done professionally and with our satisfaction. read more

We needed to replace our Air Conditioner. Since our HVAC system was 20 years old, we decided to replace the entire system (Air-conditioner + Furnace). Typically, any HVAC project in a home is one of the most complex and expensive. There are several considerations for decision making - select the technology that lasts 20+ years, custom system design and the installer. The list of variables can be confusing and exhausting. Going Green - All electric vs Natural Gas Technology - Heat Pump vs Air-conditioner + furnace Ductless or Ducted Overall capacity of system Variable speed vs 2 speed compressor and fan motor New ducting with existing ducting Central system vs Split units Noise level - decibels (dB) Manufacturer - there are so many Warranty - How many years - Equipment + Installation, Service (labor) Installer experience Installer longevity - be business for 20 years and honor warranty? Cost - can vary widely. HVAC projects are not cheap! We talked to many many installers at length (and took detailed notes), before we made our decision. We selected Eagle-Air as our installer with a Trane V20i Heat Pump + backup furnace. Owner Vince and his team respected our process, We peppered them with many questions over many days. They patiently educated us and guided us. The installation team did a thorough job and came back to re-inspect and make adjustments to our system. It has been 2 winters and 1 summer since we installed the system. We are super happy with the system and the installer. The system is quiet, heats and cools well and the Eagle-Air team is responsive. Pl feel free to send me a message on Yelp if you need more info. I had talked to many people (friends, installers) before we made a decision and I'll be happy to pay-forward. A big thank you, Vince and Eagle-Air team. read more