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    Quality Rentals

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    13 years ago

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    Metropolitan Appliance - Metropolitan Appliance Storefront

    Metropolitan Appliance

    (150 reviews)

    $$

    Industrial District

    Tuesday evening our refrigerator died. We called Metropolitan Appliance Wednesday morning,…read moredescribed the refrigerator we wanted. They had several that met our criteria in stock--though it turned out only one would fit. Our salesman, Kevin was very patient, and ultimately we said let's do it. For a some extra fee he was able to arrange next day service. The two installers who arrived today, William and Anthony were amazing. They measured carefully to ensure that the refrigerator would fit before they unboxed the refrigerator. They were gracious and efficient and even suggested a way we could solve a problem with a drawer really close to the refrigerator. This was not our first exprerience at Metropolitan Appliance, and it won't be the last. The professionalism of both the sales staff and the installers was outstanding.

    I can obviously only speak to my personal experience, but this is the second time I've made…read morepurchases from Metropolitan Appliance, and if I need appliances again this will be my first and likely only stop. For the appliances I was looking for, they were exactly the same price as the largest retailers were advertising. I can't speak to a comparison of their install prices, but the dishwasher delivery/install/haul-away cost was well worth it. The showroom in SoDo is clean, uncrowded, and staffed with knowledgeable people who are ready to help you. I worked with Kevin, who was not pushy at all, and generally was happy to just talk about what they had to offer in my price range. The big key for me is the service, especially after the purchase. I've had pretty poor experiences from the larger retailers who subcontract out the delivery/install. Metropolitan Appliance handles this portion of the experience only with in-house employees. This is a huge plus for me, especially if there are issues. And for someone who lives in an older home, there are ALWAYS issues. In my case, the range was perfect, but the dishwasher was not. What I ordered wouldn't quite work in my space. I was able to speak the technician about what the issue was, he noted his advice in their system, and I worked with Kevin to find something that would work given the new information. I also had to reschedule the second delivery the day before due to a change in my work schedule, and even though it was Kevin's day off, another employee answered the phone immediately and was able to give me alternative dates. Which were only a couple of days later, not a month out. Today I was able to get the dishwasher installed. The same team showed up. Ned and Jacob were great both times they worked in our home. They were polite and genuinely good people to talk to, and seemed to enjoy their work. They took me through what they were doing in the install at my request for some future changes I had planned. They also realized early on in the day that they were going to be a bit later than the delivery window I was originally provided with. Ned reached out immediately, kept me updated, and I was able to make use of that time instead of sitting at home waiting for no reason. Long story short, despite my moderate purchases here, I felt that my business was actually appreciated. The appliances didn't cost anything more than they would have elsewhere, and the install team was courteous and upbeat, even after a long day.

    Appliance Distributors

    Appliance Distributors

    (22 reviews)

    $

    My company manages apartments and single family properties all over the Puget Sound Area and relies…read moreon a network of vendors that provides exceptional quality of service, timeliness, and value to their clients. When we found TJ with Appliance Distributors a few years back, our prayers were answered. Appliance failures are urgent in our line of work and it can be difficult to find a vendor who has supply in stock and most importantly, fast response time and scheduling. We've also found their pricing to be quite competitive. We are thankful to have Appliance Distributors on our team!

    If I could give this place a negative five stars I would!!!…read moreI have bought a couple appliances from this place. However, I always came with a truck to haul them away. This time I asked about their delivery service, I was qouted a price and given a date and delivery window, which was two days later. I was fine with that eventhough it was a five hour window. When I called on the day of delivery two hours in I was told that my wash machine was on the truck and on the way, and that the driver would call me when they were an hour away. After waiting for the whole five hours no one called me and no one delivered my item. I called back and the lady stated oh maybe their running a little late YOU THINK? So I asked if they could have the delivery person call and give me an ETA. She put me on hold and TJ came on the line and said he would call me back in a few minutes to let me know how much longer it would be. Well that never happened the store closed without calling me back. I called the next morning and TJ answered and I asked why he never called me back he began to deflect and talk about how he told the drivers to give me a call. I stopped him to remind him he was the one who was suppose to call me RIGHT BACK. I asked again when can you deliver my appliance, he told me he did not have anyone in today who could do the delivery"It's sitting right here all I need is someone to deliver it to you." HOLD UP!! You told me it was on the truck and out for delivery today why is it still in your store? He could not explain why. He stated he would try to get someone out later in the day then he asked what would be a good time for me. I said YESTERDAY AND ANY TIME THERE AFTER. Needless to say they still did not deliver my machine that was saturday. On monday at 11am I called to inquire about the same delivery the older lady said let me get TJ. He gets on the phone and states the washer is on the truck for delivery. I ask why didn't anyone call me to let me know this and schedule a time I would be able to be there. He asked how early would I like to have the delivery I said NOW. Again he states they are at one stop and I will be the next one. OH AND I WILL HAVE THEM GIVE YOU A CALL!! REALLY!! NO CALL AND NO WASHER!!! I WILL NEVER BUY ANYTHING FROM THIS PLACE AGAIN I PROMISE

    LUWA Luxury Appliance Repair - Miele steam oven, Miele wall oven, Miele microwave

    LUWA Luxury Appliance Repair

    (81 reviews)

    When you buy an expensive appliance one of your biggest concerns is having it serviced or repaired…read moreand it's even more complicated if you live in a relatively small town Our Miele built in expresso/ coffee machine was not working- wouldn't grind the beans. One call to Miele customer service and we received an email with a link to schedule a repair technician I was on hold with Miele for maybe five minutes, I got a phone call from the service company in less than four hours and they scheduled the service for the following weekday The service tech was on time, super knowledgeable and had us up and running in an hour. LUMA, Miele's authorized repair company is a well managed company and we were extremely happy with their service.

    On the 27th of June we had a service technician out because our MIELE dishwasher had died. Turned…read moreout it was the main board, and he didn't have the part, so we needed to order it. The part came in and on July 16, the technician came out to install it. Everything was going well until I happened to mention that the standing water in the dishwasher from when it died mid cycle, had caused a foul smell, and that after mopping it all out, I had wiped the inside of the dishwasher out with bleach water after removing the filters, as well as putting a tiny bit in the drain. Once I mentioned this I was berated by the technician until I was literally in tears. I have never been made to feel so stupid in my life. Obviously I didn't realize it was such a mistake and one that certainly won't be repeated, but I was told that I was poisoning my family, I was told that there was no way to fix it, that it was going to be in the machine forever no matter what I did, I was told repeatedly that he'd never heard of ANYONE putting BLEACH in their dishwasher, only baking soda or vinegar, and that he couldn't guarantee that I hadn't ruined it. He also demanded to know if I had put bleach in my steam oven (excuse me???) and told me that he now HAD to "report" that I had used bleach on the inside of my dishwasher "because I told him about it" as if I was being reported for a crime. Then after all of this mistreatment, I was expected to cough up over $300 for the visit. I get that it may not have been the best choice. But I have to wonder if this technician never makes mistakes in his life, and if he does, if he expects to be berated by complete strangers in his own home, like I was berated during this service visit. How would he feel if it someone had done the same to his wife? Chlorine takes no more than 5 days to dissipate from standing water. This tiny amount that I used was weeks ago and long gone, especially after the 2 empty cycles we ran after he left. Given that we have chlorine in our drinking water, and that we use chemical detergents to clean our dishes in the machine, I am hardly "poisoning my family", and I hardly think this simple error deserved the level of berating I received today. I have to wonder if he treats all his customers this way when they make a mistake with their appliances? I have reached out to the company about this experience twice now and have been completely ignored. We will not be using Luwa again. Not a happy customer.

    Quality Rentals - electronics - Updated May 2026

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