Quality Mazda was a great car buying experience. I worked directly with Ben Vigil. He is awesome. He really cares about his customers and doesn't treat you like a sale. He did his absolute best to get me the best possible deal he could and really worked with me. I couldn't be happier with the outcome. I also worked with audra who was extremely helpful and attentive to me and my needs. Kudos to everyone at Quality! I look forward to dealing with them in the future for my car servicing and any future car buying. I will refer anyone looking for a new vehicle! read more

My husband & I decided to upgrade our 2012 Mazda to a 2015 Mazda 5. I found the website and found our salesman, Ben Vigil. Ben was awesome. He was able to give us a great deal. I was amazed at how easy it was to pick out the right car that fit our needs, get a good deal on our trade in plus a Mazda loyalty bonus from Mazda. Our sales man, Ben Vigil was there for us all the way through the buying process. But he didn't end his service there. I decided a week later that I wanted to pair my smart phone with our new Mazda 5. He just do it for me, he taught me how to do it myself. This way, when I upgrade to a new phone later this year, I can pair my new phone. Love being able to answer my phone while I am driving. But Ben didn't end his involvement there. When we got our license plate, he put it on for us. We are older and my husband is disabled so having Ben there for us was a huge plus. I would recommend Quality to anyone who wants a no pressure sales experience. Quality is their name, and quality is what this dealership provides. read more

If I could zero stars, I would. The service department is the worst in Albuquerque. They are extremely rude. They do not care about their customers. I have gone there 3 times and all of the times they have an attitude and clearly do not know what good customer service is. I pay for warranty to get my oil changed and my tires rotated, but at this point I would rather pay to get it done then go back to them because that is how horrible they are. The first time I went, they said they do appointments but when I get there they say they don't. If you don't do appointments then take it off your website. The next time I went, I got there at 6:50 (and they opened at 7:30) to make sure I was the first person in line because I had work after. It hits 7:30 and I go inside and they completely ignore me and help ALL OF THE OTHER CARS BEHIND ME FIRST. I was standing in line to talk to the advisor and this old lady walks right in front of me and the service advisor doesn't say anything and helps her. After helping her, he walks away and goes to the back and says "who is next?" Are you serious? I tell him that I have been waiting here since 6:50 and basically tells me "oh well" and that it isn't his problem. Worst customer service in Albuquerque. Do not go there. I repeat do not go there. read more

Just bought my second vehicle from Quality Mazda! Another great experience! My sales man Ben vigil was great to work with. Ben did everything he could to make sure I got what I needed and wanted! I would recommend buying a vehicle from this place! They make buying a car fun and easy. I will recommend this place and Ben to friends and family! Thank you Quality Mazda! read more

Professional crew, well informed of their product! I felt valued and respected, I truly enjoyed my experience at Quality. I can confidently refer anyone to do business with these guys. Thanks for making the experience pleasant read more

I love Quality!! We worked with Tom Shuroba and he us awesome!!! I bought a mazda CX-5 and they did everything they could to get it done and make a long life customer!!! I will buy all my cars from them and refer them to anyone!!! read more

I was a little upset about the new 2019 mazda3 hatchback I bought a little less than a year ago, the camera had issues overheating and there were numerous warnings that they were unable to stop from flashing while I was driving. I found out after I bought the car that it was common for the 2019's to have camera issues and Mazda updated their cameras in 2020. I almost traded for a different car but there weren't many good options and the dealership wasn't about to give me any 'deals'. I'm sure I was getting annoying bringing my car in all the time for the recalls and for all the issues it had. I had to wait for a few months before they could get the parts in to replace the camera (through no fault of their own - due to pandemic related distributor issues) - but I was finally able to have the camera replaced there and they refunded the money I had put into trying to fix it before since it turned out to be covered under the warranty. All in all, I'm happy my car works well now, and looking back, I had a great experience initially buying it, with little haggling and little pressure, so overall I would recommend this dealership. The only advice I'd give is read up about the car you want to buy and if it's a brand new model for the year, be aware there are probably a few recalls and issues that may not be well known yet... read more

I had no issues dealing with Quality Mazda. Andrew Heavner took us on a test drive of the CX-5 as I was looking for an AWD around that size. He was very knowledgeable about all aspects of the vehicle. When I finally decided to make the purchase, Andrew was flexible with his schedule and did all he could to ensure I was satisfied with the type of vehicle I I wanted. He answered all of my questions and provided additional information on all aspects of the car. read more

First time Mazda buyer. First time convertible buyer. Tom Shroba at Quality made the experience very enjoyable. No high pressure tactics just great customer service and information. Went out of their way to get the car I wanted from out of state. Introduced me to the service manager who was also very friendly and informative. Overall, a great experience. read more

We have purchased many new cars over the years and it is generally an awful experience. We were cringing at buying this car out of state and prepared for the worst but actually got the best. Lee Maguire LISTENED to our needs and DELIVERED well above our expectations. We actually laughed that we would consider driving back to Quality Mazda from Phoenix to buy our next car from Lee again in a few years. If you live in Albuquerque and are looking for a new Mazda, go to Quality Mazda and ask for Lee. You'll be glad you did. read more

This is the first time we have purchased a car at this dealership. We looked at multiple dealerships/cars before we went to Quality Mazda and I am so glad we made it there! After a bad experience at another dealership, we received a video from Andrew expressing his excitement to work with us (who does that?!). Andrew was absolutely wonderful to work with, answered all of our questions with patience, and ultimately worked out a great deal for us on a Mazda CX-5. I will never forget getting into my new car and seeing name tags for our three dogs sitting in the back seat. It really showed how much he listened to us and how much he cared about our needs. Thank you so much Andrew and Quality Mazda! We love our new car! read more

Thank you Ben Vigil for a wonderful buying experience! We love our new Mazda CX-9. Our first Mazda it is great!

When I was recently in the market for a new car I wasn't all that excited to do it. Quality Mazda changed all of that. The sales people are so courteous and, unlike most dealerships, don't descend on you like vultures. My salesman, James Vigil, showed me the car I thought I wanted but also made other suggestions to make sure I was getting exactly what I wanted and would be 100% satisfied. He was also able to get me a great deal on my trade-in, excellent financing, and I love my new car! Quality Mazda made the whole process painless. read more

Ask for Andrew Heavner at Quality Mazda! I had the best car buying experience in my 44 years at Quality Mazda with salesman Andrew Heavner. Andrew sent me a personalized YouTube video regarding the Mazda3 I was interested in. He worked hard to get me the price I wanted, all by phone, and went I got to Quality Mazda EVERYTHING WAS EXACTLY AS ANDREW SAID IT WAS! No hidden fees, no dealer add-on costs. Everything was on the up and up and exactly as we discussed via phone. It took me a little less than 2 hrs to purchase the car. Andrew introduced me to the service department folks who explained what they offer, which was a nice touch. Financing was easy since I was already pre-approved and the actual sale was a no pressure, including no pressure regarding extending warranty, which I did purchase. Andrew then went through most of the major features of the vehicle (e.g. pairing my phone with the car, explaining cruise control, safety features, MazdaConnect, etc. Andrew was polite, not rushing or moving too slow, and measured in our conversations. Lastly, of the other Mazda dealerships I talked to (see below), Andrew was the only one who mentioned that Mazda was donating $200(?) to a charity of my choice. Andrew gave me all the information to make the donation online by entering my new car's VIN (I choose local NM Ronald McDonald house). I highly recommend Quality Mazda and Andrew Heavner (no we are not related or know each other personally). Now, do not go to University Mazda. I want there before going to Quality Mazda and got to work with "Jeff". Jeff was inexperienced. I tried to negotiate price with him and instead he increased the price by adding LoJack to the cost of the car. Jeff did not go through the price sheet with me, just handed it to me so that I could discover for myself that he jacked up the price with LoJack to the cost of the car. Oh, and they offered a free iPad too, which Jeff kindly took off $400 dollars off the car if I didn't want it. Thanks, but I can afford my own iPad as not part a car purchase. In the end, University Mazda would not reduce price AT ALL. Jeff did follow up twice with me by phone, again, never offering to reduce the price. On the second phone follow-up, I told Jeff that I just bought the exact same car (new 2015 Mazda3 S Grand Touring, loaded, for $27500 out the door (including tax, title, registration)) at Quality Mazda for the price I told Jeff I wanted from him. I also inquired out of state for this vehicle, at Camalback Mazda in Phoenix. For the same vehicle, the dealership totally misrepresented the cost of the car between the "internet price" I was given, and then failed to mentioned the $3000 dollars of dealer add-ons which was basically scotch guard on the interior, tinted windows, and a nice wax job. Do not go to Camalback Mazda either. read more

Ask for Andrew Heavner at Quality Mazda!! This was my first time buying a car. I was very nervous since I was not sure what kind of car I wanted or where to go. My first stop was the Mazda dealership on Lomas at 7:30am. This is when we first met Andrew Heavner. He was very knowledgeable, transparent, he listened to my car needs and fulfilled them all! One of my many, many needs was a car that would allow space for both of my German Shepard Dogs in the back cargo area. He was gracious enough to allow us to get both of our dogs in the car to make sure I was satisfied with the space for my dogs. I fell in love with the CX-5! I knew this was an amazing car that fit all of my needs: enough room for the dogs, safety, sporty, responsive.... I still visited other dealerships to make sure there was not another car that I wanted more. Andrew was very relaxed and had no problem with us checking other places out. At all of the other places I went, the sales people were very pushy, eager, and would try anything to get me to buy now. I NEVER felt this pressure from Andrew. I even checked out other Mazda dealerships and I don't feel like I was taken seriously as a buyer. In the end, I knew I wanted the Mazda CX5 and returned to Andrew even though the one I wanted was at the Santa Fe dealership. He was able to get us the one we wanted from the other dealership for the price we wanted!! Andrew was very pleasant, transparent, and willing to go the extra mile to make us happy! Recently, I returned to buy additional accessories for my new CX-5 and he showed me what was available, walked me over to the parts department, and even offered to help figure out the assembly. He REALLY goes the extra mile!! You honestly become part of the family. Thank you Andrew!! read more

Working with Andrew Heavner and the Quality team was a great experience. There was a few hiccups at the beginning of the buying process on my part but Andrew would not give up in trying to get me into a new car. Everyone was super respectful and the finance team was so easy to work with. I definitely recommend them! read more

My wife and I had a very good experience with the folks at Quality Mazda. We needed a new car and they had a very good selection of vehicles, and an excellent sales staff to take care of us. A very nice man took care of us, listened well to our needs, and the sales process was a breeze. Not the usual "I have to talk to my sales manager" line when negotiating. The financing was easy too, although, as with every dealership, they wanted to sell a number of coverages that people should be very careful about selecting. But never did we feel pressured in any way. The salesperson was patient and showed my wife how all of the electronics work in her new car. The people at Quality are so polite and nice, we would definitely go back and buy another car from them! read more

These folks are great! They are low-pressure, relaxed, and knowledgeable. At no point did I feel rushed or like my time was being wasted by discussing a bunch of features that I didn't care about. My salesman, Ben Vigil, was great and we went on a long and very fun test drive! A friend recommended me and I would absolutely buy another car from this dealership! read more

Love this dealership. No hassle. And Ben Vigil and the rest of the Quality staff were excellent. Never had a much better experience.

Was overall pleased with Quality Mazda. We had our car built and didn't know it would take 3 mo to get in. Had to email salesperson several times for updates but did answer questions. Salesperson was very helpful once we got car in showing car features and functions. read more

I had a great experience at Quality Mazda. Andrew Heavner was super helpful in the purchase of my new Mazda 3. He was super nice, very low pressure, knowledgeable and he seemed truly interested in finding me exactly what I wanted. Would recommend dealing with him when looking to purchase a Mazda in Albuquerque. read more

Today is March 28, 2012. I visited Quality Mazda today to see a 2010 Jeep Wrangler Unlimited Rubicon, stock number 12QP054. In the internet it was priced as "Discounted Internet Price: $34,995.00." After the test drive and some discussion, the salesman went to see the manager to "run the numbers". When he returned there was an additional "profit" of $1450.00 added. After some discussion I left the dealership. Buyer beware, these are not honest people or they would not have to result to the "bait and switch" routine. read more

I purchased a Mazda 3 from Quality Mazda. I already own a Mazda 5 and only one service visit was not to my liking. That out of about 12 since the Mazda dealership was taken over from Garcia Mazda. Since the service of my Mazda 5 at Quality Mazda has been flawless and my car runs great, I chose to purchase another Mazda from Quality Mazda. The salesman (Ben Vigil) was very cordial and has stayed in touch to see how the Mazda 3 has been running. I was given a good deal on the Mazda 3 and I have no complaints whatsoever. read more

A new car is one of the most expensive things (besides a house) most of us will ever purchase. Buying one is rarely easy or pleasant; sometimes the whole experience is an absolute nightmare that will sour your driving experience for years to come. My wife and I recently purchased an $18,000 SUV from Quality Mazda (a DiLorenzo company), and every time we unlock the door we are reminded of the poor treatment we received at the hands of Vince DiLorenzo and his miserable team. Why every time we unlock the door? For starters, because the advertisement we responded to listed "remote keyless entry" as one of the features of our vehicle. While my wife and I signed the paperwork in the finance office, our salesman, Phil B., split for the day, failing to hand over the key with the keyless entry device. When we went back inside to ask the sales director, Chris N., for the remote device, he replied that that was our salesperson's responsibility and we'd have to ask him. We had that chance the next day, because on the drive back home to Santa Fe we noticed a loud whining noise coming from the transmission and decided to return the car for an inspection first thing in the morning. Phil said there wasn't any keyless entry device (then why was it advertised?) and the sales manager, Ben V., promised to "make it right" for us. Did he? Nope. Not ever. Thanks, Ben! Replacement cost for the device was $380.00; Quality wouldn't even entertain the notion of providing us with the advertised device, or reimbursing us for its replacement. Oh, and the transmission noise? Quality technicians told us it was just normal engine noise (why did we ever think they would give us an honest answer in the first place?). Normal engine noise? Not even close.... 2 days later, Beaver Toyota in Santa Fe determined it to be a problem with the differential, and said the transmission would probably need to be replaced. They also pointed out that Quality had sold us the vehicle with brand new rear tires, and worn down front tires by another manufacturer with a different tread pattern, a combination which on a 4WD vehicle like ours, according to the Toyota manual, can lead to severe transmission (differential) damage, and possible loss of vehicle control resulting in operator injury or death. Thanks, Quality!!! Rather than risk DEATH or further damage to the transmission by driving the vehicle back to Albuquerque for Quality to deal with, we found a tire dealer in Santa Fe that could order us new front tires to match the rear tires. Do you think Quality reimbursed us for the 2 new front tires (another $350.00)??? Nope. When you sign the paperwork and they have your money, they are DONE with you, my friend. Period. There are so many car dealerships tup and down Lomas; I dearly wish we had not pulled into Quality Mazda when we needed a car. No company that has so little regard for their customer's satisfaction or safety should get your money; you worked hard for it, you should get a car you love from a dealership that values your business and wants you to feel good about your purchase. In our experience, Quality Mazda is absolutely NOT that company! All of our friends and relatives in New Mexico and beyond know that; now you do too! Thanks for reading this! read more

Everything has been a mess here. I would not recommend doing business with this group. We purchased our first brand new car from them back in January 2013 it was a CX-9 it has already been to the shop twice the first time for a bad wheel bearing which was fixed after 2 weeks in the shop. It took them one week to figure it out another 3 days to just order the part and then it was finally fixed. In the process of fixing the wheel bearing they bent the dust shield on the front brakes which caused it to scrape the rotor. This took them another week to fix. Horrible customer service from Daniel, I am extremely dissatisfied. We had bought the oil change plan from them at the times of the sale but since have returned it because this service department will never again see our brand new car. As I type this it has been three months since we returned the oil changes and STILL NO REFUND yet. The finance department here is a joke as well. DO NOT BUY FROM HERE. again I saw DO NOT DO ANY BUSINESS WITH THIS COMPANY THEY WILL BURN YOU!!!! read more