The people are friendly but that is the only good thing about this place - I have a 2016 M2 which…read moreis notorious for an inaccurate fuel gauge ( there is a service bulletin ) but was told that it is my imagination Both power window switch works intermittently ( doesn't work more than it does work ) they couldn't duplicate the problem ( also my imagination ) My rig sat in the parking lot " finished " for 1 1/2 hours but I had to speak to the General Manager & he had to get the service manager before I could get my rig back with on 50% of my problems repaired. Don't wast your time here go anywhere else I was here in May 2016 LES

Avoid this place at all cost . Our brand new Motorhome had…read morea sensor issue stating no traction light on and abs light on and also i have no cruise control . It was 105 degrees out and i had my family and pets with me as we were traveling across country . Day 1 we sat there 8 hours and they asked if we could come back the next day to fix it . Next day there was a semi overturned the exit before we got stuck in that mess and showed up and after sitting there all day again they wanted us to come back again . We told them to f off and left . Went to freightliner Kentucky fixed in 2 hours . These guys i believe are over billing for long hours they don't even work on it . wanted to charge me for looking at it and i explained to them it's brand new with warranty so take it up with freightliner as i'm not paying you a cent . 3 days of our vacation ruined by these a holes

VERY disappointed with the parts team - I ordered '13-14…read moreMustang tail lights and they shipped me one new looking one and one very worn/scratched/blemished one! Hope they can resolve the situation quickly!

Terrible NEVER TAKE YOUR VEHICLE HERE FOR REPAIRS EVER!!! They ripped my daughter off, I was with…read moreher. She left her car there with the promise that she would have it repaired, that they knew what was the cause of the issue. Clearly they did not. We picked up the car I followed her home and the same thing happened as before we took them the car. We turned around and took it back again. Another 1500.00 later it's doing the same thing. We picked up the car and traded it in at another dealer ship. We will NEVER GO TO RICH FORD AGAIN. Yup they are getting rich off of young girls trusting them. Never again. Rich Ford you suck!!

We were traveling to Albuquerque for an event and had some engine problems with our Ford F150 on…read morethe way down. Maria Abeyta in service got us completely taken care of. She set us up with a rental car. She was able to get the service done for us really quickly. I was so impressed with the customer service at this dealership!! I am going to drive down to buy my next truck from them. Best experience I have ever had!!

VERY disappointed with the parts team - I ordered '13-14…read moreMustang tail lights and they shipped me one new looking one and one very worn/scratched/blemished one! Hope they can resolve the situation quickly!

All I have to say is these folks are great! Passing through ABQ from AZ to CO for the weekend and…read moremy 2000 Ford Powerstroke died on the off ramp to 66 Casino. Of course it was on a Saturday no less. The gal who answered was so nice. She got their tow truck operator dispatched and told me they had no problem holding my vehicle, etc. Marcos, their tow truck operator, got there fairly quick and delivered my truck to their lot. He was super nice and efficient. I asked them to run a diagnostic if needed and let me know what the estimated repairs would be. I would have to figure out how to get back to ABQ from AZ, etc. My wife called them on Tuesday (I was up to my rear in alligators at work). Their initial find was a frayed PCM cable (truck has +255k miles). Wednesday, the gal called to give me the prognosis and estimated cost. I gave them the nod to proceed. She left a message later in the day to say my truck was ready (still swimming with those gators). My personal issue was getting to their shop to pay them and pick my truck up. They were pretty cool about how long it would take me to get that done. Yes, I highly recommend Aiden's Diesel & Auto if you need work done on your diesel pickup.

I brought in my vehicle for a diagnostic for hard start and rough idle. Literally two months later,…read moreafter a number of calls/texts, they completed it telling me it would cost $3500. When I stated I was taking it elsewhere, they charged me over $400.00. I towed the vehicle to a 2nd place that was able to diagnose in less than an hour and I had to beg the mechanic to take money for his time. If you need a timely, honest repair, I would go elsewhere.

Myers RV Center came to our rescue and made it possible for our summer travel to continue. After…read moredriving 700 miles with 1800 to go we began to have brake issues. We called Myers after stopping for the day appointment for first thing next morning. They were great and we are so appreciative of the help and courteous service.

We took our Keystone RV to Myer's in Albuquerque, to repair our a/c unit. Keystone referred us to…read morethem. After paying a $500 diagnostic fee and waiting several days we were told they are not a Keystone dealer and do not receive service updates. After. 10 days, In Command sent them instructions on how to fix it. Half an hour later and over $700 our a/c was working.

Yelp has the wrong address! They're at 1517 Broadway Blvd NE. They have the parts in stock and…read moredeliver within 2 hours. Awesome service, great price.

Very helpful Great price and had my radiator in stock. Other places had to order and make me wait…read morefor more money. These guys had it in stock. I got my truck running the same day it broke down. They gave me 5 dollars off for exchange of my old radiator. Plus they speak Spanish.

Super quick and effective saving you $$…read more Had an issue all summer long with DEF in my Peterbilt 389. Went to a bunch of dealerships who spent hours "diagnosing" issues (costing thousands) just to throw parts that didn't work at it. Went to limp mode once again but this time on I-40, full derate. Brought it to shop. Got me right in and they actually fixed the issue right away. Can't say enough good things about this place! If you like saving money and your time, come here. Don't waste it on another location, trust me.

These people do not seem to respect a drivers' time. My co-driver and I are watching our schedule…read moreshorten and my clock slip away, meanwhile they are in granny gear all day. Perhaps it is because they take for granted the benefits from hourly pay, whereas we drivers make pennies on the mile. But of course, what do they care? They're getting paid by the hour just the same if they were working as if they were screwing off. I can damn near guarantee: switch their pay scale to piecework and watch their attitudes magically adjust. Goddamn hourly clock-riding mf's

Adding a few words to respond to Bryan's comments. I'll start with; Perhaps we can agree to…read moredisagree. I suspect Bryan will agree that we were not the right customer for On Site. We're 70s(ish) retired Federal Government employees (I'm also a veteran) traveling America in a half million dollar class-A motorhome that suffered an engine failure Saturday afternoon. Still not sure why Bryan said that we looked "shady," especially since we never met him, but in any case we're pretty darn sure others like us who might suffer a Cummins engine issue in Albuquerque will rather go directly to Cummins (where they do indeed have dedicated RV sites within their fenced lot) to have their problem resolve. 1). We contacted On Site (Carlos answered the phone) Saturday afternoon, not Sunday as Bryan's asserted. 2) We paid over $3K to have our coach towed to On Site based on assurances that Carlos gave that On Site would work to resolve our Cummins engine issue "within 12 to 24 hours." The only thing their technician said he would do that Sunday was reinstall the driveshaft (removed by AAA for towing) so our coach could be driven onto On Site's yard where we had no access. On Site does even have a customer waiting area. 3) After seeing On Site's operation it didn't take us long to determine that we certainly were NOT their usual customer (the guy sleeping in his car on the lot was a good tip off)l so we found another towing company and got moved directly to Cummins. On Site's towing company failed to get us out after trying for an hour, so we called another. 4) Cummins has since determined that our engine problem is not/not what On Site's technician said it was and they are now fixing the problem under warranty. So, IF you are anything like us, you might want to look at other options. On Site certainly wasn't what we expected or had hoped, and apparently folks like us aren't the kind of customer On Site wants because we look "shady" to them. GOOD LUCK!! I hate to complain but that's mostly because I hate having such egregious stuff to complain about. Long story short, their website looks great and engenders confidence but when you arrIve you immediately suspect that it was a huge mistake. After a full day of broken promises, no repair work being done, being told that I will have to prepay for parts from their vendor in order for them to use, AND frequent suggestions to abandon our expensive class-a motorhome in their yard with a firm policy of no customers allowed in the yard we paid another expensive tow to be brought to a reputable establishment. We feel fortunate that we escaped them without incurring even more crazy charges (for example; they insisted on cash payment to read the engine error code, which I had already given them). Maybe they do good stuff for other customers, but we sure didn't see any good service.

I had seen ads for this shop on Facebook so I called them to install some performance parts on my…read morenew truck. The install was professional quality, fast and fairly priced! I am very happy with my truck now and Bryan and his crew are to thank!! They did so good on this car, I'm bringing my other car to him next! Highly recommend!!