I was able to make a reservation for oil change and tire rotation the day before. I came in early and they took my car in right away. The lobby is great and clean. They are very busy and work efficiently; did not push me at all for extra work or services. They are open until midnight during the week! I am in from Michigan and would come back again. Also the prices were fair for the services. Very satisfied with the service. read more

Terrific parts department. The young man found parts for my old Ranger (2007), and when he couldn't he made recommendations for potential sources. The parts I did order came in well ahead of schedule and were a perfect match. read more

Mark is great service advisor. I made an appointment. This time I got in and out 45 minutes. I have premium maintenance plan and he explained it where I understood. I got more than just "the works". read more

Chalmers Ford - My new 2022 Ford Bronco Sport - Auto Repair Near Me - Rio Rancho, New Mexico

I'm leaving this review as a relative who has been closely involved in this situation and has personally had to help cover costs because of it. All Around Auto was the warranty provider involved, and this entire ordeal stems from their failure to supply the correct part. The transmission that was sent was not the correct one for the vehicle -- it turned out to be a minivan transmission. This mistake should never have happened in the first place, and yet it set off a chain reaction of delays, reinstallations, and repeated labor costs that our family has been forced to absorb. What's been most difficult is that this still is not resolved. Months later, there is still no car, and we're left waiting, anxious that the next phone call will be about yet another charge we're expected to pay because of someone else's mistake. I've already had to pay out-of-pocket costs myself, even though we did nothing wrong. Despite knowing the incorrect transmission was sent, All Around Auto has allowed this to turn into an endless cycle of back-and-forth with the shop instead of stepping in and fully correcting the issue. The lack of urgency and accountability has been incredibly stressful, especially given the financial strain it's caused. Speaking up has also been uncomfortable, because it feels like pushing for answers only leads to more delays rather than solutions. No customer or family member should feel uneasy advocating for something that should have been handled properly from the start. This situation has been exhausting, expensive, and completely avoidable. I would strongly warn others to be cautious when dealing with All Around Auto for warranty coverage, especially if you can't afford repeated labor costs or long delays without your vehicle. read more

Treated awfully at Don Chalmers Ford by some kid named Mike. Mike told me he was holding the vehicle for me, raised the price two times on me, and told me some lies to give me the runaround. I was still going to buy it and as I called to drop off a $17,000 check, he lied to me saying that they wholesaled the vehicle. I actually was on my way to talk to his manager and ended up spending $39k after stopping somewhere else on my way over there. Instead of talking to his manager I figured a review would suffice. Thanks Mike T. I found a much better vehicle in the long run. read more

They still have our truck after 3 weeks and no update! Brought it in for a Ford recall on Dec 22 with estimated 2 day turn around for the software update. They called and said we needed a new battery to do the update, fine, we agreed. Then no follow up. Turns out when the software was installed it actually killed the PCM (computer) and the truck can no longer function. They submitted a claim to Ford but NO ONE contacted us to let us know the status. If the truck can't function, the PCM needs to be replaced no matter what. We were never given the option to pay out of pocket or wait for Ford. I authorized the purchase of the PCM and told it would take another two days. Now that they have the PCM, we are being told we need two key fobs in order to update. Why wasn't this addressed previously. It's like they keep tacking on charges but never contacting us. So here we are... no information, they want $300 for a second key fob (which shouldn't be needed) and when I called today, the service rep is out of the office, along with the manager and director. How convenient. Due to their errors we can't even pick up the truck and take it anywhere else. Meanwhile I'm having to pay for rental car out of pocket due to their lack of due diligence. read more

Absolutely the best customer service we have had in years! No exaggeration. We were traveling and 600 miles from home. The diesel mechanic stayed to assess and repair our truck and got us back in the road. The service agent was efficient, friendly and helpful. Both the service agent and mechanic were professional, kind and helpful. Chalmers, you have some talented employees! read more

We bought a brand new Edge in 2020. Everything leaving the dealership seemed wonderful. We took the best warranty and felt good about our purchase. Fast forward 4 years. We buy the extended warranty. Come September 2024 our sunroof stops working. We take it in to be taken care of. Turns out they are going to charge us $9,000 for the part! And it is not covered by our warranty. How is it that we buy a brand new car with the best warranty and extended warranty and our moon roof fabric isn't covered? What were we paying for?! We did our part. Payed for the warranty, for the best warranty. Paid all that money. We've been done dirty. Lied to. Just like every other dealership, cannot be trusted. A scam. We will never buy a vehicle from Ford ever again. read more

I had a good salesman Mike Trujillo very helpful and knowledgeable about the business. I also worked with another salesman the guy who actually comes up with your payment, his name was Kevin. Super nice guy, literally bent over backwards to make sure I was happy. I would definitely buy another vehicle here and hope I would work with the same great team I had for this purchase. Everyone from the receptionist to the guys in parts and service were all super helpful and nice to work with. read more

the sales person was excellent and very helpful, he is top notch. The finance department left an unpaid balance on my trade in which I had to pay.The title/registration department was bad. I waited 60 days to finally get my paper work to register my truck and was treated as if it was my doing which I did not appreciate. i asked for a temp tag extension and had a rude reply with no courtesy. read more

Took my 2024 F150 for a Powertrain malfunction message on Monday picked it up on Tuesday. 1hour later message back on took it back on Tuesday they finally called they were looking at it on Friday. No message, what is going on with my truck. No communication . The truck has 6700 miles . Now I have no truck and who knows if they will call me on Monday. I will though read more

Trevor was an amazing service advisor and went above and beyond! His technician went through my truck with a fine tooth comb and fixed everything! My truck feels so much better now. read more

Isaac was great! Took care of what was needed ahead of schedule and for a competitive price, much appreciated!

5 star Mike flirester was our guy; he was efficien, explained it all & welcome us back. Got us an Uber while we waited read more

Chalmers Ford - Auto Repair Near Me - Rio Rancho, New Mexico

To whom it may concern, The only issue that I have is that I was told that I would be kept informed during the day by text, I never received a text! I was not told my vehicle was going to be kept overnight! if anything, the communication was lacking In that there was none. I had to call the following day to see if my vehicle was completed. I do understand That employee emergencies can occur, however someone should have been able to communicate any progress to myself. That is the reason for my three star Review! read more

Great car buying experience. Chris Thomas is an excellent salesman. He's patient, not pushy, and worked to get us the best deal possible on a new ride. read more

getting ford was worst mistake ever made. mechanics down there pass you around and basically hold you hostage. without my car and nobody cares down there. horrified seeing other negative reviews. don chalmers has really gone downhill. if my grandpa was still alive he would be very disappointed since he use to recommend you guys. no honesty down there at don chalmers. dont know what they are doing. read more

I took my car a while ago to fix the gear shift because I would put in in parking but y to car would not register that it was. I took it they fixed it they charge 150 just to diagnose plus the fixing price which is expensive. Now the same thing is happening again and now they said that I never brought it to fix for the problem but they are supposed to fix it if it happened again but IM NOT CRAZY I paid for the repair but they said I never did!! This is the second time they do something like this where they don't want to be accountable for their mistake. read more

Diego was great, he was the first and only advisor from Chalmer's who actually calls me and provides me with updates regarding my vehicle. Although, the issue still has not been resolved. It was nice to receive updates regarding what's wrong and when my vehicle will be ready. read more

Absolutely horrible customer service, left my new F150 for a re call repair. We're supposed to give ma a shuttle ride back. Never contacted me when the repair was done and canceled my ride back to the dealership. Had to scramble to get a ride there myself, when I arrived they took an hour because they said they lost my keys. Unbelievable! DONT WASTE YOUR TIME WITH THESE CLOWNS AT CHALMERS FORD RIO RANCHO !!!! read more

The image of the traditional scuzzy car dealership. I bought a lightly used Mustang from them, and have had nothing but problems, which only came with one key that was broken, they were supposed to follow up, but didn't, I called back repeatedly, and eventually my calls started going unanswered. So I foolishly just resigned myself that I was stuck, and have been holding the all important key fob (since it's a push button start vehicle) together with duct tape. More recently I needed service on my vehicle, and a recall addressed. What they told me over the phone, versus what they told us in person about the repair were not remotely the same thing, and as for the recall, the back up camera doesn't work, and the trunk won't open. These are related issues, a faulty design made the cable that controls both to short and it becomes inoperative with the opening and closing of the trunk, but because the trunk won't open without pulling the release inside, they refused to fix the back up camera. Do yourself a favor, go to any other Ford dealership besides this one for your purchases, and literally any other mechanic for your service issues. read more

Took our truck in for oil change and black screen diagnostic. Had to cancel a previous appointment and Trevor was great assisting us with getting rescheduled the following day. He was absolutely wonderful to work with. My husband said it's the best Ford dealership he's been to because of Trevor. We were updated frequently by phone which speaks volumes to us regarding customer service. He and his team were able to trouble shoot our screen not coming on and resolve the issue. We are very appreciative of Trevor! read more

We ordered a New Bronco in 2020. Later in the year, due to the chip shortages, we were told it would be delated until mid to late 2021. While waiting, Chalmers and Ford held numerous "Bronco" themed events. During some of the events and always following each of these events, we were send some type of swag for attending. The swag ranged from Bronco Hats, miniature die caste Broncos, posters, hand cut wood / designed specialty Bronco Annual Calendars, etc... A few weeks before Christmas, an email advised us that Our Bronco was on the assembly line and a VIN had been generated. Just before New Years, our Bronco was delivered to the dealership. Our experience with Chalmers has been nothing short of amazing. Unlike other Ford dealerships, Chalmers did not add any additional costs to our Bronco order. Other dealers asked $1000 to place orders....Our liaison, Joselyn F., who took our original, took every one of our calls, answered every email, communicated at every opportunity, advised is of Bronco events, contacted us when dealer incentives were being offered, called or emailed when their were order delays and to update our orders/changes. We will change our Ford Service location to Chalmers - whom we trust! read more

Chalmers Ford - Love my New Beonco! - Auto Repair Near Me - Rio Rancho, New Mexico

My Dad is 85 years old! Chalmers Ford in Rio Rancho charged him over $9,000 to fix his oil leak. He paid them with a check. ONE week with the truck and it was still leaking oil. Then we had a call from a collection agency saying that the check did not clear. After the collection agency got ahold of it they cashed the check again! 3 months later we are dealing with collection agency trying to get a refund. So Chalmers took over $18,000 from my dads bank account. With the 2nd leak they charged him $5,000! We have paid $23,000 to Don Chalmers and the truck is still leaking oil! Talk about FRAUD! My 85 year old dad wants to take it back but I am worried that they will charge him another $10,000. WOW! So SAD that people take advantage of the elderly like this, they should be ashamed of themselves! read more

My visit went really well. I discovered that the nail in my tire had not punctured all the way three. This mean that I did not owe any monies during this visit. The only thing that I did not care for was the bad timing of it all. I had just goten off of a 12 hour night shift. read more

Took my truck to the service department because the heater would blow cold sometimes and it needed an oil change. They told me my water pump needed to be replaced, so we get it replaced where there was some issues with parts and it took a month in total. We get the truck back, smelling like a cat had been living in it for the past month, and not even a week later find a puddle of coolant in the driveway, we call don chalmers they take the truck back and call us the same night that it's ready to go and "to be honest they forgot to replace clamp but it's all good now" (a clamp we were charged for mind you) by the next day the truck is leaking coolant again, I call them again this time I spoke with the service manager Daryl who I expressed my frustration and concern for taking my truck back to them after now 3 times and it's in worse condition than I ever brought it to them. Daryl apologized and said this isn't the service he wants from his department and i let them take my truck once again to where they kept it two more days and on the second evening called me saying the truck is ready again, this time the person in the service department gave me a receipt that said they test drove the truck and found no leaks the coolant was at the same level as when they fixed the water pump, but it took them two days to come to this conclusion? So you wouldn't believe within two days the truck is again leaking coolant more than ever to where my husband calls the service manager again as well as the general manager Andy, who has never returned our calls. BUT to conclude my truck is now at another mechanic shop where they have taken apart the water pump to find don chalmers replaced maybe 10 percent of the hoses that would be necessary in this repair and the hoses they did replace, or took off and put back on where either punctured by clamps or the connector was broken on installation, causing more leaks, they never tested the pressure in the pump or any person with a brain would've found the numerous leaks they caused from their "repair" so long story short my truck is more damaged than it ever was before, we gave them $2400 and 57 days with the truck and now are in more for whatever it will come out to with this new mechanic so do NOT take anything you care about to don chalmers!!! read more

Excellent service experience. Came in for an oil change, but called first. Actual human beings in the service department picked up the phone and answered all my questions. The waiting area was clean and tidy and spacious, and both TVs were mercifully muted, so it was easy to get some work done. While there, the service advisor said my truck also needed a battery and air filter. I track all my own maintenance and sure enough, those items were due. They made other careful observations, such as for example, slightly uneven tread wear on one tire. All in all, it was a very thorough job, and I was kept informed at every step of the way. I'd like to credit Gail, Marc, Juan and Josh for answering my questions and helping me out. In a time where many Ford service departments don't pick up the phone, much less return messages, or engage in any way, my experience at Chalmers was almost old-fashioned and gratifying. Would not hesitate to recommend, and will probably go out of my way to return for next service. read more

great service, wonderful employees, great experience all around. 10 out of 10 would recommend

took my truck into the service department for an oil change, it's been a month now and Diego, the incompetent person they assigned to me, refuses to return my calls or give me any update on the truck. Despite promising to update us every other day it has been 2 weeks since I've been able to get ahold of him. Probably better off taking it to some guy who works out of his own garage read more

DO NOT BUY at Chalmer dealerships. Jackie Sidde , finance manager blabbed on about how her daughter is an an Air Force official and how "we really take care of our vets," and then proceeded to pack on ever extra charge possible , like the ridiculous window scribing bs, which I was already done. That leaves the customer no choice to exclude iit- It's already done! That's their way of getting more money out of you... "Well, it's already done." Refuse to pay at any dealer and refuse to buy at Chalmer Ford. read more

Everyone was so nice especially J.C. who was my adviser and kept me up to date and informed about my repair. Also the Coffee in the waiting room was so good, better than average, also some snacks were available... The music in the waiting room was kind loud couldn't hear the TV but I guess you can't have both either TV or music and whoever is doing it chose music. read more

Took my car there for service. Trevor was my service manager. Very happy with the level of service my car had. They had the part needed in stock and had my car ready early the morning after I dropped it off. I was especially pleased to see them refilling the windshield washer fluid! A very minor thing but for me, makes a difference. read more

Service advisor greeted me promptly and addressed every question I had on my list assuring that every concern would be addressed. I feel very confident that my vehicle will continue to serve me well. Thanks Chalmer's! read more

Great customer service!!!! Recommend some maintenance and always right! Thank you for being there for me!

They had the truck a month and a half and can't even diagnose it. Told us it was the turbo. The truck does not even have a turbo. These people are horrible and have no clue. read more

Chalmers Ford never disappoints. Danny was our sales agent and he tremendously helped us out. Can't remember the finance Man name but he definitely pulled through for us on a previous lease we had. Thx Chalmers Ford! read more

Here to pick up my new fleet vehicle. Dropping off my 2017 Edge was bittersweet but I'm excited to pick up my 2020 Edge. First road trip scheduled for tomorrow. I've come here in 2017 with my first fleet and now again. The crew in the fleet department are very helpful and I appreciate doing business with them. read more

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We went to look at a new truck for my son. Unfortunately the inventory is limited due to the shortage of chips. However, our salesman, Sherlock was excellent. He took his time, explained a lot about the Ranger and showed my son a Ranger that was in the service bay. I appreciate the time and the courtesy that took place. Thank you! read more

Simple car buying experience, but as a former salesman, the follow through and ownership experience is what really earns my return business. Have had the car for two weeks and felt unstableness on the highway, sure enough needed a new set of tires cause 1 of the 4 tires had been ran on flat and was poorly and very noticeably plugged with LOTS of interior tire damage. If tread is low enough and 1 needs replacing gotta do all 4. In addition, the vehicle had been on the lot over a month and the vehicle was not detailed with care. After making comments during test drive, there were some corrections made. However, when I came out of finance the vehicle still needed attention! I understand 'used cars' are 'as is' but at least take the time and effort to properly prepare a vehicle for resale. Be proud of the products you're selling/re-selling!! My advice to myself and any others is pay a little money before taking your Chalmers vehicle home. Get a 3rd party inspection. read more

Always great service. Have purchased several vehicles from Chalmers and also have them service all of my Fords.