This has been one of the best customer service experience I have had in a long time! I would highly recommend this collision shop!! Thank you Jeff for everything you have done for us! read more

Just got my precious car back from this awesome shop. Jeff and his crew took great care of me again!!! They are professional, great people, and most importantly.... do a great job for a great price. I am a car guy and can be a pain in the ... , but not with these folks. They made my car look great again at a fair price. The thing I love about them, as my wife and I have seen in the past, is that they strive to do an awesome job. They care about quality. I wouldn't trust my car to anyone, just them and Karl Heinz for my Benz, and feel that it's important to let people know about a great group of people doing great work. This place is one of those. If you care about your car, and don't want to waste your money or deal with corporate a-holes, go to these folks. Maybe I'm giddy because my car looks so awesome!!!! read more

Quality Coach Collision - Auto Repair Near Me - Troy, Michigan

For those of us who remember what superior customer service used to be, this company is a true gem! Everything about my experience with them from my first interaction on the phone to walking through the repairs needed on my Mini Cooper to the actual work itself (superb!) to their offer to arrange for the return of my rental car was handled beyond my expectations, which is not an easy accomplishment. The young man who manages the shop, "Junior" Lones, knows what customer service is all about. I wish every business I deal with would clone him and put him in charge. The shop and their management are true gems! I highly recommend them. read more

The staff is easy going and polite. Linda at the front desk makes the whole process run smooth and Jeff is a hands on owner who explains the estimate and repair work that needs to be done. I couldn't be happier with the quality of the work and the service I received. read more

I was referred to Quality Coach by a guy at Belle Tire, who told me that my rear alignment was so out-of-whack that I needed a new rear axle. I gave the guy at Quality Coach the printout from Belle Tire and after looking at my car, he said the left side of the rear axle was so bent that it looked like I was in an accident. I was stunned -- I treat my car exceptionally well and have NEVER been in an accident. He said that maybe I was hit because the front grill was missing -- no, dude, 2006 Pontiac Vibes have crappy grills underneath the bumper that fall out quite frequently. And what kind of accident would cause my rear axle to be bent severely, the center grill below the front bumper to fall out, but no other body damage anywhere? Additionally, he kept calling me "my dear," in this super-patronizing way. Hate that crap. On top of this, his shop was closing and he couldn't see me for three weeks, so he tried to send me to another shop. Anyway, I took my car to my trusty mechanic who quickly deduced that NOTHING was wrong with my rear axle and that they could fix the front alignment so everything was just fine. I went from a quoted $600 rear axle replacement at Quality Coach to paying $150 for my mechanic's time and expertise to figure out what was wrong with my car and fixing it. I'm lucky Quality Coach was moving because I would have just gone along with what he said and not gone back to my mechanic. How fortuitous. read more

I don't know if I've ever seen a car that clean before (inside and out), as ours when it came back from Quality Coach Collision. We experienced nothing but impeccable customer service, clarity and communication -- absolutely seamless. One of the drivers in our family was going through one of the classic stages in the life of any driver: for instance a few of the big ones are learning and starting to drive, maintaining readiness to drive safely throughout life, no longer driving any more. And of course these classic stages tend to involve and/or affect each member of the family or household, in some way. Jeff Conroy immediately honored my special request for more time and space to navigate a tricky stretch of that road. He heard my request immediately, shifted expertly from responding to routine questions about the estimate with photos - to honoring my request. I was almost shocked, and immediately relieved. This helped us maintain some crucial confidentiality, making the whole process a lot easier; in fact I noticed his vocabulary and language immediately adjusted to that more appropriate to future subsequent communication with another party in our group (not on the telephone), to convey any impact of my request if needed - maintaining respect and preserving dignity for all. When the work was done and it was time to pick up the vehicle, Quality Coach made that easier as well, delivering to the house as needed. Claire, in the office, is another expert member of the team, who helped throughout. We also have a business card from Junior Lones (from the final delivery step) -- not sure exactly what role he or she played, but the team clearly interacted flawlessly as needed from start to finish. Nice hardcopy (handwritten, most likely) thank-you note later arrived at the house -- another beautiful touch. Frankly when vehicles start colliding with people and other objects, things can get tense and tragic pretty quickly. I didn't know a collision shop could make that kind of positive difference during a difficult time - but that is exactly what happened. read more

I'm impressed. Took my vehicle there after being rear ended. Part of my tailgate had a big dent and was told by another collision shop it couldn't be pulled out. I didn't want to have the whole tailgate replaced so I told them Quality coach to replace the bumper and pull out the dent as much as they could to keep costs down. Picked it up today sand it looks showroom. Can't tell a dent was ever there. Nice work, and it's nice to support a small neighborhood business. read more

Anytime you need to have work on your car from maybe a accident this is the place to go awesome, friendly deliver what they say I won't go any where else they always call me and let me know what is going on. Jeff Conroy is always friendly and professional thank you for the great service read more

I haven't had to visit Jeff's shop in quite a number of years but wow things haven't changed. I would never take my car to any other collision shop! Hands down the best service and quality in the area! read more

Not only did they 100% FIX my wreck of a car ON TIME and UNDER BUDGET, but they also sent a hand-written thank you card by mail weeks later thanking me for my business, knowing I could have gone to any other shop around town. Go here, don't go anywhere else!!! Ask for Jeff! I will definitely be sending friends and family here and hope everyone gets the same experience I did.... read more

Fortunately I haven't had to use their services too often, but every time I have, Jeff and his team have been professional, responsive and given the best customer service in town. They always provide the extra touch and go above and beyond expectations to deliver an exceptional end quality product. After my recent visit, my 10 year old car looks just as good today as it did when it rolled off the lot. read more

I just picked up my vehicle from here a few days ago. They were recommended by my insurance company and very close to home. Had some front end damage from a minor fender bender. They had it fixed promptly and looking as good as when it rolled off the lot. I was really impressed with the professionalism. The owner is great! And kept me apprised of all aspects of the repair process. Hopefully I won't need to use them again, but I have found my collision shop! read more

I tried stopping in on a Saturday with my wife about 35-40 minutes before they closed. At first, all of the lights were shut off and it looked like no one was there. However, a worker saw us and asked if we were picking up. We said no, but needed to get an estimate. Even though they were not busy and had plenty of time to do an estimate, the worker was very rude and told us to look at the sign on the door that said we needed to make an appointment to get an estimate. I will not be going back there...what a waste of time... read more

Jeff and the folks at Quality Collision are fantastic. I just had two vehicles repaired by them. Auto Haus recommended them for repainting the hood and front fascia of my BMW. They were competitive and very particular, and Jeff was personally involved in the entire process.The went beyond expectations by refinishing the entire hood rather than paint chip by paint chip. The car looks perfect. I was so impressed that when I needed a small fascia/fender bender repaired on my wife's Lexus there was no other place I considered. Again, the car was finished on time and the work was perfect. read more

Quality Coach Collision is by far the most professional, talented and honest collision shop you could find in the Tri county area, or anyplace for that matter. My family has been going there for years and we all have been treated with the utmost respect. At times yes, we have had to wait a bit, then again if you go to a great restaurant, you do too. If I want fast food, I go to McDonald's. As for anyone that would accuse this establishment of anything less than being professional, all I can say.....it sounds like you misunderstood what you were asking for. Again, my BMW looks better then new. I am VERY particular with my cars and I wouldn't dream of taking them elsewhere.. The crew here is the most talented around. They pull off magic. Nice work guys. I would never go any where else. By the way to the person that complained.......I guess I'd rather be called "Dear" than "DUDE...... read more

These guys are the best. I have taken a couple of my cars here over the years and they have always been professional and go above and beyond. I had a rear bumper work done on my car and they noticed a message on my dash alerting tha tone of the lights were not working. Mind you, the light had nothing to do with the repair, but they went ahead and fixed it as a courtesy and I was STILL under what the initial quote was. The paint looks like the original! Hopefully I will not need repairs again anytime soon, but at least I know I can count on these guys to do a fantastic job. read more

I had an amazing experience with Quality Coach and was very happy with the results. I was rear ended and had State Farm Insurance and Quality Coach was one of the repair shops that state farm worked with. After going over my estimate Jeff made sure I had a good rental car set up and even helped me switch from Hertz(that State Farm had arranged) to Enterprise which was closer. He had Enterprise pick me up from the repair shop within ten minutes of my estimate and when they dropped me back off my brand new 2017 civic looked like new. They did a great job replacing my taillight and bumper and then reshaped my quarter panel and matched the paint. I would never be able to tell it had any work done. I never had to call my insurance company or make contact with them after the initial claim. Quality Coach took care of it all. It took them about a week to get it all done and each time I called for an update the staff knew what car I was talking about and was able to give me a quick response. read more