Went in thinking we had 3 problems with our Pacifica. Turns out none of them were problems. They could have taken advantage of us but they didn't. They were honest and wanted to let us come back to the hoist and show us the truth. These people rely on good quality work, honest people and good business practices. They are our go-to place now for all things car repair/maintenance related. Really appreciated you gentlemen. Thank you. read more

I always receive excellent service at Interstate Auto Care in Madison Heights, MI. The staff is conscientious and consistently goes above and beyond. Repairs are done right the first time, and the team is incredibly helpful. One technician even stopped what he was doing to help me reprogram my radio, he knew exactly what to do, which was really impressive. They treat you like a friend and are always willing to help. I travel over 30 minutes just to use their services, and it's always worth it. read more

Absolutely amazing experience. Cannot say enough good things about this place. Bill and KC were top-notch right from the first phone call. Very professional, caring, and understanding. The whole environment is very comfortable and clean. And that's what they pride themselves on. Also, very honest and transparent. Bill just feels like the awesome uncle that takes care of you, that everybody wishes they had. It was an absolute pleasure to get my vehicle serviced here and any work that I don't do myself in the future I will be rushing right back to interstate auto care. Thank you guys for what you do and for taking care of the community. read more

Interstate Auto Care - Auto Repair Near Me - Madison Heights, Michigan

Bill and his crew are the best! Alternator failure on a cross-country van trip. Called at the end of the day. Frank found a part and had it for the next day. Confirmed diagnosis, installed, good parts and labor pricing, and off we go! The previous alternator was warranted 2 years by Napa Care. Interstate Auto uses a similar system called Auto Value. Bill successfully handled the claim with Napa for me and now I have a 3 year free warranty with Auto Value (parts and labor). Incredible! Bill is totally customer first and runs a relaxed joyful family business! What a delight! read more

Sent my car in there for an easy vehicle service, (02 sensor replacement), not only was my check engine light still on after the job but they had tried to name a bunch of problems with my car that i didn't even have, they wanted 4k for a $400 job at most and for proof I had another auto care take a my vehicle and it did not have all the problems they said was wrong with it. This place is not reliable at all and will overcharge you for their poor labor. read more

Very overpriced but everything else was great. At the labor rates they're charging just go to the dealership.

I came in just to get my grandmother's floor mats cleaned. They did it for me for free ( I tipped of course), and they were super nice. Will 100% come back for a full clean when I need it. read more

NOT recommended! Extremely overpriced, quality of work is questionable, and the owner has no respect for customers. Insulting, argumentative, condescending and just generally rude but he will brag about his shop being the best repair shop in town. Don't be fooled by his BS. I have no idea how they get ANY 5 star ratings. If you take your car here and you're unhappy, don't say you weren't warned. read more

I had one job, changing or securing some lines, cost $400. That seemed quite excessive to me for some cheap lines, but they did it and it fixed the problem. They also helped diagnose another issue that was a problem caused by another mechanic. So I don't have enough experience with them to say how good their service is, but I can say they are very expensive. I called to ask about putting in a new drive belt. I told the guy my exact vehicle and he said $100-500. That's a huge difference. Imagine you go to the store and on a box of Wheaties it says $1-10. And you don't know the cost until after you ring up your items! The belt itself is $16. So they would charge $484 in labor....to put on a drive belt. Even if it took 5 hours, which would be insanity for a trained mechanic, that's nearly $100/hour!!! Imagine if it's just 2 hours, $250/hour??? Are these guys mechanics or heart surgeons?? There are videos on YouTube on how to replace a belt. And I'm going to do it myself. $100 is ridiculous as it is...but you know if you bring the car in, they will charge you $500 because they warned you! And by bringing it in, you're admitting you're a sucker that will pay $500....to do one of the easiest jobs on a vehicle. Now I know the $400 I paid before was outrageous. Also, I asked them to price out a fix on my transmission and some kid told me $4000. The car isn't even worth $4000. I called around and the average I was finding was $1000. The kid, had to be like early 20s, mocked me for paying so little. It made me wonder who trained him? He sounded like a con man. Later I talked to an older representative at Interstate who said "$4000?? Naw that's not right, that's too much". So does the front desk have scammers trying to shake down customers? I'm glad I know enough about autos that I can do things myself and can smell a shake down when it's happening. I feel bad for people that rely on mechanics at their word and to be honest. I'd give them 1 star for basic theft. But it's their prerogative to charge what they want and if people are pathetic enough to pay it, why shouldn't they charge it?? EDIT in Response to Bill N: I'll admit before this review I had little experience with Interstate. I had one service done and it was done to my satisfaction. My biggest issue was cost. Then I tried to get quotes for other jobs and felt like I was being shaken down, that the prices were too high. At that point I had no idea the inter-workings of Interstate or anything about management. Thanks to you, now I do. I've worked customer service for 10+ years. Even as an engineer I was doing customer service. I can tell by your responses, you have no idea how to do customer service. You take everything personal, you use personal attacks, you're never wrong, you never apologize and you never LISTEN. You are the head of this establishment. Now I know if I had a problem with your business, I'd eventually have to deal with you. And based on your personal attacks and juvenile responses, I'd never want that to happen. I'd never want to have to deal with you. As for your "please leave, I won't miss you", my point of posting a review isn't to get your approval, it's to inform other people about how you run your business. I hope this helps them. read more

If I could I would give this business 0 stars as a person who love cars and keeps all my vehicles up to date I have never had a worse experience in my life this auto shop should be closed down very unprofessional and money hungry they would rather mess up your car and get the money knowing they can't do the proper work then to just tell you to take your business elsewhere the owner bill will probably reply saying how I am telling false information about his business but if you look in the reviews many other customers have complained about the same issue please don't get work done here you will regret it. It was 2 guest in store while I was there complaining I just didn't see the signs read more

Nick, Bill, and their whole team is amazing. They have performed quality work on the 4 vehicles I have owned over the last decade. My parents also bring their vehicles to Interstate Auto Care. I have brought in American and German engineered vehicles. There is always knowledgeable staff available to address unique problems with ideas and a game plan. I have called or walked in with questions about purchasing used cars, I have also had a sticky situation with a used car dealer that Bill helped me handle with advice and support. They are communicative with me and generally have a loaner vehicle to lend me free of charge. I recently tried a different shop closer to me, and immediately regretted it, I pulled my vehicle, called this team up and brought it in that same week. Car problems suck and fill me with anxiety but this team makes my experience the best that it can be. read more

I took my vehicle here and they first diagnosed my vehicle problems as caused by exposed wires under the floor trim. The solution they offered would get my vehicle running after taping the wires. Price for this service= $500 Wires they want to fix=speaker audio wires.... Diagnosis #2 Loose wires under my vehicle transmission. Suggested solution, tape the wires and reinstall plastic wire harness bracket. Cost=$1500 with no guarantees! When I tell the shop that I had lost confidence in their ability to properly and accurately diagnose my problems, they immediately treat me like scum and demand $400 in "cash only" to retrieve my vehicle. Enter at your own risk! read more

It happened over a week ago, but I needed a simple fix, the guys took care of me and sent me on my way. It was nice to encounter great customer support and honesty - they made no attempt to find problems with my vehicle. I appreciate it and would suggest anyone in the area looking for a mechanic give them a try. read more

This is the clean and comfortable waiting room. Free video game for the kid in all of us! Also fully stocked fridge in case you get a little parched while you wait. I highly recommend this place for all of your automotive needs!! read more

Interstate Auto Care - This is the clean and comfortable waiting room. Free video game for the kid in all of us! - Auto Repair Near Me - Madison Heights, Michigan

Although I initially went to Interstate because my lease company referred me to go there, I was thoroughly impressed. I called them up, as I was on my way to their establishment hoping they could get me in for an oil change and tire rotation. They didn't disappoint me. The shop is extremely clean, inviting place with comfortable seating and knowledgable, polite staff. During my stay, I took advantage of their free wi-fi to get a little work completed. They feature free water and sodas for customers. Owner Bill Nalu and his son, Nick are incredibly gracious service providers who are willing to explain any questions which you may have. I will definitely be returning with my personal vehicles as well. So if you happen to be in the area of 14 Mile and John R. road, make sure and stop at Interstate for any automobile issues that you may have ! read more

Bill the owner is so unprofessional and clearly cannot control his emotions as a GROWN MAN !!! I witnessed through the phone on FaceTime how he yelled at my boyfriend and refused to drive and look at OUR vehicle after he did the wheel alignment and replaced the left control arm. My bf noticed the wheel was going all the way to left as soon as he drove off , returned to tell them it was worse then when we brought it and the traction light was ( which is was driving normal n no lights were on), and bill was going to drive it then decided not to just because my bf wasn't happy with the work . Then refused to even look at the vehicle , refused service and proceeded to call the police. Bill do better and please don't reply to comment and please find a customer service program for your business and a new mechanic license because why would you do a partial wheel alignment , which was not authorized by us and leave our vehicle in that condition. I called other shops and explained what happened and they said he shouldn't even had did the wheel alignment if it wasn't going be done completely. read more

Decent shop, but stupid mistakes cost me time and money. Failure by the technician to lock my hood caused it to fly up into the windshield while I was driving! Paid $47 for synthetic oil change on my 2004 Jaguar. After leaving my car started smoking from under the hood. Brought it back and they said that they because they forgot to wash the oil off the engine (not sure why it was on there to begin with) the oil was burning off. Having to bring the car back made me late for work costing me money. I brought the car back 2 weeks later so that they could finish the inspection that they didn't finish during my oil change. They refilled some fluid and returned the car to me. Drove it home that night and kept hearing a sound that I was not used to every time I hit a bump. Made it home that night okay. The next morning I was headed in to work, and I heard the sound again. Soon as I realized that the noise was my unsecured hood flailing in the wind the hood flew up into my windshield. Bent the hood horribly and basically destroyed it. Again I was late for work because of this incident. Took it back to the shop looking for assistance. The owner had his tech knock out the dents the best he could, put it back on, and secure it. Told me that it was "safe to drive" and sent me on my way. Yes the car is now safe to drive but the hood looks horrible. When I called back to discuss getting the hood replaced, they told me that I should "sell the car" because it's just going to keep costing me money. I just bought the car and I don't want to sell the car. Even if I wanted to, how could I with my hood looking that way? Then, they told me that it happened because my emergency latch failed. That may be true, but the emergency latch would have never been needed had they actually CLOSED MY HOOD in the first place. I have open and closed my hood several times and never have I had this problem. The owner Bill never owned up to another bad mistake by his technicians that AGAIN COST ME MONEY! His resolution? Told me I could buy another hood from the junkyard and that they would put it on for me. Unacceptable...I should never have to come out of pocket to fix their mistake. Once again, I am left holding the bag with a dented and paint chipped hood. Who's responsible...? Me, for ever trusting this company with my vehicle. NEVER again! read more

I have lived in the area for the past 20+ years and have been to various auto repair shops in the area. Most have found it ok to recommend work I may not have needed just to make the most out of my visit. Working with Bill and team have been reassuring when the first visit I had, they recommended work and told me that I didn't need to do it now and they'd even go out of their way to find me used parts to save me money. I respect and appreciate the honesty this team has to me as a customer. Furthermore, it truly seems like a family and a fun workplace which tells me their team is truly looking to make a good experience for their employees and customers. They've since become my exclusive auto mechanics for all my vehicles. read more

I moved to Michigan about two years ago and as anyone who has ever moved to another state knows, some of the most daunting tasks can be finding businesses you trust. Shortly after I moved out here my Mazda needed to go in for a complete engine overhaul-not exactly the thing you want to hear right after moving, let alone at any point. The people at Interstate were absolutely INCREDIBLE. Although car servicing can be a really horrible experience, they were completely competent, friendly, and caring throughout the whole process. I continued to take my car into them for the next year. They were always lovely throughout the whole process and provided in depth service reports for every visit to the shop. In a business where transparency is so rare, they always provide it, and then some. Recently my transmission blew-really putting me in a bind. As a one car family, it was incredibly important to receive the comprehensive report on what the car needed, so as to figure out the best course of action. Without any agenda we had multiple conversations with both Bill and Joe about the best course of action. Not only were they understanding, but they also helped us through the process of buying a new car. We brought in the car from the dealer and for a minimal fee they checked it to make sure that we were getting our moneys worth-but also to know how to best service our car for the future. I CANNOT recommend this place highly enough. The staff is everything you would want-knowledgable, caring, and honest. This is the only place I will take any of my cars moving forward. I look forward to working with them every time I drop in. read more

So here's my story.. I was in a bind, my transmission was leaking fluid all over the place and come to find out I had a busted transmission plate. This was a huge deal because I'm a salesman and my vehicle enables me to earn a living. These guys didn't just tell me what was wrong with my car, they brought me in and showed me exactly what was going on.. I expected them to try to sell me on a bunch of different things to fix the problem. However what I got was a bunch of different options for what would fit into my budget and my circumstances in effort to get me back on the road.. I'm not a car guy and I don't know what the cost of repairs should be so I started doing my homework while they were looking at my vehicle. They gave me an original estimate for what I wanted to have done which was comparable to everyone else that I had talked to, So I decided to give them the go ahead and do the job. Only a couple hours after I brought my vehicle to them on the same day they had my transmission fixed. Not only did they do all the work and get it the job done in the same day, but they got the job done for $70 less than what the estimate was. They also inspected the rest of my vehicle, gave me a good idea of any issues that I had going on and topped off my oil that was a little bit low.. The owner bill is a great guy who seems to be interested in helping people more than he is just making a buck. I would recommend this service to anyone who needs car repairs. read more

Needed a mechanic that works on Range Rovers and I went with reviews and chose them. Best move ever! Casey was so patient and explained everything to me. I'm clueless so they could have completely ripped me off and I wouldn't have known any better. That wasn't the case at all and they have earned my business forever! I'm completely impressed with their knowledge on European cars and their honesty! Thank you guys, so glad that I found you! read more

Very professional. They are definitely concerned with the customers. Excellent service

My partner and I were in Detroit for work when the shifting on my car became jumpy, so we got a hotel room so we could get the car checked out before our 5 hour drive. I'm really glad we ended up here! They took is right away, we're very thorough in explaining the issue, gave us options, and worked within my budget. Bill is also a delight and gave us some car care/auto body shop pro-tips and is generally an affable and pleasant guy. If I lived here, I wouldn't go anywhere else for my car needs. And the best part is no problems on our drive home! read more

These guys are awesome! My Toyota Camry hit something on the freeway & got the bumper totally destroyed. I did a quick internet search & found Interstate Auto Care is the most nearby shop, so decided to bring my car here. After some diagnosis, they told me the thermo of the car was damaged, and it wouldn't be safe to keep driving this. It was on Saturday afternoon, and the next Monday was holiday, so they told me to just park the car in the shop until they can work with my insurance (NO garage fee). They also offered me a car to drive & also no car rental fee until they worked out the details with insurance & start the repair. It was about a week of free car rental. How generous of them! After the repair, my bumper looks like new (even better than before the collision). If you are looking for a body shop that knows what they're doing, treat customers with decency & warmness, then this is the place. This shop is not near my home, but from now on, I will only bring my car here for any incident. I also recommend it to my friends/family. Tip: Use the coupon in http://www.interstateautocare.com to get $10 discount. read more

Fast, courteous, good prices. Somehow I always get stuck with Barney (their HHR Purple loaner) which is a bummer because I'm not a Chevy guy, and HATE Purple, but at least they have a loner for people to use. I've been here a couple times and they never disappoint. read more

I found this auto servicer by searching for an ASE-certified mechanic in my area, then checking for most acceptable negative reviews for each shop, and this shop won. My focus was just avoiding shoddy and/or useless repairs, I didn't really expect much else. Fortunately, from the moment you walk in, you can immediately tell a lot of thought and effort is put forth to making every person who comes in feel they are being taken care of. There are free snacks, drinks, and coffee/cocoa/tea. There is free wi-fi, a charging station, and there are leather recliner seats. But, more importantly, are Casey and Bill behind the counter who take every chance to go out of their way to explain as much as they can about the business and how they are trying to do right by the customer. Bill (the owner) in particular, loves to talk and have conversations with you, to give you as much advice, tips, and wisdom as he can. (This could possibly be considered the only 'negative' I can find about the place, if you are the type of person who wants things done without any unnecessary talking or the like.) I had been there twice, each time for a major but somewhat routine repair (timing belt well past recommended mileage replacement, front struts worn and noisy). And, since they are thorough here, they pointed out and discussed any other problematic signs they noticed while performing these jobs. They make it a point to take pictures and text them to you with a thorough write-up after inspection, which ends up actually being very helpful and convenient since it gives you time to look that over before talking to them to decide what to do. Neutral: I wasn't impressed negatively or positively by their prices or speed, but I luckily I am in a situation where I am even comfortable paying extra if I can feel confident they are performing the work properly. And, if doing it right means not hurrying to get things done early, then I am for it. (However, both times they gave me an estimate for how long it would take, they underestimated it, so keep that in mind.) Also, be sure to check their website for any coupons. read more

Took my car here for the first time today. Fast service I was there for less then 3 hours and they were full in the garage at the time. Had the pleasure of dealing with joe today and met the owner which whom you could tell how much of himself he puts into his company! Joe got my car in and had it diagnosed and went over the issues and helped prioritize them with me as I don't have a lot to spend on repairs. He was very knowledgeable and pleasant to deal with. From car service to customer service to an owner who really cares about his company this place was outstanding. Sounds like a puff piece but couldn't be more true. read more

I was very surprised while at the Ford dealership I was told my AC could not be charged and the repairs would cost $4700. When I talk to my father i was referred to this company. They took care of the problem and I have been chilled every since. He asked he "What was the $4700 repair for , I told him just what the dealership said. " I will return the were upfront helpful and honest during the entire process. It is a drive but worth the professional service. read more

I had an engine control module and ignition switch failure on my car. Interstate fixed the problem last year. 11 months later, the car started running rough, check engine light came on, and they diagnosed the ECM as malfunctioning again. They backed up their 1 year warranty, and replaced/reprogrammed it for no charge. They back up their warranties. Good to find an honest, thorough service center. Not the cheapest place, but competent and thorough. I would go back. read more

my mom took her car her and they ripped her off 500 dollar and didn't even fix the problem bunch of idiots.

I've been taking my cars to Interstate Auto for years. The staff is friendly and helpful. They don't try to sell me products and services that I don't need, and they do their best to provide fast service. read more

Joe and all the guys have always taken care of me and my Silverado 2500hd diesel truck. Anything that has gone wrong they have been able to fix it fast with updating me with what is going on and anything else that might be going on that I am not awear of. Not pushing me into stuff just letting me know is going on read more

I personally do 99% of the work on my car. Anything that I can do myself, I prefer to do myself due to poor experiences with shops. Interstate Auto Care is easily the best experience I have ever had with someone working on my vehicle. Bill is a great man with great customer service skills. His techs are mindful and knowledgeable. The work performed was top notch. Keep up the good stuff guys! read more

Interstate Auto Care was the exact auto repair place I have been looking for! Bill the Owner is truly exceptional. I started trying them out for alignments on both of my cars and was happy with it. They have a state of the art alignment analyzer that you see at the expensive dealership. From there I ask about a few minor things on my car that didn't necessarily need attention and they were genuine and honest ( where it would have been easy to say I needed it). I then need some brake repairs and they went above and beyond to repairing my vehicle. I do know enough about brakes that what they were telling made sense. Unfortunately, there was another portion of the brake system that was faulty and needed replacement. I knew my vehicle was older and it really needed to be replaced (especially with the harsh winters we have and the rust and corrosion from having my vehicle from several years). This business is one that stands out to provide excellent service. With many repair shops in the area this one goes above and beyond (definitely stands out). I genuinely recommend this place for honest, comprehensive and professional work. Like all work its expensive but its like every other repair on your car (Its always expensive). Truly, they are very reasonable! and worth every penny! read more

Took my vehicle there after discount tire recommended me a place to get my oil changed. The guy assured me that $32.00 was a little more expensive than those drive up places, where "high schoolers" are changing your oil, but they have a certified mechanic looking over your car. Not only did the oil change take 45 minutes they told me they couldn't get my window up. They told me it wasn't their fault and that I now had to pay them an hours worth of labor, $95, to fix what they broke. I asked if they would split it with me and he said why would we split it with you. So I wound up spending 2 and half hours at this place when all I wanted was my oil changed. I personally was not impressed at all and think they were pretty unprofessional about it. I think I'll stick with the "high schoolers" next time. Then again that's just my opinion. read more

Bill and his highly professional crew have always been dependable, honest, and timely. I will NEVER go anywhere else for auto repair.

This is one place you can trust! Honest, reliable service at a very fair price. Bill and his staff are just wonderful and have been such a help when our cars are in need of repair. When we hear someone say they need automotive work done and don't want to go to a dealership, we quickly chime in and recommend Interstate Auto Care. When I find a business that impresses me this much, I immediately go on yelp to tell the world! Thank you Interstate Auto Care for all you have done for us! We'll be back! read more

These guys do a great job! They even called me to let me know what was going on with the repair on my vehicle.

Went in for a battery replacement, and left my car their. Via a phone call I was told by Bill the owner that the battery tray was rusted so badly that it was not safe to be used, and it would be an extra hour of labor ($100) plus his price of a new tray ($55). I stopped in at the end of the day to see the progress. I examined the tray and it only had a little layer of rust on the top of the battery platform and the metal was not thinned at all. After he admitted that the tray was in good shape after all and appropriately fine for an eight year old car, he refused to repair a bolt on the tray he broke taking it out, and refused to return the new tray that he talked me into buying without charging me for it since I approved it over the phone (due to a very inaccurate description of the original tray). The right thing would have been to repair what he broke, put the tray back and not charge the extra $150 he created by giving an inaccurate description of a good tray. Then he made me feel very uncomfortable on the phone accusing me of holding up 4 cars lined up behind me that need to get into the bay my car was occupying, implying that I'm costing him extra time and money to do my battery replacement. I stopped in an hour after that conversation only to find my car still in the same bay with no line of cars. I'm sorry Bill, though I've known you for a long time I would not suggest anyone taking their car to Interstate Auto Care. read more

i had a flat tire and called them and they were there in 15 minutes. Very friendly and did a good job.