I was in a fender bender and J&M Collision helped walk me through the insurance claim process, answer my many questions, and they did a bang-up job repairing my front bumper. It was a stressful time but they did everything they could to put me at ease and get me back on the road. read more

I highly recommend Kevin at J & M Collision. I brought my VW Wagon there for an estimate to fix my bumper from a minor incident. Kevin looked at it, started to pull on it and got the bend out with 3 tools then jumped up again and got one screw and drill then fixed it like abracadabra while I watched! He also cleaned off the bottom end by the back tires where tar spattered on the body from streets that had pot hole repairs. All took about 1/2 hour. The best part he didn't charge me a dime let alone a dollar! Who does that now a days?! He has no idea how much he helped me out cuz I was stressed out and strapped for cash. I had been waiting to hear back from a company for over a week. I texted, called they don't calll back they leave you hanging or say I'll call you right back and they don't. I've been blessed to find them and want to tell the world how nice he was to me. J & M Collison You Bend it. We Mend it Kevin Sikes (248) 588-1575 1063 E. Maple j-mcollision@sbcglobal.ne Troy, MI. 48083 read more

Came here back in April 2024. They rushed my truck out the door had a huge body gap in between the fender in the hood took it back. They fixed it thankfully. Now here I am in 2025 can't even get a simple estimate I called said that I would be there at 2 PM. Waited 15 minutes not a single person even bothered to come into the waiting room. They must make so much money they don't care about any more work. I suggest going to Dotten. Because they gave me a cheaper quote and they did a same-day estimate and didn't make me schedule it a day in advance and proceed to blow me off read more

I drove over a very small metal pole that was sticking out of the pavement in a parking lot. I didn't see it as it was so small and the same color as the pavement. But it ripped something on the bottom of my car and it destroyed my bumper cover. Fluid started leaking out of the bottom of my car. So I had the car towed to J&M collision for the repairs. I can't say good enough things about J&M. Not only did they do a beautiful job matching the paint on the replacement bumper cover, but they had the good judgment to send the car to the dealership so that my new car warrantee would not be compromised. It turned out that the fluid I saw leaking out of the bottom of my car was engine oil. I had damaged the oil pan and the repair required special tools which the dealership had. J&M took care of everything and even managed the towing of my car to the dealership for the engine repair. I have my car back and it is as good as new. I had no hassles with my insurance company as J&M explained everything to them and got the necessary approvals without hassling me. My continued thanks and appreciation go to Kevin and the family business at J&M. I would never take my vehicles any place else. read more

POOE CUSTOMER SERVICE. Don't waist your time as they do not return phone message and when stopped in a few days later for estimate need for collision repair from a deer. Gentleman in the office was to busy on the phone to even talk my information to contact me late to discuss my vehicle repairs. read more

I strongly do not recommend this facility. A bad experience all-around with, unfortunately, nothing redeeming when you combine the below characteristics. Summary: -unprofessional -poor workmanship -deceitful -lack of accountability As Vicki (front desk) would put it "they suck." Those are her exact words when referring to direct repair shops. But I am referring to this shop, J&M Collision. Her lack of professionalism was the first sign to move on. Unlike the other reviews I didn't feel an instant rapport with anyone here. They ignored me from the moment that I agreed to have my vehicle repaired here until there was a HUGE alignment problem with my bumper. Then Vicki tried to be friendly. That's a little too late... My second sign was that this was the highest estimate of all the ones I had gotten. But, I thought, this was the only shop that opened up the hood of my car to inspect it for damages after a front end collision... I guess that means they're greedy. They returned my vehicle with a noticeable front bumper alignment issue. While it was in the wash, they asked for payment. My mistake was paying for the repairs before inspecting it. When I asked about the "repairs," Kevin didn't take responsibility. He blamed the insurance company for dictating the supplier of the bumper. Then he told me that there was no way for him to know that the bumper would not fit properly before painting it. He even claimed that someone else was working on that portion and he was concentrating on something else! Even in the off chance that those are justifiable excuses (which I highly doubt), signing off on something like that is inexcusable when you're in change. When he was caught, he proceeded to dodge any responsibility. He even tried to use the fact that came early and waited part of the afternoon as an excuse that they hurried. I rode my bike there so they wouldn't have to give me a ride to the shop! Worst "customer service" from a body shop I have ever experienced. I had to go back to this shop again. They were basically forced to pay for a car rental for me. They requested that I return my vehicle before 10 am so they wouldn't get charged for another day, yet didn't seem to realize I had to wait at least another week after paying to receive the repairs I had paid for. I asked Enterprise how late I could have returned it without incurring another day's fee and they said 1 pm.... Not too surprising given their modus operandi. Insurance probably wouldn't have covered it if I had gone to another shop, so I didn't really have a choice. They claimed the insurance would pay for two bumpers... Well, if only one bumper was damaged, I highly doubt this is the case. Yet another instance where they appear to be trying to deceive someone. I'm not buying it. read more

I have been going to Rick and Luann Rheeder for over 12 years now for all my collision needs, and I recently had my wheels and calipers painted there. They always do "Just Meticulous" work, and have become friends with the owners. I highly recommend this family-owned business. They do great work and please the pickiest of people (like myself)! read more

I had been rear ended a few weeks ago and looked to Yelp for a good place to start getting quotes for the repair. After getting a walk-in quote from J&M I decided to not get any other quotes and get the work done with them. I can't say whether the price was good or not; as my insurance covered the full amount of the repairs. I can say that my insurance didn't bat an eye at the costs though, if that means anything. I got the car back when initially promised it to be done and the repairs look GREAT! They even washed the outside and cleaned and vacuumed the inside. Super nice people at the front desk. If I ever have the need to get my car repaired this is where I'm going. read more

8/10/15 brought my dad's truck to be worked on. My dad wanted to take it to another place who wanted him to replace an entire door on a 2000 Dodge Ram. After some persuasion, I brought the truck here and was told that it's a common problem. He spent 5 minutes fixing it and told me, the expensive option would be to replace the door, but this will do on a truck this old. As good as new. Takes a person with much character to look at the overall picture of a customer and the vehicle and not their bottom line to do what he did. Mad respect... read more

I definitely recommend you this family own repair shop. Kevin and Vicky are really nice and professional. The prices are very fair and the work is extremely good. read more

Michael A. Wonderful experience. Would highly recommend. Attention to detail. Car repaired in a timely manner and spotless upon delivery back to me. Wonderful owners. read more

This place is great. Took my car in for what you would think would be a easy headlight bulb replacement. You have to drop the entire front bumper to do so, They did at a great price and timely fashion. I was looking around his shop at work they have done and it all looked top notch. I would not hesitate to take my car or refer anyone I know there for any body work big or small. Dave read more

These people are honest and fantastic at fixing it quickly. The insurance paid for my last accident - minus my deductible. When I paid for a door ding - out of pocket it was VERY reasonable. I've moved to Texas recently but had my cars fixed there over the last 26 years. I can't speak highly enough of Kevin, Vicky, Carl and Judy. read more

I've had the pleasure of dealing with Kevin a few times, although the meeting of these was under unfortunate circumstances he definitely made them better. I was referred here by Paul from A&A Auto in Troy because of an issue with my first accident - Kevin had my car fixed and working properly within a day or two. He charges incredibly fair prices and gives you detailed information about where he's at in the process and whats required and the quote for it before just doing something. They seem to be pretty busy usually and I guess that says something for their clientele to keep returning. I will admit the second time my car required more intense reviving I did have to call a few times and follow up (this was during a winter storm and they said they had a large influx of customers) but I believe my persistence may have annoyed them I needed to make sure my car was fixable in a timely matter otherwise I would've taken it to a dealership however he fixed it ASAP and sent me on my way within a few days. I will 100% return if need be and recommend people considering Kevin for their collision needs. read more

We have gone to this shop for a good number of years. Never have they been anything but wonderful. The work is efficient, beyond competent, and their integrity is never in doubt. I would not take my car anywhere else. Thank you Kevin, Vicki, and staff for providing a trustworthy place to go when the going gets rough. Urszula K. read more

I cannot recommend J&M highly enough. I got in an accident this past fall, and needed to get my rear driver's side door replaced, with some touch up work. Everyone at J&M was so helpful throughout the entire process- from walking me through how the estimate goes, to getting the work done. They were honest, up front, and timely. I cannot recommend them enough. If you need repairs done, this is the place to go. Thanks again, J&M. read more

Kevin at J&M is fantastic and runs a business the way it used to be - honest, caring and wanting the best outcome for the customer! I took in a small plastic trunklid assembly that needed to be painted and matched to body color. Kevin could not do it right way and instead came up with the brilliant idea of removing the parts from the new assembly and replacing the faulty ones in the old and eliminating the need to paint. I walked out of there in 5 minutes and he refused to take any money. I will certainly be going there for my future needs and recommend to friends and family. read more

I had the best experience with J&M Collision. Kevin was great to deal with and such a professional. After getting an estimate from a Ford dealership, I contacted J&M for a "second" opinion. I'm so happy I did! He was able to fix my side mirror, and didn't have to order a new one (unlike what the dealership wanted to do) and had my repair done in an hour for $400 less than what the dealership wanted to charge me. After putting off this repair for months because of what I thought it would cost, I can't tell you how much this meant to me. In my opinion, J&M are as honest and professional as they get! read more

Hands down - excellent service! Post-accident is a stressful time for anyone, but my experience at J & M helped relieve some of the stress. Warm reception from Vicky on the phone and once I walked in the door. Kevin gave a very honest estimate of the work that needed to be done, listened to my concerns, and went above and beyond to help me get back on the road. Definitely recommend J & M! read more

J & M is a brilliant blend of great work with professional, courteous service at an extremely competitive price. I would absolutely recommend them to everyone!! Exceptional performance!! read more

I was referred to J & M Collision by a trusted local mechanic, to repair some deep scratches on my front & rear bumpers of my 2014 Dodge Charger. I instantly had great rapport with Vicki in the office, and then Kevin. It was completed in less than 2 days, and the body work was beyond perfect! I can't say enough good things about this business! Thank you for taking great care of me! read more

I really wanted to like them but alas, this was not the case. in our first repair experience in Sept/Oct, we had the front bumper on our Honda Pilot replaced. It was ready on time and we were able to pick it up in the evening. The following day we noticed the gray on the bumper was a few shades darker from the rest of the car. We called, took it back so they could look at it and scheduled a time to have it painted. They were accomodating with timing and were able to rectify issue. This past time, we had the same issue but were not given priority in getting it fixed nor did we receive calls back. They finally ended up fixing it after multiple delays and excuses saying a Honda rep needed to check it and so on. The first time I assumed it was simply an accident and never thought we would end up with the same problem with no acknowledgement of responsibility. After all, shouldn't the color correctness be checked before delivery back to the customer. I know J&M has high ratings online which is why I went with them to begin with. Unfortunately, they did not live up to expectations and I will not go back. Make sure you pick up your vehicle during the day and don't be surprised with being dropped to the bottom of their priority list if you have issues. Not to mention the additional multiple trips and inconvenience with fixing the problems. read more